Desktop Support Specialist Salary (United States)

Desktop Support Specialists in the United States usually make around $44,621 annually. The range in pay spans from $32,341 to $63,312 per year. Including potential for bonuses and profit sharing—peaking near $2,939 and $7,757, respectively—total cash payment can bottom out near $34,293 or peak near $65,194. Location and career length each impact pay for this group, with the former having the largest influence. The majority in this profession are lucky enough to receive benefits; most get medical and dental insurance, and more than half get vision plans, too. In a profession dominated by men, 87 percent of Desktop Support Specialists are male. Job satisfaction for Desktop Support Specialists is high. The numbers for this synopsis were furnished by individuals who completed PayScale's salary questionnaire.
Desktop Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,293 - $65,194
(Median)
34K
40K
46K
56K
65K
MEDIAN: $46,417
10%
25%
50%
75%
90%
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Desktop Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$14.22 - $27.81
(Median)
14
17
20
23
28
MEDIAN: $19.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$34,293 - $65,194  
   
Bonus
$0.00 - $2,939  
Profit Sharing
$-0.50 - $7,757  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,341 - $63,312  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 414
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$14.22 - $27.81  
   
Overtime
$22.19 - $42.09  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $2,939  
   
Profit Sharing
$-0.50 - $7,757  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,341 - $63,312  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 307
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Job Description for Desktop Support Specialist

Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.
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Desktop Support Specialist Tasks
  • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.
  • Work with vendors to troubleshoot and resolve issues.
  • Create and maintain a variety of computer images for Windows and Mac OS systems.
  • Evaluate new product versions and recommend upgrade schedules.

Common Career Paths for Desktop Support Specialist

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As Desktop Support Specialists transition into upper-level roles, they usually see a strong upturn in salary. For instance, it is not uncommon for a Systems Administrator to earn an extra $9,623 per year than his or her lower-level colleagues.

Desktop Support Specialist Job Listings

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Popular Skills for Desktop Support Specialist

Desktop Support Specialists report using a diverse set of skills on the job. Those who have experience with Help Desk / Desktop Support (Tier 2) can expect to be compensated well for these skills, typically earning 3 percent more than the national average, respectively. Skills that seem to negatively impact pay include Microsoft Office. Those familiar with Help Desk / Desktop Support (Tier 2) tend to be well-versed in Microsoft Active Directory and Troubleshooting. Most people experienced in Computer Hardware Technician also know Help Desk / Desktop Support and Microsoft Active Directory.

Pay by Experience Level for Desktop Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Desktop Support Specialists with less experience do not necessarily bring home smaller paychecks. In fact, experience in this field tends to have little impact on salary. Salaries start at $41K, which grows to $46K after five to 10 years. Between 10 and 20 years, pay reaches $53K. Once they've gotten two decades of experience under their belts, Desktop Support Specialists encounter slower salary growth; at this point, they earn $55K annually. Experienced employees who have 10-20 years of experience make up around one third of the workforce; inexperienced individuals who have been working for less than one year comprise 1 percent, and senior people with more than 20 years under their belt fill out the remaining less than five. Between one and nine years is the typical spectrum of experience for those in this line of work—of those who took the survey, a majority land within this radius.

Pay Difference By Location

San Jose
up arrow 41%
up arrow 25%
Dallas
up arrow 22%
Seattle
up arrow 21%
San Diego
up arrow 14%
Phoenix
up arrow 7%
Boston
up arrow 5%
Ann Arbor
up arrow 3%
Atlanta
up arrow 1%
Baltimore
up arrow 1%
National Average
$45,000
up arrow 1%
Chicago
up arrow 5%
Larger circles over a city indicate a job is popular in that location.
San Jose is home to an above-average pay rate for Desktop Support Specialists, 41 percent higher than the national average. New York, Dallas, Seattle, and San Diego are a few other cities that offer generous salaries, with Desktop Support Specialists earning around 25 percent, 22 percent, 21 percent, and 14 percent more than average. Falling short of the national average by 6 percent, the area with the worst salaries is Alpharetta. Employers pay around -5 percent in Chicago and -1 percent in Houston, below-median salaries for those in this field.

Related Job Salaries

Experience Affects Desktop Support Specialist Salaries

National Average
$45,000

Skills That Affect Desktop Support Specialist Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 3%
Microsoft Active Directory
up arrow 1%
Computer Hardware Technician
0%
Network Support
0%
National Average
$45,000
Help Desk / Desktop Support
up arrow 2%
Troubleshooting
up arrow 2%
Microsoft Office
up arrow 3%
Windows Operating System General Use
up arrow 3%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 167 votes.

Gender

Female
13%
female alumni
 
Male
87%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
31%
5-9 years
32%
10-19 years
31%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 75%
vision benefits Vision: 61% employee benefits None: 18%
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