Dispatch Manager Salary (United States)

Dispatch Managers in the United States can expect to earn an average of $45,517 annually. Compensation ranges from $29,562 on the low end to $66,701 per year on the high end. Total cash compensation runs from $30,234 to $67,890, depending on bonuses that can occasionally exceed $7,179 and profit sharing that reaches $4,894. Career length and the particular city each impact pay for this group, with the former having the largest influence. Although about a third lack health benefits of any kind, a majority do enjoy medical insurance, and more than half get dental coverage, too. Most Dispatch Managers like their work and job satisfaction is high. This synopsis is derived from the responses of individuals who took PayScale's salary survey.
Dispatch Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,234 - $67,890
(Median)
30K
37K
46K
56K
68K
MEDIAN: $46,072
10%
25%
50%
75%
90%
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Dispatch Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.89 - $21.87
(Median)
11
13
15
19
22
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$30,234 - $67,890  
   
Bonus
$0.00 - $7,179  
Profit Sharing
$51.06 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,562 - $66,701  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 256
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$10.89 - $21.87  
   
Overtime
$14.54 - $33.97  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,179  
   
Profit Sharing
$51.06 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,562 - $66,701  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 71
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Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.
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Dispatch Manager Tasks
  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.
  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.

Common Career Paths for Dispatch Manager

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Compensation may increase greatly for Dispatch Managers who advance in their career. Upper-end positions like Operations Manager may make an additional $14,051 per year than lower-end positions.

Dispatch Manager Job Listings

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Popular Skills for Dispatch Manager

Survey takers who work as Dispatch Managers usually report a few specific skills. Logistics and Operations Management are considered valuable skills and can increase employee pay by 7 percent and 5 percent respectively. Most people who know Logistics also know Customer Service.

Pay by Experience Level for Dispatch Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Dispatch Managers with a lot of experience do not necessarily enjoy higher salaries, as pay increases are mainly incremental. At career start, salaries are typically $40K, which grows to $47K after five to 10 years. Compensation is $53K after 10 to 20 years. The 20-year mark seems to bring slower salary growth, and Dispatch Managers at this tenure level tend to see their incomes plateau to $55K. Experienced employees who have 10-20 years of experience make up 25 percent of the workforce; inexperienced individuals who have been working for less than one year comprise 2 percent, and senior people with more than 20 years under their belt fill out the remaining 11 percent. Most employees in this workforce have between one and nine years of experience; a majority of those surveyed fall within this distribution.

Pay Difference By Location

Denver
up arrow 21%
National Average
$46,000
Los Angeles
up arrow 1%
Larger circles over a city indicate a job is popular in that location.
Denver offers some of the highest pay in the country for Dispatch Managers, 21 percent above the national average. Falling short of the national average by 1 percent, the area with the worst salaries is Los Angeles.

Related Job Salaries

Experience Affects Dispatch Manager Salaries

Late-Career
up arrow 22%
Experienced
up arrow 15%
Mid-Career
up arrow 3%
National Average
$46,000
Entry-Level
up arrow 11%

Skills That Affect Dispatch Manager Salaries

Customer Service
up arrow 2%
National Average
$46,000

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 66 votes.

Gender

Female
34%
female alumni
 
Male
66%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
35%
5-9 years
27%
10-19 years
25%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 69% dental benefits Dental: 55%
vision benefits Vision: 43% employee benefits None: 31%
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