Dispatch Managers in the United States can expect wages of $50K per year on average. Geography and experience level each impact pay for this group, with the former having the largest influence. Men make up a slight majority of Dispatch Managers (51 percent) who responded to the survey. While roughly a fourth report receiving no health benefits, a fair number do receive medical coverage, and a majority have dental, as well. Most Dispatch Managers like their work and job satisfaction is high. The data in this summary comes from the PayScale salary survey.
Read More
$35,260 - $77,521
(Median)
$35K
$50K
$78K
MEDIAN: $50,057
10%
50%
90%

Add this chart to your site: 640px    300px

$11.43 - $23.81
(Median)
$11
$16
$24
MEDIAN: $16.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$35,260 - $77,521  
   
Bonus
$1,030 - $14,544  
Profit Sharing
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,640 - $74,286  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 255
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.43 - $23.81  
   
Overtime
$17.82 - $30.33  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$1,030 - $14,544  
   
Profit Sharing
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,640 - $74,286  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 82
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Employers: Start Here »

Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.

Read More...

Dispatch Manager Tasks

  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.
  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.

Common Career Paths for Dispatch Manager


Add this chart to your site:   640px 640px    300px 300px


At the upper end, Dispatch Managers who move into an Operations Manager role can end up with a hefty increase in pay. The average income for Operations Managers is a much higher $59K per year.

Dispatch Manager Job Listings

Search for more jobs:

Popular Skills for Dispatch Manager


Dispatch Managers who responded to the survey indicated only a few skills that they use on the job. Most notably, skills in Operations Management, Logistics, Customer Service, and Customer Relationship Management (CRM) are correlated to pay that is above average. Customer Relationship Management, on the other hand, is typically associated with much lower pay. Those proficient in Logistics are, more often than not, also skilled in Customer Service.

Pay by Experience Level for Dispatch Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Dispatch Managers — those with more experience do not necessarily bring in higher earnings. Relatively untried employees who have less than five years' experience make $42K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $49K. People with 10 to 20 years of experience make an average of about $52K in this role. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $56K.

Dispatch Manager Advice

What do you wish you knew about your job when you first started out?

Dispatch Manager in Willow Springs:
"Know your equipment."
Know the season of all freight. It moves around the country and you can work for the best rates when you position your equipment in the right areas.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Employers: Start Here »

Experience Affects Dispatch Manager Salaries

Late-Career
up arrow 15%

Experienced
up arrow 7%

Mid-Career
0%

National Average
$49,000

Entry-Level
up arrow 13%

Skills That Affect Dispatch Manager Salaries

Operations Management
up arrow 1%

Logistics
up arrow 1%

National Average
$49,000

Customer Service
up arrow 3%

Customer Relationship Management (CRM)
up arrow 29%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 59 votes.

Gender

Female
49 %
Male
51 %

Years of Experience

Less than 1 year
1%
1-4 years
32%
5-9 years
24%
10-19 years
27%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 62%
medical benefits
Vision: 55%
dental benefits
None: 26%
ADVERTISEMENT