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Computer / Network Support Technician Salary

Network Support Technicians in the United States are largely men, earning an average of $42K per year. Including potential for bonuses and profit sharing — peaking near $3K and $6K, respectively — total cash payment to Network Support Technicians can bottom out near $26K or peak near $58K depending on individual performance. Location and tenure each impact pay for this group, with the former having the largest influence. The majority of workers are highly satisfied with their job. Unfortunately, some people in this line of work are without benefits — between a fifth and a fourth lack coverage. On the flip side, a fair number have medical insurance and a majority receive dental plans. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$29,332 - $59,475
(Median)
$29K
$42K
$59K
MEDIAN: $41,765
10%
50%
90%

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$11.00 - $25.25
(Median)
$11
$17
$25
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,332 - $59,475  
   
Bonus
$0.00 - $3,033  
Profit Sharing
$98.39 - $5,837  
Commission
$310.00 - $5,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,687 - $57,994  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 1,156
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$11.00 - $25.25  
   
Overtime
$14.95 - $39.22  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $3,033  
   
Commission
$310.00 - $5,750  
Profit Sharing
$98.39 - $5,837  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,687 - $57,994  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 1,132

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Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.


Computer / Network Support Technician Tasks

  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

Common Career Paths for Computer / Network Support Technician


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Though it's uncommon, some Network Support Technicians move into roles as Information Technology Directors, where pay is an average $101K per year. Network Support Technicians typically move into roles as IT Network Administrators or Network System Administrators, and those positions pay $8K more and $11K more, respectively.

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Popular Skills for Computer / Network Support Technician


Survey results imply that Network Support Technicians deploy a deep pool of skills on the job. Most notably, skills in Windows 2003 Server, Help Desk / Desktop Support, Network Support, and Cisco Networking are correlated to pay that is above average. Skills that seem to negatively impact pay include HTML, Linux, and Microsoft Word. For most people, competency in Computer Hardware Technician indicates knowledge of Help Desk / Desktop Support (Tier 2).

Pay by Experience Level for Computer / Network Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Network Support Technicians do not generally earn higher incomes from more experience in the field. Salaries for the relatively untried average out to around $35K, but survey participants with five to 10 years of experience earn a significantly higher median of $42K. Network Support Technicians bring in $46K after working for 10 to 20 years. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $50K.

Pay Difference by Location


Home to some of the best pay for Network Support Technicians, Washington offers exceptional salaries, 35 percent above the national average. Network Support Technicians will also find cushy salaries in New York (+23 percent), Denver (+11 percent), Los Angeles (+11 percent), and Chicago (+5 percent). Those in the field find the lowest salaries in San Antonio, 3 percent below the national average. Two other places where employers offer below-median salaries are Portland (2 percent less) and Austin (1 percent less).

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United States (change)

Experience Affects Computer / Network Support Technician Salaries




National Average
$40,000


Skills That Affect Computer / Network Support Technician Salaries


Help Desk / Desktop Support (Tier 2)
up arrow 4%

Cisco Networking
up arrow 2%

Network Support
up arrow 2%

Network Management / Administration
up arrow 1%

Computer Hardware Technician
up arrow 1%

Microsoft Exchange
up arrow 1%

Windows NT / 2000 / XP Networking
0%

Microsoft Access
0%

National Average
$40,000

Windows Operating System General Use
up arrow 1%

Microsoft Office
up arrow 2%

Microsoft Word
up arrow 3%

Internet Information Server (IIS)
up arrow 3%

up arrow 9%

HTML
up arrow 14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 478 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
5%
1-4 years
39%
5-9 years
26%
10-19 years
25%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 74% dental benefits Dental: 62%
vision benefits Vision: 48% employee benefits None: 23%
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