Computer / Network Support Technician Salary

Men represent the vast majority of Network Support Technicians in the United States. People in this role can earn an average of $42K annually nationwide. Total cash earnings of Network Support Technicians range from $25K on the low end to $58K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $3K and $5K, respectively. Location is the biggest factor affecting pay for this group, followed by tenure. For the most part, Network Support Technicians enjoy their work and report high levels of job satisfaction. Health benefits are not claimed by all — slightly more than a fifth lack any form of coverage — but a strong majority have medical insurance, and a majority have dental, too. The data for this synopsis comes from respondents who took the PayScale salary survey.

$29,270 - $59,214
(Median)
$29K
$42K
$59K
MEDIAN: $41,559
10%
50%
90%

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$10.88 - $25.28
(Median)
$11
$17
$25
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,270 - $59,214  
   
Bonus
$0.00 - $3,022  
Profit Sharing
$98.87 - $5,100  
Commission
$0.69 - $11,920  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,434 - $57,957  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 1,195
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$10.88 - $25.28  
   
Overtime
$14.93 - $39.30  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $3,022  
   
Commission
$0.69 - $11,920  
Profit Sharing
$98.87 - $5,100  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,434 - $57,957  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 1,175

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Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.


Computer / Network Support Technician Tasks

  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

Common Career Paths for Computer / Network Support Technician


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Though not the most common occurrence, Network Support Technicians sometimes become Information Technology Directors, where the average income is $101K per year. When Network Support Technicians are ready for the next step in their careers, they often become IT Network Administrators or Network System Administrators. Those roles pay an additional $8K and $11K, respectively.

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Popular Skills for Computer / Network Support Technician


Network Support Technicians seem to require a rather large skill set. Most notably, skills in Windows 2003 Server, Help Desk / Desktop Support, Network Support, and Computer Hardware Technician are correlated to pay that is above average. Skills that pay less than market rate include HTML, Linux, and Microsoft Word. Most people skilled in Computer Hardware Technician are similarly competent in Help Desk / Desktop Support (Tier 2).

Pay by Experience Level for Computer / Network Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Network Support Technicians, extensive experience does not lead to significantly more money. Salaries of relatively inexperienced workers fall in the neighborhood of $35K, but folks who have racked up five to 10 years see a notably higher median of $42K. Network Support Technicians see a median salary of $46K after reaching one to two decades on the job. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $50K.

Pay Difference by Location


Home to some of the best pay for Network Support Technicians, Washington offers exceptional salaries, 35 percent above the national average. Network Support Technicians can also look forward to large paychecks in cities like New York (+24 percent), Denver (+21 percent), Los Angeles (+12 percent), and Boston (+7 percent). Portland is home to the smallest salaries in the field, lagging the national average by 6 percent.

Related Job Salaries

United States (change)

Experience Affects Computer / Network Support Technician Salaries




National Average
$40,000


Skills That Affect Computer / Network Support Technician Salaries



Network Support
up arrow 3%

Computer Hardware Technician
up arrow 2%

Cisco Networking
up arrow 2%

Network Management / Administration
up arrow 1%

Microsoft Exchange
up arrow 1%

Microsoft Access
0%

National Average
$40,000

Windows NT / 2000 / XP Networking
up arrow 1%

Windows Operating System General Use
up arrow 1%

Microsoft Office
up arrow 2%

Internet Information Server (IIS)
up arrow 3%

Microsoft Word
up arrow 4%

up arrow 10%

HTML
up arrow 13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 502 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
4%
1-4 years
39%
5-9 years
26%
10-19 years
25%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 74% dental benefits Dental: 62%
vision benefits Vision: 48% employee benefits None: 23%