Computer / Network Support Technician Salary
Network Support Technicians in the United States are largely men, earning an average of $17.76 per hour. Overall cash earnings of Network Support Technicians stretch from $28K near the bottom to $60K at the top, and the heftiest packages can encompass around $5K each from bonuses and profit sharing. Geography is the biggest factor affecting pay for this group, followed by tenure and the specific company. Not all workers are lucky enough to have benefits; in fact, just under one in four are without coverage. Medical insurance is claimed by a fair number and dental insurance is reported by the larger part. The majority of workers are highly satisfied with their job. Respondents to the PayScale salary survey provided the data for this report.
Job Description for Computer / Network Support Technician
A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.
Computer / Network Support Technician Tasks
- Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
- Respond to technical issues as they arise.
- Provide continuous status information to ensure customer satisfaction.
- Initiate customer contact, escalate to appropriate parties and resolve incidents.
Common Career Paths for Computer / Network Support Technician
Though not the most common occurrence, Network Support Technicians sometimes become Information Technology Directors, where the average income is $103K per year. Network Support Technicians typically move into roles as IT Network Administrators or Network System Administrators, and those positions pay $7K more and $11K more, respectively.
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Popular Employer Salaries for Computer / Network Support Technician
Network Support Technicians seeking a sizable paycheck can earn the most at Level (3) Communications, where the average salary comes to $51K.
Popular Skills for Computer / Network Support Technician
Network Support Technicians seem to require a rather large skill set. Most notably, skills in Windows Server 2012 R2, Windows 2003 Server, Microsoft Active Directory, and Windows NT / 2000 / XP Networking are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Visual Basic, Microsoft Office, and Windows Operating System General Use. Most people who know Computer Hardware Technician also know Network Support.
Pay by Experience Level for Computer / Network Support Technician
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Network Support Technicians, experience does not seem to be a major factor in determining pay. Salaries for the relatively untried average out to around $38K, but survey participants with five to 10 years of experience earn a significantly higher median of $43K. The average pay reported by folks with 10 to 20 years of experience is around $49K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $52K.
Pay Difference by Location
Washington is home to an above-average pay rate for Network Support Technicians, 32 percent higher than the national average. Network Support Technicians will also find cushy salaries in New York (+22 percent), Columbus (+15 percent), St. Louis (+14 percent), and San Diego (+13 percent). The lowest-paying market is Phoenix, which sits 6 percent below the national average. Below-median salaries also turn up in Miami and Orlando (5 percent lower and 2 percent lower, respectively).