Computer / Network Support Technician Salary

A sizeable majority of Network Support Technicians in the United States are men. In this role, average pay is around $42K per year. Total cash compensation to Network Support Technicians approaches anywhere from $26K on the lower end to $58K on the higher end; in exceptional cases, this can include more than $3K from bonuses and upwards of $6K from profit sharing. Career duration and the particular city each impact pay for this group, with the former having the largest influence. The majority of workers are highly satisfied with their job. Slightly more than a fifth of professionals in this line of work do not receive benefits; however, a fair number report medical coverage and the larger part claim dental coverage as well. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$29,493 - $59,613
(Median)
$29K
$42K
$60K
MEDIAN: $42,130
10%
50%
90%

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$11.35 - $25.39
(Median)
$11
$17
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,493 - $59,613  
   
Bonus
$0.00 - $3,040  
Profit Sharing
$98.01 - $5,888  
Commission
$20.35 - $4,913  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,216 - $58,402  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 1,132
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$11.35 - $25.39  
   
Overtime
$15.04 - $39.44  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $3,040  
   
Commission
$20.35 - $4,913  
Profit Sharing
$98.01 - $5,888  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,216 - $58,402  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 1,078
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Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.


Computer / Network Support Technician Tasks

  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

Common Career Paths for Computer / Network Support Technician


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Network Support Technicians do not often transition into Information Technology Director roles. The role averages $101K per year. Network Support Technicians most often move into positions as IT Network Administrators or Network System Administrators; those groups report median salaries that are $8K higher and $11K higher, respectively.

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Popular Skills for Computer / Network Support Technician


Survey takers working as Network Support Technicians report using a large range of professional skills. Most notably, skills in Windows 2003 Server, Microsoft Active Directory, Help Desk / Desktop Support, and Network Support are correlated to pay that is above average, with boosts between 3 percent and 6 percent. At the other end of the pay range are skills like Linux and Internet Information Server. Most people who know Computer Hardware Technician also know Network Support.

Pay by Experience Level for Computer / Network Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. The average beginner in this position makes around $36K, but folks who have been around for five to 10 years see a markedly higher median salary of $42K. Network Support Technicians with one to two decades of relevant experience report an average salary of approximately $46K. Network Support Technicians who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $51K on average.

Pay Difference by Location


Surpassing the national average by 33 percent, Network Support Technicians in Washington receive some of the highest pay in the country. Network Support Technicians will also find cushy salaries in New York (+22 percent), Miami (+11 percent), Denver (+10 percent), and Raleigh (+10 percent). Those in the field find the lowest salaries in San Antonio, 4 percent below the national average.

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Experience Affects Computer / Network Support Technician Salaries




National Average
$40,000


Skills That Affect Computer / Network Support Technician Salaries



Help Desk / Desktop Support (Tier 2)
up arrow 3%

Network Support
up arrow 3%

Cisco Networking
up arrow 2%

Microsoft Access
up arrow 2%

Network Management / Administration
up arrow 1%

Computer Hardware Technician
up arrow 1%

Microsoft Exchange
up arrow 1%

Windows NT / 2000 / XP Networking
0%

National Average
$40,000

Microsoft Office
up arrow 2%

Windows Operating System General Use
up arrow 2%

Microsoft Word
up arrow 2%

Internet Information Server (IIS)
up arrow 4%

up arrow 8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 450 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
4%
1-4 years
38%
5-9 years
25%
10-19 years
26%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 63%
vision benefits Vision: 49% employee benefits None: 22%
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