Customer Service Manager, Banking Salary
Average Banking Customer Service Managers in the United States make around $44K annually. Career length is the biggest factor affecting pay for this group, followed by the specific employer. Most Banking Customer Service Managers survey respondents are women (73 percent). The majority of workers are highly satisfied with their job. Medical benefits are awarded to most, and a large number earn dental coverage. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
Job Description for Customer Service Manager, Banking
Customer service managers of banking are responsible for managing client service satisfaction-related aspects for their organizations, which involves providing support and resolution for customer concerns and questions and managing other banking professionals with the same tasks. They must have strong problem-solving skills and interpersonal abilities to resolve problems and reach all service objectives in a timely manner.Read More...
These managers generally work in office settings during traditional business hours and use a personal computer to facilitate record-keeping and communication channels. They must work well in team environments, but also on their own with minimal supervision. They are also responsible for reviewing and maintaining accurate financial and legal documents, authorizing customer applications, and following up on report evaluations. They also participate in business meetings to suggest changes to make customer service processes more effective.
Those in this position must be proficient with office software to create files, modify spreadsheets, and create presentations, and always stay up-to-date on company policies and privacy guidelines. They must develop strong relationships with customers and lasting business relationships with clients and are also in charge of distributing and collecting satisfaction surveys to increase company loyalty and improve banking services.
A bachelor's degree in finance, economics, or a related field is generally required for this position, and prior work experience in a customer service or bank management capacity is highly beneficial. Customer service certifications are also helpful.
Customer Service Manager, Banking Tasks
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers.
Customer Service Manager, Banking Job Listings
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Popular Employer Salaries for Customer Service Manager, Banking
The lowest salaries can be found at Wells Fargo Bank — median pay is $43K — and there is little variation in compensation, with paychecks starting at $36K and only reaching $50K.
Popular Skills for Customer Service Manager, Banking
Survey results suggest that Banking Customer Service Managers put a wide range of professional skills to use. Most notably, skills in Windows Operating System General Use, Sales Management, Operations Management, and Customer Relationship Management (CRM) are correlated to pay that is above average. Most people skilled in Operations Management are similarly competent in Customer Relationship Management (CRM) and Microsoft Office.
Pay by Experience Level for Customer Service Manager, Banking
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Banking Customer Service Managers with a lot of experience do not necessarily enjoy more money. At career start (within the first five years), average income sits near $40K, and the average for folks who have worked for five to 10 years is only slightly higher at $41K. After working for 10 to 20 years, Banking Customer Service Managers make a median salary of $44K. After two decades in the workforce, the average Customer Service Bank Manager generally earns more than ever; median pay for this group is estimated at $48K.