A client support manager is in charge of coordinating the delivery of services to their clients, as well as assisting with general business development and client management. They may be in charge of setting up a customer service policy for their company. These professionals may also be responsible for developing a general process for support procedures, tracking company and business shipments, and dealing with sales, transportation services, and other factors related to client support. Employers may have relevant client support-related targets that these managers must meet over the course of the day, week, and/or month. Client support managers generally work full time, and there are generally minimal physical requirements in this position. Overtime and work outside of business hours may be needed depending on the employer's requirements.
Client support manager positions generally require at least a high school diploma or equivalent. Additionally, client support managers must have excellent interpersonal skills, as they interact with a variety of clients and colleagues on a regular basis. They must be able to work well in a team setting, as well as on their own with minimal supervision. Proficiency with basic computer programs is needed, as are good communication and multitasking skills.
Client Support Manager Tasks
Track and record client inquiries, and provide root cause analysis.
Prepare formal responses to recommendations, inquiries, and questions.
Review actual results compared to forecast and assess the list of outstanding action items.