What am I worth?
Get a free salary report »
What should I pay?
Pay the right way »

Computer / Network Support Technician Salary

Very much a male-dominated career in the United States, Network Support Technicians earn an average of $42K annually. Including potential for bonuses and profit sharing — peaking near $3K and $6K, respectively — total cash payment to Network Support Technicians can bottom out near $26K or peak near $58K depending on individual performance. Geography is the biggest factor affecting pay for this group, followed by tenure. Most Network Support Technicians report high levels of job satisfaction. Unfortunately, some people in this line of work are without benefits — just under a fourth lack coverage. On the flip side, a strong majority have medical insurance and a majority receive dental plans. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$29,476 - $59,684
(Median)
$29K
$42K
$60K
MEDIAN: $41,872
10%
50%
90%

Add this chart to your site: 640px    300px

$11.02 - $25.31
(Median)
$11
$17
$25
MEDIAN: $16.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,476 - $59,684  
   
Bonus
$0.00 - $3,029  
Profit Sharing
$98.39 - $5,837  
Commission
$20.35 - $4,913  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,812 - $58,196  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 1,158
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$11.02 - $25.31  
   
Overtime
$14.98 - $39.30  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $3,029  
   
Commission
$20.35 - $4,913  
Profit Sharing
$98.39 - $5,837  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,812 - $58,196  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 1,121
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.


Computer / Network Support Technician Tasks

  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

Common Career Paths for Computer / Network Support Technician


Add this chart to your site:   640px 640px    300px 300px


While Network Support Technicians do not often become Information Technology Directors, the job pays $101K per year on average. A common career progression for a Network Support Technician is to become an IT Network Administrator or a Network System Administrator. Compared to Network Support Technicians, the first group earns $8K more on average, and the second group earns $11K more.

Computer Help Desk Representative Job Listings

Search for more jobs:

Popular Skills for Computer / Network Support Technician


Survey takers working as Network Support Technicians report using a large range of professional skills. Most notably, skills in Windows 2003 Server, Help Desk / Desktop Support, Network Support, and Cisco Networking are correlated to pay that is above average. Skills that pay less than market rate include HTML, Linux, and Internet Information Server. Most people who know Computer Hardware Technician also know Help Desk / Desktop Support (Tier 2).

Pay by Experience Level for Computer / Network Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Network Support Technicians — those with more experience do not necessarily bring in higher earnings. Relatively untried employees who have less than five years' experience make $35K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $42K. On average, Network Support Technicians make $46K following one to two decades on the job. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $50K on average.

Pay Difference by Location


For Network Support Technicians, working in the bustling city of Washington has its advantages, including an above-average pay rate. Network Support Technicians can also look forward to large paychecks in cities like New York (+23 percent), Denver (+11 percent), Los Angeles (+10 percent), and St. Louis (+5 percent). San Antonio is the lowest-paying area, 3 percent south of the national average.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Computer / Network Support Technician Salaries




National Average
$40,000


Skills That Affect Computer / Network Support Technician Salaries


Help Desk / Desktop Support (Tier 2)
up arrow 4%

Cisco Networking
up arrow 2%

Network Support
up arrow 2%

Network Management / Administration
up arrow 1%

Computer Hardware Technician
up arrow 1%

Microsoft Exchange
up arrow 1%

Windows NT / 2000 / XP Networking
0%

Microsoft Access
0%

National Average
$40,000

Microsoft Office
up arrow 1%

Windows Operating System General Use
up arrow 1%

Microsoft Word
up arrow 3%

Internet Information Server (IIS)
up arrow 3%

up arrow 10%

HTML
up arrow 14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 470 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
5%
1-4 years
38%
5-9 years
25%
10-19 years
25%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 63%
vision benefits Vision: 48% employee benefits None: 23%
ADVERTISEMENT