Customer Relationship Management (CRM) Manager Salary (United States)

Customer Relationship Management (CRM) Managers in the United States typically take home $66,351 per year. Compensation ranges from $35,425 on the low end to $116,321 per year on the high end. Cash earnings of Customer Relationship Management (CRM) Managers—including $15,936 bonuses, $10,241 profit sharing proceeds, and $35K commissions near the top of the pay scale—stretch from approximately $36,800 to approximately $105,236 depending on individual performance. Experience level and geography each impact pay for this group, with the former having the largest influence. Most workers in this profession enjoy health benefits; medical and dental coverage is claimed by most, and most earn vision coverage. Women make up a slight majority of Customer Relationship Management (CRM) Managers (56 percent). Most Customer Relationship Management (CRM) Managers report high levels of job satisfaction. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
Customer Relationship Management (CRM) Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$36,800 - $105,236
(Median)
37K
47K
66K
86K
110K
MEDIAN: $66,182
10%
25%
50%
75%
90%
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Customer Relationship Management (CRM) Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.26 - $35.23
(Median)
10
16
21
35
MEDIAN: $15.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$36,800 - $105,236  
   
Bonus
$0.00 - $15,936  
Profit Sharing
$200.00 - $10,241  
Commission
$40.00 - $35,493  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,425 - $116,321  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 494
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.26 - $35.23  
   
Overtime
$12.23 - $34.49  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $15,936  
   
Commission
$40.00 - $35,493  
Profit Sharing
$200.00 - $10,241  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,425 - $116,321  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 60
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Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.
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Customer Relationship Management (CRM) Manager Tasks
  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.
  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.

Customer Relationship Management (CRM) Manager Job Listings

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Popular Skills for Customer Relationship Management (CRM) Manager

Customer Relationship Management (CRM) Managers note just a narrow range of job skills. Most notably, facility with Email Marketing, Project Management, and Customer Relationship Management (CRM) are correlated to pay that is significantly above average, leading to increases of 22 percent, 15 percent, and 4 percent, respectively. Skills that seem to negatively impact pay include Customer Service. Most people experienced in Customer Relationship Management (CRM) also know Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.
After five to 10 years, starting salaries jump from $53K to $77K. Pay amounts to $85K after 10 to 20 years. After working for two decades in the field, Customer Relationship Management (CRM) Managers experience a drop in salary, averaging $77K. Experienced employees who have 10-20 years of experience make up about a third of the workforce; inexperienced individuals who have been working for less than one year comprise less than five, and senior people with more than 20 years under their belt fill out the remaining less than 10. Age distribution in this workforce is concentrated between one and nine years of experience; a majority of respondents fall in this range.

Pay Difference By Location

up arrow 25%
Chicago
up arrow 15%
Los Angeles
up arrow 14%
Houston
up arrow 12%
San Francisco
up arrow 10%
Pittsburgh
up arrow 4%
Washington
0%
National Average
$66,000
Denver
up arrow 14%
Larger circles over a city indicate a job is popular in that location.
Folks in search of above-average pay will head to one of the three largest American cities: New York, Chicago, and Los Angeles boast higher pay rates than the national average for this field. Denver ranks last in the field for pay, reporting salaries 14 percent below the national average.

Related Job Salaries

Experience Affects Customer Relationship Management (CRM) Manager Salaries

Late-Career
up arrow 16%
National Average
$66,000

Skills That Affect Customer Relationship Management (CRM) Manager Salaries

Email Marketing
up arrow 22%
Customer Relationship Management (CRM)
up arrow 4%
National Average
$66,000
Operations Management
up arrow 2%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 121 votes.

Gender

Female
56%
female alumni
 
Male
44%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
29%
5-9 years
31%
10-19 years
30%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 83%
vision benefits Vision: 71% employee benefits None: 8%
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