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Computer Support Technician Salary

Average Computer Support Technicians in the United States make around $16.45 per hour. Overall cash earnings for Computer Support Technicians stretch from $26K on the lower end to $54K near the top, and the heftiest packages can encompass around $2K from bonuses and $8K from profit sharing. Residence and experience level each impact pay for this group, with the former having the largest influence. The majority of workers are highly satisfied with their job. Health benefits are not claimed by all — just over a fifth lack any form of coverage — but a fair number have medical insurance, and a majority have dental, too. There are far more male Computer Support Technicians survey respondents than women, making up 86 percent. The numbers in this rundown were provided by PayScale's salary survey participants.

$28,373 - $55,525
(Median)
$28K
$40K
$56K
MEDIAN: $40,195
10%
50%
90%

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$11.43 - $23.97
(Median)
$11
$16
$24
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$28,373 - $55,525  
   
Bonus
$0.00 - $2,206  
Profit Sharing
$153.19 - $7,830  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,645 - $53,735  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 403
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.43 - $23.97  
   
Overtime
$16.00 - $37.32  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $2,206  
   
Profit Sharing
$153.19 - $7,830  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,645 - $53,735  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 490

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Job Description for Computer Support Technician

A computer support technician helps to maintain the usability of a business or organization’s information technology (IT) hardware assets. In many situations, this means working with desktop and laptop computers to make sure they operate as needed by a company’s employees. They work with the employees to help resolve any hardware operation problems to keep the employee working at optimal levels. In high-end IT work, support technicians also ensure that mainframes, dedicated server computers, and related technology remain online and operating as intended.

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Computer Support Technician Tasks

  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.

Common Career Paths for Computer Support Technician


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Many Computer Support Technicians move into a Systems Administrator role, and folks who currently hold that position report a much higher median income of $55K per year. Computer Support Technicians most often move into positions as Computer Technical Support Specialists or Network System Administrators; those groups report median salaries that are $3K higher and $13K higher, respectively.

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Popular Skills for Computer Support Technician


Computer Support Technicians seem to exploit a large range of skills on the job. Most notably, skills in Windows NT / 2000 / XP Networking, Help Desk / Desktop Support, Computer Hardware Technician, and Microsoft Office are correlated to pay that is above average. At the other end of the pay range are skills like Help Desk / Desktop Support, Computer Service, and Troubleshooting. Those familiar with Computer Hardware Technician also tend to know Troubleshooting.

Pay by Experience Level for Computer Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Computer Support Technicians do not generally earn higher incomes from more experience in the field. Relatively untried employees who have less than five years' experience make $34K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $41K. People with 10 to 20 years of experience make an average of about $43K in this role. Folks who have racked up more than 20 years in the field report incomes that aren't higher than less experienced individuals' earnings.

Related Job Salaries

United States (change)

Experience Affects Computer Support Technician Salaries




National Average
$38,000


Skills That Affect Computer Support Technician Salaries



Computer Hardware Technician
up arrow 3%

Microsoft Office
up arrow 3%

Software Installation & Upgrade
up arrow 2%

System Repair
up arrow 2%

Software Knowledge
0%

National Average
$38,000

PC Support
up arrow 1%

Customer Service
up arrow 3%

Troubleshooting
up arrow 4%


Help Desk / Desktop Support
up arrow 20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 202 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
3%
1-4 years
39%
5-9 years
27%
10-19 years
26%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 64%
vision benefits Vision: 51% employee benefits None: 23%