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Computer Support Technician Salary (United States)

For Computer Support Technicians, hourly wages usually total $16.56 per hour. Overall cash earnings for Computer Support Technicians stretch from $25K on the lower end to $54K near the top, and the heftiest packages can encompass around $2K from bonuses and $7K from profit sharing. Geographic location and years of experience each impact pay for this group, with the former having the largest influence. Just over a fifth of professionals in this line of work do not receive benefits; however, a fair portion report medical coverage and more than half claim dental coverage as well. Men account for the majority of Computer Support Technicians — 85 percent to be exact. For the most part, Computer Support Technicians enjoy their work and report high levels of job satisfaction. This summary is derived from information collected in the PayScale salary survey.
Computer Support Technician Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$27,987 - $54,374
(Median)
28K
40K
48K
54K
MEDIAN: $39,733
10%
50%
75%
90%
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Computer Support Technician Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.31 - $24.60
(Median)
11
14
17
20
25
MEDIAN: $16.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$27,987 - $54,374  
   
Bonus
$0.00 - $2,040  
Profit Sharing
$153.19 - $6,557  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,204 - $53,756  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 452
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.31 - $24.60  
   
Overtime
$15.67 - $38.26  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $2,040  
   
Profit Sharing
$153.19 - $6,557  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,204 - $53,756  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 590
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Job Description for Computer Support Technician

A computer support technician helps to maintain the usability of a business or organization’s information technology (IT) hardware assets. In many situations, this means working with desktop and laptop computers to make sure they operate as needed by a company’s employees. They work with the employees to help resolve any hardware operation problems to keep the employee working at optimal levels. In high-end IT work, support technicians also ensure that mainframes, dedicated server computers, and related technology remain online and operating as intended.
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Computer Support Technician Tasks
  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.

Common Career Paths for Computer Support Technician

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Compensation usually increases greatly for Computer Support Technicians who advance to upper-end positions like Systems Administrator. Systems Administrators usually make $54K per year. A common career progression for a Computer Support Technician is to become a Computer Technical Support Specialist or a Network System Administrator. Compared to Computer Support Technicians, the first group earns $3K more on average, and the second group earns $13K more.

Desktop Support Technician Job Listings

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Popular Skills for Computer Support Technician

Computer Support Technicians seem to wield many skills on the job. Most notably, skills in Windows NT / 2000 / XP Networking, Help Desk / Desktop Support , Computer Hardware Technician, and System Repair are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Computer Service, Customer Service, and Troubleshooting. The majority of those who know Computer Hardware Technician also know Troubleshooting and PC Support.

Pay by Experience Level for Computer Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many Computer Support Technicians, extensive experience does not lead to significantly more money. Workers in their first five years can expect to earn $34K, but people who have been around for five to 10 years earn a noticeably bigger sum of $40K. The average pay reported by folks with 10 to 20 years of experience is around $43K. Computer Support Technicians with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $44K. In this field, workers tend to have anywhere from one to nine years of experience — of those surveyed, a majority land within this range. Experienced employees who have 10-20 years of experience make up close to one-fourth of the workforce; inexperienced individuals who have been working for less than one year comprise fewer than one in twenty, and senior people with more than 20 years under their belt fill out the remaining less than five percent.

Pay Difference By Location

San Francisco
up arrow 30%
Los Angeles
up arrow 16%
Houston
up arrow 7%
New York
up arrow 5%
Philadelphia
up arrow 5%
National Average
$38,000
San Antonio
up arrow 1%
Austin
up arrow 25%
Larger circles over a city indicate a job is popular in that location.
Surpassing the national average by 30 percent, Computer Support Technicians in San Francisco receive some of the highest pay in the country. Those in search of high salaries should also consider checking out cities like Los Angeles, Houston, Philadelphia, and New York, top-paying markets where Computer Support Technicians rake in more than the national norm (+16 percent, +7 percent, +5 percent, and +5 percent). Computer Support Technicians in Austin earn salaries far below the national average by 25 percent, proving that geography overwhelmingly affects the pay scale for those in this field.

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Experience Affects Computer Support Technician Salaries

National Average
$38,000

Skills That Affect Computer Support Technician Salaries

Computer Hardware Technician
up arrow 2%
System Repair
up arrow 2%
Software Installation & Upgrade
up arrow 1%
Microsoft Office
up arrow 1%
National Average
$38,000
PC Support
up arrow 1%
Software Knowledge
up arrow 2%
Troubleshooting
up arrow 3%
Customer Service
up arrow 4%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 215 votes.

Gender

Female
15%
female alumni
 
Male
85%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
39%
5-9 years
28%
10-19 years
25%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 64%
vision benefits Vision: 51% employee benefits None: 23%