A Computer / Network Support Technician earns an average salary of $40,233 per year. People in this job generally don't have more than 20 years' experience.
Computer / Network Support Technician Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,172 - $57,488
(Median)
28K
34K
40K
49K
57K
MEDIAN: $40,232
10%
25%
50%
75%
90%
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Computer / Network Support Technician Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.26 - $24.79
(Median)
10
13
16
20
25
MEDIAN: $16.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$28,172 - $57,488  
   
Bonus
$0.00 - $3,076  
Profit Sharing
$99.55 - $4,055  
Commission
$0.00 - $9,308  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,418 - $56,332  
PayScale
Country: United States | Currency: USD | Updated: 17 Apr 2014 | Individuals Reporting: 4,076
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$10.26 - $24.79  
   
Hourly Tips
$0.12 - $1.00  
Overtime
$14.81 - $38.58  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,076  
   
Commission
$0.00 - $9,308  
Profit Sharing
$99.55 - $4,055  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,418 - $56,332  
PayScale
Country: United States | Currency: USD | Updated: 17 Apr 2014 | Individuals Reporting: 4,076
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Job Description for Computer / Network Support Technician
A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.
Computer / Network Support Technician Tasks
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
Popular Skills for Computer / Network Support Technician
Pay by Experience Level for Computer / Network Support Technician
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
up arrow 21%
Baltimore
up arrow 17%
Denver
up arrow 17%
Minneapolis
up arrow 17%
up arrow 8%
up arrow 7%
up arrow 7%
St. Louis
up arrow 3%
Philadelphia
up arrow 2%
Los Angeles
up arrow 1%
San Antonio
0%
National Average
$38,000
Portland
up arrow 2%
Phoenix
up arrow 12%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Computer / Network Support Technician Salaries

National Average
$38,000

Skills That Affect Computer / Network Support Technician Salaries

Computer Hardware Technician
up arrow 4%
Microsoft Exchange
up arrow 4%
Cisco Networking
up arrow 2%
Network Management / Administration
up arrow 2%
Windows NT / 2000 / XP Networking
up arrow 1%
Microsoft Office
0%
National Average
$38,000
Microsoft Word
up arrow 1%
Windows Operating System General Use
up arrow 1%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 601 votes.
Gender
Female
10%
female alumni
 
Male
90%
male alumni
Years of Experience
Less than 1 year
4%
1-4 years
40%
5-9 years
28%
10-19 years
24%
20 years or more
5%
Common Health Benefits
medical benefits Medical: 74% dental benefits Dental: 62%
vision benefits Vision: 46% employee benefits None: 23%
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