Dispatch Manager Salary (United States)

For Dispatch Managers, commissions account for a significant portion of income and add up to about one in three of their $45,517 annual pay. Pay begins at $29,562 on the low end and climbs to $66,701 per year near the top. Career length and geography each impact pay for this group, with the former having the largest influence. Health benefits are not claimed by all—around one third lack any form of coverage—but more than half have medical insurance, and more than half have dental, too. Job satisfaction for Dispatch Managers is high. The numbers for this synopsis were furnished by individuals who completed PayScale's salary questionnaire.
Dispatch Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,234 - $67,890
(Median)
30K
37K
46K
56K
68K
MEDIAN: $46,072
10%
25%
50%
75%
90%
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Dispatch Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.89 - $21.87
(Median)
11
13
15
19
22
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$30,234 - $67,890  
   
Bonus
$0.00 - $7,179  
Profit Sharing
$51.06 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,562 - $66,701  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 256
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$10.89 - $21.87  
   
Overtime
$14.54 - $33.97  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,179  
   
Profit Sharing
$51.06 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,562 - $66,701  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 71
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Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.
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Dispatch Manager Tasks
  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.
  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.

Common Career Paths for Dispatch Manager

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For Dispatch Managers, career advancement has a positively large impact on pay. Approaching the top of the pay scale, a Operations Manager will earn $14,051 more than someone not as far along in their career.

Dispatch Manager Job Listings

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Popular Skills for Dispatch Manager

Survey takers who work as Dispatch Managers usually report a few specific skills. Logistics and Operations Management are considered valuable skills and can increase employee pay by 7 percent and 5 percent respectively. For most people, competency in Logistics indicates knowledge of Customer Service.

Pay by Experience Level for Dispatch Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Dispatch Managers with less experience do not necessarily bring home smaller paychecks. In fact, experience in this field tends to have little impact on salary. Salaries start at $40K, which grows to $47K after five to 10 years. After 10 to 20 years, salary hovers around $53K. Salaries grow more slowly as Dispatch Managers approach the 20-year mark, when the pay stabilizes at $55K. Experienced employees who have 10-20 years of experience make up about one-fourth of the workforce; inexperienced individuals who have been working for less than one year comprise 2 percent, and senior people with more than 20 years under their belt fill out the remaining 11 percent. Most employees in this workforce have between one and nine years of experience; more than half of those surveyed fall within this distribution.

Pay Difference By Location

Denver
up arrow 21%
National Average
$46,000
Los Angeles
up arrow 1%
Larger circles over a city indicate a job is popular in that location.
Home to some of the best pay for Dispatch Managers, Denver offers exceptional salaries, 21 percent above the national average. Los Angeles is home to the smallest salaries in the field, lagging the national average by 1 percent.

Related Job Salaries

Experience Affects Dispatch Manager Salaries

Late-Career
up arrow 22%
Experienced
up arrow 15%
Mid-Career
up arrow 3%
National Average
$46,000
Entry-Level
up arrow 11%

Skills That Affect Dispatch Manager Salaries

Customer Service
up arrow 2%
National Average
$46,000

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 66 votes.

Gender

Female
34%
female alumni
 
Male
66%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
35%
5-9 years
27%
10-19 years
25%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 69% dental benefits Dental: 55%
vision benefits Vision: 43% employee benefits None: 31%
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