Desktop Support Specialist Salary
Men make up the majority of Desktop Support Specialists in the United States, bringing in about $48K per year. Geography and career length each impact pay for this group, with the former having the largest influence. Job satisfaction is high and work is enjoyable for most Desktop Support Specialists. A fair number enjoy medical while a strong majority get dental coverage. Vision coverage is also available to more than half. The data in this summary comes from the PayScale salary survey.
Job Description for Desktop Support Specialist
Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.Read More...
Desktop support specialists must work well with other specialists, including with sharing company resources. They need to work effectively on their own as well and be detail oriented. They must be able to multitask and work under deadlines to complete support tickets. They should have excellent interpersonal skills, with the ability to communicate technical problems and instructions to end users in terms that are easy to understand.
A bachelor's degree in information technology or a related field is necessary for this position. Additional industry certifications and customer oriented working experience may be preferred. They should have advanced knowledge of different operating systems and network solutions.
Desktop Support Specialist Tasks
- Create and maintain a variety of computer images for Windows and Mac OS systems.
- Evaluate new product versions and recommend upgrade schedules.
- Work with vendors to troubleshoot and resolve issues.
- Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
- Install and configure desktop computer hardware, software and peripherals using standard procedures.
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Popular Skills for Desktop Support Specialist
Survey results imply that Desktop Support Specialists deploy a substantial tool kit of skills at work. Most notably, facility with System Administration, Information Technology (IT) Support, and Windows PowerShell are correlated to pay that is significantly above average, leading to increases of 38 percent, 25 percent, and 22 percent, respectively. Skills that pay less than market rate include Customer Service, Help Desk / Desktop Support, and Troubleshooting. The majority of those who know Help Desk / Desktop Support also know Microsoft Active Directory and Troubleshooting. The majority of those who know Computer Hardware Technician also know Troubleshooting and Microsoft Active Directory.
Pay by Experience Level for Desktop Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Although individuals who have less than five years' experience earn $41K on average, people with five to 10 years benefit from a notably larger average of $49K. For Desktop Support Specialists, 10 to 20 years of experience on the job amounts to an average salary of $52K. Desktop Support Specialists who have stuck around for more than two decades see earnings that are no higher than those of folks who have worked for 10 to 20 years.
Pay Difference by Location
Arlington is home to an above-average pay rate for Desktop Support Specialists, 38 percent higher than the national average. Desktop Support Specialists will also find cushy salaries in San Francisco (+30 percent), Atlanta (+24 percent), Denver (+16 percent), and Seattle (+14 percent). In Phoenix, salaries are 14 percent below the national average and represent the lowest-paying market. Below-median salaries also turn up in Dallas and Austin (14 percent lower and 13 percent lower, respectively).
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Key Stats for Desktop Support Specialist
Rated 5 out of 5
based on 109 votes.