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Computer Support Technician Salary

Computer Support Technicians in the United States take home approximately $16.55 per hour on average. Total incomes of Computer Support Technicians incorporate potential for, in a few cases, more than $2K from bonuses and close to $7K from profit sharing; these performance components cause packages to range between $26K and $54K. Residence and experience level each impact pay for this group, with the former having the largest influence. Some workers in this field — just over a fifth — are not awarded benefits. Medical coverage is reported by a fair number and dental plans are enjoyed by the greater part. The vast majority (84 percent) of Computer Support Technicians who answered the questionnaire are male. Work is enjoyable for Computer Support Technicians, who typically claim high levels of job satisfaction. This report is based on responses to the PayScale salary survey.
$28,102 - $55,327
(Median)
28K
33K
40K
48K
55K
MEDIAN: $40,137
10%
25%
50%
75%
90%

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$11.51 - $24.22
(Median)
12
14
17
20
24
MEDIAN: $16.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$28,102 - $55,327  
   
Bonus
$0.00 - $2,041  
Profit Sharing
$152.05 - $6,608  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,720 - $53,989  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 431
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.51 - $24.22  
   
Overtime
$15.12 - $37.46  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $2,041  
   
Profit Sharing
$152.05 - $6,608  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,720 - $53,989  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 517
United States (change)

Job Description for Computer Support Technician

A computer support technician helps to maintain the usability of a business or organization’s information technology (IT) hardware assets. In many situations, this means working with desktop and laptop computers to make sure they operate as needed by a company’s employees. They work with the employees to help resolve any hardware operation problems to keep the employee working at optimal levels. In high-end IT work, support technicians also ensure that mainframes, dedicated server computers, and related technology remain online and operating as intended.

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Computer Support Technician Tasks

  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.

Common Career Paths for Computer Support Technician


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Compensation usually increases greatly for Computer Support Technicians who advance to upper-end positions like Systems Administrator. Systems Administrators make $54K per year on average. Computer Support Technicians most often move into positions as Computer Technical Support Specialists or Network System Administrators; those groups report median salaries that are $3K higher and $13K higher, respectively.

Desktop Support Technician Job Listings

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Popular Skills for Computer Support Technician


Computer Support Technicians seem to wield many skills on the job. Most notably, skills in Windows NT / 2000 / XP Networking, Help Desk / Desktop Support, Microsoft Office, and Computer Hardware Technician are correlated to pay that is above average. At the other end of the pay range are skills like Help Desk / Desktop Support, Computer Service, and Customer Service. Most people experienced in Computer Hardware Technician also know Troubleshooting.

Pay by Experience Level for Computer Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Survey participants with less than five years' experience pocket $34K on average, but those with five to 10 years of experience enjoy a much bigger median of $40K. After working for 10 to 20 years, Computer Support Technicians make a median salary of $43K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $44K.

Related Job Salaries

Experience Affects Computer Support Technician Salaries




National Average
$38,000


Skills That Affect Computer Support Technician Salaries



Microsoft Office
up arrow 3%

Computer Hardware Technician
up arrow 2%

Software Installation & Upgrade
up arrow 2%

System Repair
up arrow 2%

National Average
$38,000

PC Support
up arrow 1%

Software Knowledge
up arrow 1%

Troubleshooting
up arrow 3%

Customer Service
up arrow 4%


Help Desk / Desktop Support
up arrow 13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 205 votes.

Gender

Female
16 %
Male
84 %

Years of Experience

Less than 1 year
3%
1-4 years
38%
5-9 years
28%
10-19 years
25%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 65%
vision benefits Vision: 52% employee benefits None: 22%