The bank manager handles the day-to-day operations of a bank branch, which is usually owned and operated by a larger financial entity. They administer the bank’s policies, ensure adherence to company and legal regulations, and are responsible for supervising the other bank employees. They implement bank operations and budgets, and they are expected to run their operation in a profitable manner. The bank manager is expected to grow their branch by expanding its base of customers and ensure that the bank is marketed properly. Depending on the bank and the entity that owns it, continuing training on regulations and new requirements may be part of the bank manager’s job, and the manager should also expect to do a great deal of training to his or her own staff as well. Finally, the bank manager serves as the final authority on hiring decisions made by the bank, and should have a good working knowledge of human resource management.
Normally, a bank manager must have at least a bachelor’s degree in business, finance, or accounting. They must be familiar with the services and products offered by the bank, including all savings and lending operations. Additionally, the bank manager must possess excellent customer service skills; they are expected to set a customer service example for the employees they supervise. Additionally, they must have experience working in a bank.
Bank Manager Tasks
- Plan and implement strategies for bringing in new customers and improving sales of bank services.
- Supervise and motivate bank staff, and oversee the hiring, training, and performance of employees.
- Manage the daily activities of a bank branch or regional branches, including marketing, sales, HR, and bank profitability.
- Establish and maintain strong relationships with customers, the community, and business partners.