Desktop Support Specialist Salary

An average Desktop Support Specialist in the United States can expect to take home roughly $47K annually. Total incomes of Desktop Support Specialists incorporate potential for, in a few cases, more than $3K from bonuses and close to $5K from profit sharing; these performance components cause packages to range between $33K and $63K. Residence is the biggest factor affecting pay for this group, followed by tenure. Medical benefits are awarded to a strong majority, and a fair number earn dental coverage. Most workers in this position report high levels of job satisfaction. The data in this summary comes from the PayScale salary survey.

$34,794 - $64,155

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$14.12 - $27.63

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$34,794 - $64,155  
   
Bonus
$0.00 - $2,986  
Profit Sharing
$195.74 - $4,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,540 - $62,750  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 500
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$14.12 - $27.63  
   
Overtime
$22.22 - $42.62  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $2,986  
   
Profit Sharing
$195.74 - $4,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,540 - $62,750  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 395
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Job Description for Desktop Support Specialist

Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.

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Desktop Support Specialist Tasks

  • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.
  • Work with vendors to troubleshoot and resolve issues.
  • Create and maintain a variety of computer images for Windows and Mac OS systems.
  • Evaluate new product versions and recommend upgrade schedules.

Common Career Paths for Desktop Support Specialist


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Advancing into a Systems Administrator role seems to be a popular career move for Desktop Support Specialists, and folks who currently work in the latter position report a notably larger median income of $55K per year.

Computer Support Specialist Job Listings

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Popular Skills for Desktop Support Specialist


Survey results suggest that Desktop Support Specialists use a fairly large toolkit of professional skills. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Network Support, and Computer Hardware Technician are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support and Troubleshooting. Most people experienced in Computer Hardware Technician also know Help Desk / Desktop Support and Troubleshooting. Those proficient in Help Desk / Desktop Support are, more often than not, also skilled in Microsoft Active Directory and Troubleshooting.

Pay by Experience Level for Desktop Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Desktop Support Specialists with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Survey participants with less than five years' experience pocket $41K on average, but those with five to 10 years of experience enjoy a much bigger median of $46K. For Desktop Support Specialists, 10 to 20 years of experience on the job amounts to an average salary of $52K. Desktop Support Specialists with more than 20 years of experience report incomes that are no higher than those with 10 to 20 years on the job.

Pay Difference by Location


With a pay rate for Desktop Support Specialists that is 23 percent greater than the national average, New York offers a comfortable salary for those in this profession. Desktop Support Specialists can also look forward to large paychecks in cities like Los Angeles (+14 percent), Seattle (+10 percent), Houston (+7 percent), and Ann Arbor (+4 percent). The lowest-paying market is Dallas, which sits 11 percent below the national average. Below-median salaries also turn up in Phoenix and Alpharetta (9 percent lower and 7 percent lower, respectively).

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Experience Affects Desktop Support Specialist Salaries




National Average
$45,000


Skills That Affect Desktop Support Specialist Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Microsoft Active Directory
up arrow 1%

Network Support
up arrow 1%

National Average
$45,000

Computer Hardware Technician
up arrow 1%

Microsoft Office
up arrow 1%

Windows Operating System General Use
up arrow 1%

Troubleshooting
up arrow 4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 174 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
1%
1-4 years
34%
5-9 years
29%
10-19 years
29%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 72%
vision benefits Vision: 60% employee benefits None: 19%
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