Computer Support Technician Salary

Pay for Computer Support Technicians in the United States sits in the ballpark of $17.85 per hour. Location is the biggest factor affecting pay for this group, followed by career length. Most Computer Support Technicians report high levels of job satisfaction. There are far more male Computer Support Technicians survey respondents than women, making up 88 percent. A strong majority report receiving medical coverage from their employers and the greater part collect dental insurance. The data for this synopsis comes from respondents who took the PayScale salary survey.

$29,784 - $59,199
$30K
$40K
$59K
MEDIAN: $39,734
10%
50%
90%

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$12.21 - $24.58
$12
$18
$25
MEDIAN: $17.85
10%
50%
90%

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$0$59K
Salary $29,784 - $59,199
Bonus $0.00 - $3,020
Profit Sharing $600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,180 - $55,280
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 133
Hourly Data $0$39
Hourly Rate $12.21 - $24.58
Overtime $19.72 - $39.01
Annual Data $0$55K
Bonus $0.00 - $3,020
Profit Sharing $600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,180 - $55,280
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 147

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Computer Support Technician

A computer support technician helps to maintain the usability of a business or organization’s information technology (IT) hardware assets. In many situations, this means working with desktop and laptop computers to make sure they operate as needed by a company’s employees. They work with the employees to help resolve any hardware operation problems to keep the employee working at optimal levels. In high-end IT work, support technicians also ensure that mainframes, dedicated server computers, and related technology remain online and operating as intended.

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Computer Support Technician Tasks

  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.
  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.

Common Career Paths for Computer Support Technician


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Advancing into a Systems Administrator role seems to be a popular career move for Computer Support Technicians, and folks who currently work in the latter position report a notably larger median income of $56K per year. It is quite typical for Computer Support Technicians to transition into roles as Network System Administrators or Network Administrators, where reported median earnings are $13K and $15K higher per year.

Computer Support Technician Job Listings

Popular Skills for Computer Support Technician


Survey takers working as Computer Support Technicians report using a large range of professional skills. Most notably, skills in Windows NT / 2000 / XP Networking, Help Desk / Desktop Support, Microsoft Office, and Customer Service are correlated to pay that is above average. At the other end of the pay range are skills like Help Desk / Desktop Support, Software Knowledge, and Software Installation & Upgrade. Most people familiar with Computer Hardware Technician also know Troubleshooting and PC Support.

Pay by Experience Level for Computer Support Technician

Pay by Experience for a Computer Support Technician has a positive trend. An entry-level Computer Support Technician with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 205 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Computer Support Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 106 salaries. An experienced Computer Support Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $45,000 based on 83 salaries. A Computer Support Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $55,000 based on 16 salaries.

Computer Support Technician Reviews

Q: What is it like working as a Computer Support Technician?

Computer Support Technician in Portland:
"You wear many hats."
Pros: If you always like to learn new things and wear many hats then this Jon is right for you!
Cons: There really is not very much to be considered bad.

Computer Support Technician in Reynoldsburg:
"It is Fun an Challenging."
Pros: Solving computer issues and working with others.
Cons: The travel.

Related Job Salaries

Key Stats for Computer Support Technician

Gender

Female
12 %
Male
88 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 56 votes.
Less than 1 year
5%
1-4 years
43%
5-9 years
24%
10-19 years
22%
20 years or more
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Computer Support Technician Salaries

▲41%

▲15%

▲1%

National Average
$39,000

▼8%

Skills That Affect Computer Support Technician Salaries



National Average
$39,000

▼1%

Customer Service
▼1%

Microsoft Office
▼1%







Help Desk / Desktop Support
▼13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 56 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
5%
1-4 years
43%
5-9 years
24%
10-19 years
22%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 70%
vision benefits
Vision: 63%
no benefits
None: 19%
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