Client services directors, sometimes called account managers, are responsible for overseeing a company’s relationship with its clients. They are expected to maintain a high retention rate, developing long term relationships with repeat customers. They manage the company’s accounts, communicate with clients and ensure their satisfaction.
Client Services Director Tasks
Oversee tracking of data about accounts, intervening when problems occur.
Lead marketing efforts, pricing, and outreach to upper management.
Manage the staff, clients, and process for particular accounts and policies for all accounts.
Create strong community and client relations.