A business service representative is a position that can vary greatly by company, though they work primarily in office settings, usually the company's corporate office. This position involves clerical work that directly benefits the customers of the business, and close attention to detail and accuracy are essential for success.
These representatives process documents that are important to the company, such as patient files, sales records, or insurance claims. They may work directly with customers as well as upper-level management within the company, and in-depth knowledge of the company's offerings is important to resolve problems and keep business moving smoothly. Proficiency in common data entry tools is also necessary.
Although this position is often earned with experience, some employers also require applicants to have a college degree in a business field. Industry-specific certifications are also required by some employers. Business service representatives typically work full-time during regular weekly business hours.
Business Service Representative Tasks
Provide product and service information to clients and branches.
Follow through and resolve billing, payment and product issues.
Answer client questions regarding bills and payment options.