Dispatch Manager Salary
Job Description for Dispatch Manager
It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.Read More...
The dispatch manager must be able to effectively supervise teams in high-stress emergency situations. They must be able to communicate effectively and perform important duties quickly and with little warning. The dispatch manager must have a thorough understanding of the emergency response process - including the computer-assisted dispatch systems - and be able to teach the process to others; they must also occasionally use this process personally when required to answer calls.
A high school diploma or equivalent is required in many agencies. Most employers require that prospective applicants have worked in an emergency call center environment for as many as five years, with some of that time spent in a supervisory role. Any external experience managing teams may be preferred.
Dispatch Manager Tasks
- Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
- Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.
- Supervise and direct workers, materials, equipment, and service vehicles.
- Communicate customer needs to work crews, monitor progress, and coordinate responses.
Dispatch Manager Job Listings
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Popular Skills for Dispatch Manager
Dispatch Managers who responded to the survey indicated only a few skills that they use on the job. Most notably, skills in Operations Management, Logistics, Customer Service, and Customer Relationship Management (CRM) are correlated to pay that is above average. Customer Relationship Management, on the other hand, is typically associated with much lower pay. Those proficient in Logistics are, more often than not, also skilled in Customer Service.
Pay by Experience Level for Dispatch Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience and pay tend to be weakly linked for Dispatch Managers — those with more experience do not necessarily bring in higher earnings. Relatively untried employees who have less than five years' experience make $42K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $49K. People with 10 to 20 years of experience make an average of about $52K in this role. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $56K.