Case managers work in a variety of fields, from insurance to law to social work to medicine. The case manager typically works with individuals who require some form of assistance, and the case management manager oversees their subordinates' overall work. This supervisor works with the case managers to assess cases' progress and design solutions and treatments as needed. As they hold a supervisory position, the case management manager must offer evaluation and feedback based on how each case manager performs. They ensure that case managers have all needed resources, as well as take an active role in hiring and training new personnel. Another key function, especially in the field of social or medical work, is investigating and resolving any insurance-related issues.
Most companies in the medical, social work, or pharmacology fields who have case management departments prefer to hire managers who have a background in nursing, which requires education and accreditation as a registered nurse. Practical experience is also needed, with most employers seeking individuals with at least three to five years of case management experience. The case management manager must have a strong understanding of the insurance elements of this job, possess excellent communication skills, and possess outstanding organizational skills.
Case Management Manager Tasks
Analyze patient records, conduct patient interviews, and provide recommendations for programs.
Facilitate communication and collaboration between health care teams.
Assist in the development of overall case management strategies and materials or resources to facilitate the smooth implementation of new practices.