Computer Support Technician Salary

Commissions comprise a big part of overall income for Computer Support Technicians. The median take-home amount in this area is around $38K, and on average, approximately one-half of that final number comes from commissions. Earnings sit near $11.67 per hour on the lower side but can approach $24.36 on the higher side. Geographic location is the biggest factor affecting pay for this group, followed by experience level. Men make up the vast majority of Computer Support Technicians (86 percent) who took the survey. The majority of Computer Support Technicians claim high levels of job satisfaction. Health benefits are not claimed by all — slightly less than a fourth lack any form of coverage — but a strong majority have medical insurance, and more than half have dental, too. The data for this synopsis comes from respondents who took the PayScale salary survey.

$28,536 - $56,121

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$11.67 - $24.36

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$28,536 - $56,121  
   
Bonus
$0.00 - $2,035  
Profit Sharing
$525 - $4,950  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,070 - $53,745  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 402
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.67 - $24.36  
   
Overtime
$16.00 - $36.95  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $2,035  
   
Profit Sharing
$525 - $4,950  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,070 - $53,745  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 500
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Job Description for Computer Support Technician

A computer support technician helps to maintain the usability of a business or organization’s information technology (IT) hardware assets. In many situations, this means working with desktop and laptop computers to make sure they operate as needed by a company’s employees. They work with the employees to help resolve any hardware operation problems to keep the employee working at optimal levels. In high-end IT work, support technicians also ensure that mainframes, dedicated server computers, and related technology remain online and operating as intended.

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Computer Support Technician Tasks

  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.

Common Career Paths for Computer Support Technician


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Computer Support Technicians might see a strong upturn in salary after transitioning into upper-level roles such as Systems Administrator, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $55K per year. When Computer Support Technicians are ready for the next step in their careers, they often become Computer Technical Support Specialists or Network System Administrators. Those roles pay an additional $2K and $13K, respectively.

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Popular Skills for Computer Support Technician


Computer Support Technicians seem to exploit a large range of skills on the job. Most notably, skills in Windows NT / 2000 / XP Networking, Help Desk / Desktop Support, Microsoft Office, and Software Installation & Upgrade are correlated to pay that is above average, with boosts between 5 percent and 14 percent. Skills that pay less than market rate include Help Desk / Desktop Support, Computer Service, and Troubleshooting. Most people skilled in Computer Hardware Technician are similarly competent in Troubleshooting.

Pay by Experience Level for Computer Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries of relatively inexperienced workers fall in the neighborhood of $35K, but folks who have racked up five to 10 years see a notably higher median of $41K. Computer Support Technicians see a median salary of $43K after reaching one to two decades on the job. Folks who claim more than 20 years of relevant experience actually report a comparatively lower median income of $42K.

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Experience Affects Computer Support Technician Salaries




National Average
$38,000


Skills That Affect Computer Support Technician Salaries




Software Installation & Upgrade
up arrow 4%

Computer Hardware Technician
up arrow 3%

System Repair
up arrow 1%

PC Support
0%

Software Knowledge
0%

National Average
$38,000

Customer Service
up arrow 2%



Help Desk / Desktop Support
up arrow 19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 191 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
4%
1-4 years
39%
5-9 years
27%
10-19 years
25%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 64%
vision benefits Vision: 51% employee benefits None: 22%
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