Computer Support Technician Salary (United States)

Pay for Computer Support Technicians in the United States lies in the neighborhood of $16.56 per hour. Pay ranges from $11.31 per hour on the low end to $24.60 on the higher side. Geographic location and career duration each impact pay for this group, with the former having the largest influence. Health benefits are not enjoyed by everyone in this line of work, and about a quarter lack any coverage at all. Medical benefits are reported by most and dental coverage is claimed by more than half. The vast majority of Computer Support Technicians (85 percent) are men. Most Computer Support Technicians report high levels of job satisfaction. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
Computer Support Technician Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$27,987 - $54,374
(Median)
28K
40K
48K
54K
MEDIAN: $39,733
10%
50%
75%
90%
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Computer Support Technician Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.31 - $24.60
(Median)
11
14
17
20
25
MEDIAN: $16.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$27,987 - $54,374  
   
Bonus
$0.00 - $2,040  
Profit Sharing
$153.19 - $6,557  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,204 - $53,756  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 452
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.31 - $24.60  
   
Overtime
$15.67 - $38.26  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $2,040  
   
Profit Sharing
$153.19 - $6,557  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,204 - $53,756  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 590
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Job Description for Computer Support Technician

A computer support technician helps to maintain the usability of a business or organization’s information technology (IT) hardware assets. In many situations, this means working with desktop and laptop computers to make sure they operate as needed by a company’s employees. They work with the employees to help resolve any hardware operation problems to keep the employee working at optimal levels. In high-end IT work, support technicians also ensure that mainframes, dedicated server computers, and related technology remain online and operating as intended.
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Computer Support Technician Tasks
  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.

Common Career Paths for Computer Support Technician

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More often than not, Computer Support Technicians can expect a sizeable increase in earnings as they climb the career ladder. For example, top-notch roles like Systems Administrator can offer an extra $16,478 annually than lower-level jobs in the same field. Career advancement for Computer Support Technicians often leads to becoming Computer Technical Support Specialists or Network System Administrators, where they can earn $2,959 or $13,435 more per year.

Computer Support Technician Job Listings

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Popular Skills for Computer Support Technician

Computer Support Technicians report using a deep pool of skills on the job. Windows NT / 2000 / XP Networking and Help Desk / Desktop Support (Tier 2) are considered valuable skills and can increase employee pay by 8 percent and 7 percent respectively. At the other end of the pay range are skills like Computer Service, Customer Service, and Troubleshooting. Most people skilled in Computer Hardware Technician are similarly competent in Troubleshooting and PC Support.

Pay by Experience Level for Computer Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Computer Support Technicians with less experience do not necessarily bring home smaller paychecks. In fact, experience in this field tends to have little impact on salary. New salaries start at $34K and reach $40K in five to 10 years. Pay amounts to $42K after 10 to 20 years. A 20-year tenure heralds decreased salary growth, and Computer Support Technicians who have made it this far report earning around $44K per year. Experienced employees who have 10-20 years of experience make up about a quarter of the workforce; inexperienced individuals who have been working for less than one year comprise less than five percent, and senior people with more than 20 years under their belt fill out the remaining less than five percent. Age distribution in this workforce is concentrated between one and nine years of experience; more than half of respondents fall in this range.

Pay Difference By Location

San Francisco
up arrow 30%
Los Angeles
up arrow 16%
Houston
up arrow 7%
New York
up arrow 5%
Philadelphia
up arrow 5%
National Average
$38,000
San Antonio
up arrow 1%
Austin
up arrow 25%
Larger circles over a city indicate a job is popular in that location.
With a pay rate for Computer Support Technicians that is 30 percent greater than the national average, San Francisco offers a comfortable salary for those in this profession. Los Angeles, Houston, Philadelphia, and New York are a few other cities that offer generous salaries, with Computer Support Technicians earning around 16 percent, 7 percent, 5 percent, and 5 percent more than average. One of the biggest compensable factors for Computer Support Technicians is geography, with workers in Austin earning a whopping 25 percent below the national average.

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Experience Affects Computer Support Technician Salaries

National Average
$38,000

Skills That Affect Computer Support Technician Salaries

Computer Hardware Technician
up arrow 2%
System Repair
up arrow 2%
Software Installation & Upgrade
up arrow 1%
Microsoft Office
up arrow 1%
National Average
$38,000
PC Support
up arrow 1%
Software Knowledge
up arrow 2%
Troubleshooting
up arrow 3%
Customer Service
up arrow 4%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 215 votes.

Gender

Female
15%
female alumni
 
Male
85%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
39%
5-9 years
28%
10-19 years
25%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 64%
vision benefits Vision: 51% employee benefits None: 23%