Bank tellers hold one of the most visible positions at any bank or credit union. Whether it’s withdrawing funds or depositing them, at some point, each bank customer interacts with a teller; that means customer service skills are paramount in keeping the customers happy. The position also requires absolute accuracy, as being off on your “drawer” is not allowed.
The average day for a bank teller requires a wide variety of skills. The bank teller must have the ability to perform basic arithmetic; counting money can be a tedious task, but it is one of the most important in a bank. Besides customer service and math skills, a bank teller must be proficient with computers and inputting data; most banking-related tasks require constant and consistent record keeping. A bank teller will usually work alongside other bank tellers and staff, reporting the bank’s management staff. The primary focus of the bank teller is working the customer, so interactions with customers comprise most of the teller's day. Tellers are needed from the time the bank opens in the morning until close in the evening; some banks have tellers work long shifts, but most have shorter shifts to break up the work load among various tellers.
Bank tellers hold an entry-level position in the financial industry. Educational requirements usually include a high school diploma or GED, and the banks provide training and certifications based on company policies and regulations regarding tellers.
Bank Teller Tasks
- Ensure security of all transactions and of cash supply.
- Provide customers with information regarding personal and business accounts, as well products offered by the bank.
- Conduct financial transactions for customers, such as deposits and withdrawals.