Desktop Support Specialist Salary (United States)

Desktop Support Specialists in the United States pull down an average of $44,621 per year. Compensation generally starts at $32,341 and does not exceed $63,312 per year. Residency and career length each impact pay for this group, with the former having the largest influence. Medical and dental coverage is claimed by most, and a majority earn vision coverage. Male Desktop Support Specialists far outnumber their female counterparys in the field. Work is enjoyable for Desktop Support Specialists, who typically claim high levels of job satisfaction. The numbers for this synopsis were furnished by individuals who completed PayScale's salary questionnaire.
Desktop Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,293 - $65,194
(Median)
34K
40K
46K
56K
65K
MEDIAN: $46,417
10%
25%
50%
75%
90%
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Desktop Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$14.22 - $27.81
(Median)
14
17
20
23
28
MEDIAN: $19.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$34,293 - $65,194  
   
Bonus
$0.00 - $2,939  
Profit Sharing
$-0.50 - $7,757  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,341 - $63,312  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 414
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$14.22 - $27.81  
   
Overtime
$22.19 - $42.09  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $2,939  
   
Profit Sharing
$-0.50 - $7,757  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,341 - $63,312  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 307
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Job Description for Desktop Support Specialist

Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.
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Desktop Support Specialist Tasks
  • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.
  • Work with vendors to troubleshoot and resolve issues.
  • Create and maintain a variety of computer images for Windows and Mac OS systems.
  • Evaluate new product versions and recommend upgrade schedules.

Common Career Paths for Desktop Support Specialist

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Oftentimes, Desktop Support Specialists' salaries rise greatly in accordance with career advancement. Those who assume a higher-end position such as a Systems Administrator usually get paid an extra $9,623 per year.

Desktop Support Specialist Job Listings

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Popular Skills for Desktop Support Specialist

Desktop Support Specialists report using a wide range of professional skills. Help Desk / Desktop Support (Tier 2) is considered a valuable skill and can increase employee pay by 3 percent. At the other end of the pay range are skills like Microsoft Office. Most people skilled in Computer Hardware Technician are similarly competent in Help Desk / Desktop Support and Microsoft Active Directory. People who know Help Desk / Desktop Support (Tier 2) usually also know Microsoft Active Directory and Troubleshooting.

Pay by Experience Level for Desktop Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Desktop Support Specialists with less experience do not necessarily bring home smaller paychecks. In fact, experience in this field tends to have little impact on salary. Though starting salaries approximate $41K, they climb to $46K after five to 10 years. Those with one to two decades of experience under their belt tend to see salaries around $53K. Once they've gotten two decades of experience under their belts, Desktop Support Specialists encounter slower salary growth; at this point, they earn $55K annually. Experienced employees who have 10-20 years of experience make up around one third of the workforce; inexperienced individuals who have been working for less than one year comprise 1 percent, and senior people with more than 20 years under their belt fill out the remaining less than five percent. More than half of respondents report having between one and nine years of experience in this field.

Pay Difference By Location

San Jose
up arrow 41%
up arrow 25%
Dallas
up arrow 22%
Seattle
up arrow 21%
San Diego
up arrow 14%
Phoenix
up arrow 7%
Boston
up arrow 5%
Ann Arbor
up arrow 3%
Atlanta
up arrow 1%
Baltimore
up arrow 1%
National Average
$45,000
up arrow 1%
Chicago
up arrow 5%
Larger circles over a city indicate a job is popular in that location.
With a pay rate for Desktop Support Specialists that is 41 percent greater than the national average, San Jose offers a comfortable salary for those in this profession. Those in search of high salaries should also consider checking out cities like New York, Dallas, Seattle, and San Diego, top-paying markets where Desktop Support Specialists rake in more than the national norm (+25 percent, +22 percent, +21 percent, and +14 percent). Alpharetta is home to the smallest salaries in the field, lagging the national average by 6 percent. Two other places where employers offer below-median salaries are Chicago (-5 percent) and Houston (-1 percent).

Related Job Salaries

Experience Affects Desktop Support Specialist Salaries

National Average
$45,000

Skills That Affect Desktop Support Specialist Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 3%
Microsoft Active Directory
up arrow 1%
Computer Hardware Technician
0%
Network Support
0%
National Average
$45,000
Help Desk / Desktop Support
up arrow 2%
Troubleshooting
up arrow 2%
Microsoft Office
up arrow 3%
Windows Operating System General Use
up arrow 3%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 167 votes.

Gender

Female
13%
female alumni
 
Male
87%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
31%
5-9 years
32%
10-19 years
31%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 75%
vision benefits Vision: 61% employee benefits None: 18%
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