Customer Relationship Management (CRM) Manager Salary

Pay for Customer Relationship Management Managers in the United States sits in the ballpark of $67K annually. With some bonuses approaching $19K and certain profit sharing proceeds approaching $20K, overall incomes of Customer Relationship Management Managers spread between $35K and $116K depending on individual performance. Geographic location is the biggest factor affecting pay for this group, followed by career length. Medical benefits are awarded to most, and a large number earn dental coverage. The majority of Customer Relationship Management Managers (61 percent) who took the survey are female. Job satisfaction is reported as high by the vast majority of workers. The data in this summary comes from the PayScale salary survey.

$37,916 - $108,270
(Median)
$38K
$67K
$110K
MEDIAN: $67,069
10%
50%
90%

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$9.60 - $37.51
(Median)
$9
$15
$38
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$37,916 - $108,270  
   
Bonus
$0.00 - $18,544  
Profit Sharing
$202.73 - $19,727  
Commission
$9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,045 - $115,825  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 590
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$9.60 - $37.51  
   
Hourly Tips
$0.35  
Overtime
$8.05 - $39.73  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $18,544  
   
Commission
$9,000  
Profit Sharing
$202.73 - $19,727  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,045 - $115,825  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 68
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Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.

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Customer Relationship Management (CRM) Manager Tasks

  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.
  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.

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Popular Skills for Customer Relationship Management (CRM) Manager


Customer Relationship Management Managers seem to require a number of specific skills. Most notably, facility with Business Analysis, Email Marketing, and Salesforce are correlated to pay that is significantly above average, leading to increases of 25 percent, 23 percent, and 13 percent, respectively. Those listing Customer Service as a skill should be prepared for drastically lower pay. Sales Management and Operations Management also typically command lower compensation. Most people who know Customer Relationship Management also know Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Although individuals who have less than five years' experience earn $53K on average, people with five to 10 years benefit from a notably larger average of $78K. Customer Relationship Management Managers who work for 10 to 20 years in their occupation tend to earn about $85K. Survey participants with more than two decades under their belts actually report earning less than people with less experience; the former take home only $75K on average.

Pay Difference by Location

National Average: $68,068

Larger city markers indicate a job is popular in that location.

For Customer Relationship Management Managers, busy Charlotte offers a higher-than-average pay rate, 43 percent above the national average. Customer Relationship Management Managers can also look forward to large paychecks in cities like San Francisco (+24 percent), Seattle (+23 percent), New York (+22 percent), and Atlanta (+20 percent). The smallest paychecks in the market, 20 percent south of the national average, can be found in Austin. Employers in Pittsburgh and Denver also lean toward paying below-median salaries (18 percent lower and 16 percent lower, respectively).

Related Job Salaries

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Experience Affects Customer Relationship Management (CRM) Manager Salaries




National Average
$68,000


Skills That Affect Customer Relationship Management (CRM) Manager Salaries

Business Analysis
up arrow 25%

Email Marketing
up arrow 23%

Salesforce
up arrow 13%


Customer Relationship Management (CRM)
up arrow 4%

National Average
$68,000


Sales Management
up arrow 16%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 90 votes.

Gender

Female
61 %
Male
39 %

Years of Experience

Less than 1 year
3%
1-4 years
30%
5-9 years
31%
10-19 years
27%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 80%
medical benefits
Vision: 69%
dental benefits
None: 10%
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