Casino shift managers are responsible for overseeing a casino's general operations and work schedules during their shifts; this position is supervisory in nature and often referred to as the "assistant manager." and it is supervisory in nature. Casino shift managers work within the casino, either in an office or on the floor to circulate among tables and observe customers and employees. Hours and shifts for this position vary greatly, as many casinos are open twenty-four hours. Formal education is not strictly required, but this person should have prior experience in the field and a great deal of knowledge of casino games and procedures.
A casino shift manager will have a wide array of duties, including: supervising all activities on the casino floor; ensuring accordance with company procedures and adherence to management policy; enforcing gaming regulations; verifying and signing credits; handling all irregularities or customer service issues; supervising cash drops; counting table games; recognizing and reporting any suspicious activity; approving employee schedules; conducting meetings; and writing reports.
Those in this position should be knowledgeable of, and able to recognize, any forms of cheating within the casino. Of course, they must have in-depth knowledge of casino games and dealer procedures, as well as expert customer service and communication skills. Natural leadership skills are also essential.
Casino Shift Manager Tasks
Assist managers and supervisors to streamline operations and promote the highest quality of service.
Coordinate, lead, and encourage employees and resolve team issues.
Review staffing needs and adjust staffing levels according to level of demand.
Ensure all areas follow casino and external policies and regulations.