The average salary for a Client Service Manager in South Africa is R325,551.
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R163k - R557k
R10k - R60k
R12k - R69k
R0 - R180k
R161k - R668k
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Job Description for Client Service Manager
A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for depa…Read more
Client Service Manager Tasks
- Develops, tracks and reports key performance measurements for the unit.
- Oversees cross functional work areas targeted to resolve issues raised by clients.
- Manages the client service operations, which deals directly with clients and is the first point of contact.
- Develops and implements processes and procedures to improve operational efficiency.
Client Service Manager Job Listings
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Popular Skills for Client Service Manager
Skills in Customer Relationship Management (CRM) and Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Account Management, Problem Solving and Client Interaction.
Pay by Experience Level for Client Service Manager
An entry-level Client Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of R216,000 based on 8 salaries. An early career Client Service Manager with 1-4 years of experience earns an average total compensation of R248,367 based on 55 salaries. A mid-career Client Service Manager with 5-9 years of experience earns an average total compensation of R316,068 based on 50 salaries. An experienced Client Service Manager with 10-19 years of experience earns an average total compensation of R425,600 based on 34 salaries. In their late career (20 years and higher), employees earn an average total compensation of R360,000.
Years of Experience
This data is based on 155 survey responses.
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