Dispatch Manager Salary

The average salary for a Dispatch Manager is $48,607 per year.
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$32,050 - $73,803
(Median)
$32K
$49K
$74K
MEDIAN: $48,607
10%
50%
90%

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$11.03 - $21.42
(Median)
$11
$15
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$32,050 - $73,803  
   
Bonus
$0.00 - $8,007  
Profit Sharing
$625 - $3,301  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,134 - $71,150  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 284
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.03 - $21.42  
   
Overtime
$14.54 - $32.96  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $8,007  
   
Profit Sharing
$625 - $3,301  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,134 - $71,150  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 76
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Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.

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Dispatch Manager Tasks

  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.
  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.

Common Career Paths for Dispatch Manager


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Dispatch Manager Job Listings

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Popular Skills for Dispatch Manager

Pay by Experience Level for Dispatch Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

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Experience Affects Dispatch Manager Salaries

Late-Career
up arrow 14%

Experienced
up arrow 12%

Mid-Career
up arrow 4%

National Average
$47,000

Entry-Level
up arrow 13%

Skills That Affect Dispatch Manager Salaries

Operations Management
up arrow 4%

Logistics
up arrow 3%

National Average
$47,000

Customer Service
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 72 votes.

Gender

Female
38 %
Male
62 %

Years of Experience

Less than 1 year
2%
1-4 years
32%
5-9 years
28%
10-19 years
25%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 70% dental benefits Dental: 59%
vision benefits Vision: 49% employee benefits None: 29%
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