Computer Support Technician Salary

Computer Support Technicians in the United States pull down an average of $16.94 per hour. The bottom of the pay range sits near $11.86 per hour, and the top verges on $24.38. Location and tenure each impact pay for this group, with the former having the largest influence. Among survey respondents, men are more common than women; 86 percent of Computer Support Technicians are male. Most Computer Support Technicians report high levels of job satisfaction. Not all workers are lucky enough to have benefits; in fact, between a fifth and a fourth are without coverage. Medical insurance is claimed by a fair number and dental insurance is reported by the larger part. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$29,053 - $57,468
(Median)
$29K
$40K
$57K
MEDIAN: $40,212
10%
50%
90%

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$11.86 - $24.38
(Median)
$12
$17
$24
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$29,053 - $57,468  
   
Bonus
$0.00 - $2,003  
Profit Sharing
$25.34 - $7,891  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,721 - $53,993  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 390
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.86 - $24.38  
   
Hourly Tips
$0.00  
Overtime
$16.46 - $37.44  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $2,003  
   
Profit Sharing
$25.34 - $7,891  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,721 - $53,993  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 497
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Job Description for Computer Support Technician

A computer support technician helps to maintain the usability of a business or organization’s information technology (IT) hardware assets. In many situations, this means working with desktop and laptop computers to make sure they operate as needed by a company’s employees. They work with the employees to help resolve any hardware operation problems to keep the employee working at optimal levels. In high-end IT work, support technicians also ensure that mainframes, dedicated server computers, and related technology remain online and operating as intended.

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Computer Support Technician Tasks

  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.

Common Career Paths for Computer Support Technician


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Computer Support Technicians might see a strong upturn in salary after transitioning into upper-level roles such as Systems Administrator, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $55K per year. It is quite typical for Computer Support Technicians to transition into roles as Computer Technical Support Specialists or Network System Administrators, where reported median earnings are $2K and $13K higher per year.

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Popular Skills for Computer Support Technician


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Windows NT / 2000 / XP Networking, Help Desk / Desktop Support, Computer Hardware Technician, and Software Installation & Upgrade are correlated to pay that is above average, with boosts between 3 percent and 12 percent. Skills that are correlated to lower pay, on the other hand, include Help Desk / Desktop Support and Computer Service. Most people who know Computer Hardware Technician also know Troubleshooting.

Pay by Experience Level for Computer Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Computer Support Technicians with a lot of experience do not necessarily enjoy more money. The average beginner in this position makes around $35K, but folks who have been around for five to 10 years see a markedly higher median salary of $41K. After working for 10 to 20 years, Computer Support Technicians make a median salary of $43K. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $46K.

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Experience Affects Computer Support Technician Salaries




National Average
$38,000


Skills That Affect Computer Support Technician Salaries



Computer Hardware Technician
up arrow 3%

Software Installation & Upgrade
up arrow 3%

Microsoft Office
up arrow 3%

Software Knowledge
up arrow 2%

PC Support
up arrow 1%

System Repair
up arrow 1%

National Average
$38,000

Customer Service
up arrow 1%

Troubleshooting
up arrow 3%

Computer Service
up arrow 4%

Help Desk / Desktop Support
up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 184 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
3%
1-4 years
40%
5-9 years
26%
10-19 years
25%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 65%
medical benefits
Vision: 53%
dental benefits
None: 22%
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