A Customer Service Officer earns an average salary of $48,605 per year. Skills that are associated with high pay for this job are Customer Relationship Management (CRM) and Banking. Most people with this job move on to other positions after 20 years in this field.

$26,068 - $74,451
$26K
$49K
$74K
MEDIAN: $48,605
10%
50%
90%

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$10.14 - $24.37
$10
$16
$24
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$26,068 - $74,451  
   
Bonus
$993 - $12,040  
Profit Sharing
$2,830  
Commission
$15,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,141 - $72,254  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 57
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$10.14 - $24.37  
   
Overtime
$26.91  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$993 - $12,040  
   
Commission
$15,500  
Profit Sharing
$2,830  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,141 - $72,254  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 55

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

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Customer Service Officer Tasks

  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them

Customer Service Officer Job Listings

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Pay by Experience Level for Customer Service Officer

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Key Stats for Customer Service Officer

Gender

Female
69 %
Male
31 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.
Less than 1 year
6%
1-4 years
29%
5-9 years
26%
10-19 years
30%
20 years or more
8%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Officer Salaries

Late-Career
up arrow 29%

Experienced
up arrow 3%

Mid-Career
up arrow 1%

National Average
$40,000

Entry-Level
up arrow 15%

Skills That Affect Customer Service Officer Salaries

Customer Relationship Management (CRM)
up arrow 111%

Banking
up arrow 27%


National Average
$40,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
6%
1-4 years
29%
5-9 years
26%
10-19 years
30%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 68%
vision benefits
Vision: 65%
dental benefits
None: 17%
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