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Desktop Support Specialist Salary

Desktop Support Specialists in the United States take home an average $46K annually. Total cash compensation to Desktop Support Specialists bottoms out near $32K and approaches $63K on the high end; the biggest paychecks include approximately $3K from bonuses and almost $5K from profit sharing. Geographic location is the biggest factor affecting pay for this group, followed by career length. A strong majority report receiving medical coverage from their employers and a fair number collect dental insurance. The majority of Desktop Support Specialists claim high levels of job satisfaction. Among survey respondents, men are more common than women; 89 percent of Desktop Support Specialists are male. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$34,773 - $64,513
(Median)
$35K
$46K
$65K
MEDIAN: $46,378
10%
50%
90%

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$14.05 - $27.66
(Median)
$14
$20
$28
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$34,773 - $64,513  
   
Bonus
$0.00 - $2,988  
Profit Sharing
$195.74 - $4,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,386 - $63,027  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 495
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$14.05 - $27.66  
   
Overtime
$22.36 - $41.03  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $2,988  
   
Profit Sharing
$195.74 - $4,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,386 - $63,027  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 375

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United States (change)


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Job Description for Desktop Support Specialist

Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.

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Desktop Support Specialist Tasks

  • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.
  • Work with vendors to troubleshoot and resolve issues.
  • Create and maintain a variety of computer images for Windows and Mac OS systems.
  • Evaluate new product versions and recommend upgrade schedules.

Common Career Paths for Desktop Support Specialist


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There are some Desktop Support Specialists — though it's uncommon — that transition into Systems Administrators, where earnings are an average $55K annually.

Computer Support Specialist Job Listings

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Popular Skills for Desktop Support Specialist


Survey results suggest that Desktop Support Specialists put a wide range of professional skills to use. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Computer Hardware Technician, and Network Support are correlated to pay that is above average. Skills that seem to negatively impact pay include Help Desk / Desktop Support and Troubleshooting. A tool kit that includes Help Desk / Desktop Support also typically contains Microsoft Active Directory and Troubleshooting. For most people, competency in Computer Hardware Technician indicates knowledge of Help Desk / Desktop Support and Troubleshooting.

Pay by Experience Level for Desktop Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Desktop Support Specialists — those with more experience do not necessarily bring in higher earnings. Workers in their first five years can expect to earn $41K, but people who have been around for five to 10 years earn a noticeably bigger sum of $46K. The average pay reported by folks with 10 to 20 years of experience is around $51K. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $53K.

Pay Difference by Location


Surpassing the national average by 40 percent, Desktop Support Specialists in San Jose receive some of the highest pay in the country. Desktop Support Specialists can also look forward to large paychecks in cities like New York (+25 percent), San Francisco (+20 percent), Seattle (+20 percent), and San Diego (+14 percent). The smallest paychecks in the market, 7 percent south of the national average, can be found in Alpharetta.

Related Job Salaries

United States (change)

Experience Affects Desktop Support Specialist Salaries




National Average
$45,000


Skills That Affect Desktop Support Specialist Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Microsoft Active Directory
up arrow 1%

Computer Hardware Technician
0%

National Average
$45,000

Network Support
up arrow 1%

Microsoft Office
up arrow 2%

Windows Operating System General Use
up arrow 2%

Troubleshooting
up arrow 3%

Help Desk / Desktop Support
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 179 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
1%
1-4 years
33%
5-9 years
30%
10-19 years
30%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 73%
vision benefits Vision: 61% employee benefits None: 18%
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