Client Support Manager Salary

Average Client Support Managers in the United States make around $60K annually. The pay spectrum stretches from $36K to $97K per year. Experience level is the biggest factor affecting pay for this group, followed by geography. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a majority. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 55 percent. Among folks in this role, job satisfaction levels approximately match the national average. This report is based on responses to the PayScale salary survey.
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$35,235 - $93,234
(Median)
$35K
$60K
$93K
MEDIAN: $59,950
10%
50%
90%

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$16.48 - $38.13
(Median)
$16
$22
$38
MEDIAN: $21.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$33K$66K$99K
Salary
$35,235 - $93,234  
   
Bonus
$100.67 - $10,284  
Profit Sharing
$5,000  
Commission
$0.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,347 - $97,234  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 155
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$16.48 - $38.13  
   
Overtime
$28.59  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$100.67 - $10,284  
   
Commission
$0.00  
Profit Sharing
$5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,347 - $97,234  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 15
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Job Description for Client Support Manager

A client support manager is in charge of coordinating the delivery of services to their clients, as well as assisting with general business development and client management. They may be in charge of setting up a customer service policy for their company. These professionals may also be responsible for developing a general process for support procedures, tracking company and business shipments, and dealing with sales, transportation services, and other factors related to client support. Employers may have relevant client support-related targets that these managers must meet over the course of the day, week, and/or month. Client support managers generally work full time, and there are generally minimal physical requirements in this position. Overtime and work outside of business hours may be needed depending on the employer's requirements.

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Client Support Manager Tasks

  • Review actual results compared to forecast and assess the list of outstanding action items.
  • Prepare formal responses to recommendations, inquiries, and questions.
  • Track and record client inquiries, and provide root cause analysis.

Client Support Manager Job Listings

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Overall, survey participants reported applying a fair number of skills to their work. Most notably, facility with People Management and Client Interaction are correlated to pay that is significantly above average, leading to increases of 32 percent and 19 percent, respectively. Skills that pay less than market rate include Customer Relations, Customer Relationship Management, and Project Management.

Pay by Experience Level for Client Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and income seem to be closely related; in general, the survey respondents who had worked for more years reported higher incomes. Workers with less than five years' experience earn around $51K on average, and those who have five to 10 years under their belts see a higher median salary of $63K. Client Support Managers bring in $79K after working for 10 to 20 years. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $85K.

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Experience Affects Client Support Manager Salaries

Late-Career
up arrow 40%

Experienced
up arrow 30%

Mid-Career
up arrow 4%

National Average
$61,000

Entry-Level
up arrow 17%

Skills That Affect Client Support Manager Salaries

People Management
up arrow 32%

Client Interaction
up arrow 19%

National Average
$61,000

Project Management
up arrow 4%

Customer Relationship Management (CRM)
up arrow 6%

Customer Relations
up arrow 19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 27 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

Less than 1 year
4%
1-4 years
33%
5-9 years
34%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 74%
medical benefits
Vision: 66%
dental benefits
None: 9%
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