Computer Support Technician Salary (United States)

Computer Support Technicians in the United States ordinarily take home approximately $16.56 per hour. Pay ranges from $11.31 per hour on the low end to $24.60 on the higher side. Overall cash income ranges from $27,987 near the bottom to $54,374) near the top; it includes potential earnings of $2,040 from bonuses and $6,557 from profit sharing in exceptional cases. Geography is the biggest factor affecting pay for this group, followed by career duration. Some workers in this field—23 percent—are not awarded benefits. Medical coverage is reported by most and dental plans are enjoyed by a majority. Men account for the majority of Computer Support Technicians—85 percent to be exact. Job satisfaction for Computer Support Technicians is high. Respondents to the PayScale salary survey provided the data for this report.
Computer Support Technician Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$27,987 - $54,374
(Median)
28K
40K
48K
54K
MEDIAN: $39,733
10%
50%
75%
90%
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Computer Support Technician Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.31 - $24.60
(Median)
11
14
17
20
25
MEDIAN: $16.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$27,987 - $54,374  
   
Bonus
$0.00 - $2,040  
Profit Sharing
$153.19 - $6,557  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,204 - $53,756  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 452
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.31 - $24.60  
   
Overtime
$15.67 - $38.26  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $2,040  
   
Profit Sharing
$153.19 - $6,557  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,204 - $53,756  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 590
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Job Description for Computer Support Technician

A computer support technician helps to maintain the usability of a business or organization’s information technology (IT) hardware assets. In many situations, this means working with desktop and laptop computers to make sure they operate as needed by a company’s employees. They work with the employees to help resolve any hardware operation problems to keep the employee working at optimal levels. In high-end IT work, support technicians also ensure that mainframes, dedicated server computers, and related technology remain online and operating as intended.
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Computer Support Technician Tasks
  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.

Common Career Paths for Computer Support Technician

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As Computer Support Technicians make advancements in their career path, salaries often climb aggressively. Typically, those in less important roles will make $16,478 less annually than those in higher-end positions, such as Systems Administrator. When Computer Support Technicians are ready for the next step in their career, they often become Computer Technical Support Specialists or Network System Administrators, where they can expect an additional $2,959 or $13,435 per year.

Computer Support Technician Job Listings

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Popular Skills for Computer Support Technician

Computer Support Technicians report using a deep pool of skills on the job. Windows NT / 2000 / XP Networking and Help Desk / Desktop Support (Tier 2) are considered valuable skills and can increase employee pay by 8 percent and 7 percent respectively. Skills that are correlated to lower pay, on the other hand, include Computer Service, Customer Service, and Troubleshooting. Most people who know Computer Hardware Technician also know Troubleshooting and PC Support.

Pay by Experience Level for Computer Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Though Computer Support Technicians can expect regular salary growth as they advance in their careers, experience does not seem to be a strong driver of pay increase. Beginning workers can expect to earn $34K starting out, which grows to $40K after five to 10 years. Pay amounts to $42K after 10 to 20 years. Once they've gotten two decades of experience under their belts, Computer Support Technicians encounter slower salary growth; at this point, they earn $44K annually. Experienced employees who have 10-20 years of experience make up 25 percent of the workforce; inexperienced individuals who have been working for less than one year comprise less than five, and senior people with more than 20 years under their belt fill out the remaining less than five. A majority of respondents report having between one and nine years of experience in this field.

Pay Difference By Location

San Francisco
up arrow 30%
Los Angeles
up arrow 16%
Houston
up arrow 7%
New York
up arrow 5%
Philadelphia
up arrow 5%
National Average
$38,000
San Antonio
up arrow 1%
Austin
up arrow 25%
Larger circles over a city indicate a job is popular in that location.
For Computer Support Technicians, busy San Francisco offers a higher-than-average pay rate, 30 percent above the national average. Other big spenders include Los Angeles, Houston, Philadelphia, and New York, top-paying cities where Computer Support Technicians see paychecks higher than average (+16 percent, +7 percent, +5 percent, and +5 percent). Computer Support Technicians in Austin earn salaries far below the national average by 25 percent, proving that geography overwhelmingly affects the pay scale for those in this field.

Related Job Salaries

Experience Affects Computer Support Technician Salaries

National Average
$38,000

Skills That Affect Computer Support Technician Salaries

Computer Hardware Technician
up arrow 2%
System Repair
up arrow 2%
Software Installation & Upgrade
up arrow 1%
Microsoft Office
up arrow 1%
National Average
$38,000
PC Support
up arrow 1%
Software Knowledge
up arrow 2%
Troubleshooting
up arrow 3%
Customer Service
up arrow 4%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 215 votes.

Gender

Female
15%
female alumni
 
Male
85%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
39%
5-9 years
28%
10-19 years
25%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 64%
vision benefits Vision: 51% employee benefits None: 23%
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