Computer / Network Support Technician Salary

Male Network Support Technicians number significantly more than their female counterparts, and average earnings in this role come out to $42K annually in the United States. Including potential for bonuses and profit sharing — peaking near $3K and $6K, respectively — total cash payment to Network Support Technicians can bottom out near $26K or peak near $58K depending on individual performance. Career duration is the biggest factor affecting pay for this group, followed by geography. The majority of workers are highly satisfied with their job. While between a fifth and a fourth report receiving no health benefits, a strong majority do receive medical coverage, and a majority have dental, as well. Respondents to the PayScale salary survey provided the data for this report.

$29,606 - $59,904

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$11.48 - $25.31

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$29,606 - $59,904  
   
Bonus
$0.00 - $3,074  
Profit Sharing
$98.19 - $5,903  
Commission
$310.00 - $5,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,325 - $58,451  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 1,096
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$11.48 - $25.31  
   
Overtime
$15.17 - $39.62  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $3,074  
   
Commission
$310.00 - $5,750  
Profit Sharing
$98.19 - $5,903  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,325 - $58,451  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 1,070
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Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.


Computer / Network Support Technician Tasks

  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

Common Career Paths for Computer / Network Support Technician


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While not commonly seen, Network Support Technicians who transition into an Information Technology Director position may see a rise in pay. The median salary for Information Technology Directors is $101K per year. Network Support Technicians most often move into positions as IT Network Administrators or Network System Administrators; those groups report median salaries that are $7K higher and $11K higher, respectively.

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Popular Skills for Computer / Network Support Technician


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Windows 2003 Server, Microsoft Active Directory, Help Desk / Desktop Support, and Network Support are correlated to pay that is above average, with boosts between 3 percent and 5 percent. At the other end of the pay range are skills like Linux and Internet Information Server. Those proficient in Computer Hardware Technician are, more often than not, also skilled in Network Support.

Pay by Experience Level for Computer / Network Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Relatively untried employees who have less than five years' experience make $36K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $42K. Network Support Technicians claiming one to two decades of experience make an estimated median of $47K. Network Support Technicians with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $50K.

Pay Difference by Location


Washington is home to an above-average pay rate for Network Support Technicians, 32 percent higher than the national average. Network Support Technicians can also look forward to large paychecks in cities like New York (+22 percent), Denver (+16 percent), Miami (+11 percent), and Los Angeles (+10 percent). In San Antonio, salaries are 4 percent below the national average and represent the lowest-paying market.

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Experience Affects Computer / Network Support Technician Salaries




National Average
$40,000


Skills That Affect Computer / Network Support Technician Salaries


Help Desk / Desktop Support (Tier 2)
up arrow 3%

Microsoft Active Directory
up arrow 3%

Network Support
up arrow 2%

Cisco Networking
up arrow 2%

Microsoft Access
up arrow 2%

Network Management / Administration
up arrow 1%

Computer Hardware Technician
up arrow 1%

Microsoft Exchange
up arrow 1%

Windows NT / 2000 / XP Networking
0%

National Average
$40,000

Microsoft Office
up arrow 2%

Windows Operating System General Use
up arrow 2%

Microsoft Word
up arrow 2%

Internet Information Server (IIS)
up arrow 3%

Linux
up arrow 4%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 440 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
5%
1-4 years
38%
5-9 years
25%
10-19 years
26%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 63%
vision benefits Vision: 49% employee benefits None: 22%
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