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Customer Relationship Management (CRM) Manager Salary

For Customer Relationship Management Managers, annual average wages total $66K per year. Final cash compensation to Customer Relationship Management Managers varies from around $34K to approximately $114K; choice pay grades include potential for bonuses and profit sharing as high as $16K and $10K, respectively. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to a large number, and most earn dental coverage. Women account for the majority of Customer Relationship Management Managers who responded to the questionnaire — 60 percent to be exact. For the most part, Customer Relationship Management Managers enjoy their work and report high levels of job satisfaction. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$36,528 - $105,889
(Median)
$37K
$66K
$110K
MEDIAN: $66,226
10%
50%
90%

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$10.30 - $37.16
(Median)
$10
$15
$37
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$36,528 - $105,889  
   
Bonus
$0.00 - $15,505  
Profit Sharing
$202.03 - $10,304  
Commission
$-0.50 - $35,886  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,415 - $114,403  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 533
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.30 - $37.16  
   
Overtime
$12.23 - $34.47  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $15,505  
   
Commission
$-0.50 - $35,886  
Profit Sharing
$202.03 - $10,304  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,415 - $114,403  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 71
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Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.

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Customer Relationship Management (CRM) Manager Tasks

  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.
  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.

Customer Relationship Management (CRM) Manager Job Listings

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Popular Skills for Customer Relationship Management (CRM) Manager


Customer Relationship Management Managers report using a wide range of professional skills. Most notably, facility with Email Marketing, Salesforce, and Project Management are correlated to pay that is significantly above average, leading to increases of 25 percent, 16 percent, and 12 percent, respectively. Skills that seem to negatively impact pay include Customer Service and Operations Management. Those educated in Customer Relationship Management tend to be well versed in Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries of relatively inexperienced workers fall in the neighborhood of $53K, but folks who have racked up five to 10 years see a notably higher median of $76K. Customer Relationship Management Managers with one to two decades of relevant experience report an average salary of approximately $85K. Respondents who boast more than two decades on the job don't boast commensurate pay, unfortunately; these veterans see average earnings of only $77K.

Pay Difference by Location


For those looking to make money, Customer Relationship Management Managers in Pittsburgh enjoy an exceptional pay rate, 33 percent above the national average. Customer Relationship Management Managers will also find cushy salaries in New York (+25 percent), San Francisco (+23 percent), Atlanta (+21 percent), and Chicago (+21 percent). With compensation 14 percent below the national average, Denver is not known for hefty paychecks and actually represents the lowest-paying market.

Related Job Salaries

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Experience Affects Customer Relationship Management (CRM) Manager Salaries




National Average
$66,000


Skills That Affect Customer Relationship Management (CRM) Manager Salaries

Email Marketing
up arrow 25%

Salesforce
up arrow 16%


Customer Relationship Management (CRM)
up arrow 4%

National Average
$66,000



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 99 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
3%
1-4 years
31%
5-9 years
30%
10-19 years
28%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 81%
vision benefits Vision: 69% employee benefits None: 9%
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