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Dispatch Manager Salary

Total annual pay for Dispatch Managers is approximately $47K, and commissions account for a significant portion of this final number — close to one-third on average. In the world of Dispatch Managers, overall income ranges from $30K near the bottom to $70K at the top; this can include more than $8K from bonuses and more than $5K from profit sharing in exceptional cases. Geographic location is the biggest factor affecting pay for this group, followed by career duration. The majority of Dispatch Managers claim high levels of job satisfaction. Male Dispatch Managers are more prevalent than women among those who took the survey — 64 percent of professionals. Health benefits are not claimed by all — just under a third lack any form of coverage — but more than half have medical insurance, and the greater part have dental, too. This overview is based on answers to PayScale's salary questionnaire.
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$30,754 - $72,108
(Median)
$31K
$48K
$72K
MEDIAN: $47,584
10%
50%
90%

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$10.93 - $21.53
(Median)
$11
$15
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$30,754 - $72,108  
   
Bonus
$0.00 - $8,005  
Profit Sharing
$50.68 - $4,932  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,810 - $69,699  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 279
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$10.93 - $21.53  
   
Overtime
$14.90 - $33.05  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $8,005  
   
Profit Sharing
$50.68 - $4,932  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,810 - $69,699  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 72

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Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.

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Dispatch Manager Tasks

  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.
  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.

Common Career Paths for Dispatch Manager


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At the upper end, Dispatch Managers who move into an Operations Manager role can end up with a hefty increase in pay. The average income for Operations Managers is a much higher $59K per year.

Dispatch Manager Job Listings

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Popular Skills for Dispatch Manager


Dispatch Managers typically list a handful of skills they use on the job. High-paying skills include Customer Service, Logistics, and Operations Management; these can bring in an additional 5 percent. Most people who know Logistics also know Customer Service.

Pay by Experience Level for Dispatch Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Dispatch Managers do not generally earn higher incomes from more experience in the field. The average worker who claims fewer than five years of experience earns around $41K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $49K. Dispatch Managers bring in $52K after working for 10 to 20 years. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $53K on average.

Related Job Salaries

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Experience Affects Dispatch Manager Salaries

Late-Career
up arrow 14%

Experienced
up arrow 13%

Mid-Career
up arrow 5%

National Average
$47,000

Entry-Level
up arrow 12%

Skills That Affect Dispatch Manager Salaries

Customer Service
up arrow 5%

Logistics
up arrow 4%

Operations Management
up arrow 4%

National Average
$47,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 72 votes.

Gender

Female
36 %
Male
64 %

Years of Experience

Less than 1 year
2%
1-4 years
34%
5-9 years
28%
10-19 years
25%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 70% dental benefits Dental: 59%
vision benefits Vision: 49% employee benefits None: 30%
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