A Desktop Support Specialist earns an average salary of $46,809 per year. Most people with this job move on to other positions after 20 years in this field.
Desktop Support Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,136 - $65,729
(Median)
34K
40K
47K
56K
66K
MEDIAN: $46,809
10%
25%
50%
75%
90%
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Desktop Support Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$14.47 - $28.19
(Median)
14
17
20
24
28
MEDIAN: $19.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$34,136 - $65,729  
   
Bonus
$0.00 - $3,020  
Profit Sharing
$251.68 - $7,946  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,529 - $64,562  
PayScale
Country: United States | Currency: USD | Updated: 16 Apr 2014 | Individuals Reporting: 634
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$14.47 - $28.19  
   
Overtime
$22.66 - $42.28  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $3,020  
   
Profit Sharing
$251.68 - $7,946  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,529 - $64,562  
PayScale
Country: United States | Currency: USD | Updated: 16 Apr 2014 | Individuals Reporting: 634
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Job Description for Desktop Support Specialist
Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.
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Desktop Support Specialist Tasks
  • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.
  • Work with vendors to troubleshoot and resolve issues.
  • Create and maintain a variety of computer images for Windows and Mac OS systems.
  • Evaluate new product versions and recommend upgrade schedules.
Popular Skills for Desktop Support Specialist
Pay by Experience Level for Desktop Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
San Jose
up arrow 39%
New York
up arrow 24%
San Diego
up arrow 16%
Boston
up arrow 9%
Dallas
up arrow 8%
Baltimore
up arrow 2%
up arrow 1%
Phoenix
0%
National Average
$45,000
Chicago
up arrow 4%
Atlanta
up arrow 6%
Austin
up arrow 6%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Desktop Support Specialist Salaries

National Average
$45,000

Skills That Affect Desktop Support Specialist Salaries

Microsoft Active Directory
up arrow 3%
Computer Hardware Technician
up arrow 2%
National Average
$45,000
Microsoft Office
up arrow 1%
Troubleshooting
up arrow 1%
Help Desk / Desktop Support
up arrow 2%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 156 votes.
Gender
Female
12%
female alumni
 
Male
88%
male alumni
Years of Experience
Less than 1 year
1%
1-4 years
29%
5-9 years
34%
10-19 years
31%
20 years or more
5%
Common Health Benefits
medical benefits Medical: 78% dental benefits Dental: 74%
vision benefits Vision: 61% employee benefits None: 19%
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