Customer Relationship Management (CRM) Manager Salary

Customer Relationship Management Managers in the United States can expect to earn an average of $66K annually. Total cash compensation to Customer Relationship Management Managers bottoms out near $34K and approaches $113K on the high end; the biggest paychecks include approximately $20K from bonuses and almost $65K from profit sharing. Location is the biggest factor affecting pay for this group, followed by experience level. Customer Relationship Management Managers survey participants are largely women, dominating at 64 percent. Medical benefits are awarded to most, and a strong majority earn dental coverage. For the most part, Customer Relationship Management Managers enjoy their work and report high levels of job satisfaction. This report is based on responses to the PayScale salary survey.

$35,916 - $103,984
$36K
$66K
$100K
MEDIAN: $65,674
10%
50%
90%

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$9.82 - $35.12
$9
$15
$35
MEDIAN: $15.31
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$35,916 - $103,984  
   
Bonus
$325.00 - $19,653  
Profit Sharing
$250.00 - $65,000  
Commission
$6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,813 - $112,818  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 300
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$9.82 - $35.12  
   
Overtime
$32.50  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$325.00 - $19,653  
   
Commission
$6,500  
Profit Sharing
$250.00 - $65,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,813 - $112,818  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 33
© PayScale, Inc. @ www.payscale.com

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United States (change)

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Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.

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Customer Relationship Management (CRM) Manager Tasks

  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.
  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.

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Popular Skills for Customer Relationship Management (CRM) Manager


Customer Relationship Management Managers report using a wide range of professional skills. Most notably, facility with Email Marketing, Business Analysis, and Project Management are correlated to pay that is significantly above average, leading to increases of 32 percent, 27 percent, and 17 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Customer Service and Operations Management. The majority of those who know Customer Relationship Management also know Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Those in the early stages of their career can expect to make around $55K; however, individuals with five to 10 years of experience bring in $79K on average — a distinctly larger sum. Customer Relationship Management Managers see a median salary of $74K after reaching one to two decades on the job. Customer Relationship Management Managers who have acquired more than 20 years of relevant experience earn significantly more than folks with fewer years on their resumes; the average income in this veteran group is $71K.

Pay Difference by Location

National Average: $65,894

Larger city markers indicate a job is popular in that location.

For Customer Relationship Management Managers, busy Charlotte offers a higher-than-average pay rate, 44 percent above the national average. Customer Relationship Management Managers can also look forward to large paychecks in cities like New York (+39 percent), San Francisco (+33 percent), Chicago (+27 percent), and Seattle (+14 percent). Location significantly influences compensation, with Houston Customer Relationship Management Managers earning much less — 41 percent less — than the national average. Employers also pay below the national average in Atlanta (36 percent lower) and Pittsburgh (32 percent lower).

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Manager

Gender

Female
64 %
Male
36 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 33 votes.
Less than 1 year
2%
1-4 years
33%
5-9 years
33%
10-19 years
24%
20 years or more
9%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Manager Salaries

▲20%

▲13%

▲8%

National Average
$66,000

▼17%

Skills That Affect Customer Relationship Management (CRM) Manager Salaries


Business Analysis
▲27%


Data Analysis
▲16%

▲14%


Sales Management
▲2%

National Average
$66,000



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 33 votes.

Gender

Female
64 %
Male
36 %

Years of Experience

Less than 1 year
2%
1-4 years
33%
5-9 years
33%
10-19 years
24%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 78%
vision benefits
Vision: 68%
dental benefits
None: 11%
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