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Dispatch Manager Salary (United States)

In a profession for which the median take-home is approximately $46K, about a third of overall earnings for Dispatch Managers arrives through commissions. Cash earnings for Dispatch Managers — which occasionally include more than $7K from bonuses and more than $5K from profit sharing — stretch from around $30K to approximately $67K. Career length is the biggest factor affecting pay for this group, followed by geography. While some workers in this profession — just under a third — do not have any health coverage, a majority do receive medical benefits and a little over a half have dental insurance. There are more male Dispatch Managers than female, making up 66 percent of individuals in this profession. Job satisfaction is high and work is enjoyable for most Dispatch Managers. The data in this summary comes from the PayScale salary survey.
Dispatch Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,234 - $67,890
(Median)
30K
37K
46K
56K
68K
MEDIAN: $46,072
10%
25%
50%
75%
90%
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Dispatch Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.89 - $21.87
(Median)
11
13
15
19
22
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$30,234 - $67,890  
   
Bonus
$0.00 - $7,179  
Profit Sharing
$51.06 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,562 - $66,701  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 256
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$10.89 - $21.87  
   
Overtime
$14.54 - $33.97  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,179  
   
Profit Sharing
$51.06 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,562 - $66,701  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 71
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Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.
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Dispatch Manager Tasks
  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.
  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.

Common Career Paths for Dispatch Manager

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For Dispatch Managers, career progression to a Operations Manager role may result in a considerable increase in compensation. Typically, a Operations Manager, an upper-level role, can earn $60K annually.

Dispatch Manager Job Listings

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Popular Skills for Dispatch Manager

Dispatch Managers who responded to the survey indicated only a few skills that they use on the job. Logistics and Operations Management are considered valuable skills and can increase employee pay by 7 percent and 5 percent respectively. Those familiar with Logistics also tend to know Customer Service.

Pay by Experience Level for Dispatch Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Dispatch Managers, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Workers in their first five years can expect to earn $40K, but people who have been around for five to 10 years earn a noticeably bigger sum of $47K. Dispatch Managers who work for 10 to 20 years in their occupation tend to earn about $52K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $55K on average. Between one and nine years is the typical spectrum of experience for those in this line of work — of those who took the survey, more than half land within it. Experienced employees who have 10-20 years of experience make up roughly a fourth of the workforce; inexperienced individuals who have been working for less than one year comprise less than two percent, and senior people with more than 20 years under their belt fill out the remaining about a tenth.

Pay Difference By Location

Denver
up arrow 21%
National Average
$46,000
Los Angeles
up arrow 1%
Larger circles over a city indicate a job is popular in that location.
With a pay rate for Dispatch Managers that is 21 percent greater than the national average, Denver offers a comfortable salary for those in this profession. In Los Angeles, salaries are 1 percent below the national average and represent the lowest-paying market.

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Experience Affects Dispatch Manager Salaries

Late-Career
up arrow 22%
Experienced
up arrow 15%
Mid-Career
up arrow 3%
National Average
$46,000
Entry-Level
up arrow 11%

Skills That Affect Dispatch Manager Salaries

Customer Service
up arrow 2%
National Average
$46,000

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 66 votes.

Gender

Female
34%
female alumni
 
Male
66%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
35%
5-9 years
27%
10-19 years
25%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 69% dental benefits Dental: 55%
vision benefits Vision: 43% employee benefits None: 31%