Computer / Network Support Technician Salary

Men make up the majority of Network Support Technicians in the United States, bringing in about $42K annually. Overall cash earnings for Network Support Technicians stretch from $27K on the lower end to $59K near the top, and the heftiest packages can encompass around $3K from bonuses and $6K from profit sharing. Career duration is the biggest factor affecting pay for this group, followed by geography. Although a strong majority have medical coverage and more than half have dental coverage, close to one-fifth claim no health benefits at all. Most Network Support Technicians like their work and job satisfaction is high. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$29,907 - $60,184
(Median)
$30K
$42K
$60K
MEDIAN: $42,476
10%
50%
90%

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$11.70 - $25.49
(Median)
$12
$17
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$29,907 - $60,184  
   
Bonus
$0.00 - $3,099  
Profit Sharing
$96.96 - $5,855  
Commission
$1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,828 - $59,098  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,118
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$11.70 - $25.49  
   
Hourly Tips
$3.50  
Overtime
$15.50 - $39.26  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $3,099  
   
Commission
$1,000  
Profit Sharing
$96.96 - $5,855  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,828 - $59,098  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,081
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Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.


Computer / Network Support Technician Tasks

  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

Common Career Paths for Computer / Network Support Technician


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There are some Network Support Technicians — though it's uncommon — that transition into Information Technology Directors, where earnings are an average $102K annually. It is quite typical for Network Support Technicians to transition into roles as IT Network Administrators or Network System Administrators, where reported median earnings are $7K and $11K higher per year.

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Popular Skills for Computer / Network Support Technician


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Windows 2003 Server, Cisco Networking, Windows NT / 2000 / XP Networking, and Microsoft Active Directory are correlated to pay that is above average. Skills that seem to negatively impact pay include Linux. Most people familiar with Computer Hardware Technician also know Network Support.

Pay by Experience Level for Computer / Network Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Network Support Technicians, more experience in the field does not usually mean bigger paychecks. Salaries for the relatively untried average out to around $36K, but survey participants with five to 10 years of experience earn a significantly higher median of $43K. The average pay reported by folks with 10 to 20 years of experience is around $47K. Network Support Technicians with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $50K.

Pay Difference by Location

National Average: $40,793

Larger city markers indicate a job is popular in that location.

With a pay rate for Network Support Technicians that is 31 percent greater than the national average, Washington offers a comfortable salary for those in this profession. Network Support Technicians can also look forward to large paychecks in cities like New York (+23 percent), Miami (+17 percent), Los Angeles (+11 percent), and Houston (+7 percent). With compensation 4 percent below the national average, San Antonio is not known for hefty paychecks and actually represents the lowest-paying market.

Related Job Salaries

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Experience Affects Computer / Network Support Technician Salaries




National Average
$41,000


Skills That Affect Computer / Network Support Technician Salaries

Cisco Networking
up arrow 3%

Windows 2003 Server
up arrow 3%

Windows NT / 2000 / XP Networking
up arrow 2%

Microsoft Active Directory
up arrow 2%

Help Desk / Desktop Support (Tier 2)
up arrow 1%

Network Management / Administration
up arrow 1%

Microsoft Exchange
up arrow 1%

Microsoft Access
up arrow 1%

Network Support
0%

National Average
$41,000

Computer Hardware Technician
up arrow 1%

Windows Operating System General Use
up arrow 1%

Internet Information Server (IIS)
up arrow 1%

Microsoft Office
up arrow 2%

Microsoft Word
up arrow 3%

up arrow 5%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 436 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
5%
1-4 years
39%
5-9 years
24%
10-19 years
25%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 64%
medical benefits
Vision: 51%
dental benefits
None: 21%
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