Dispatch Manager Salary

In a profession for which the median take-home is approximately $47K, more than a third of overall earnings for Dispatch Managers arrives through commissions. Residence and tenure each impact pay for this group, with the former having the largest influence. Men account for the majority of Dispatch Managers who responded to the questionnaire — 62 percent to be exact. Although just under a third lack health benefits of any kind, more than half do enjoy medical insurance, and a majority get dental coverage, too. The majority of Dispatch Managers claim high levels of job satisfaction. The information for this snapshot was generated by responses to the PayScale salary survey.
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$31,908 - $73,801
(Median)
$32K
$48K
$74K
MEDIAN: $48,368
10%
50%
90%

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$11.01 - $21.44
(Median)
$11
$15
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$31,908 - $73,801  
   
Bonus
$0.00 - $7,988  
Profit Sharing
$625 - $3,301  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,102 - $70,757  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 281
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.01 - $21.44  
   
Overtime
$14.90 - $33.05  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,988  
   
Profit Sharing
$625 - $3,301  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,102 - $70,757  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 75
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Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.

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Dispatch Manager Tasks

  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.
  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.

Common Career Paths for Dispatch Manager


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For Dispatch Managers, progressing to an Operations Manager role may result in a significant raise. On average, an Operations Manager can earn $59K annually.

Dispatch Manager Job Listings

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Popular Skills for Dispatch Manager


Dispatch Managers usually report a few specific skills. Operations Management and Logistics are considered valuable skills and can increase employee pay by 4 percent and 4 percent, respectively. At the other end of the pay range are skills like Customer Service. The majority of those who know Logistics also know Customer Service.

Pay by Experience Level for Dispatch Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Dispatch Managers, extensive experience does not lead to significantly more money. Survey participants with less than five years' experience pocket $41K on average, but those with five to 10 years of experience enjoy a much bigger median of $49K. Dispatch Managers see a median salary of $53K after reaching one to two decades on the job. Individuals who report more than two decades of experience seem to make about the same as folks in the 10-to-20 year range.

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Experience Affects Dispatch Manager Salaries

Experienced
up arrow 12%

Late-Career
up arrow 12%

Mid-Career
up arrow 5%

National Average
$47,000

Entry-Level
up arrow 13%

Skills That Affect Dispatch Manager Salaries

Logistics
up arrow 4%

Operations Management
up arrow 4%

National Average
$47,000

Customer Service
up arrow 6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 71 votes.

Gender

Female
38 %
Male
62 %

Years of Experience

Less than 1 year
2%
1-4 years
32%
5-9 years
28%
10-19 years
25%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 70% dental benefits Dental: 59%
vision benefits Vision: 49% employee benefits None: 29%
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