A client support manager is in charge of coordinating the delivery of services to their clients, as well as assisting with general business development and client management. They may be in charge of setting up a customer service policy for their company. These professionals may also be responsible for developing a general process for support procedures, tracking company and business shipments, and dealing with sales, transportation services, and other factors related to client support. Employers may have relevant client support-related targets that these managers must meet over the course of the day, week, and/or month. Client support managers generally work full time, and there are generally minimal physical requirements in this position. Overtime and work outside of business hours may be needed depending on the employer's requirements.
Client Support Manager Tasks
Review actual results compared to forecast and assess the list of outstanding action items.
Prepare formal responses to recommendations, inquiries, and questions.
Track and record client inquiries, and provide root cause analysis.