The average pay for a Customer Relationship Management (CRM) Manager is $65,228 per year. The skills that increase pay for this job the most are Email Marketing, Strategic Marketing, and Project Management. Most people with this job move on to other positions after 20 years in this career. Pay for this job rises steadily for more experienced workers, but goes down noticeably for employees with more than 20 years' experience.
Customer Relationship Management (CRM) Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$36,590 - $105,638
(Median)
37K
46K
65K
86K
110K
MEDIAN: $65,227
10%
25%
50%
75%
90%
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Customer Relationship Management (CRM) Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.26 - $35.23
(Median)
10
17
23
35
MEDIAN: $16.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$36,590 - $105,638  
   
Bonus
$0.00 - $16,422  
Profit Sharing
$196.78 - $10,161  
Commission
$79.46 - $35,754  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,566 - $115,583  
PayScale
Country: United States | Currency: USD | Updated: 21 Apr 2014 | Individuals Reporting: 540
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.26 - $35.23  
   
Overtime
$12.42 - $40.27  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $16,422  
   
Commission
$79.46 - $35,754  
Profit Sharing
$196.78 - $10,161  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,566 - $115,583  
PayScale
Country: United States | Currency: USD | Updated: 21 Apr 2014 | Individuals Reporting: 540
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Job Description for Customer Relationship Management (CRM) Manager
Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.
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Customer Relationship Management (CRM) Manager Tasks
  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.
  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.
Popular Skills for Customer Relationship Management (CRM) Manager
Pay by Experience Level for Customer Relationship Management (CRM) Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Pittsburgh
up arrow 34%
up arrow 28%
San Francisco
up arrow 18%
Houston
up arrow 15%
Los Angeles
up arrow 15%
Dallas
up arrow 2%
National Average
$66,000
Boston
up arrow 1%
Denver
up arrow 16%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Customer Relationship Management (CRM) Manager Salaries

Late-Career
up arrow 16%
National Average
$66,000

Skills That Affect Customer Relationship Management (CRM) Manager Salaries

Email Marketing
up arrow 23%
Strategic Marketing
up arrow 20%
Customer Relationship Management (CRM)
up arrow 1%
National Average
$66,000
Customer Relations
up arrow 13%
Operations Management
up arrow 14%
Oral / Verbal Communication
up arrow 33%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 133 votes.
Gender
Female
56%
female alumni
 
Male
44%
male alumni
Years of Experience
Less than 1 year
3%
1-4 years
29%
5-9 years
31%
10-19 years
29%
20 years or more
7%
Common Health Benefits
medical benefits Medical: 89% dental benefits Dental: 82%
vision benefits Vision: 68% employee benefits None: 8%
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