The average salary for a Software Support Specialist in South Africa is R200,507.
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R126k - R472k
R-3 - R31k
R145k - R473k
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Job Description for Software Support Specialist
Software support specialists are in charge of providing excellent support efforts for their organization's software applications. They are responsible for completing training sessions for end users using specific software tools. Software support specialists incorporate technical information for specialized programs, educate users on a variety of topics, coordinate implementation processes for customers, and create detailed reports based on training performance and support activities. They active…Read more
Software Support Specialist Tasks
- Document and track issues in software and hardware operation.
- Provide training and documentation for trending issues.
- Coordinate efforts with other teams and teammates to resolve issues quickly.
- Perform root cause analysis for each issue, escalating as necessary.
Software Support Specialist Job Listings
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Popular Skills for Software Support Specialist
Software Installation & Upgrade
Skills in Software Knowledge, Information Technology (IT) Support, Software Installation & Upgrade and Troubleshooting are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.
Pay by Experience Level for Software Support Specialist
An early career Software Support Specialist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of R183,126 based on 18 salaries. A mid-career Software Support Specialist with 5-9 years of experience earns an average total compensation of R327,500 based on 6 salaries.
Years of Experience
This data is based on 24 survey responses.
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