Dispatch Manager Salary

Commissions form a big slice (more than a third) of total compensation for Dispatch Managers. The median income in this area hovers around $47K. Location and experience level each impact pay for this group, with the former having the largest influence. The majority of Dispatch Managers claim high levels of job satisfaction. Although a fair number have medical coverage and the greater part have dental coverage, slightly less than a third claim no health benefits at all. There are more male Dispatch Managers than female among those who completed the questionnaire, making up 62 percent. This overview is based on answers to PayScale's salary questionnaire.
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$32,050 - $73,803
(Median)
$32K
$49K
$74K
MEDIAN: $48,607
10%
50%
90%

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$11.03 - $21.42
(Median)
$11
$15
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$32,050 - $73,803  
   
Bonus
$0.00 - $8,007  
Profit Sharing
$625 - $3,301  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,134 - $71,150  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 284
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.03 - $21.42  
   
Overtime
$14.54 - $32.96  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $8,007  
   
Profit Sharing
$625 - $3,301  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,134 - $71,150  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 76
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Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.

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Dispatch Manager Tasks

  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.
  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.

Common Career Paths for Dispatch Manager


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At the upper end, Dispatch Managers who move into an Operations Manager role can end up with a hefty increase in pay. The average income for Operations Managers is a much higher $59K per year.

Dispatch Manager Job Listings

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Popular Skills for Dispatch Manager


Dispatch Managers only report a few specific skills. Operations Management and Logistics are considered valuable skills and can increase employee pay by 4 percent and 3 percent, respectively. Skills that pay less than market rate include Customer Service. It is often found that people who know Logistics are also skilled in Customer Service.

Pay by Experience Level for Dispatch Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Dispatch Managers, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Survey participants with less than five years' experience pocket $41K on average, but those with five to 10 years of experience enjoy a much bigger median of $49K. On average, Dispatch Managers make $53K following one to two decades on the job. People who have worked for more than 20 years report a median income of $54K, which is barely higher than the median for folks with 10 to 20 years of experience.

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Experience Affects Dispatch Manager Salaries

Late-Career
up arrow 14%

Experienced
up arrow 12%

Mid-Career
up arrow 4%

National Average
$47,000

Entry-Level
up arrow 13%

Skills That Affect Dispatch Manager Salaries

Operations Management
up arrow 4%

Logistics
up arrow 3%

National Average
$47,000

Customer Service
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 72 votes.

Gender

Female
38 %
Male
62 %

Years of Experience

Less than 1 year
2%
1-4 years
32%
5-9 years
28%
10-19 years
25%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 70% dental benefits Dental: 59%
vision benefits Vision: 49% employee benefits None: 29%
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