Computer Support Technician Salary

Earnings for Computer Support Technicians in the United States come in at around $16.94 per hour on average. Pay generally varies between $11.86 per hour and $24.38. Residence is the biggest factor affecting pay for this group, followed by career duration. Job satisfaction is high and work is enjoyable for most Computer Support Technicians. While some workers in this profession — slightly more than a fifth — do not have any health coverage, a strong majority do receive medical benefits and a majority have dental insurance. The vast majority (86 percent) of Computer Support Technicians who answered the questionnaire are male. This report is based on responses to the PayScale salary survey.

$29,053 - $57,468
(Median)
$29K
$40K
$57K
MEDIAN: $40,212
10%
50%
90%

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$11.86 - $24.38
(Median)
$12
$17
$24
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$29,053 - $57,468  
   
Bonus
$0.00 - $2,003  
Profit Sharing
$25.34 - $7,891  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,721 - $53,993  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 390
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.86 - $24.38  
   
Hourly Tips
$0.00  
Overtime
$16.46 - $37.44  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $2,003  
   
Profit Sharing
$25.34 - $7,891  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,721 - $53,993  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 497
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Job Description for Computer Support Technician

A computer support technician helps to maintain the usability of a business or organization’s information technology (IT) hardware assets. In many situations, this means working with desktop and laptop computers to make sure they operate as needed by a company’s employees. They work with the employees to help resolve any hardware operation problems to keep the employee working at optimal levels. In high-end IT work, support technicians also ensure that mainframes, dedicated server computers, and related technology remain online and operating as intended.

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Computer Support Technician Tasks

  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.

Common Career Paths for Computer Support Technician


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Computer Support Technicians often transition into Systems Administrator positions, for which compensation tends to be much higher. On average, Systems Administrators earn $55K per year. It is quite typical for Computer Support Technicians to transition into roles as Computer Technical Support Specialists or Network System Administrators, where reported median earnings are $2K and $13K higher per year.

Support Technician, Information Technology (IT) Job Listings

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Popular Skills for Computer Support Technician


Computer Support Technicians seem to require a rather large skill set. Most notably, skills in Windows NT / 2000 / XP Networking, Help Desk / Desktop Support, Computer Hardware Technician, and Software Installation & Upgrade are correlated to pay that is above average, with boosts between 3 percent and 12 percent. At the other end of the pay range are skills like Help Desk / Desktop Support and Computer Service. Most people skilled in Computer Hardware Technician are similarly competent in Troubleshooting.

Pay by Experience Level for Computer Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Computer Support Technicians — those with more experience do not necessarily bring in higher earnings. Although individuals who have less than five years' experience earn $35K on average, people with five to 10 years benefit from a notably larger average of $41K. Computer Support Technicians claiming one to two decades of experience make an estimated median of $43K. As Computer Support Technicians reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $46K.

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Experience Affects Computer Support Technician Salaries




National Average
$38,000


Skills That Affect Computer Support Technician Salaries



Computer Hardware Technician
up arrow 3%

Software Installation & Upgrade
up arrow 3%

Microsoft Office
up arrow 3%

Software Knowledge
up arrow 2%

PC Support
up arrow 1%

System Repair
up arrow 1%

National Average
$38,000

Customer Service
up arrow 1%

Troubleshooting
up arrow 3%

Computer Service
up arrow 4%

Help Desk / Desktop Support
up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 184 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
3%
1-4 years
40%
5-9 years
26%
10-19 years
25%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 65%
medical benefits
Vision: 53%
dental benefits
None: 22%
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