Dispatch Manager Salary

Commissions constitute a big slice (over a third on average) of overall compensation for Dispatch Managers, and the median take-home for this group lies near $48K. Cash earnings of Dispatch Managers can occasionally include $10K each in bonuses and profit sharing proceeds; this strong performance component causes pay grades to stretch from approximately $30K to almost $74K. Location is the biggest factor affecting pay for this group, followed by career length. Male Dispatch Managers are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 58 percent of the field. Health benefits are not enjoyed by everyone in this line of work, and slightly less than a third lack any coverage at all. Medical benefits are reported by a strong majority and dental coverage is claimed by more than half. Job satisfaction is high and work is enjoyable for most Dispatch Managers. The numbers in this rundown were provided by PayScale's salary survey participants.
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$32,505 - $76,566
(Median)
$33K
$49K
$77K
MEDIAN: $49,182
10%
50%
90%

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$11.55 - $21.96
(Median)
$12
$16
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$32,505 - $76,566  
   
Bonus
$0.00 - $9,716  
Profit Sharing
$51.52 - $10,137  
Commission
$16,502  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,243 - $74,461  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 328
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.55 - $21.96  
   
Hourly Tips
$0.49  
Overtime
$14.87 - $30.95  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $9,716  
   
Commission
$16,502  
Profit Sharing
$51.52 - $10,137  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,243 - $74,461  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 89
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Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.

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Dispatch Manager Tasks

  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.
  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.

Common Career Paths for Dispatch Manager


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Dispatch Managers who transition into an Operations Manager role may receive large pay increases as the latter position pays an average $59K per year.

Dispatch Manager Job Listings

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Popular Skills for Dispatch Manager


Dispatch Managers typically list a handful of skills they use on the job. Those who have experience with Operations Management, Logistics, and Customer Service can expect to be compensated well for these skills. Skills that seem to negatively impact pay include Customer Service. Most people familiar with Logistics also know Customer Service.

Pay by Experience Level for Dispatch Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. The average worker who claims fewer than five years of experience earns around $41K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $49K. People with 10 to 20 years of experience make an average of about $52K in this role. In the end, more experience does seem to mean larger paychecks; seasoned Dispatch Managers with more than 20 years of experience earn a predictably higher median salary of $58K.

Dispatch Manager Advice

What do you wish you knew about your job when you first started out?

Dispatch Manager in Willow Springs:
"Know your equipment."
Know the season of all freight. It moves around the country and you can work for the best rates when you position your equipment in the right areas.

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Experience Affects Dispatch Manager Salaries

Late-Career
up arrow 22%

Experienced
up arrow 10%

Mid-Career
up arrow 2%

National Average
$48,000

Entry-Level
up arrow 13%

Skills That Affect Dispatch Manager Salaries

Operations Management
up arrow 4%

Logistics
up arrow 3%

National Average
$48,000

Customer Service
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 75 votes.

Gender

Female
42 %
Male
58 %

Years of Experience

Less than 1 year
2%
1-4 years
32%
5-9 years
26%
10-19 years
27%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 60%
medical benefits
Vision: 49%
dental benefits
None: 29%
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