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Customer Relationship Management (CRM) Manager Salary

Customer Relationship Management Managers in the United States take home an average $67K annually. Total cash compensation for Customer Relationship Management Managers runs from $34K to $115K depending on bonuses that can occasionally exceed $16K and profit sharing that can reach almost $10K. Career duration is the biggest factor affecting pay for this group, followed by geography. Most Customer Relationship Management Managers report high levels of job satisfaction. More than half of Customer Relationship Management Managers (60 percent) survey participants are women. Most enjoy medical while a large number get dental coverage. Vision coverage is also available to the greater part. Respondents to the PayScale salary survey provided the data for this report.

$36,601 - $106,050
(Median)
$37K
$67K
$110K
MEDIAN: $66,533
10%
50%
90%

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$10.26 - $37.28
(Median)
$10
$16
$37
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$36,601 - $106,050  
   
Bonus
$0.00 - $15,501  
Profit Sharing
$201.34 - $10,342  
Commission
$-0.50 - $35,886  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,356 - $114,872  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 529
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.26 - $37.28  
   
Overtime
$12.23 - $34.47  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $15,501  
   
Commission
$-0.50 - $35,886  
Profit Sharing
$201.34 - $10,342  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,356 - $114,872  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 70

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United States (change)


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Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.

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Customer Relationship Management (CRM) Manager Tasks

  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.
  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.

Customer Relationship Management (CRM) Manager Job Listings

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Popular Skills for Customer Relationship Management (CRM) Manager


Customer Relationship Management Managers report using a wide range of professional skills. Most notably, facility with Email Marketing, Salesforce, and Project Management are correlated to pay that is significantly above average, leading to increases of 25 percent, 15 percent, and 12 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Customer Service and Operations Management. Those familiar with Customer Relationship Management also tend to know Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries for the relatively untried average out to around $53K, but survey participants with five to 10 years of experience earn a significantly higher median of $77K. On average, Customer Relationship Management Managers make $85K following one to two decades on the job. Respondents who boast more than 20 years of experience can't seem to boast paychecks reflecting that extensive experience, though; veteran Customer Relationship Management Managers report making only $77K on average.

Pay Difference by Location


For Customer Relationship Management Managers, working in the bustling city of Pittsburgh has its advantages, including an above-average pay rate. Customer Relationship Management Managers can also look forward to large paychecks in cities like New York (+25 percent), Atlanta (+23 percent), San Francisco (+22 percent), and Chicago (+21 percent). The smallest paychecks in the market, 14 percent south of the national average, can be found in Denver.

Related Job Salaries

United States (change)

Experience Affects Customer Relationship Management (CRM) Manager Salaries




National Average
$66,000


Skills That Affect Customer Relationship Management (CRM) Manager Salaries

Email Marketing
up arrow 25%

Salesforce
up arrow 15%


Customer Relationship Management (CRM)
up arrow 3%

National Average
$66,000



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 101 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
3%
1-4 years
31%
5-9 years
30%
10-19 years
28%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 81%
vision benefits Vision: 69% employee benefits None: 9%
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