Customer Service Officer Salary
A Customer Service Officer earns an average salary of $46,419 per year. Skills that are associated with high pay for this job are Customer Relationship Management (CRM) and Banking. Most people with this job move on to other positions after 20 years in this field.
Job Description for Customer Service Officer
Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.Read More...
Because many of these officers' tasks involve customer relations, they need to have excellent verbal and written communication skills to effectively help customers. They also must be able to solve problems efficiently, work well with people, be a good listener, and remain calm when dealing with angry or upset calls from customers. They also should be able to take direction and lead others; in some cases, they help guide and train fellow customer service officers.
Many employers train on the job site for a customer service officer. The education needed for this job typically is a high school diploma or equivalent, which can be substituted for zero to three years of on-the-job experience.
Customer Service Officer Tasks
- Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
- Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language
- Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.
- Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them
Customer Service Officer Job Listings
Search for more jobs:
Pay by Experience Level for Customer Service Officer
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Related Job Salaries
Key Stats for Customer Service Officer
Rated 4 out of 5
based on 10 votes.