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Assistant Manager, Customer Service Salary

The average wage for an Assistant Manager, Customer Service is $11.76 per hour. The skills that increase pay for this job the most are Microsoft Office and Customer Relationship Management (CRM). Most people move on to other jobs if they have more than 20 years' experience in this field.

$24,610 - $56,299
(Median)
$25K
$38K
$56K
MEDIAN: $38,197
10%
50%
90%

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$8.78 - $17.87
(Median)
$8
$12
$18
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$24,610 - $56,299  
   
Bonus
$0.00 - $4,984  
Profit Sharing
$0.00 - $5,034  
Commission
$481.77 - $15,101  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,517 - $49,917  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 697
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$8.78 - $17.87  
   
Hourly Tips
$0.12 - $4.32  
Overtime
$10.16 - $27.31  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $4,984  
   
Commission
$481.77 - $15,101  
Profit Sharing
$0.00 - $5,034  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,517 - $49,917  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 967

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Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills.


Assistant Manager, Customer Service Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Common Career Paths for Assistant Manager, Customer Service


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Assistant Manager, Customer Service Job Listings

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Popular Employer Salaries for Assistant Manager, Customer Service

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Pay by Experience Level for Assistant Manager, Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Related Job Salaries

United States (change)

Experience Affects Assistant Manager, Customer Service Salaries




National Average
$31,000


Skills That Affect Assistant Manager, Customer Service Salaries

Microsoft Office
up arrow 30%



Customer Relations
up arrow 1%

People Management
0%

National Average
$31,000

Customer Service
up arrow 2%

Sales Management
up arrow 3%

up arrow 5%

up arrow 14%

Cash Handling
up arrow 18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 339 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
2%
1-4 years
46%
5-9 years
27%
10-19 years
17%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 61% dental benefits Dental: 50%
vision benefits Vision: 41% employee benefits None: 36%