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Customer Service Officer Salary

A Customer Service Officer earns an average salary of $46,136 per year. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience.
$25,768 - $85,149
(Median)
26K
35K
46K
64K
85K
MEDIAN: $46,136
10%
25%
50%
75%
90%

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$10.02 - $19.09
(Median)
10
14
16
19
MEDIAN: $14.00
10%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$29K$58K$87K
Salary
$25,768 - $85,149  
   
Bonus
$0.00 - $10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,676 - $79,920  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 77
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$10.02 - $19.09  
   
Overtime
$18.69 - $35.88  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $10,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,676 - $79,920  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 26
United States (change)

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

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Customer Service Officer Tasks

  • Develop, present, and implement policies and procedures to make sure the agency’s customers have a first-class experience when using the agency’s services.
  • Analyze delivery channels in the agency – including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them
  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers),  is written in plain language

Customer Service Officer Job Listings

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Pay by Experience Level for Customer Service Officer

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Experience Affects Customer Service Officer Salaries

Experienced
up arrow 14%

Late-Career
up arrow 4%

National Average
$39,000

Mid-Career
up arrow 1%

Entry-Level
up arrow 13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
4%
1-4 years
24%
5-9 years
31%
10-19 years
24%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 67%
vision benefits Vision: 58% employee benefits None: 20%