Customer Relationship Management (CRM) Manager Salary

Customer Relationship Management Managers in the United States pull down an average of $66K per year. Total cash compensation for Customer Relationship Management Managers runs from $35K to $116K depending on bonuses that can occasionally exceed $18K and profit sharing that can reach almost $14K. Geographic location and career duration each impact pay for this group, with the former having the largest influence. The majority of Customer Relationship Management Managers (67 percent) who took the survey are women. Most workers in this position report high levels of job satisfaction. Almost all report receiving medical coverage from their employers and a large number collect dental insurance. This report is based on responses to the PayScale salary survey.

$36,898 - $108,813
$37K
$66K
$110K
MEDIAN: $66,499
10%
50%
90%

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$10.02 - $34.25
$10
$18
$34
MEDIAN: $17.72
10%
50%
90%

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$0$116K
Salary $36,898 - $108,813
Bonus $721 - $18,077
Profit Sharing $-0.50 - $13,931
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,502 - $116,076
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 270
Hourly Data $0$35
Hourly Rate $10.02 - $34.25
Overtime $35.00
Annual Data $0$116K
Bonus $721 - $18,077
Profit Sharing $-0.50 - $13,931
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,502 - $116,076
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 30

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United States (change)

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Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.

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Customer Relationship Management (CRM) Manager Tasks

  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.
  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.

Customer Relationship Management (CRM) Manager Job Listings

Popular Skills for Customer Relationship Management (CRM) Manager


Customer Relationship Management Managers seem to require a number of specific skills. Most notably, facility with Email Marketing, Business Analysis, and Project Management are correlated to pay that is significantly above average, leading to increases of 32 percent, 27 percent, and 16 percent, respectively. At the other end of the pay range are skills like Customer Service and Operations Management. Most people experienced in Customer Relationship Management also know Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Manager

Pay by Experience for a Customer Relationship Management (CRM) Manager has a positive trend. An entry-level Customer Relationship Management (CRM) Manager with less than 5 years of experience can expect to earn an average total compensation of $55,000 based on 164 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relationship Management (CRM) Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $79,000 based on 136 salaries. An experienced Customer Relationship Management (CRM) Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $74,000 based on 95 salaries. A Customer Relationship Management (CRM) Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $71,000 based on 29 salaries.

Pay Difference by Location

National Average: $65,963

Larger city markers indicate a job is popular in that location.

Charlotte offers some of the highest pay in the country for Customer Relationship Management Managers, 44 percent above the national average. Customer Relationship Management Managers will also find cushy salaries in New York (+39 percent), San Francisco (+33 percent), Chicago (+26 percent), and Seattle (+14 percent). Place of residence plays a huge part in a Customer Relationship Management Manager's salary, with Houston Customer Relationship Management Managers earning salaries that are 41 percent less than the national average. Below-median salaries also turn up in Atlanta and Pittsburgh (36 percent lower and 32 percent lower, respectively).

Customer Relationship Management (CRM) Manager Reviews

Q: What is it like working as a Customer Relationship Management (CRM) Manager?

Customer Relationship Management (CRM) Manager in Atlanta:
"Salary."
Pros: Variety, Research, Support.
Cons: No training.

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Manager

Gender

Female
67 %
Male
33 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 42 votes.
Less than 1 year
2%
1-4 years
34%
5-9 years
30%
10-19 years
25%
20 years or more
9%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Manager Salaries

▲19%

▲13%

▲8%

National Average
$66,000

▼17%

Skills That Affect Customer Relationship Management (CRM) Manager Salaries


Business Analysis
▲27%


Data Analysis
▲16%

▲14%


Sales Management
▲2%

National Average
$66,000



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 42 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
2%
1-4 years
34%
5-9 years
30%
10-19 years
25%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 82%
vision benefits
Vision: 73%
no benefits
None: 8%
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