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Computer Support Technician Salary

A substantial slice of final earnings for Computer Support Technicians (close to one-half) arrives through commissions. Median overall income in this area is approximately $38K. Earnings generally vary between $11.52 per hour and $23.83. Geographic location and experience level each impact pay for this group, with the former having the largest influence. For the most part, Computer Support Technicians enjoy their work and report high levels of job satisfaction. The vast majority (85 percent) of Computer Support Technicians who answered the questionnaire are male. While some workers in this profession — between a fifth and a fourth — do not have any health coverage, a fair number do receive medical benefits and more than half have dental insurance. The information for this snapshot was generated by responses to the PayScale salary survey.

$28,460 - $55,294
(Median)
$28K
$40K
$55K
MEDIAN: $40,132
10%
50%
90%

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$11.52 - $23.83
(Median)
$12
$16
$24
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$28,460 - $55,294  
   
Bonus
$0.00 - $2,081  
Profit Sharing
$153.19 - $7,830  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,803 - $53,397  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 401
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.52 - $23.83  
   
Overtime
$15.55 - $37.25  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $2,081  
   
Profit Sharing
$153.19 - $7,830  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,803 - $53,397  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 493

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Job Description for Computer Support Technician

A computer support technician helps to maintain the usability of a business or organization’s information technology (IT) hardware assets. In many situations, this means working with desktop and laptop computers to make sure they operate as needed by a company’s employees. They work with the employees to help resolve any hardware operation problems to keep the employee working at optimal levels. In high-end IT work, support technicians also ensure that mainframes, dedicated server computers, and related technology remain online and operating as intended.

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Computer Support Technician Tasks

  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.

Common Career Paths for Computer Support Technician


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Computer Support Technicians might see a strong upturn in salary after transitioning into upper-level roles such as Systems Administrator, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $55K per year. Computer Support Technicians moving up in their careers tend to step into positions as Computer Technical Support Specialists or Network System Administrators. The median paychecks in those roles are $3K higher and $13K higher, respectively.

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Popular Skills for Computer Support Technician


Computer Support Technicians seem to wield many skills on the job. Most notably, skills in Windows NT / 2000 / XP Networking, Help Desk / Desktop Support, Computer Hardware Technician, and Microsoft Office are correlated to pay that is above average, with boosts between 3 percent and 10 percent. At the other end of the pay range are skills like Help Desk / Desktop Support, Computer Service, and Troubleshooting. Most people experienced in Computer Hardware Technician also know Troubleshooting.

Pay by Experience Level for Computer Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries for the relatively untried average out to around $34K, but survey participants with five to 10 years of experience earn a significantly higher median of $40K. Computer Support Technicians claiming one to two decades of experience make an estimated median of $42K. Individuals who have achieved more than 20 years of experience don't seem to earn any more than people who have 10 to 20 years under their belts.

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United States (change)

Experience Affects Computer Support Technician Salaries




National Average
$38,000


Skills That Affect Computer Support Technician Salaries



Computer Hardware Technician
up arrow 3%

Microsoft Office
up arrow 3%

Software Installation & Upgrade
up arrow 2%

System Repair
up arrow 2%

PC Support
0%

Software Knowledge
0%

National Average
$38,000

Customer Service
up arrow 3%



Help Desk / Desktop Support
up arrow 18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 197 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
3%
1-4 years
39%
5-9 years
27%
10-19 years
26%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 64%
vision benefits Vision: 52% employee benefits None: 22%
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