Desktop Support Specialist Salary
Men account for the majority of Desktop Support Specialists in the United States. The overall average income for this group is approximately $48K annually. Total incomes of Desktop Support Specialists incorporate potential for, in a few cases, more than $6K from bonuses and close to $10K from profit sharing; these performance components cause packages to range between $34K and $65K. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. Most Desktop Support Specialists report high levels of job satisfaction. Medical benefits are awarded to a strong majority, and a fair number earn dental coverage. This report is based on answers to PayScale's salary questionnaire.
Job Description for Desktop Support Specialist
Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.Read More...
Desktop support specialists must work well with other specialists, including with sharing company resources. They need to work effectively on their own as well and be detail oriented. They must be able to multitask and work under deadlines to complete support tickets. They should have excellent interpersonal skills, with the ability to communicate technical problems and instructions to end users in terms that are easy to understand.
A bachelor's degree in information technology or a related field is necessary for this position. Additional industry certifications and customer oriented working experience may be preferred. They should have advanced knowledge of different operating systems and network solutions.
Desktop Support Specialist Tasks
- Create and maintain a variety of computer images for Windows and Mac OS systems.
- Evaluate new product versions and recommend upgrade schedules.
- Work with vendors to troubleshoot and resolve issues.
- Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
- Install and configure desktop computer hardware, software and peripherals using standard procedures.
Common Career Paths for Desktop Support Specialist
Desktop Support Specialists do not often transition into Information Technology Manager roles. The role averages $77K per year. Career advancement for the typical Desktop Support Specialist often leads to becoming a Systems Administrator or a Desktop Support Engineer; median salaries in these positions are $9K higher and $6K higher, respectively.
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Popular Skills for Desktop Support Specialist
Survey participants wield an impressively varied skill set on the job. Most notably, facility with System Administration, Information Technology (IT) Support, and Windows PowerShell are correlated to pay that is significantly above average, leading to increases of 33 percent, 25 percent, and 22 percent, respectively. At the other end of the pay range are skills like Customer Service, Help Desk / Desktop Support, and Troubleshooting. It is often found that people who know Help Desk / Desktop Support are also skilled in Microsoft Active Directory and Troubleshooting. For most people, competency in Computer Hardware Technician indicates knowledge of Troubleshooting and Microsoft Active Directory.
Pay by Experience Level for Desktop Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Salaries for the relatively untried average out to around $42K, but survey participants with five to 10 years of experience earn a significantly higher median of $49K. Desktop Support Specialists bring in $53K after working for 10 to 20 years. Survey respondents who have worked for more than 20 years actually report somewhat lower incomes of $52K.
Pay Difference by Location
Arlington offers some of the highest pay in the country for Desktop Support Specialists, 37 percent above the national average. Desktop Support Specialists can also look forward to large paychecks in cities like San Francisco (+30 percent), Denver (+12 percent), Seattle (+11 percent), and Washington (+7 percent). Phoenix is home to the smallest salaries in the field, lagging the national average by 14 percent. Employers pay around 13 percent less in Austin and 12 percent less in Dallas, below-median salaries for those in this field.
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Key Stats for Desktop Support Specialist
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