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Desktop Support Specialist Salary

Desktop Support Specialists in the United States take home an average $47K per year. Cash earnings for Desktop Support Specialists — including $3K in bonuses and $5K in profit sharing proceeds near the top of the pay scale — generally stretch from $32K to $63K depending on individual performance. Location and years of experience each impact pay for this group, with the former having the largest influence. Most workers in this position report high levels of job satisfaction. A fair number report receiving medical coverage from their employers and a strong majority collect dental insurance. The information for this snapshot was generated by responses to the PayScale salary survey.

$34,758 - $64,398
(Median)
$35K
$47K
$64K
MEDIAN: $46,512
10%
50%
90%

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$14.15 - $27.62
(Median)
$14
$20
$28
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$34,758 - $64,398  
   
Bonus
$0.00 - $2,982  
Profit Sharing
$195.74 - $4,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,422 - $62,939  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 497
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$14.15 - $27.62  
   
Overtime
$22.31 - $42.23  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $2,982  
   
Profit Sharing
$195.74 - $4,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,422 - $62,939  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 378
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Job Description for Desktop Support Specialist

Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.

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Desktop Support Specialist Tasks

  • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.
  • Work with vendors to troubleshoot and resolve issues.
  • Create and maintain a variety of computer images for Windows and Mac OS systems.
  • Evaluate new product versions and recommend upgrade schedules.

Common Career Paths for Desktop Support Specialist


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Advancing into a Systems Administrator role seems to be a popular career move for Desktop Support Specialists, and folks who currently work in the latter position report a notably larger median income of $55K per year.

Computer Support Specialist Job Listings

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Popular Skills for Desktop Support Specialist


Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Computer Hardware Technician, and Network Support are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Help Desk / Desktop Support. Those educated in Computer Hardware Technician tend to be well versed in Help Desk / Desktop Support and Troubleshooting. The majority of those who know Help Desk / Desktop Support also know Microsoft Active Directory and Troubleshooting.

Pay by Experience Level for Desktop Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Desktop Support Specialists, more experience in the field does not usually mean bigger paychecks. Salaries of relatively inexperienced workers fall in the neighborhood of $41K, but folks who have racked up five to 10 years see a notably higher median of $46K. The average pay reported by folks with 10 to 20 years of experience is around $52K. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $54K.

Pay Difference by Location


For Desktop Support Specialists, working in the bustling city of San Jose has its advantages, including an above-average pay rate. Desktop Support Specialists will also find cushy salaries in New York (+24 percent), San Francisco (+20 percent), Los Angeles (+8 percent), and Boston (+6 percent). Dallas is home to the smallest salaries in the field, lagging the national average by 10 percent. Employers in Alpharetta and Chicago also lean toward paying below-median salaries (7 percent lower and 4 percent lower, respectively).

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Experience Affects Desktop Support Specialist Salaries




National Average
$45,000


Skills That Affect Desktop Support Specialist Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Microsoft Active Directory
up arrow 2%

Computer Hardware Technician
0%

National Average
$45,000

Windows Operating System General Use
up arrow 1%

Network Support
up arrow 1%

Microsoft Office
up arrow 2%

Troubleshooting
up arrow 3%

Help Desk / Desktop Support
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 180 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
1%
1-4 years
33%
5-9 years
29%
10-19 years
31%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 73%
vision benefits Vision: 61% employee benefits None: 18%
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