Assistant Manager, Customer Service Salary (United States)

The average wage for an Assistant Manager, Customer Service is $11.80 per hour. The skills that increase pay for this job the most are Microsoft Office, Project Management, Training Management, and Operations Management. Most people move on to other jobs if they have more than 20 years' experience in this field.
Assistant Manager, Customer Service Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$24,476 - $54,949
(Median)
24K
30K
37K
45K
55K
MEDIAN: $37,095
10%
25%
50%
75%
90%
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Assistant Manager, Customer Service Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.76 - $17.44
(Median)
8
12
15
17
MEDIAN: $11.00
10%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$24,476 - $54,949  
   
Bonus
$0.00 - $5,047  
Profit Sharing
$148.99 - $5,918  
Commission
$402.68 - $12,255  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,528 - $49,448  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,678
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.76 - $17.44  
   
Hourly Tips
$0.18 - $7.45  
Overtime
$10.97 - $25.48  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,047  
   
Commission
$402.68 - $12,255  
Profit Sharing
$148.99 - $5,918  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,528 - $49,448  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,678
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United States (change)
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Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills.
Assistant Manager, Customer Service Tasks
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Assistant Manager, Customer Service Job Listings

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Popular Employer Salaries for Assistant Manager, Customer Service

Popular Skills for Assistant Manager, Customer Service

Pay by Experience Level for Assistant Manager, Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

up arrow 40%
Seattle
up arrow 32%
Austin
up arrow 29%
Las Vegas
up arrow 26%
Los Angeles
up arrow 25%
Miami
up arrow 25%
Chicago
up arrow 22%
Milwaukee
up arrow 7%
Houston
up arrow 4%
Tulsa
up arrow 2%
Charlotte
up arrow 2%
San Diego
up arrow 1%
National Average
$30,000
Phoenix
up arrow 4%
Portland
up arrow 5%
Raleigh
up arrow 11%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Assistant Manager, Customer Service Salaries

National Average
$30,000

Skills That Affect Assistant Manager, Customer Service Salaries

Microsoft Office
up arrow 39%
Project Management
up arrow 25%
Training Management
up arrow 12%
Customer Relations
0%
National Average
$30,000
Sales
up arrow 1%
Customer Service
up arrow 2%
Sales Management
up arrow 2%
Data Entry
up arrow 3%
People Management
up arrow 6%
Training
up arrow 11%
Cash Handling
up arrow 16%
Order Inventory
up arrow 17%

Job Satisfaction

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Highly satisfied
Rated 4 out of 5 based on 351 votes.

Gender

Female
63%
female alumni
 
Male
37%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
45%
5-9 years
28%
10-19 years
17%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 64% dental benefits Dental: 54%
vision benefits Vision: 42% employee benefits None: 34%
Find Out Exactly What You Should Be Paid
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