Customer Relationship Management (CRM) Manager Salary

Earnings for Customer Relationship Management Managers in the United States come in at around $66K annually on average. Total incomes of Customer Relationship Management Managers incorporate potential for, in a few cases, more than $16K from bonuses and close to $10K from profit sharing; these performance components cause packages to range between $34K and $115K. Career length is the biggest factor affecting pay for this group, followed by geography. Most enjoy medical while a large number get dental coverage. Vision coverage is also available to the larger part. Job satisfaction for Customer Relationship Management Managers is high. This report is based on answers to PayScale's salary questionnaire.

$36,614 - $106,530
(Median)
$37K
$66K
$110K
MEDIAN: $66,367
10%
50%
90%

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$10.39 - $38.00
(Median)
$10
$15
$38
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$36,614 - $106,530  
   
Bonus
$0.00 - $15,709  
Profit Sharing
$202.73 - $10,271  
Commission
$-0.50 - $35,886  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,861 - $114,860  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 540
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.39 - $38.00  
   
Overtime
$12.23 - $34.47  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $15,709  
   
Commission
$-0.50 - $35,886  
Profit Sharing
$202.73 - $10,271  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,861 - $114,860  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 74
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Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.

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Customer Relationship Management (CRM) Manager Tasks

  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.
  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.

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Popular Skills for Customer Relationship Management (CRM) Manager


Customer Relationship Management Managers generally report applying a varied skill set to their work. Most notably, facility with Email Marketing, Salesforce, and Project Management are correlated to pay that is significantly above average, leading to increases of 25 percent, 15 percent, and 13 percent, respectively. At the other end of the pay range are skills like Customer Service and Operations Management. Most people experienced in Customer Relationship Management also know Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average beginner in this position makes around $52K, but folks who have been around for five to 10 years see a markedly higher median salary of $76K. Customer Relationship Management Managers claiming one to two decades of experience make an estimated median of $84K. Customer Relationship Management Managers who claim more than two decades of experience actually make somewhat smaller average paychecks of $75K.

Pay Difference by Location


Customer Relationship Management Managers will find that New York offers an impressive pay rate, one which exceeds the national average by 27 percent. Customer Relationship Management Managers can also look forward to large paychecks in cities like San Francisco (+22 percent), Washington (+19 percent), Atlanta (+19 percent), and Wichita (+18 percent). Those in the field find the lowest salaries in Pittsburgh, 15 percent below the national average. Workers in Denver and Los Angeles earn salaries that trail the national average for those in this profession (14 percent less and 4 percent less, respectively).

Related Job Salaries

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Experience Affects Customer Relationship Management (CRM) Manager Salaries




National Average
$66,000


Skills That Affect Customer Relationship Management (CRM) Manager Salaries

Email Marketing
up arrow 25%

Salesforce
up arrow 15%


Customer Relationship Management (CRM)
up arrow 4%

National Average
$66,000



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 97 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
3%
1-4 years
30%
5-9 years
31%
10-19 years
27%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 81%
vision benefits Vision: 69% employee benefits None: 9%
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