Desktop Support Specialist Salary

Desktop Support Specialists in the United States can expect wages of $47K per year on average. Total cash compensation to Desktop Support Specialists bottoms out near $33K and approaches $64K on the high end; the biggest paychecks include approximately $5K from bonuses and almost $8K from profit sharing. Location and experience level each impact pay for this group, with the former having the largest influence. Most Desktop Support Specialists like their work and job satisfaction is high. A fair number report receiving medical coverage from their employers and a strong majority collect dental insurance. This report is based on responses to the PayScale salary survey.

$34,933 - $63,416
(Median)
$35K
$47K
$63K
MEDIAN: $46,988
10%
50%
90%

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$14.55 - $28.74
(Median)
$15
$20
$29
MEDIAN: $20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$34,933 - $63,416  
   
Bonus
$0.00 - $4,647  
Profit Sharing
$0.00 - $8,054  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,183 - $63,667  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 570
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$14.55 - $28.74  
   
Overtime
$22.28 - $43.88  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $4,647  
   
Profit Sharing
$0.00 - $8,054  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,183 - $63,667  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 455
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Job Description for Desktop Support Specialist

Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.

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Desktop Support Specialist Tasks

  • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.
  • Work with vendors to troubleshoot and resolve issues.
  • Create and maintain a variety of computer images for Windows and Mac OS systems.
  • Evaluate new product versions and recommend upgrade schedules.

Common Career Paths for Desktop Support Specialist


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Desktop Support Specialists' salaries may rise greatly for those who assume a higher-end position such as an Information Technology Manager. The average Information Technology Manager brings home $77K per year. It is quite typical for Desktop Support Specialists to transition into roles as Systems Administrators or Desktop Support Analysts, where reported median earnings are $10K and $2K higher per year.

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Popular Skills for Desktop Support Specialist


Desktop Support Specialists generally report applying a varied skill set to their work. Most notably, skills in Help Desk / Desktop Support, Network Support, Microsoft Active Directory, and Microsoft Office are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support and Troubleshooting. Most people skilled in Help Desk / Desktop Support are similarly competent in Microsoft Active Directory and Troubleshooting. Those educated in Computer Hardware Technician tend to be well versed in Help Desk / Desktop Support and Troubleshooting.

Pay by Experience Level for Desktop Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Desktop Support Specialists — those with more experience do not necessarily bring in higher earnings. Relatively untried employees who have less than five years' experience make $41K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $47K. After working for 10 to 20 years, Desktop Support Specialists make a median salary of $52K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $54K.

Pay Difference by Location

National Average: $45,405

Larger city markers indicate a job is popular in that location.

Desktop Support Specialists will find that Arlington offers an impressive pay rate, one which exceeds the national average by 40 percent. Desktop Support Specialists will also find cushy salaries in San Francisco (+29 percent), Denver (+15 percent), Los Angeles (+14 percent), and New York (+11 percent). Tampa ranks last in the field for pay, reporting salaries 14 percent below the national average. Employers in Dallas and Phoenix also lean toward paying below-median salaries (12 percent lower and 10 percent lower, respectively).

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Experience Affects Desktop Support Specialist Salaries




National Average
$45,000


Skills That Affect Desktop Support Specialist Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Network Support
up arrow 2%

Microsoft Active Directory
up arrow 1%

Microsoft Office
0%

National Average
$45,000

Computer Hardware Technician
up arrow 1%

Windows Operating System General Use
up arrow 2%

Troubleshooting
up arrow 4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 182 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

Less than 1 year
1%
1-4 years
34%
5-9 years
30%
10-19 years
28%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 74%
medical benefits
Vision: 63%
dental benefits
None: 18%
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