Customer Relationship Management (CRM) Manager Salary (United States)

A typical Customer Relationship Management (CRM) Manager in the United States can expect to rake in roughly $66,351 per year. The top of the range reaches $116,321 per year, and the bottom approaches $35,425. Overall compensation packages to Customer Relationship Management (CRM) Managers range from $35,425 on the low end to $116,321 on the high end; this includes bonuses that peak near $15,936 and profit sharing that approaches $10,241, with some high rollers snagging commissions as high as $35K. Career duration is the biggest factor affecting pay for this group, followed by the particular city. Medical benefits are awarded to a strong majority, and a solid majority earn dental coverage. Men are barely outnumbered by their female counterparts, who make up a slight majority at 56 percent. Job satisfaction is high and work is enjoyable for most Customer Relationship Management (CRM) Managers. This report is based on answers to PayScale's salary questionnaire.
Customer Relationship Management (CRM) Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$36,800 - $105,236
(Median)
37K
47K
66K
86K
110K
MEDIAN: $66,182
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px
Customer Relationship Management (CRM) Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.26 - $35.23
(Median)
10
16
21
35
MEDIAN: $15.00
10%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$36,800 - $105,236  
   
Bonus
$0.00 - $15,936  
Profit Sharing
$200.00 - $10,241  
Commission
$40.00 - $35,493  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,425 - $116,321  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 494
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.26 - $35.23  
   
Overtime
$12.23 - $34.49  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $15,936  
   
Commission
$40.00 - $35,493  
Profit Sharing
$200.00 - $10,241  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,425 - $116,321  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 60
Is Customer Relationship Management (CRM) Manager your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:

Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.
Read More...
Customer Relationship Management (CRM) Manager Tasks
  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.
  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.

Customer Relationship Management (CRM) Manager Job Listings

Search for more jobs:
job title / company
location

Popular Skills for Customer Relationship Management (CRM) Manager

Customer Relationship Management (CRM) Managers report using a wide range of professional skills. Most notably, facility with Email Marketing, Project Management, and Customer Relationship Management (CRM) are correlated to pay that is significantly above average, leading to increases of 22 percent, 15 percent, and 4 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Customer Service. It is often found that people who know Customer Relationship Management (CRM) are also skilled in Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Salaries start at $53K, which grows to $77K after five to 10 years. Compensation is $85K after 10 to 20 years. Customer Relationship Management (CRM) Managers' pay declines to $77K, on average, after racking up two decades of experience. Experienced employees who have 10-20 years of experience make up about a third of the workforce; inexperienced individuals who have been working for less than one year comprise less than five percent, and senior people with more than 20 years under their belt fill out the remaining less than 10 percent. Between one and nine years of experience is the norm for people in this field—a majority of those surveyed fit this bill.

Pay Difference By Location

up arrow 25%
Chicago
up arrow 15%
Los Angeles
up arrow 14%
Houston
up arrow 12%
San Francisco
up arrow 10%
Pittsburgh
up arrow 4%
Washington
0%
National Average
$66,000
Denver
up arrow 14%
Larger circles over a city indicate a job is popular in that location.
Relative to their peers in the rest of the country, professionals in New York, Chicago, and Los Angeles (the largest American cities) reap salaries that surpass the national average. Falling short of the national average by 14 percent, the area with the worst salaries is Denver.

Related Job Salaries

Experience Affects Customer Relationship Management (CRM) Manager Salaries

Late-Career
up arrow 16%
National Average
$66,000

Skills That Affect Customer Relationship Management (CRM) Manager Salaries

Email Marketing
up arrow 22%
Customer Relationship Management (CRM)
up arrow 4%
National Average
$66,000
Operations Management
up arrow 2%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 121 votes.

Gender

Female
56%
female alumni
 
Male
44%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
29%
5-9 years
31%
10-19 years
30%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 83%
vision benefits Vision: 71% employee benefits None: 8%
Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -