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Desktop Support Specialist Salary (United States)

Desktop Support Specialists in the United States typically take home $46K annually. Total cash compensation to Desktop Support Specialists approaches anywhere from $32K on the lower end to $63K on the higher end; in exceptional cases, this can include more than $3K from bonuses and upwards of $8K from profit sharing. Location is the biggest factor affecting pay for this group, followed by years of experience. Most receive medical and dental insurance and a majority get vision insurance. Men account for the majority of Desktop Support Specialists — 87 percent to be exact. Most Desktop Support Specialists report high levels of job satisfaction. The data in this summary comes from the PayScale salary survey.
Desktop Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,293 - $65,194
(Median)
34K
40K
46K
56K
65K
MEDIAN: $46,417
10%
25%
50%
75%
90%
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Desktop Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$14.22 - $27.81
(Median)
14
17
20
23
28
MEDIAN: $19.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$34,293 - $65,194  
   
Bonus
$0.00 - $2,939  
Profit Sharing
$-0.50 - $7,757  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,341 - $63,312  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 414
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$14.22 - $27.81  
   
Overtime
$22.19 - $42.09  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $2,939  
   
Profit Sharing
$-0.50 - $7,757  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,341 - $63,312  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 307
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Job Description for Desktop Support Specialist

Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.
Read More...
Desktop Support Specialist Tasks
  • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.
  • Work with vendors to troubleshoot and resolve issues.
  • Create and maintain a variety of computer images for Windows and Mac OS systems.
  • Evaluate new product versions and recommend upgrade schedules.

Common Career Paths for Desktop Support Specialist

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While not commonly seen, Desktop Support Specialists who transition into a Systems Administrator position may see a rise in pay. The typical salary for Systems Administrators is $54K per year.

Computer Support Specialist Job Listings

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Popular Skills for Desktop Support Specialist

Survey results suggest that Desktop Support Specialists put a wide range of professional skills to use. Most notably, skills in Help Desk / Desktop Support , Microsoft Active Directory, Network Support, and Computer Hardware Technician are correlated to pay that is above average. At the other end of the pay range are skills like Microsoft Office. It is often found that people who know Computer Hardware Technician are also skilled in Help Desk / Desktop Support and Microsoft Active Directory. It is often found that people who know Help Desk / Desktop Support are also skilled in Microsoft Active Directory and Troubleshooting.

Pay by Experience Level for Desktop Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience and pay tend to be weakly linked for Desktop Support Specialists — those with more experience do not necessarily bring in higher earnings. Respondents with less than five years' experience take home $41K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $46K. Desktop Support Specialists with one to two decades of relevant experience report an average salary of approximately $52K. Desktop Support Specialists who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $55K. Most employees in this workforce have between one and nine years of experience; more than half of those surveyed fall within this distribution. Experienced employees who have 10-20 years of experience make up just under a third of the workforce; inexperienced individuals who have been working for less than one year comprise less than two percent, and senior people with more than 20 years under their belt fill out the remaining less than five percent.

Pay Difference By Location

San Jose
up arrow 41%
up arrow 25%
Dallas
up arrow 22%
Seattle
up arrow 21%
San Diego
up arrow 14%
Phoenix
up arrow 7%
Boston
up arrow 5%
Ann Arbor
up arrow 3%
Atlanta
up arrow 1%
Baltimore
up arrow 1%
National Average
$45,000
up arrow 1%
Chicago
up arrow 5%
Larger circles over a city indicate a job is popular in that location.
San Jose offers some of the highest pay in the country for Desktop Support Specialists, 41 percent above the national average. Other big spenders include New York, Dallas, Seattle, and San Diego, top-paying cities where Desktop Support Specialists see paychecks higher than average (+25 percent, +22 percent, +21 percent, and +14 percent). Alpharetta ranks last in the field for pay, reporting salaries 6 percent below the national average. Not at the bottom but still paying below the median are employers in Chicago and Houston (5 percent lower and 1 percent lower, respectively).

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Experience Affects Desktop Support Specialist Salaries

National Average
$45,000

Skills That Affect Desktop Support Specialist Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 3%
Microsoft Active Directory
up arrow 1%
Computer Hardware Technician
0%
Network Support
0%
National Average
$45,000
Help Desk / Desktop Support
up arrow 2%
Troubleshooting
up arrow 2%
Microsoft Office
up arrow 3%
Windows Operating System General Use
up arrow 3%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 167 votes.

Gender

Female
13%
female alumni
 
Male
87%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
31%
5-9 years
32%
10-19 years
31%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 75%
vision benefits Vision: 61% employee benefits None: 18%