Computer Support Technician Salary

A large fraction of take-home pay for Computer Support Technicians comes from commissions — slightly less than one-half on average, in fact. The median overall income in this field is approximately $39K. Location and years of experience each impact pay for this group, with the former having the largest influence. Computer Support Technicians who took the survey are largely men, dominating at 88 percent. Medical benefits are awarded to a fair number, and a strong majority earn dental coverage. Work is enjoyable for Computer Support Technicians, who typically claim high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$29,864 - $58,044
$30K
$40K
$58K
MEDIAN: $39,548
10%
50%
90%

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$12.30 - $25.11
$12
$18
$25
MEDIAN: $17.63
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$29,864 - $58,044  
   
Bonus
$0.00 - $3,372  
Profit Sharing
$614  
Commission
$18,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,006 - $54,651  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 156
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$12.30 - $25.11  
   
Overtime
$19.84 - $33.51  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,372  
   
Commission
$18,300  
Profit Sharing
$614  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,006 - $54,651  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 193

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Job Description for Computer Support Technician

A computer support technician helps to maintain the usability of a business or organization’s information technology (IT) hardware assets. In many situations, this means working with desktop and laptop computers to make sure they operate as needed by a company’s employees. They work with the employees to help resolve any hardware operation problems to keep the employee working at optimal levels. In high-end IT work, support technicians also ensure that mainframes, dedicated server computers, and related technology remain online and operating as intended.

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Computer Support Technician Tasks

  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.
  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.

Common Career Paths for Computer Support Technician


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Many Computer Support Technicians move into a Systems Administrator role, and folks who currently hold that position report a much higher median income of $56K per year. When Computer Support Technicians are ready for the next step in their careers, they often become Network System Administrators or Network Administrators. Those roles pay an additional $13K and $15K, respectively.

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Popular Skills for Computer Support Technician


Survey results imply that Computer Support Technicians deploy a substantial tool kit of skills at work. Most notably, skills in Windows NT / 2000 / XP Networking, Help Desk / Desktop Support, Microsoft Office, and Customer Service are correlated to pay that is above average. Skills that seem to negatively impact pay include Help Desk / Desktop Support, Software Knowledge, and Software Installation & Upgrade. Most people experienced in Computer Hardware Technician also know Troubleshooting and PC Support.

Pay by Experience Level for Computer Support Technician

Pay by Experience for a Computer Support Technician has a positive trend. An entry-level Computer Support Technician with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 205 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Computer Support Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 106 salaries. An experienced Computer Support Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $45,000 based on 83 salaries. A Computer Support Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $55,000 based on 16 salaries.

Computer Support Technician Reviews

Q: What is it like working as a Computer Support Technician?

Computer Support Technician in Portland:
"You wear many hats."
Pros: If you always like to learn new things and wear many hats then this Jon is right for you!
Cons: There really is not very much to be considered bad.

Related Job Salaries

Key Stats for Computer Support Technician

Gender

Female
12 %
Male
88 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 53 votes.
Less than 1 year
5%
1-4 years
44%
5-9 years
24%
10-19 years
22%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Computer Support Technician Salaries

▲41%

▲15%

▲2%

National Average
$39,000

▼7%

Skills That Affect Computer Support Technician Salaries



Customer Service
▼0%

Microsoft Office
▼0%

National Average
$39,000


▼1%






Help Desk / Desktop Support
▼12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 53 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
5%
1-4 years
44%
5-9 years
24%
10-19 years
22%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 71%
vision benefits
Vision: 63%
no benefits
None: 19%