Computer / Network Support Technician Salary (United States)

A Computer / Network Support Technician earns an average salary of $40,449 per year. People in this job generally don't have more than 20 years' experience.
Computer / Network Support Technician Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,832 - $58,056
(Median)
29K
34K
40K
49K
58K
MEDIAN: $40,448
10%
25%
50%
75%
90%
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Computer / Network Support Technician Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.35 - $24.97
(Median)
10
13
16
20
25
MEDIAN: $16.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$28,832 - $58,056  
   
Bonus
$0.00 - $3,056  
Profit Sharing
$99.73 - $5,860  
Commission
$0.84 - $11,745  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,855 - $56,892  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 3,347
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$10.35 - $24.97  
   
Hourly Tips
$0.13 - $1.02  
Overtime
$14.92 - $38.72  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,056  
   
Commission
$0.84 - $11,745  
Profit Sharing
$99.73 - $5,860  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,855 - $56,892  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 3,347
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Job Description for Computer / Network Support Technician
A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.
Computer / Network Support Technician Tasks
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
Common Career Paths for Computer / Network Support Technician

Computer / Network Support Technician Job Listings

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Popular Skills for Computer / Network Support Technician
Pay by Experience Level for Computer / Network Support Technician
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
up arrow 26%
Baltimore
up arrow 19%
Denver
up arrow 19%
Minneapolis
up arrow 15%
up arrow 8%
up arrow 6%
up arrow 5%
Miami
up arrow 4%
Austin
up arrow 3%
St. Louis
up arrow 2%
San Diego
up arrow 2%
Dallas
up arrow 1%
San Antonio
0%
National Average
$39,000
Los Angeles
up arrow 5%
Phoenix
up arrow 15%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Computer / Network Support Technician Salaries

National Average
$39,000

Skills That Affect Computer / Network Support Technician Salaries

Computer Hardware Technician
up arrow 4%
Microsoft Exchange
up arrow 3%
Cisco Networking
up arrow 2%
Network Management / Administration
up arrow 1%
Microsoft Access
up arrow 1%
Windows NT / 2000 / XP Networking
0%
National Average
$39,000
Windows Operating System General Use
up arrow 1%
Microsoft Office
up arrow 2%
Microsoft Word
up arrow 2%
Internet Information Server (IIS)
up arrow 2%
Microsoft SQL Server
up arrow 6%
up arrow 11%
HTML
up arrow 11%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 621 votes.
Gender
Female
10%
female alumni
 
Male
90%
male alumni
Years of Experience
Less than 1 year
4%
1-4 years
38%
5-9 years
28%
10-19 years
24%
20 years or more
6%
Common Health Benefits
medical benefits Medical: 74% dental benefits Dental: 61%
vision benefits Vision: 45% employee benefits None: 24%
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