Desktop Support Specialist Salary

Average Desktop Support Specialists in the United States make around $46K per year. In the world of Desktop Support Specialists, overall cash allowance can occasionally include more than $3K from bonuses and, in some exceptional cases, $5K from profit sharing, causing incomes to vary widely between $32K and $63K. Geography and career duration each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to a fair number, and a strong majority earn dental coverage. The majority of Desktop Support Specialists claim high levels of job satisfaction. The numbers in this rundown were provided by PayScale's salary survey participants.

$34,736 - $64,111
(Median)
$35K
$46K
$64K
MEDIAN: $46,402
10%
50%
90%

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$14.10 - $27.52
(Median)
$14
$20
$28
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$34,736 - $64,111  
   
Bonus
$0.00 - $2,963  
Profit Sharing
$195.74 - $4,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,416 - $62,661  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 496
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$14.10 - $27.52  
   
Overtime
$22.34 - $42.07  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $2,963  
   
Profit Sharing
$195.74 - $4,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,416 - $62,661  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 388
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Job Description for Desktop Support Specialist

Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.

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Desktop Support Specialist Tasks

  • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.
  • Work with vendors to troubleshoot and resolve issues.
  • Create and maintain a variety of computer images for Windows and Mac OS systems.
  • Evaluate new product versions and recommend upgrade schedules.

Common Career Paths for Desktop Support Specialist


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Desktop Support Specialists might see a strong upturn in salary after transitioning into upper-level roles such as Systems Administrator, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $55K per year.

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Popular Skills for Desktop Support Specialist


Desktop Support Specialists report using a wide range of professional skills. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Network Support, and Computer Hardware Technician are correlated to pay that is above average. At the other end of the pay range are skills like Help Desk / Desktop Support and Troubleshooting. Those who learned Help Desk / Desktop Support also tend to know Microsoft Active Directory and Troubleshooting. It is often found that people who know Computer Hardware Technician are also skilled in Help Desk / Desktop Support and Troubleshooting.

Pay by Experience Level for Desktop Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Desktop Support Specialists, more experience in the field does not usually mean bigger paychecks. Respondents with less than five years' experience take home $41K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $46K. People with 10 to 20 years of experience make an average of about $52K in this role. Veterans who have surpassed the 20-year mark may make no more than those who are navigating the mid-career stage.

Pay Difference by Location


San Jose offers some of the highest pay in the country for Desktop Support Specialists, 40 percent above the national average. Desktop Support Specialists will also find cushy salaries in New York (+22 percent), Los Angeles (+13 percent), Seattle (+10 percent), and Houston (+7 percent). With compensation 11 percent below the national average, Dallas is not known for hefty paychecks and actually represents the lowest-paying market. Workers in Alpharetta and Phoenix earn salaries that trail the national average for those in this profession (7 percent less and 5 percent less, respectively).

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Experience Affects Desktop Support Specialist Salaries




National Average
$45,000


Skills That Affect Desktop Support Specialist Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Microsoft Active Directory
up arrow 1%

Computer Hardware Technician
0%

Network Support
0%

National Average
$45,000

Microsoft Office
up arrow 1%

Windows Operating System General Use
up arrow 1%

Troubleshooting
up arrow 3%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 177 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
1%
1-4 years
34%
5-9 years
29%
10-19 years
30%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 72%
vision benefits Vision: 60% employee benefits None: 19%
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