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Computer / Network Support Technician Salary

Very much a male-dominated career in the United States, Network Support Technicians earn an average of $41K annually. Overall compensation packages to Network Support Technicians range from $25K on the low end to $57K on the high end; this includes bonuses that peak near $3K and profit sharing that approaches $6K, with some high rollers snagging commissions as high as $12K. Geographic location is the biggest factor affecting pay for this group, followed by career duration. For the most part, Network Support Technicians enjoy their work and report high levels of job satisfaction. Health benefits are not enjoyed by everyone in this line of work, and roughly one in four lack any coverage at all. Medical benefits are reported by a strong majority and dental coverage is claimed by the greater part. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
$29,168 - $58,595
(Median)
29K
35K
41K
50K
59K
MEDIAN: $41,045
10%
25%
50%
75%
90%

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$10.66 - $25.22
(Median)
11
13
17
21
25
MEDIAN: $16.00
10%
25%
50%
75%
90%

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Show Annual Salary Show Hourly Rate

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,168 - $58,595  
   
Bonus
$0.00 - $3,011  
Profit Sharing
$97.13 - $5,817  
Commission
$0.76 - $11,836  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,226 - $57,422  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 1,360
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$10.66 - $25.22  
   
Overtime
$14.90 - $39.31  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $3,011  
   
Commission
$0.76 - $11,836  
Profit Sharing
$97.13 - $5,817  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,226 - $57,422  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 1,284
United States (change)

Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.


Computer / Network Support Technician Tasks

  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

Common Career Paths for Computer / Network Support Technician


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Network Support Technicians do not often transition into Information Technology Director roles. The role averages $100K per year. When Network Support Technicians are ready for the next step in their careers, they often become IT Network Administrators or Network System Administrators. Those roles pay an additional $8K and $12K, respectively.

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Popular Skills for Computer / Network Support Technician


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Windows 2003 Server, Help Desk / Desktop Support, Network Support, and Cisco Networking are correlated to pay that is above average, with boosts between 4 percent and 7 percent. Skills that seem to negatively impact pay include HTML, Linux, and Internet Information Server. Those familiar with Computer Hardware Technician also tend to know Help Desk / Desktop Support (Tier 2).

Pay by Experience Level for Computer / Network Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Network Support Technicians, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Salaries of relatively inexperienced workers fall in the neighborhood of $35K, but folks who have racked up five to 10 years see a notably higher median of $41K. The average pay reported by folks with 10 to 20 years of experience is around $46K. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $49K.

Pay Difference by Location


Surpassing the national average by 35 percent, Network Support Technicians in Washington receive some of the highest pay in the country. Network Support Technicians can also look forward to large paychecks in cities like New York (+23 percent), Denver (+20 percent), Boston (+11 percent), and Nashville (+7 percent). Portland ranks last in the field for pay, reporting salaries 5 percent below the national average.

Related Job Salaries

Experience Affects Computer / Network Support Technician Salaries




National Average
$40,000


Skills That Affect Computer / Network Support Technician Salaries



Network Support
up arrow 4%

Computer Hardware Technician
up arrow 3%

Cisco Networking
up arrow 3%

Microsoft Exchange
up arrow 2%

Network Management / Administration
up arrow 1%

Windows NT / 2000 / XP Networking
0%

National Average
$40,000

Microsoft Access
up arrow 1%

Microsoft Office
up arrow 2%

Windows Operating System General Use
up arrow 2%

Microsoft Word
up arrow 2%

Internet Information Server (IIS)
up arrow 3%

up arrow 10%

HTML
up arrow 11%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 530 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
4%
1-4 years
39%
5-9 years
26%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 74% dental benefits Dental: 61%
vision benefits Vision: 47% employee benefits None: 24%