Desktop Support Specialist Salary

The average Desktop Support Specialist in the United States earns approximately $47K annually. Total cash earnings of Desktop Support Specialists range from $33K on the low end to $64K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $5K and $8K, respectively. Geography is the biggest factor affecting pay for this group, followed by career duration. The majority of Desktop Support Specialists claim high levels of job satisfaction. A strong majority report receiving medical coverage from their employers and a fair number collect dental insurance. The information for this snapshot was generated by responses to the PayScale salary survey.

$34,933 - $63,416
(Median)
$35K
$47K
$63K
MEDIAN: $46,988
10%
50%
90%

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$14.55 - $28.74
(Median)
$15
$20
$29
MEDIAN: $20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$34,933 - $63,416  
   
Bonus
$0.00 - $4,647  
Profit Sharing
$0.00 - $8,054  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,183 - $63,667  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 570
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$14.55 - $28.74  
   
Overtime
$22.28 - $43.88  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $4,647  
   
Profit Sharing
$0.00 - $8,054  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,183 - $63,667  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 455
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Job Description for Desktop Support Specialist

Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.

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Desktop Support Specialist Tasks

  • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.
  • Work with vendors to troubleshoot and resolve issues.
  • Create and maintain a variety of computer images for Windows and Mac OS systems.
  • Evaluate new product versions and recommend upgrade schedules.

Common Career Paths for Desktop Support Specialist


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As Desktop Support Specialists transition into upper-level roles such as Information Technology Manager, they may see a strong upturn in salary. Information Technology Managers earn $77K on average per year. When Desktop Support Specialists are ready for the next step in their careers, they often become Systems Administrators or Desktop Support Analysts. Those roles pay an additional $10K and $2K, respectively.

Computer Support Specialist Job Listings

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Popular Skills for Desktop Support Specialist


Desktop Support Specialists seem to require a number of specific skills. Most notably, skills in Help Desk / Desktop Support, Network Support, Microsoft Active Directory, and Microsoft Office are correlated to pay that is above average. Skills that seem to negatively impact pay include Help Desk / Desktop Support and Troubleshooting. The majority of those who know Computer Hardware Technician also know Help Desk / Desktop Support and Troubleshooting. Most people familiar with Help Desk / Desktop Support also know Microsoft Active Directory and Troubleshooting.

Pay by Experience Level for Desktop Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Desktop Support Specialists, extensive experience does not lead to significantly more money. Workers in their first five years can expect to earn $41K, but people who have been around for five to 10 years earn a noticeably bigger sum of $47K. Desktop Support Specialists who work for 10 to 20 years in their occupation tend to earn about $52K. More than 20 years of experience mean a somewhat bigger median paycheck of $54K, but it's not much more than what less experienced people make.

Pay Difference by Location

National Average: $45,405

Larger city markers indicate a job is popular in that location.

For those looking to make money, Desktop Support Specialists in Arlington enjoy an exceptional pay rate, 40 percent above the national average. Desktop Support Specialists can also look forward to large paychecks in cities like San Francisco (+29 percent), Denver (+15 percent), Los Angeles (+14 percent), and New York (+11 percent). Tampa ranks last in the field for pay, reporting salaries 14 percent below the national average. Workers in Dallas and Phoenix earn salaries that trail the national average for those in this profession (12 percent less and 10 percent less, respectively).

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Experience Affects Desktop Support Specialist Salaries




National Average
$45,000


Skills That Affect Desktop Support Specialist Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Network Support
up arrow 2%

Microsoft Active Directory
up arrow 1%

Microsoft Office
0%

National Average
$45,000

Computer Hardware Technician
up arrow 1%

Windows Operating System General Use
up arrow 2%

Troubleshooting
up arrow 4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 182 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

Less than 1 year
1%
1-4 years
34%
5-9 years
30%
10-19 years
28%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 74%
medical benefits
Vision: 63%
dental benefits
None: 18%
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