A computer support technician helps to maintain the usability of a business or organization’s information technology (IT) hardware assets. In many situations, this means working with desktop and laptop computers to make sure they operate as needed by a company’s employees. They work with the employees to help resolve any hardware operation problems to keep the employee working at optimal levels. In high-end IT work, support technicians also ensure that mainframes, dedicated server computers, and related technology remain online and operating as intended.
Computer Support Technician Tasks
Document technical requirements, usage procedures, and common problem fixes.
Set up, design, configure, and maintain software and associated equipment.
Provide technical support and customer service to software users.
Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.