Customer Relationship Management (CRM) Manager Salary

Earnings for Customer Relationship Management Managers in the United States come in at around $66K per year on average. Including potential for bonuses, profit sharing and commission — peaking near $16K, $20K, and $36K, respectively — total cash payment to Customer Relationship Management Managers can bottom out near $34K or top out at around $115K. Experience level and the particular city each impact pay for this group, with the former having the largest influence. Women make up a slight majority of Customer Relationship Management Managers (59 percent) survey respondents. A large number enjoy medical while most get dental coverage. Vision coverage is also available to the larger part. Most Customer Relationship Management Managers report high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$36,702 - $106,874

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$10.22 - $37.62

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$36,702 - $106,874  
   
Bonus
$0.00 - $16,388  
Profit Sharing
$205.11 - $19,765  
Commission
$-0.50 - $35,886  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,587 - $115,088  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 559
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$10.22 - $37.62  
   
Overtime
$12.23 - $34.47  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $16,388  
   
Commission
$-0.50 - $35,886  
Profit Sharing
$205.11 - $19,765  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,587 - $115,088  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 77
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Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.

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Customer Relationship Management (CRM) Manager Tasks

  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.
  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.

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Popular Skills for Customer Relationship Management (CRM) Manager


Survey results suggest that Customer Relationship Management Managers put a wide range of professional skills to use. Most notably, facility with Email Marketing, Salesforce, and Project Management are correlated to pay that is significantly above average, leading to increases of 25 percent, 15 percent, and 12 percent, respectively. Customer Service and Operations Management as skills, however, tend to be associated with significantly smaller paychecks. For most people, competency in Customer Relationship Management indicates knowledge of Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average worker who claims fewer than five years of experience earns around $52K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $77K. On average, Customer Relationship Management Managers make $86K following one to two decades on the job. Respondents who boast more than two decades on the job don't boast commensurate pay, unfortunately; these veterans see average earnings of only $78K.

Pay Difference by Location


Home to some of the best pay for Customer Relationship Management Managers, New York offers exceptional salaries, 24 percent above the national average. Customer Relationship Management Managers will also find cushy salaries in San Francisco (+24 percent), Atlanta (+22 percent), Chicago (+20 percent), and Washington (+18 percent). Trailing the national average by 15 percent, Pittsburgh is the market with the smallest paychecks. A couple other locations with smaller-than-average paychecks include Denver (14 percent lower) and Houston (5 percent lower).

Related Job Salaries

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Experience Affects Customer Relationship Management (CRM) Manager Salaries




National Average
$67,000


Skills That Affect Customer Relationship Management (CRM) Manager Salaries

Email Marketing
up arrow 25%

Salesforce
up arrow 15%



National Average
$67,000



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 97 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
3%
1-4 years
31%
5-9 years
31%
10-19 years
27%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 80%
vision benefits Vision: 68% employee benefits None: 10%
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