The average salary for a Product Support Specialist in South Africa is R354,951.
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R195k - R501k
R8k - R79k
R0 - R40k
R0 - R20k
R185k - R513k
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Job Description for Product Support Specialist
The main goal of a product support specialist is to educate prospective and current customers on the products offered by their companies. Product support specialists may also travel to customers' homes to do installations or provide troubleshooting support. These professionals may specialize in certain areas, such as software and technical support for companies. This field, for example, requires product support specialists to make sure software and hardware continue to function as intended, as w…Read more
Product Support Specialist Tasks
- Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
- Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.
- Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
- Install applications, hardware, parts, and/or equipment.
Product Support Specialist Job Listings
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Popular Skills for Product Support Specialist
Skills in Training are correlated to pay that is above average. Skills that pay less than market rate include Customer Service, Writing Procedures & Documentation, Troubleshooting and Product Support.
Pay by Experience Level for Product Support Specialist
An early career Product Support Specialist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of R357,000 based on 14 salaries. A mid-career Product Support Specialist with 5-9 years of experience earns an average total compensation of R360,387 based on 16 salaries. An experienced Product Support Specialist with 10-19 years of experience earns an average total compensation of R307,693 based on 22 salaries. In their late career (20 years and higher), employees earn an average total compensation of R585,000.
Years of Experience
This data is based on 57 survey responses.
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