Desktop Support Specialist Salary

Earnings for Desktop Support Specialists in the United States come in at around $46K per year on average. Total incomes of Desktop Support Specialists incorporate potential for, in a few cases, more than $3K from bonuses and close to $5K from profit sharing; these performance components cause packages to range between $32K and $63K. Geography and tenure each impact pay for this group, with the former having the largest influence. Most Desktop Support Specialists like their work and job satisfaction is high. Medical benefits are awarded to a fair number, and a strong majority earn dental coverage. The information for this snapshot was generated by responses to the PayScale salary survey.

$34,728 - $64,228
(Median)
$35K
$46K
$64K
MEDIAN: $46,435
10%
50%
90%

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$14.17 - $27.61
(Median)
$14
$20
$28
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$34,728 - $64,228  
   
Bonus
$0.00 - $2,967  
Profit Sharing
$195.74 - $4,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,481 - $62,769  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 495
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$14.17 - $27.61  
   
Overtime
$22.31 - $42.23  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $2,967  
   
Profit Sharing
$195.74 - $4,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,481 - $62,769  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 388
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Job Description for Desktop Support Specialist

Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.

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Desktop Support Specialist Tasks

  • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.
  • Work with vendors to troubleshoot and resolve issues.
  • Create and maintain a variety of computer images for Windows and Mac OS systems.
  • Evaluate new product versions and recommend upgrade schedules.

Common Career Paths for Desktop Support Specialist


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Advancing into a Systems Administrator role seems to be a popular career move for Desktop Support Specialists, and folks who currently work in the latter position report a notably larger median income of $55K per year.

Computer Support Specialist Job Listings

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Popular Skills for Desktop Support Specialist


Survey results suggest that Desktop Support Specialists use a fairly large toolkit of professional skills. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Network Support, and Computer Hardware Technician are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Help Desk / Desktop Support and Troubleshooting. Most people who know Computer Hardware Technician also know Help Desk / Desktop Support and Troubleshooting. It is often found that people who know Help Desk / Desktop Support are also skilled in Microsoft Active Directory and Troubleshooting.

Pay by Experience Level for Desktop Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Desktop Support Specialists, extensive experience does not lead to significantly more money. The average worker who claims fewer than five years of experience earns around $41K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $46K. Desktop Support Specialists who work for 10 to 20 years in their occupation tend to earn about $52K. Veterans who have surpassed the 20-year mark may make no more than those who are navigating the mid-career stage.

Pay Difference by Location


Desktop Support Specialists will find that San Jose offers an impressive pay rate, one which exceeds the national average by 40 percent. Desktop Support Specialists will also find cushy salaries in New York (+22 percent), Los Angeles (+13 percent), Seattle (+10 percent), and Houston (+7 percent). Dallas ranks last in the field for pay, reporting salaries 11 percent below the national average. Employers in Alpharetta and Phoenix also lean toward paying below-median salaries (7 percent lower and 5 percent lower, respectively).

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Experience Affects Desktop Support Specialist Salaries




National Average
$45,000


Skills That Affect Desktop Support Specialist Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Microsoft Active Directory
up arrow 1%

Network Support
0%

National Average
$45,000

Computer Hardware Technician
up arrow 1%

Microsoft Office
up arrow 1%

Windows Operating System General Use
up arrow 1%

Troubleshooting
up arrow 3%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 177 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
1%
1-4 years
34%
5-9 years
29%
10-19 years
30%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 72%
vision benefits Vision: 60% employee benefits None: 19%
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