Bartenders are expected to be guest-oriented and to provide friendly, attentive and quality service to the patrons of the establishment in which they work. Bartenders generally have good people skills the ability to multitask and prioritize. They can work in many different kinds of locations, from bars and nightclubs to hotels and restaurants to private events such as weddings. Wherever they work, bartenders take orders from guests or the waitstaff, prepare and serve the drinks. The drinks they serve can include everything from beers and wines to specialty mixed drinks, and can also include non-alcoholic drinks at times as well.
Good bartenders should have a working knowledge of common cocktails and mixed drinks, and they should also know any specialty drinks that their establishment serves. In addition, successful bartenders make it a point to learn the faces and names of their regular guests; this increases customer satisfaction and often leads to better tips. In the cases where food or other refreshments are served, bartenders are usually expected to present menus, make recommendations and answer questions patrons may have about the menu. Bartenders will sometimes also deliver any food orders to guests seated in the bar area.
Additionally bartenders are responsible for washing and sterilizing glassware and keeping the bar clean as well. They also maintain the glasses and bottles at the bar in an attractive and functional fashion that both is visually pleasing and still supports efficient drink preparation. Bartenders can also be required to open or close a bar depending on their shift. Generally speaking, bartenders usually must be 21 years old or more due to the nature of the job. Drinking is a late night activity so bartenders usually work nights into the morning, sometimes as late as 4:00 a.m.
- Complete liquor requisitions and supply lists.
- Perform all guest contact activities in a cordial, efficient and professional manner.
- Ring guest checks, collect cash and process credits.
- Make and serve drinks to guests and cocktail servers.
- Complete all side work.