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Assistant Manager, Customer Service Salary

The average wage for an Assistant Manager, Customer Service is $11.79 per hour. The skills that increase pay for this job the most are Microsoft Office and Customer Relationship Management (CRM). Most people move on to other jobs if they have more than 20 years' experience in this field.
$24,656 - $56,033
(Median)
25K
30K
38K
46K
56K
MEDIAN: $38,225
10%
25%
50%
75%
90%

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$8.80 - $17.69
(Median)
8
12
15
18
MEDIAN: $11.00
10%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$24,656 - $56,033  
   
Bonus
$0.00 - $4,974  
Profit Sharing
$0.70 - $5,980  
Commission
$450.00 - $13,062  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,644 - $50,019  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 701
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.80 - $17.69  
   
Hourly Tips
$0.13 - $5.64  
Overtime
$10.86 - $26.77  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $4,974  
   
Commission
$450.00 - $13,062  
Profit Sharing
$0.70 - $5,980  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,644 - $50,019  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 921
United States (change)

Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills.


Assistant Manager, Customer Service Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Common Career Paths for Assistant Manager, Customer Service


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Assistant Manager, Customer Service Job Listings

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Popular Employer Salaries for Assistant Manager, Customer Service

Popular Skills for Assistant Manager, Customer Service

Pay by Experience Level for Assistant Manager, Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Related Job Salaries

Experience Affects Assistant Manager, Customer Service Salaries




National Average
$31,000


Skills That Affect Assistant Manager, Customer Service Salaries

Microsoft Office
up arrow 30%



Customer Relations
0%

National Average
$31,000

Customer Service
up arrow 2%

People Management
up arrow 2%

Sales Management
up arrow 3%

up arrow 5%

Training
up arrow 12%

Cash Handling
up arrow 17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 340 votes.

Gender

Female
65 %
Male
35 %

Years of Experience

Less than 1 year
3%
1-4 years
45%
5-9 years
27%
10-19 years
18%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 63% dental benefits Dental: 52%
vision benefits Vision: 42% employee benefits None: 35%