Commissions comprise a big part of overall income for Computer Support Technicians. The median take-home amount in this area is around $39K, and on average, a little less than half of that final number comes from commissions. Geography is the biggest factor affecting pay for this group, followed by career duration. The majority of workers are highly satisfied with their job. A strong majority enjoy medical while the larger part get dental coverage. Vision coverage is also available to a majority. Men account for the majority of Computer Support Technicians who responded to the questionnaire — 89 percent to be exact. The information for this snapshot was generated by responses to the PayScale salary survey.

$30,003 - $58,575
$30K
$40K
$59K
MEDIAN: $39,563
10%
50%
90%

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$11.99 - $25.17
$12
$18
$25
MEDIAN: $17.52
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$30,003 - $58,575  
   
Bonus
$0.00 - $3,523  
Profit Sharing
$614  
Commission
$18,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,060 - $55,013  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 173
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.99 - $25.17  
   
Overtime
$19.51 - $37.45  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,523  
   
Commission
$18,300  
Profit Sharing
$614  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,060 - $55,013  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 218

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United States (change)

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Job Description for Computer Support Technician

A computer support technician helps to maintain the usability of a business or organization’s information technology (IT) hardware assets. In many situations, this means working with desktop and laptop computers to make sure they operate as needed by a company’s employees. They work with the employees to help resolve any hardware operation problems to keep the employee working at optimal levels. In high-end IT work, support technicians also ensure that mainframes, dedicated server computers, and related technology remain online and operating as intended.

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Computer Support Technician Tasks

  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.
  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.

Common Career Paths for Computer Support Technician


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Advancing into a Systems Administrator role seems to be a popular career move for Computer Support Technicians, and folks who currently work in the latter position report a notably larger median income of $56K per year. It is quite typical for Computer Support Technicians to transition into roles as Network System Administrators or Network Administrators, where reported median earnings are $13K and $15K higher per year.

Support Technician, Information Technology (IT) Job Listings

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Popular Skills for Computer Support Technician


Computer Support Technicians seem to wield many skills on the job. Most notably, skills in Windows NT / 2000 / XP Networking, Help Desk / Desktop Support, Computer Hardware Technician, and Customer Service are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Help Desk / Desktop Support, Software Knowledge, and Software Installation & Upgrade. The majority of those who know Computer Hardware Technician also know Troubleshooting and PC Support.

Pay by Experience Level for Computer Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience seems to be a major factor in determining the incomes of Computer Support Technicians. People who have worked for fewer than five years earn around $36K, and folks with five to 10 years of experience see a modestly higher median of $40K. Computer Support Technicians see a median salary of $45K after reaching one to two decades on the job. Seasoned veterans with 20 years under their belts enjoy a median income of $55K.

Computer Support Technician Reviews

Q: What is it like working as a Computer Support Technician?

Computer Support Technician in Portland:
"You wear many hats."
Pros: If you always like to learn new things and wear many hats then this Jon is right for you!
Cons: There really is not very much to be considered bad.

Related Job Salaries

Key Stats for Computer Support Technician

Gender

Female
11 %
Male
89 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 60 votes.
042
Less than 1 year
5%
1-4 years
43%
5-9 years
24%
10-19 years
23%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Computer Support Technician Salaries




National Average
$39,000


Skills That Affect Computer Support Technician Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 60 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
5%
1-4 years
43%
5-9 years
24%
10-19 years
23%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 69%
vision benefits
Vision: 61%
dental benefits
None: 19%
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