Customer Relationship Management Managers in the United States can expect to earn an average of $65K annually. Cash earnings for Customer Relationship Management Managers — including $20K in bonuses and $65K in profit sharing proceeds near the top of the pay scale — generally stretch from $35K to $112K depending on individual performance. Geography is the biggest factor affecting pay for this group, followed by career duration. Job satisfaction is high and work is enjoyable for most Customer Relationship Management Managers. Medical benefits are awarded to most, and a strong majority earn dental coverage. The majority of Customer Relationship Management Managers (64 percent) who took the survey are women. Participants in PayScale's salary questionnaire provided the particulars of this report.

$36,401 - $103,829
$36K
$65K
$100K
MEDIAN: $64,890
10%
50%
90%

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$9.74 - $37.48
$9
$15
$37
MEDIAN: $15.44
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$36,401 - $103,829  
   
Bonus
$685 - $19,678  
Profit Sharing
$250.00 - $65,000  
Commission
$6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,527 - $112,444  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 319
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$9.74 - $37.48  
   
Overtime
$30.52  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$685 - $19,678  
   
Commission
$6,500  
Profit Sharing
$250.00 - $65,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,527 - $112,444  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 38

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United States (change)

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Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.

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Customer Relationship Management (CRM) Manager Tasks

  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.
  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.

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Popular Skills for Customer Relationship Management (CRM) Manager


Customer Relationship Management Managers generally report applying a varied skill set to their work. Most notably, facility with Email Marketing, Business Analysis, and Data Analysis are correlated to pay that is significantly above average, leading to increases of 37 percent, 29 percent, and 19 percent, respectively. Skills that pay less than market rate include Customer Service and Operations Management. The majority of those who know Customer Relationship Management also know Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average beginner in this position makes around $54K, but folks who have been around for five to 10 years see a markedly higher median salary of $78K. The average pay reported by folks with 10 to 20 years of experience is around $73K. Average wages for folks with more than 20 years of experience come out to around $71K.

Pay Difference by Location

National Average: $65,034

Larger city markers indicate a job is popular in that location.

Charlotte offers some of the highest pay in the country for Customer Relationship Management Managers, 46 percent above the national average. Customer Relationship Management Managers can also look forward to large paychecks in cities like New York (+37 percent), San Francisco (+35 percent), Chicago (+28 percent), and Boston (+21 percent). Customer Relationship Management Managers in Houston report much lower salaries than the rest of the country — 40 percent below the national average — proving that residence is a major factor in overall pay. Employers also pay below the national average in Pittsburgh (31 percent lower) and Atlanta (29 percent lower).

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Manager

Gender

Female
64 %
Male
36 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 37 votes.
033
Less than 1 year
2%
1-4 years
34%
5-9 years
31%
10-19 years
24%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Manager Salaries




National Average
$65,000


Skills That Affect Customer Relationship Management (CRM) Manager Salaries


Business Analysis
up arrow 29%

Data Analysis
up arrow 19%




Sales Management
up arrow 3%

National Average
$65,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 37 votes.

Gender

Female
64 %
Male
36 %

Years of Experience

Less than 1 year
2%
1-4 years
34%
5-9 years
31%
10-19 years
24%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 77%
vision benefits
Vision: 67%
dental benefits
None: 11%
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