Avg. Base Salary (ZAR)
The average salary for a Guest Services Manager, Hotel is R127,719 in 2024
What is the Pay by Experience Level for Guest Services Manager, Hotels?
An early career Guest Services Manager, Hotel with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of R122,084 based on 7 salaries. A mid-career Guest Services Manager, Hotel with 5-9 years of experience earns an average total compensation of R120,000 based on 6 salaries. An …Read more
What Do Guest Services Manager, Hotels Do?
A guest services manager at a hotel is responsible for ensuring that all aspects of a customer's stay at their hotel is not only satisfactory, but exceeds their expectations. The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities (like spa treatments), and is also responsible for ensuring efficient handling of room service orders. They generally work with other managers in departments such as housekeeping to ensure that all hotel …Read more
- Directly handle customer service problems, working for satisfactory resolution.
- Monitor inventory, rates, schedules, and complete payroll and expenses.
- Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
- Direct and manage staff who interact with customers to ensure high quality guest experiences.
FAQs About Guest Services Manager, Hotels
What is the highest pay for Guest Services Manager, Hotels?
Our data indicates that the highest pay for a Guest Services Manager, Hotel is ZAR 247k / year
What is the lowest pay for Guest Services Manager, Hotels?
Our data indicates that the lowest pay for a Guest Services Manager, Hotel is ZAR 59k / year
How can Guest Services Manager, Hotels increase their salary?
Increasing your pay as a Guest Services Manager, Hotel is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Guest Services Manager, Hotel that oversees more junior Guest Services Manager, Hotels, this experience can increase the likelihood to earn more.