Dispatch Manager Salary

The average salary for a Dispatch Manager is $48,516 per year.
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$32,946 - $74,088

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$11.01 - $21.44

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$32,946 - $74,088  
   
Bonus
$0.00 - $7,968  
Profit Sharing
$50.34 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,187 - $71,466  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 288
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.01 - $21.44  
   
Overtime
$14.59 - $32.86  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,968  
   
Profit Sharing
$50.34 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,187 - $71,466  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 75
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Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.

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Dispatch Manager Tasks

  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.
  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.

Common Career Paths for Dispatch Manager


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Dispatch Manager Job Listings

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Popular Skills for Dispatch Manager

Pay by Experience Level for Dispatch Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

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Experience Affects Dispatch Manager Salaries

Late-Career
up arrow 15%

Experienced
up arrow 12%

Mid-Career
up arrow 4%

National Average
$48,000

Entry-Level
up arrow 12%

Skills That Affect Dispatch Manager Salaries

Logistics
up arrow 3%

Operations Management
up arrow 3%

National Average
$48,000

Customer Service
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 72 votes.

Gender

Female
38 %
Male
63 %

Years of Experience

Less than 1 year
2%
1-4 years
33%
5-9 years
27%
10-19 years
25%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 70% dental benefits Dental: 60%
vision benefits Vision: 50% employee benefits None: 28%
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