Computer Support Technician Salary

A substantial slice of final earnings for Computer Support Technicians (one-half) arrives through commissions. Median overall income in this area is approximately $38K. Earnings generally vary between $11.68 per hour and $24.21. Geographic location and tenure each impact pay for this group, with the former having the largest influence. There are far more male Computer Support Technicians survey respondents than women, making up 86 percent. For the most part, Computer Support Technicians enjoy their work and report high levels of job satisfaction. Unfortunately, some people in this line of work are without benefits — slightly more than a fifth lack coverage. On the flip side, a fair number have medical insurance and the greater part receive dental plans. The data for this synopsis comes from respondents who took the PayScale salary survey.

$28,312 - $55,730
(Median)
$28K
$40K
$56K
MEDIAN: $40,012
10%
50%
90%

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$11.68 - $24.21
(Median)
$12
$17
$24
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$28,312 - $55,730  
   
Bonus
$0.00 - $2,047  
Profit Sharing
$152.05 - $7,891  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,092 - $53,510  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 405
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.68 - $24.21  
   
Overtime
$16.21 - $36.71  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $2,047  
   
Profit Sharing
$152.05 - $7,891  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,092 - $53,510  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 499
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Job Description for Computer Support Technician

A computer support technician helps to maintain the usability of a business or organization’s information technology (IT) hardware assets. In many situations, this means working with desktop and laptop computers to make sure they operate as needed by a company’s employees. They work with the employees to help resolve any hardware operation problems to keep the employee working at optimal levels. In high-end IT work, support technicians also ensure that mainframes, dedicated server computers, and related technology remain online and operating as intended.

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Computer Support Technician Tasks

  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.

Common Career Paths for Computer Support Technician


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Computer Support Technicians might see a strong upturn in salary after transitioning into upper-level roles such as Systems Administrator, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $55K per year. Career advancement for the typical Computer Support Technician often leads to becoming a Computer Technical Support Specialist or a Network System Administrator; median salaries in these positions are $2K higher and $13K higher, respectively.

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Popular Skills for Computer Support Technician


Survey takers working as Computer Support Technicians report using a large range of professional skills. Most notably, skills in Windows NT / 2000 / XP Networking, Help Desk / Desktop Support, Microsoft Office, and Software Installation & Upgrade are correlated to pay that is above average, with boosts between 5 percent and 14 percent. Skills that seem to negatively impact pay include Help Desk / Desktop Support, Computer Service, and Troubleshooting. Those educated in Computer Hardware Technician tend to be well versed in Troubleshooting.

Pay by Experience Level for Computer Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries of relatively inexperienced workers fall in the neighborhood of $35K, but folks who have racked up five to 10 years see a notably higher median of $41K. For Computer Support Technicians, 10 to 20 years of experience on the job amounts to an average salary of $43K. People who have worked for 20 years or more actually report earning less than people who are in the middle of their careers; the veterans take home a mere $42K by contrast.

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Experience Affects Computer Support Technician Salaries




National Average
$38,000


Skills That Affect Computer Support Technician Salaries




Computer Hardware Technician
up arrow 4%

Software Installation & Upgrade
up arrow 4%

System Repair
up arrow 2%

PC Support
0%

Software Knowledge
0%

National Average
$38,000

Customer Service
up arrow 1%

Troubleshooting
up arrow 4%


Help Desk / Desktop Support
up arrow 19%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 197 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
3%
1-4 years
39%
5-9 years
27%
10-19 years
26%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 64%
vision benefits Vision: 51% employee benefits None: 22%
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