Customer Relationship Management (CRM) Manager Salary

Customer Relationship Management Managers in the United States can expect wages of $66K annually on average. Total incomes of Customer Relationship Management Managers incorporate potential for, in a few cases, more than $16K from bonuses and close to $20K from profit sharing; these performance components cause packages to range between $34K and $114K. Career duration is the biggest factor affecting pay for this group, followed by geography. Most report receiving medical coverage from their employers and a large number collect dental insurance. The majority of Customer Relationship Management Managers claim high levels of job satisfaction. The numbers in this rundown were provided by PayScale's salary survey participants.

$36,759 - $106,393
(Median)
$37K
$66K
$110K
MEDIAN: $66,188
10%
50%
90%

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$10.46 - $37.75
(Median)
$10
$15
$38
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$36,759 - $106,393  
   
Bonus
$0.00 - $15,843  
Profit Sharing
$205.11 - $19,765  
Commission
$-0.50 - $35,886  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,021 - $114,406  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 553
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.46 - $37.75  
   
Overtime
$12.23 - $34.47  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $15,843  
   
Commission
$-0.50 - $35,886  
Profit Sharing
$205.11 - $19,765  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,021 - $114,406  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 76
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Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.

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Customer Relationship Management (CRM) Manager Tasks

  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.
  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.

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Popular Skills for Customer Relationship Management (CRM) Manager


Survey results suggest that Customer Relationship Management Managers use a fairly large toolkit of professional skills. Most notably, facility with Email Marketing, Salesforce, and Project Management are correlated to pay that is significantly above average, leading to increases of 25 percent, 15 percent, and 14 percent, respectively. Skills that pay less than market rate include Customer Service and Operations Management. Those educated in Customer Relationship Management tend to be well versed in Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Workers in their first five years can expect to earn $52K, but people who have been around for five to 10 years earn a noticeably bigger sum of $76K. Customer Relationship Management Managers with one to two decades of relevant experience report an average salary of approximately $84K. Survey participants with more than two decades under their belts actually report earning less than people with less experience; the former take home only $76K on average.

Pay Difference by Location


Home to some of the best pay for Customer Relationship Management Managers, New York offers exceptional salaries, 27 percent above the national average. Customer Relationship Management Managers can also look forward to large paychecks in cities like San Francisco (+22 percent), Washington (+21 percent), Atlanta (+18 percent), and Wichita (+18 percent). Pittsburgh ranks last in the field for pay, reporting salaries 15 percent below the national average. Denver and Los Angeles are a couple other places where companies are known to pay below the median — salaries are 14 percent lower and 5 percent lower, respectively.

Related Job Salaries

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Experience Affects Customer Relationship Management (CRM) Manager Salaries




National Average
$66,000


Skills That Affect Customer Relationship Management (CRM) Manager Salaries

Email Marketing
up arrow 25%

Salesforce
up arrow 15%



National Average
$66,000



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 96 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
3%
1-4 years
30%
5-9 years
31%
10-19 years
27%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 81%
vision benefits Vision: 69% employee benefits None: 10%
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