Customer Relationship Management (CRM) Manager Salary

The average Customer Relationship Management Manager in the United States earns approximately $67K annually. Final cash compensation to Customer Relationship Management Managers varies from around $35K to approximately $116K; choice pay grades include potential for bonuses and profit sharing as high as $19K and $20K, respectively. Residence is the biggest factor affecting pay for this group, followed by experience level. Female Customer Relationship Management Managers are more common than men among those who completed the survey; more than half (61 percent) are women. Most report receiving medical coverage from their employers and a large number collect dental insurance. Work is enjoyable for Customer Relationship Management Managers, who typically claim high levels of job satisfaction. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$37,916 - $108,270
(Median)
$38K
$67K
$110K
MEDIAN: $67,069
10%
50%
90%

Add this chart to your site: 640px    300px

$9.60 - $37.51
(Median)
$9
$15
$38
MEDIAN: $14.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$37,916 - $108,270  
   
Bonus
$0.00 - $18,544  
Profit Sharing
$202.73 - $19,727  
Commission
$9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,045 - $115,825  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 590
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$9.60 - $37.51  
   
Hourly Tips
$0.35  
Overtime
$8.05 - $39.73  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $18,544  
   
Commission
$9,000  
Profit Sharing
$202.73 - $19,727  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,045 - $115,825  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 68
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.

Read More...

Customer Relationship Management (CRM) Manager Tasks

  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.
  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.

Customer Relationship Management (CRM) Manager Job Listings

Search for more jobs:

Popular Skills for Customer Relationship Management (CRM) Manager


Survey results suggest that Customer Relationship Management Managers use a fairly large toolkit of professional skills. Most notably, facility with Business Analysis, Email Marketing, and Salesforce are correlated to pay that is significantly above average, leading to increases of 25 percent, 23 percent, and 13 percent, respectively. Those listing Customer Service as a skill should be prepared for drastically lower pay. Sales Management and Operations Management also typically command lower compensation. It is often found that people who know Customer Relationship Management are also skilled in Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Those in the early stages of their career can expect to make around $53K; however, individuals with five to 10 years of experience bring in $78K on average — a distinctly larger sum. People with 10 to 20 years of experience make an average of about $85K in this role. Respondents who boast more than two decades on the job don't boast commensurate pay, unfortunately; these veterans see average earnings of only $75K.

Pay Difference by Location

National Average: $68,068

Larger city markers indicate a job is popular in that location.

For those looking to make money, Customer Relationship Management Managers in Charlotte enjoy an exceptional pay rate, 43 percent above the national average. Customer Relationship Management Managers can also look forward to large paychecks in cities like San Francisco (+24 percent), Seattle (+23 percent), New York (+22 percent), and Atlanta (+20 percent). Falling short of the national average by 20 percent, the area with the worst salaries is Austin. Employers also pay below the national average in Pittsburgh (18 percent lower) and Denver (16 percent lower).

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Customer Relationship Management (CRM) Manager Salaries




National Average
$68,000


Skills That Affect Customer Relationship Management (CRM) Manager Salaries

Business Analysis
up arrow 25%

Email Marketing
up arrow 23%

Salesforce
up arrow 13%


Customer Relationship Management (CRM)
up arrow 4%

National Average
$68,000


Sales Management
up arrow 16%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 90 votes.

Gender

Female
61 %
Male
39 %

Years of Experience

Less than 1 year
3%
1-4 years
30%
5-9 years
31%
10-19 years
27%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 80%
medical benefits
Vision: 69%
dental benefits
None: 10%
ADVERTISEMENT