Q: What is it like working as a General / Operations Manager?
General / Operations Manager in Akron:
"What it's like to be a manager in my shop."
Pros: My automotive garage is a two-location family-run place; the owner is my father, and we plan on my being his successor. My employees are fun and good at their jobs, and when we hired them they had little experience so we didn't have to break bad habits. My main job, as a sales person, is to educate the customer about their car and what it needs so they can make the best decisions for repairs, which makes me feel I'm doing something good. We're providing honest repairs in an industry with a bad reputation, and I think we're needed. It is also my job to manage the work flow in the garage, ordering parts, and more. What makes my job different is that, as a small company, I am responsible for many roles; I manage payroll, filing, accounting, customer transportation, buy office supplies, cleaning, networking, make decisions on advertising... I do everything from advising the "CEO" to scrubbing the toilet. So I feel my role is important, secure, and I feel I'm really good at my job.
Cons: Customers can provide the most stress; they can be sexist, as I am a female in the auto world, and they can easily get upset. People take their cars very personal. And with the casual environment it's easy for my employees and I to butt heads due to them perhaps not getting that I'm their boss. Working with my dad also can cause some friction, as our relationship is not strictly professional. With all the roles I play it gets stressful. And the most stressful thing is knowing that I have a huge hand in the failure or success of this business, and it gives me anxiety to think I might not be able to do as well as my father has.
General / Operations Manager in San Jose:
"General Manager with optimal satisfactory record."
Pros: Employees, Flexibility, office conditions, perks, the owners.
Cons: Flexibility, stress level, and that is it.
General / Operations Manager in Klamath Falls:
Pros: Work flexibility. I'm in charge of everyone. I do have higher ups (owners). Relaxed in the winter.
Cons: For people who have bad anxiety, this may make it worse sometimes, in the summer it gets so busy it's very stressful and customers complain a lot.
General / Operations Manager in Los Angeles:
"Wearing many hats."
Pros: There's never a dull moment in a very busy retail environment. I'm mostly independent in the decision making process (trusted by my bosses/the owners). I make my own schedule. While it's a private for-profit business, the nature of my field (active transportation) involves an element of advocacy that is very fulfilling. The job is unique in that I interact with the public sector (working directly with local government - strategic planning and transportation departments of the city where we are located). My particular bike shop is a very dynamic business which gives me the opportunity to play many roles. We primarily focus on bike rentals, we do bike sales, we have bike tours, we teach bike classes, and we're the largest commuter facility in the nation (providing infrastructure to support cyclists). Active transportation is an emerging field and I like the idea of growing with it.
Cons: It's very hectic and demanding (working long days with no overtime). It can be hard to fulfill every role that this particular business model requires of a GM. There's little direction from the owners which puts the pressure on me - little training offered. It's still a small company, so there's little upward mobility after my current position. Bike shops can be less welcoming for women - this field in general has few women and this less mentors. Within my company in the only woman in charge and there's definitely differences in the way I'm treated.
General / Operations Manager in Austin:
"Working as an invoicer."
Pros: I enjoy working in a face paced, high volume environment. Always pushing me to new limits and challenging me to stay organized in a chaotic layout.
Cons: Very stressful. Very tedious work. Limited on tools to achieve goals.
General / Operations Manager in Red Lake:
Pros: Helping our customers & being a reliable source for additional resources and assistance when needed and that our company supports our communities financially.
Cons: The hours I have to work, not just straight full time hours, have to be available 24 hrs a day.
General / Operations Manager in Upland:
"Good, flexible, high stress, high turnover."
Pros: I love my associates, company, and the services we provide.
Cons: The pay, it is very hard to keep associates happy when they do not feel valued.