Computer / Network Support Technician Salary

Network Support Technicians in the United States are largely men, earning an average of $42K per year. Including potential for bonuses and profit sharing — peaking near $3K and $6K, respectively — total cash payment to Network Support Technicians can bottom out near $26K or peak near $58K depending on individual performance. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Health benefits are not claimed by all — just over one in five lack any form of coverage — but a fair number have medical insurance, and more than half have dental, too. Job satisfaction is reported as high by the vast majority of workers. The information for this snapshot was generated by responses to the PayScale salary survey.

$29,620 - $59,736
(Median)
$30K
$42K
$60K
MEDIAN: $42,223
10%
50%
90%

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$11.49 - $25.30
(Median)
$11
$17
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,620 - $59,736  
   
Bonus
$0.00 - $3,052  
Profit Sharing
$98.19 - $5,903  
Commission
$310.00 - $5,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,480 - $58,373  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 1,119
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$11.49 - $25.30  
   
Overtime
$15.15 - $39.56  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $3,052  
   
Commission
$310.00 - $5,750  
Profit Sharing
$98.19 - $5,903  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,480 - $58,373  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 1,064
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Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.


Computer / Network Support Technician Tasks

  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

Common Career Paths for Computer / Network Support Technician


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There are some Network Support Technicians — though it's uncommon — that transition into Information Technology Directors, where earnings are an average $101K annually. Typical career progression for a Network Support Technician involves becoming an IT Network Administrator or a Network System Administrator, roles that pay $7K more and $11K more on average.

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Popular Skills for Computer / Network Support Technician


Network Support Technicians report using a deep pool of skills on the job. Most notably, skills in Windows 2003 Server, Microsoft Active Directory, Help Desk / Desktop Support, and Network Support are correlated to pay that is above average, with boosts between 3 percent and 5 percent. Skills that pay less than market rate include Linux and Internet Information Server. Most people skilled in Computer Hardware Technician are similarly competent in Network Support.

Pay by Experience Level for Computer / Network Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Network Support Technicians with a lot of experience do not necessarily enjoy more money. Salaries for the relatively untried average out to around $36K, but survey participants with five to 10 years of experience earn a significantly higher median of $43K. Network Support Technicians who work for 10 to 20 years in their occupation tend to earn about $46K. People who have worked for more than 20 years report a median income of $51K, which is barely higher than the median for folks with 10 to 20 years of experience.

Pay Difference by Location


For Network Support Technicians, working in the bustling city of Washington has its advantages, including an above-average pay rate. Network Support Technicians will also find cushy salaries in New York (+22 percent), Denver (+16 percent), Miami (+11 percent), and Raleigh (+10 percent). In San Antonio, salaries are 4 percent below the national average and represent the lowest-paying market.

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Experience Affects Computer / Network Support Technician Salaries




National Average
$40,000


Skills That Affect Computer / Network Support Technician Salaries


Microsoft Active Directory
up arrow 4%

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Network Support
up arrow 3%

Cisco Networking
up arrow 2%

Network Management / Administration
up arrow 1%

Computer Hardware Technician
up arrow 1%

Microsoft Exchange
up arrow 1%

Microsoft Access
up arrow 1%

Windows NT / 2000 / XP Networking
0%

National Average
$40,000

Microsoft Office
up arrow 2%

Windows Operating System General Use
up arrow 2%

Microsoft Word
up arrow 2%

Internet Information Server (IIS)
up arrow 3%

up arrow 5%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 445 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
5%
1-4 years
38%
5-9 years
25%
10-19 years
26%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 63%
vision benefits Vision: 49% employee benefits None: 22%
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