Dispatch Manager Average Salary

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 55 Dispatch Manager votes.
national salary data
National Employer Data
National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$34,954 - $75,467  
   
Bonus
$990 - $14,681  
Profit Sharing
$5,625  
Commission
$23,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,593 - $72,632  
Country: United States | Currency: USD | Updated: 4 Feb 2017 | Individuals Reporting: 333

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Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.

The dispatch manager must be able to effectively supervise teams in high-stress emergency situations. They must be able to communicate effectively and perform important duties quickly and with little warning. The dispatch manager must have a thorough understanding of the emergency response process - including the computer-assisted dispatch systems - and be able to teach the process to others; they must also occasionally use this process personally when required to answer calls.

A high school diploma or equivalent is required in many agencies. Most employers require that prospective applicants have worked in an emergency call center environment for as many as five years, with some of that time spent in a supervisory role. Any external experience managing teams may be preferred.
Dispatch Manager Tasks
  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.
  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.

Key Stats

Gender

Female
48 %
Male
52 %
Salary
$36,497 - $52,697
Salary
$34,838 - $60,516

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 53 votes.
Less than 1 year
2%
1-4 years
32%
5-9 years
23%
10-19 years
29%
20 years or more
15%

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