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Customer Relationship Management (CRM) Manager Salary

Earnings for Customer Relationship Management Managers in the United States come in at around $67K annually on average. In the world of Customer Relationship Management Managers, overall income ranges from $35K near the bottom to $116K at the top; this can include more than $16K from bonuses and more than $10K from profit sharing in exceptional cases. Career length is the biggest factor affecting pay for this group, followed by geography. Women Customer Relationship Management Managers who took the survey just slightly outnumber men. Most report receiving medical coverage from their employers and a large number collect dental insurance. Job satisfaction is reported as high by the vast majority of workers. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
$36,993 - $107,039
(Median)
37K
48K
67K
87K
110K
MEDIAN: $66,695
10%
25%
50%
75%
90%

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$10.38 - $35.84
(Median)
10
15
21
36
MEDIAN: $15.00
10%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$36,993 - $107,039  
   
Bonus
$0.00 - $15,566  
Profit Sharing
$199.56 - $10,271  
Commission
$40.00 - $35,493  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,144 - $116,245  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 509
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.38 - $35.84  
   
Overtime
$12.23 - $34.49  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $15,566  
   
Commission
$40.00 - $35,493  
Profit Sharing
$199.56 - $10,271  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,144 - $116,245  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 63
United States (change)

Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.

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Customer Relationship Management (CRM) Manager Tasks

  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.
  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.

Customer Relationship Management (CRM) Manager Job Listings

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Popular Skills for Customer Relationship Management (CRM) Manager


Survey results suggest that Customer Relationship Management Managers put a wide range of professional skills to use. Most notably, facility with Email Marketing, Project Management, and Customer Relationship Management (CRM) are correlated to pay that is significantly above average, leading to increases of 23 percent, 13 percent, and 5 percent, respectively. Skills that pay less than market rate include Customer Service and Operations Management. The majority of those who know Customer Relationship Management also know Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Workers in their first five years can expect to earn $53K, but people who have been around for five to 10 years earn a noticeably bigger sum of $76K. Customer Relationship Management Managers who work for 10 to 20 years in their occupation tend to earn about $86K. Folks with more than two decades of experience actually report lower incomes overall; their average comes out to a mere $76K.

Pay Difference by Location


For Customer Relationship Management Managers, busy Pittsburgh offers a higher-than-average pay rate, 32 percent above the national average. Customer Relationship Management Managers can also look forward to large paychecks in cities like New York (+28 percent), Atlanta (+24 percent), San Francisco (+16 percent), and Chicago (+16 percent). The smallest paychecks in the market, 15 percent south of the national average, can be found in Denver.

Related Job Salaries

Experience Affects Customer Relationship Management (CRM) Manager Salaries



Late-Career
up arrow 14%

National Average
$67,000


Skills That Affect Customer Relationship Management (CRM) Manager Salaries

Email Marketing
up arrow 23%



National Average
$67,000

Operations Management
up arrow 4%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 110 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

Less than 1 year
3%
1-4 years
30%
5-9 years
31%
10-19 years
29%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 83%
vision benefits Vision: 71% employee benefits None: 8%