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Desktop Support Specialist Salary (United States)

Desktop Support Specialists in the United States take home approximately $46K per year on average. Total cash compensation for Desktop Support Specialists runs from $32K to $63K depending on bonuses that can occasionally exceed $3K and profit sharing that can reach almost $6K. Geographic location and experience level each impact pay for this group, with the former having the largest influence. Men account for the majority of Desktop Support Specialists who responded to the questionnaire — 87 percent to be exact. Most Desktop Support Specialists report high levels of job satisfaction. A fair number enjoy medical while a strong majority get dental coverage. Vision coverage is also available to more than half. Respondents to the PayScale salary survey provided the data for this report.
Desktop Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,476 - $64,822
(Median)
34K
40K
46K
55K
65K
MEDIAN: $46,018
10%
25%
50%
75%
90%
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Desktop Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$14.23 - $27.77
(Median)
14
17
20
23
28
MEDIAN: $19.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$34,476 - $64,822  
   
Bonus
$0.00 - $2,909  
Profit Sharing
$100.00 - $5,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,487 - $63,336  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 458
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$14.23 - $27.77  
   
Overtime
$22.33 - $41.52  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $2,909  
   
Profit Sharing
$100.00 - $5,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,487 - $63,336  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 336
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Location:
Years in Field/Career:
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Job Description for Desktop Support Specialist

Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.
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Desktop Support Specialist Tasks
  • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.
  • Work with vendors to troubleshoot and resolve issues.
  • Create and maintain a variety of computer images for Windows and Mac OS systems.
  • Evaluate new product versions and recommend upgrade schedules.

Common Career Paths for Desktop Support Specialist

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There are some Desktop Support Specialists — though it's uncommon — that transition into Systems Administrators, where earnings are an average $54K annually.

Computer Support Specialist Job Listings

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Popular Skills for Desktop Support Specialist

Survey results suggest that Desktop Support Specialists put a wide range of professional skills to use. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Computer Hardware Technician, and Network Support are correlated to pay that is above average. Skills that pay less than market rate include Windows Operating System General Use, Help Desk / Desktop Support, and Microsoft Office. It is often found that people who know Computer Hardware Technician are also skilled in Help Desk / Desktop Support and Microsoft Active Directory. People who know Help Desk / Desktop Support usually also know Microsoft Active Directory and Troubleshooting.

Pay by Experience Level for Desktop Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Desktop Support Specialists, more experience in the field does not usually mean bigger paychecks. Survey participants with less than five years' experience pocket $41K on average, but those with five to 10 years of experience enjoy a much bigger median of $46K. After working for 10 to 20 years, Desktop Support Specialists make a median salary of $52K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $55K on average.

Pay Difference By Location

San Jose
up arrow 41%
up arrow 25%
Seattle
up arrow 21%
San Diego
up arrow 15%
Dallas
up arrow 8%
Atlanta
up arrow 8%
Phoenix
up arrow 8%
Boston
up arrow 6%
Ann Arbor
up arrow 3%
Baltimore
0%
National Average
$44,000
up arrow 1%
Chicago
up arrow 2%
Larger circles over a city indicate a job is popular in that location.
With a pay rate for Desktop Support Specialists that is 41 percent greater than the national average, San Jose offers a comfortable salary for those in this profession. Desktop Support Specialists will also find cushy salaries in New York (+25 percent), Seattle (+21 percent), San Diego (+15 percent), and Washington (+12 percent). Falling short of the national average by 6 percent, the area with the worst salaries is Alpharetta. Below-median salaries also turn up in Chicago and Houston (2 percent lower and 1 percent lower, respectively).

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Experience Affects Desktop Support Specialist Salaries

National Average
$44,000

Skills That Affect Desktop Support Specialist Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 3%
Microsoft Active Directory
up arrow 1%
Computer Hardware Technician
0%
National Average
$44,000
Network Support
up arrow 2%
Troubleshooting
up arrow 3%
Microsoft Office
up arrow 3%
Help Desk / Desktop Support
up arrow 4%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 172 votes.

Gender

Female
13%
female alumni
 
Male
87%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
33%
5-9 years
31%
10-19 years
30%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 74%
vision benefits Vision: 61% employee benefits None: 18%