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Customer Relationship Management (CRM) Manager Salary

Median pay for Customer Relationship Management Managers in the United States is around $67K per year. Overall cash earnings for Customer Relationship Management Managers stretch from $35K on the lower end to $115K near the top, and the heftiest packages can encompass around $16K from bonuses and $10K from profit sharing. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Most Customer Relationship Management Managers like their work and job satisfaction is high. Women Customer Relationship Management Managers who took the survey just slightly outnumber men. A large number report receiving medical coverage from their employers and most collect dental insurance. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$36,866 - $106,654
(Median)
$37K
$67K
$110K
MEDIAN: $66,562
10%
50%
90%

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$10.52 - $37.51
(Median)
$11
$16
$38
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$36,866 - $106,654  
   
Bonus
$0.00 - $15,552  
Profit Sharing
$201.34 - $10,342  
Commission
$-0.50 - $36,026  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,690 - $115,198  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 513
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.52 - $37.51  
   
Overtime
$12.23 - $34.47  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $15,552  
   
Commission
$-0.50 - $36,026  
Profit Sharing
$201.34 - $10,342  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,690 - $115,198  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 68

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Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.

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Customer Relationship Management (CRM) Manager Tasks

  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.
  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.

Customer Relationship Management (CRM) Manager Job Listings

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Popular Skills for Customer Relationship Management (CRM) Manager


Survey results show that Customer Relationship Management Managers use a fair number of skills. Most notably, facility with Salesforce, Email Marketing, and Project Management are correlated to pay that is significantly above average, leading to increases of 38 percent, 24 percent, and 13 percent, respectively. Skills that seem to negatively impact pay include Customer Service and Operations Management. The majority of those who know Customer Relationship Management also know Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience make $53K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $77K. Customer Relationship Management Managers see a median salary of $85K after reaching one to two decades on the job. Respondents who boast more than 20 years of experience can't seem to boast paychecks reflecting that extensive experience, though; veteran Customer Relationship Management Managers report making only $76K on average.

Pay Difference by Location


For Customer Relationship Management Managers, Pittsburgh provides a pay rate that is 32 percent greater than the national average. Customer Relationship Management Managers will also find cushy salaries in New York (+27 percent), Atlanta (+22 percent), Chicago (+20 percent), and San Francisco (+18 percent). The lowest-paying market is Denver, which sits 14 percent below the national average.

Related Job Salaries

United States (change)

Experience Affects Customer Relationship Management (CRM) Manager Salaries




National Average
$67,000


Skills That Affect Customer Relationship Management (CRM) Manager Salaries

Salesforce
up arrow 38%

Email Marketing
up arrow 24%



National Average
$67,000



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 104 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
3%
1-4 years
31%
5-9 years
29%
10-19 years
28%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 82%
vision benefits Vision: 70% employee benefits None: 9%