Dispatch Manager Salary

Commissions constitute a big slice (more than a third on average) of overall compensation for Dispatch Managers, and the median take-home for this group lies near $48K. Overall cash earnings for Dispatch Managers vary widely between $30K and $74K; for a few high rollers, the final number can encompass upwards of $10K each from bonuses and profit sharing proceeds. Geographic location and career duration each impact pay for this group, with the former having the largest influence. While some workers in this profession — just under a third — do not have any health coverage, a fair number do receive medical benefits and the larger part have dental insurance. Work is enjoyable for Dispatch Managers, who typically claim high levels of job satisfaction. Men working as Dispatch Managers who took the survey just slightly outnumber women at 58 percent. The figures in this rundown are based on the results of PayScale's salary questionnaire.
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$32,505 - $76,566
(Median)
$33K
$49K
$77K
MEDIAN: $49,182
10%
50%
90%

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$11.55 - $21.96
(Median)
$12
$16
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$32,505 - $76,566  
   
Bonus
$0.00 - $9,716  
Profit Sharing
$51.52 - $10,137  
Commission
$16,502  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,243 - $74,461  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 328
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.55 - $21.96  
   
Hourly Tips
$0.49  
Overtime
$14.87 - $30.95  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $9,716  
   
Commission
$16,502  
Profit Sharing
$51.52 - $10,137  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,243 - $74,461  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 89
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Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.

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Dispatch Manager Tasks

  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.
  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.

Common Career Paths for Dispatch Manager


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At the upper end, Dispatch Managers who move into an Operations Manager role can end up with a hefty increase in pay. The average income for Operations Managers is a much higher $59K per year.

Dispatch Manager Job Listings

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Popular Skills for Dispatch Manager


Typical Dispatch Managers report a focused set of job skills. Those who have experience with Operations Management, Logistics, and Customer Service can expect to be compensated well for these skills. At the other end of the pay range are skills like Customer Service. Those educated in Logistics tend to be well versed in Customer Service.

Pay by Experience Level for Dispatch Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Dispatch Managers, more experience in the field does not usually mean bigger paychecks. Survey participants with less than five years' experience pocket $41K on average, but those with five to 10 years of experience enjoy a much bigger median of $49K. After working for 10 to 20 years, Dispatch Managers make a median salary of $52K. In the end, more experience does seem to mean larger paychecks; seasoned Dispatch Managers with more than 20 years of experience earn a predictably higher median salary of $58K.

Dispatch Manager Advice

What do you wish you knew about your job when you first started out?

Dispatch Manager in Willow Springs:
"Know your equipment."
Know the season of all freight. It moves around the country and you can work for the best rates when you position your equipment in the right areas.

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Experience Affects Dispatch Manager Salaries

Late-Career
up arrow 22%

Experienced
up arrow 10%

Mid-Career
up arrow 2%

National Average
$48,000

Entry-Level
up arrow 13%

Skills That Affect Dispatch Manager Salaries

Operations Management
up arrow 4%

Logistics
up arrow 3%

National Average
$48,000

Customer Service
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 75 votes.

Gender

Female
42 %
Male
58 %

Years of Experience

Less than 1 year
2%
1-4 years
32%
5-9 years
26%
10-19 years
27%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 60%
medical benefits
Vision: 49%
dental benefits
None: 29%
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