Desktop Support Specialist Salary

Desktop Support Specialists in the United States can expect to earn an average of $48K per year. Including potential for bonuses and profit sharing — peaking near $6K and $10K, respectively — total cash payment to Desktop Support Specialists can bottom out near $34K or peak near $65K depending on individual performance. Location and tenure each impact pay for this group, with the former having the largest influence. Most Desktop Support Specialists report high levels of job satisfaction. A fair number enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the greater part. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$36,044 - $67,307
$36K
$48K
$67K
MEDIAN: $48,292
10%
50%
90%

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$15.08 - $29.08
$15
$21
$29
MEDIAN: $20.55
10%
50%
90%

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$0$67K
Salary $36,044 - $67,307
Bonus $202.73 - $5,667
Profit Sharing $0.00 - $10,067
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,888 - $64,851
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 396
Hourly Data $0$43
Hourly Rate $15.08 - $29.08
Overtime $21.28 - $43.36
Annual Data $0$64K
Bonus $202.73 - $5,667
Profit Sharing $0.00 - $10,067
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,888 - $64,851
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 364

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United States (change)

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Job Description for Desktop Support Specialist

Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.

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Desktop Support Specialist Tasks

  • Create and maintain a variety of computer images for Windows and Mac OS systems.
  • Evaluate new product versions and recommend upgrade schedules.
  • Work with vendors to troubleshoot and resolve issues.
  • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.

Common Career Paths for Desktop Support Specialist


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There are some Desktop Support Specialists — though it's uncommon — that transition into Information Technology Managers, where earnings are an average $78K annually. The most common next step for a Desktop Support Specialist is to become a Systems Administrator or a Desktop Support Engineer. The former position pays an additional $9K per year on average, and the latter position pays $6K more per year.

Desktop Support Specialist Job Listings

Popular Skills for Desktop Support Specialist


Survey respondents exploit a significant toolbox of skills in their work. Most notably, facility with System Administration, Desktop Specialist, and Windows PowerShell are correlated to pay that is significantly above average, leading to increases of 29 percent, 20 percent, and 18 percent, respectively. At the other end of the pay range are skills like Help Desk / Desktop Support and Troubleshooting. A tool kit that includes Help Desk / Desktop Support also typically contains Microsoft Active Directory and Troubleshooting. Those educated in Computer Hardware Technician tend to be well versed in Troubleshooting and Microsoft Active Directory.

Pay by Experience Level for Desktop Support Specialist

Pay by Experience for a Desktop Support Specialist has a positive trend. An entry-level Desktop Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $42,000 based on 372 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Desktop Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $49,000 based on 259 salaries. An experienced Desktop Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $53,000 based on 233 salaries. A Desktop Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $53,000 based on 48 salaries.

Pay Difference by Location

National Average: $46,576

Larger city markers indicate a job is popular in that location.

Arlington is home to an above-average pay rate for Desktop Support Specialists, 37 percent higher than the national average. Desktop Support Specialists will also find cushy salaries in San Francisco (+32 percent), Atlanta (+29 percent), Seattle (+13 percent), and Denver (+7 percent). With compensation 14 percent below the national average, Dallas is not known for hefty paychecks and actually represents the lowest-paying market. Workers in Austin and Charlotte earn salaries that trail the national average for those in this profession (12 percent less and 9 percent less, respectively).

Related Job Salaries

Key Stats for Desktop Support Specialist

Gender

Female
10 %
Male
90 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 136 votes.
Less than 1 year
3%
1-4 years
37%
5-9 years
26%
10-19 years
27%
20 years or more
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Desktop Support Specialist Salaries

▲14%

▲13%

▲5%

National Average
$47,000

▼11%

Skills That Affect Desktop Support Specialist Salaries

System Administration
▲29%

Desktop Specialist
▲20%

Windows PowerShell
▲18%

Windows Support
▲7%

Network Management / Administration
▲5%





National Average
$47,000

Microsoft Exchange
▼1%

Information Technology (IT) Support
▼1%





Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 136 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

Less than 1 year
3%
1-4 years
37%
5-9 years
26%
10-19 years
27%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 73%
vision benefits
Vision: 65%
no benefits
None: 18%
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