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Desktop Support Specialist Salary

The average Desktop Support Specialist in the United States can expect to rake in roughly $46K annually. Cash earnings for Desktop Support Specialists — which occasionally include more than $3K from bonuses and more than $5K from profit sharing — stretch from around $32K to approximately $63K. Geographic location is the biggest factor affecting pay for this group, followed by career duration. The vast majority of Desktop Support Specialists (88 percent) who took the survey are men. Most Desktop Support Specialists like their work and job satisfaction is high. Medical benefits are awarded to a strong majority, and a fair number earn dental coverage. The data for this synopsis comes from respondents who took the PayScale salary survey.

$34,782 - $64,559
(Median)
$35K
$46K
$65K
MEDIAN: $46,464
10%
50%
90%

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$14.15 - $27.97
(Median)
$14
$20
$28
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$34,782 - $64,559  
   
Bonus
$0.00 - $2,976  
Profit Sharing
$195.74 - $4,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,416 - $63,213  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 492
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$14.15 - $27.97  
   
Overtime
$22.40 - $41.52  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $2,976  
   
Profit Sharing
$195.74 - $4,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,416 - $63,213  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 372

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Job Description for Desktop Support Specialist

Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.

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Desktop Support Specialist Tasks

  • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.
  • Work with vendors to troubleshoot and resolve issues.
  • Create and maintain a variety of computer images for Windows and Mac OS systems.
  • Evaluate new product versions and recommend upgrade schedules.

Common Career Paths for Desktop Support Specialist


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Though some Desktop Support Specialists move into positions like Systems Administrator (where the average salary is $55K), this progression is not the norm.

Computer Support Specialist Job Listings

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Popular Skills for Desktop Support Specialist


Desktop Support Specialists report using a pretty varied skill set on the job. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Computer Hardware Technician, and Network Support are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Help Desk / Desktop Support. Skill sets containing Help Desk / Desktop Support also tend to include Microsoft Active Directory and Troubleshooting. Those familiar with Computer Hardware Technician also tend to know Help Desk / Desktop Support and Microsoft Active Directory.

Pay by Experience Level for Desktop Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Desktop Support Specialists do not generally earn higher incomes from more experience in the field. Salaries of relatively inexperienced workers fall in the neighborhood of $41K, but folks who have racked up five to 10 years see a notably higher median of $46K. People with 10 to 20 years of experience make an average of about $52K in this role. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $53K on average.

Pay Difference by Location


For Desktop Support Specialists, busy San Jose offers a higher-than-average pay rate, 40 percent above the national average. Desktop Support Specialists can also look forward to large paychecks in cities like New York (+24 percent), Seattle (+20 percent), San Francisco (+16 percent), and San Diego (+14 percent). Trailing the national average by 6 percent, Alpharetta is the market with the smallest paychecks.

Related Job Salaries

United States (change)

Experience Affects Desktop Support Specialist Salaries




National Average
$45,000


Skills That Affect Desktop Support Specialist Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Microsoft Active Directory
up arrow 1%

Computer Hardware Technician
0%

National Average
$45,000

Microsoft Office
up arrow 2%

Network Support
up arrow 2%

Troubleshooting
up arrow 3%

Windows Operating System General Use
up arrow 3%

Help Desk / Desktop Support
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 184 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
1%
1-4 years
33%
5-9 years
30%
10-19 years
30%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 74%
vision benefits Vision: 62% employee benefits None: 18%