Computer Support Technician Salary

Commissions form a big slice (approximately one-half) of total compensation for Computer Support Technicians. The median income in this area hovers around $38K. Lower pay rates hover around $11.68 per hour, and the higher rates verge on $24.20. Residence and years of experience each impact pay for this group, with the former having the largest influence. Among survey respondents, men are more common than women; 85 percent of Computer Support Technicians are male. Not all workers are lucky enough to have benefits; in fact, just over one in five are without coverage. Medical insurance is claimed by a fair number and dental insurance is reported by the greater part. Most Computer Support Technicians like their work and job satisfaction is high. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$28,338 - $55,671
(Median)
$28K
$40K
$56K
MEDIAN: $40,012
10%
50%
90%

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$11.68 - $24.20
(Median)
$12
$17
$24
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$28,338 - $55,671  
   
Bonus
$0.00 - $2,051  
Profit Sharing
$152.05 - $7,891  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,003 - $53,489  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 407
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.68 - $24.20  
   
Overtime
$16.11 - $36.83  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $2,051  
   
Profit Sharing
$152.05 - $7,891  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,003 - $53,489  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 500
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Job Description for Computer Support Technician

A computer support technician helps to maintain the usability of a business or organization’s information technology (IT) hardware assets. In many situations, this means working with desktop and laptop computers to make sure they operate as needed by a company’s employees. They work with the employees to help resolve any hardware operation problems to keep the employee working at optimal levels. In high-end IT work, support technicians also ensure that mainframes, dedicated server computers, and related technology remain online and operating as intended.

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Computer Support Technician Tasks

  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.

Common Career Paths for Computer Support Technician


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Many Computer Support Technicians move into a Systems Administrator role, and folks who currently hold that position report a much higher median income of $55K per year. It is quite typical for Computer Support Technicians to transition into roles as Computer Technical Support Specialists or Network System Administrators, where reported median earnings are $2K and $13K higher per year.

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Popular Skills for Computer Support Technician


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Windows NT / 2000 / XP Networking, Help Desk / Desktop Support, Microsoft Office, and Software Installation & Upgrade are correlated to pay that is above average, with boosts between 5 percent and 14 percent. Skills that are correlated to lower pay, on the other hand, include Help Desk / Desktop Support, Computer Service, and Troubleshooting. For most people, competency in Computer Hardware Technician indicates knowledge of Troubleshooting.

Pay by Experience Level for Computer Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Workers in their first five years can expect to earn $35K, but people who have been around for five to 10 years earn a noticeably bigger sum of $41K. Computer Support Technicians bring in $42K after working for 10 to 20 years. Computer Support Technicians with more than 20 years of experience report incomes that are no higher than those with 10 to 20 years on the job.

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Experience Affects Computer Support Technician Salaries




National Average
$38,000


Skills That Affect Computer Support Technician Salaries




Computer Hardware Technician
up arrow 4%

Software Installation & Upgrade
up arrow 4%

System Repair
up arrow 2%

PC Support
0%

Software Knowledge
0%

National Average
$38,000

Customer Service
up arrow 2%

Troubleshooting
up arrow 4%


Help Desk / Desktop Support
up arrow 19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 194 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
3%
1-4 years
39%
5-9 years
27%
10-19 years
25%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 64%
vision benefits Vision: 52% employee benefits None: 22%
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