Average Product Support Specialist Salary in South Africa

R354,951
Avg. SalaryShow Hourly Rate
R17,500
Bonus
R20,000
Commission
R40,000
Profit Sharing
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The average salary for a Product Support Specialist in South Africa is R354,951.
10%
R195k
MEDIAN
R355k
90%
R501k
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United States (change)
Salary
R195k - R501k
Bonus
R8k - R79k
Profit Sharing
R0 - R40k
Commission
R0 - R20k
Total Pay
R185k - R513k

Your Market Worth Over Time

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Job Description for Product Support Specialist

Product Support Specialist Tasks
  • Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
  • Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.
  • Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
  • Install applications, hardware, parts, and/or equipment.

Product Support Specialist Job Listings

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Popular Skills for Product Support Specialist

Skills in Training are correlated to pay that is above average. Skills that pay less than market rate include Customer Service, Writing Procedures & Documentation, Troubleshooting and Product Support.

Pay by Experience Level for Product Support Specialist

An early career Product Support Specialist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of R357,000 based on 14 salaries. A mid-career Product Support Specialist with 5-9 years of experience earns an average total compensation of R360,387 based on 16 salaries. An experienced Product Support Specialist with 10-19 years of experience earns an average total compensation of R307,693 based on 22 salaries. In their late career (20 years and higher), employees earn an average total compensation of R585,000.

Years of Experience

This data is based on 57 survey responses.
Early Career
24.6%
Mid Career
28.1%
Experienced
38.6%
Late Career
8.8%