Computer Support Technician Salary
Commissions comprise a big part of overall income for Computer Support Technicians. The median take-home amount in this area is around $39K, and on average, a little less than half of that final number comes from commissions. Geography is the biggest factor affecting pay for this group, followed by career duration. While some workers in this profession — nearly one in five — do not have any health coverage, a strong majority do receive medical benefits and the greater part have dental insurance. Work is enjoyable for Computer Support Technicians, who typically claim high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.
Job Description for Computer Support Technician
A computer support technician helps to maintain the usability of a business or organization’s information technology (IT) hardware assets. In many situations, this means working with desktop and laptop computers to make sure they operate as needed by a company’s employees. They work with the employees to help resolve any hardware operation problems to keep the employee working at optimal levels. In high-end IT work, support technicians also ensure that mainframes, dedicated server computers, and related technology remain online and operating as intended.Read More...
Computer support technicians normally spend much of their time working to ensure any hardware or software upgrades are executed according to company IT protocols, as well as ensuring that computer operators in the company receive any necessary training. The support tech acts as the help desk for the employees of the organization and helps resolve hardware- and IT-related complaints. Support technicians also need to execute routine repairs and maintenance on company equipment. As new technology becomes available, they must execute an efficient installation of this new equipment and facilitate any necessary training for employees who will use it. The support tech usually works in an office environment during regular business hours; however, large-scale upgrades and installation may occasionally require overnight or evening work.
The education requirements for this position normally includes relevant postsecondary education, usually from a technical college. The computer support technician also likely needs to possess certifications for various software and operating systems used by the company.
Computer Support Technician Tasks
- Provide technical support and customer service to software users.
- Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.
- Document technical requirements, usage procedures, and common problem fixes.
- Set up, design, configure, and maintain software and associated equipment.
Common Career Paths for Computer Support Technician
Advancing into a Systems Administrator role seems to be a popular career move for Computer Support Technicians, and folks who currently work in the latter position report a notably larger median income of $56K per year. When Computer Support Technicians are ready for the next step in their careers, they often become Network System Administrators or Network Administrators. Those roles pay an additional $13K and $15K, respectively.
Support Technician, Information Technology (IT) Job Listings
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Popular Skills for Computer Support Technician
Survey takers working as Computer Support Technicians report using a large range of professional skills. Most notably, skills in Windows NT / 2000 / XP Networking, Help Desk / Desktop Support, Microsoft Office, and Computer Service are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support, Troubleshooting, and Software Knowledge. Most people familiar with Computer Hardware Technician also know Troubleshooting and PC Support.
Pay by Experience Level for Computer Support Technician
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Computer Support Technicians, experience does not seem to be a major factor in determining pay. Average salaries for inexperienced employees average out to around $35K, but folks who have five to 10 years of experience earn a higher median of $40K. Computer Support Technicians bring in $44K after working for 10 to 20 years. Computer Support Technicians who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $52K.