A customer service administrator holds a supervisory position, handling customer inquiries and overseeing the needs and requirements of the customer service representatives working in their department. This is normally an office-type position that requires equal parts clerical skill and communications savvy.
Customer Service Administrator Tasks
Document and track instructions for clients, including deadlines, troubleshooting tips, and estimated performance.
Communicate frequently with sales team, clients, brokers, manufacturers, and other groups to reach deadlines.
Manage client accounts and ensure orders are timely and specifications are met.
Track metrics for success, including customer satisfaction.