Client Service Manager Salary in South Africa

The average salary for a Client Service Manager in South Africa is R325,551.

10%

R163k

MEDIAN

R326k

90%

R557k

Salary

R163k - R557k

Bonus

R10k - R60k

Profit Sharing

R12k - R69k

Commission

R0 - R180k

Total Pay

R161k - R668k

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Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for depa…Read more

Client Service Manager Tasks

Develops, tracks and reports key performance measurements for the unit.
Oversees cross functional work areas targeted to resolve issues raised by clients.
Manages the client service operations, which deals directly with clients and is the first point of contact.
Develops and implements processes and procedures to improve operational efficiency.

Client Service Manager Job Listings

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Popular Skills for Client Service Manager

Client Interaction

R318,427

69 responses

Customer Relationship Management (CRM)

R347,390

55 responses

Problem Solving

R303,404

30 responses

Customer Service

R383,998

23 responses

Account Management

R240,000

18 responses

Skills in Customer Relationship Management (CRM) and Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Account Management, Problem Solving and Client Interaction.

Pay by Experience Level for Client Service Manager

An entry-level Client Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of R216,000 based on 8 salaries. An early career Client Service Manager with 1-4 years of experience earns an average total compensation of R248,367 based on 55 salaries. A mid-career Client Service Manager with 5-9 years of experience earns an average total compensation of R316,068 based on 50 salaries. An experienced Client Service Manager with 10-19 years of experience earns an average total compensation of R425,600 based on 34 salaries. In their late career (20 years and higher), employees earn an average total compensation of R360,000.