Desktop Support Specialist Salary

Men make up the majority of Desktop Support Specialists in the United States, bringing in about $48K per year. Total cash compensation to Desktop Support Specialists bottoms out near $34K and approaches $65K on the high end; the biggest paychecks include approximately $5K from bonuses and almost $10K from profit sharing. Geographic location and career duration each impact pay for this group, with the former having the largest influence. Job satisfaction for Desktop Support Specialists is high. Medical benefits are awarded to a fair number, and a strong majority earn dental coverage. Participants in PayScale's salary questionnaire provided the particulars of this report.

$35,954 - $66,475
$36K
$48K
$66K
MEDIAN: $48,307
10%
50%
90%

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$14.89 - $29.04
$15
$20
$29
MEDIAN: $20.47
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$35,954 - $66,475  
   
Bonus
$193.92 - $5,262  
Profit Sharing
$300.00 - $10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,808 - $64,783  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 392
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$14.89 - $29.04  
   
Overtime
$21.05 - $43.61  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$193.92 - $5,262  
   
Profit Sharing
$300.00 - $10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,808 - $64,783  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 353

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Desktop Support Specialist

Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.

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Desktop Support Specialist Tasks

  • Create and maintain a variety of computer images for Windows and Mac OS systems.
  • Evaluate new product versions and recommend upgrade schedules.
  • Work with vendors to troubleshoot and resolve issues.
  • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.

Common Career Paths for Desktop Support Specialist


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There are some Desktop Support Specialists — though it's uncommon — that transition into Information Technology Managers, where earnings are an average $78K annually. The most common next step for a Desktop Support Specialist is to become a Systems Administrator or a Desktop Support Engineer. The former position pays an additional $10K per year on average, and the latter position pays $6K more per year.

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Popular Skills for Desktop Support Specialist


Survey takers working as Desktop Support Specialists report using a large range of professional skills. Most notably, facility with System Administration, Desktop Specialist, and Windows PowerShell are correlated to pay that is significantly above average, leading to increases of 30 percent, 21 percent, and 18 percent, respectively. Skills that pay less than market rate include Help Desk / Desktop Support and Troubleshooting. Most people experienced in Computer Hardware Technician also know Troubleshooting and Microsoft Active Directory. The majority of those who know Help Desk / Desktop Support also know Microsoft Active Directory and Troubleshooting.

Pay by Experience Level for Desktop Support Specialist

Pay by Experience for a Desktop Support Specialist has a positive trend. An entry-level Desktop Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $42,000 based on 372 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Desktop Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $49,000 based on 259 salaries. An experienced Desktop Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $53,000 based on 233 salaries. A Desktop Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $53,000 based on 48 salaries.

Pay Difference by Location

National Average: $46,411

Larger city markers indicate a job is popular in that location.

For Desktop Support Specialists, busy Arlington offers a higher-than-average pay rate, 37 percent above the national average. Desktop Support Specialists will also find cushy salaries in San Francisco (+33 percent), Atlanta (+29 percent), Seattle (+14 percent), and Denver (+7 percent). Dallas is the lowest-paying area, 13 percent south of the national average. Employers pay around 12 percent less in Austin and 8 percent less in Charlotte, below-median salaries for those in this field.

Related Job Salaries

Key Stats for Desktop Support Specialist

Gender

Female
9 %
Male
91 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 114 votes.
Less than 1 year
3%
1-4 years
37%
5-9 years
26%
10-19 years
27%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Desktop Support Specialist Salaries

▲14%

▲13%

▲6%

National Average
$46,000

▼10%

Skills That Affect Desktop Support Specialist Salaries

System Administration
▲30%

Desktop Specialist
▲21%

Windows PowerShell
▲18%

Windows Support
▲7%

Network Management / Administration
▲5%





National Average
$46,000


Microsoft Exchange
▼1%

Information Technology (IT) Support
▼1%




Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 114 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
3%
1-4 years
37%
5-9 years
26%
10-19 years
27%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 73%
vision benefits
Vision: 64%
no benefits
None: 19%
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