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Computer Support Technician Salary

A substantial slice of final earnings for Computer Support Technicians (around half) arrives through commissions. Median overall income in this area is approximately $38K. Total cash compensation to Computer Support Technicians bottoms out near $26K and approaches $54K on the high end; the biggest paychecks include approximately $2K from bonuses and almost $8K from profit sharing. Residence is the biggest factor affecting pay for this group, followed by career duration. Although somewhere between a fifth and a fourth lack health benefits of any kind, a strong majority do enjoy medical insurance, and a majority get dental coverage, too. Most Computer Support Technicians report high levels of job satisfaction. Among survey respondents, men are more common than women; 86 percent of Computer Support Technicians are male. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$28,534 - $55,496
(Median)
$29K
$40K
$55K
MEDIAN: $40,143
10%
50%
90%

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$11.55 - $23.98
(Median)
$12
$17
$24
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$28,534 - $55,496  
   
Bonus
$0.00 - $2,190  
Profit Sharing
$153.19 - $7,830  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,889 - $53,514  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 407
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.55 - $23.98  
   
Overtime
$15.55 - $37.25  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $2,190  
   
Profit Sharing
$153.19 - $7,830  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,889 - $53,514  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 504
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Job Description for Computer Support Technician

A computer support technician helps to maintain the usability of a business or organization’s information technology (IT) hardware assets. In many situations, this means working with desktop and laptop computers to make sure they operate as needed by a company’s employees. They work with the employees to help resolve any hardware operation problems to keep the employee working at optimal levels. In high-end IT work, support technicians also ensure that mainframes, dedicated server computers, and related technology remain online and operating as intended.

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Computer Support Technician Tasks

  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.

Common Career Paths for Computer Support Technician


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Computer Support Technicians often transition into Systems Administrator positions, for which compensation tends to be much higher. On average, Systems Administrators earn $55K per year. When Computer Support Technicians are ready for the next step in their careers, they often become Computer Technical Support Specialists or Network System Administrators. Those roles pay an additional $3K and $13K, respectively.

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Popular Skills for Computer Support Technician


Computer Support Technicians report using a deep pool of skills on the job. Most notably, skills in Windows NT / 2000 / XP Networking, Help Desk / Desktop Support, Computer Hardware Technician, and Microsoft Office are correlated to pay that is above average, with boosts between 3 percent and 10 percent. Skills that seem to negatively impact pay include Help Desk / Desktop Support, Computer Service, and Troubleshooting. The majority of those who know Computer Hardware Technician also know Troubleshooting.

Pay by Experience Level for Computer Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average beginner in this position makes around $34K, but folks who have been around for five to 10 years see a markedly higher median salary of $40K. The average pay reported by folks with 10 to 20 years of experience is around $42K. Computer Support Technicians who surpass 20 years on the job report pay that isn't higher than those with 10 to 20 years.

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Experience Affects Computer Support Technician Salaries




National Average
$38,000


Skills That Affect Computer Support Technician Salaries



Computer Hardware Technician
up arrow 3%

Software Installation & Upgrade
up arrow 3%

Microsoft Office
up arrow 3%

System Repair
up arrow 2%

PC Support
0%

Software Knowledge
0%

National Average
$38,000

Customer Service
up arrow 3%

Troubleshooting
up arrow 4%


Help Desk / Desktop Support
up arrow 18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 200 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
3%
1-4 years
39%
5-9 years
27%
10-19 years
26%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 64%
vision benefits Vision: 51% employee benefits None: 22%
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