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Customer Relationship Management (CRM) Manager Salary (United States)

For Customer Relationship Management Managers, yearly wages usually total $66K annually. Total cash incomes of Customer Relationship Management Managers run from $35K to $116K, depending on bonuses that can occasionally exceed $16K, profit sharing that reaches $10K, and some commissions of nearly $35K. Career length is the biggest factor affecting pay for this group, followed by geography. Medical benefits are awarded to the greater part, and a solid majority earn dental coverage. Women make up a slight majority of Customer Relationship Management Managers (56 percent). Work is enjoyable for Customer Relationship Management Managers, who typically claim high levels of job satisfaction. The figures in this rundown are based on the results of PayScale's salary questionnaire.
Customer Relationship Management (CRM) Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$36,800 - $105,236
(Median)
37K
47K
66K
86K
110K
MEDIAN: $66,182
10%
25%
50%
75%
90%
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Customer Relationship Management (CRM) Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.26 - $35.23
(Median)
10
16
21
35
MEDIAN: $15.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$36,800 - $105,236  
   
Bonus
$0.00 - $15,936  
Profit Sharing
$200.00 - $10,241  
Commission
$40.00 - $35,493  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,425 - $116,321  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 494
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.26 - $35.23  
   
Overtime
$12.23 - $34.49  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $15,936  
   
Commission
$40.00 - $35,493  
Profit Sharing
$200.00 - $10,241  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,425 - $116,321  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 60
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Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.
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Customer Relationship Management (CRM) Manager Tasks
  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.
  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.

Customer Relationship Management (CRM) Manager Job Listings

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Popular Skills for Customer Relationship Management (CRM) Manager

Survey results show that Customer Relationship Management Managers use a fair number of skills. Most notably, facility with Email Marketing, Project Management, and Customer Relationship Management (CRM) are correlated to pay that is significantly above average, leading to increases of 22 percent, 15 percent, and 4 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Customer Service. Most people skilled in Customer Relationship Management are similarly competent in Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Survey participants with less than five years' experience pocket $53K on average, but those with five to 10 years of experience enjoy a much bigger median of $74K. On average, Customer Relationship Management Managers make $85K following one to two decades on the job. Survey participants with more than two decades under their belts actually report earning less than people with less experience; the former take home only $77K on average. A majority of respondents report one to nine years of experience. Experienced employees who have 10-20 years of experience make up slightly less than a third of the workforce; inexperienced individuals who have been working for less than one year comprise less than five percent, and senior people with more than 20 years under their belt fill out the remaining fewer than one in ten.

Pay Difference By Location

up arrow 25%
Chicago
up arrow 15%
Los Angeles
up arrow 14%
Houston
up arrow 12%
San Francisco
up arrow 10%
Pittsburgh
up arrow 4%
Washington
0%
National Average
$66,000
Denver
up arrow 14%
Larger circles over a city indicate a job is popular in that location.
Geographically speaking, the highest compensation can be found in New York, Chicago, and Los Angeles — the three largest cities in the United States. Falling short of the national average by 14 percent, the area with the worst salaries is Denver.

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Experience Affects Customer Relationship Management (CRM) Manager Salaries

Late-Career
up arrow 16%
National Average
$66,000

Skills That Affect Customer Relationship Management (CRM) Manager Salaries

Email Marketing
up arrow 22%
Customer Relationship Management (CRM)
up arrow 4%
National Average
$66,000
Operations Management
up arrow 2%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 121 votes.

Gender

Female
56%
female alumni
 
Male
44%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
29%
5-9 years
31%
10-19 years
30%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 83%
vision benefits Vision: 71% employee benefits None: 8%