Computer / Network Support Technician Salary

Men represent the vast majority of Network Support Technicians in the United States. People in this role can earn an average of $42K per year nationwide. With some bonuses approaching $3K and certain profit sharing proceeds approaching $6K, overall incomes of Network Support Technicians spread between $27K and $59K depending on individual performance. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Although a fair number have medical coverage and a majority have dental coverage, close to one-fifth claim no health benefits at all. Work is enjoyable for Network Support Technicians, who typically claim high levels of job satisfaction. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$29,907 - $60,184
(Median)
$30K
$42K
$60K
MEDIAN: $42,476
10%
50%
90%

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$11.70 - $25.49
(Median)
$12
$17
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$29,907 - $60,184  
   
Bonus
$0.00 - $3,099  
Profit Sharing
$96.96 - $5,855  
Commission
$1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,828 - $59,098  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,118
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$11.70 - $25.49  
   
Hourly Tips
$3.50  
Overtime
$15.50 - $39.26  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $3,099  
   
Commission
$1,000  
Profit Sharing
$96.96 - $5,855  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,828 - $59,098  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,081
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Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.


Computer / Network Support Technician Tasks

  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

Common Career Paths for Computer / Network Support Technician


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Network Support Technicians who advance into the role of an Information Technology Director are fairly uncommon. Information Technology Directors on average earn $102K per year. Network Support Technicians most often move into positions as IT Network Administrators or Network System Administrators; those groups report median salaries that are $7K higher and $11K higher, respectively.

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Popular Skills for Computer / Network Support Technician


Survey takers working as Network Support Technicians report using a large range of professional skills. Most notably, skills in Windows 2003 Server, Cisco Networking, Windows NT / 2000 / XP Networking, and Microsoft Active Directory are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Linux. The majority of those who know Computer Hardware Technician also know Network Support.

Pay by Experience Level for Computer / Network Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Network Support Technicians with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Those in the early stages of their career can expect to make around $36K; however, individuals with five to 10 years of experience bring in $43K on average — a distinctly larger sum. The average pay reported by folks with 10 to 20 years of experience is around $47K. Network Support Technicians with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $50K.

Pay Difference by Location

National Average: $40,793

Larger city markers indicate a job is popular in that location.

For Network Support Technicians, busy Washington offers a higher-than-average pay rate, 31 percent above the national average. Network Support Technicians will also find cushy salaries in New York (+23 percent), Miami (+17 percent), Los Angeles (+11 percent), and Houston (+7 percent). Those in the field find the lowest salaries in San Antonio, 4 percent below the national average.

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Experience Affects Computer / Network Support Technician Salaries




National Average
$41,000


Skills That Affect Computer / Network Support Technician Salaries

Cisco Networking
up arrow 3%

Windows 2003 Server
up arrow 3%

Windows NT / 2000 / XP Networking
up arrow 2%

Microsoft Active Directory
up arrow 2%

Help Desk / Desktop Support (Tier 2)
up arrow 1%

Network Management / Administration
up arrow 1%

Microsoft Exchange
up arrow 1%

Microsoft Access
up arrow 1%

Network Support
0%

National Average
$41,000

Computer Hardware Technician
up arrow 1%

Windows Operating System General Use
up arrow 1%

Internet Information Server (IIS)
up arrow 1%

Microsoft Office
up arrow 2%

Microsoft Word
up arrow 3%

up arrow 5%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 436 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
5%
1-4 years
39%
5-9 years
24%
10-19 years
25%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 64%
medical benefits
Vision: 51%
dental benefits
None: 21%
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