Avg. Base Salary (ZAR)
The average salary for a Client Service Manager is R340,180
What is the Pay by Experience Level for Client Service Managers?
An entry-level Client Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of R216,000 based on 8 salaries. An early career Client Service Manager with 1-4 years of experience earns an average total compensation of R295,530 based on 57 …Read more
What Do Client Service Managers Do?
A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for …Read more
- Develops, tracks and reports key performance measurements for the unit.
- Oversees cross functional work areas targeted to resolve issues raised by clients.
- Manages the client service operations, which deals directly with clients and is the first point of contact.
- Develops and implements processes and procedures to improve operational efficiency.