Dispatch Manager Salary

A big portion of take-home pay for Dispatch Managers — more than a third, in fact — arrives through commissions. This profession's median overall income is approximately $48K. In the world of Dispatch Managers, overall cash allowance can occasionally include more than $8K from bonuses and, in some exceptional cases, $5K from profit sharing, causing incomes to vary widely between $30K and $71K. Geographic location and years of experience each impact pay for this group, with the former having the largest influence. Some workers in this field — just under a third — are not awarded benefits. Medical coverage is reported by a fair number and dental plans are enjoyed by more than half. Most workers in this position report high levels of job satisfaction. Most people who answered the questionnaire are men; 63 percent of Dispatch Managers are male. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$32,946 - $74,088

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$11.01 - $21.44

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$32,946 - $74,088  
   
Bonus
$0.00 - $7,968  
Profit Sharing
$50.34 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,187 - $71,466  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 288
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.01 - $21.44  
   
Overtime
$14.59 - $32.86  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,968  
   
Profit Sharing
$50.34 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,187 - $71,466  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 75
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Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.

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Dispatch Manager Tasks

  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.
  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.

Common Career Paths for Dispatch Manager


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At the upper end, Dispatch Managers who move into an Operations Manager role can end up with a hefty increase in pay. The average income for Operations Managers is a much higher $59K per year.

Dispatch Manager Job Listings

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Popular Skills for Dispatch Manager


Professional skills reported by Dispatch Managers are few in number. Those who have experience with Operations Management, Logistics, and Customer Service can expect to be compensated well for these skills. Skills that seem to negatively impact pay include Customer Service. Those proficient in Logistics are, more often than not, also skilled in Customer Service.

Pay by Experience Level for Dispatch Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Dispatch Managers, more experience in the field does not usually mean bigger paychecks. The average beginner in this position makes around $42K, but folks who have been around for five to 10 years see a markedly higher median salary of $50K. After working for 10 to 20 years, Dispatch Managers make a median salary of $53K. Dispatch Managers who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $55K.

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Experience Affects Dispatch Manager Salaries

Late-Career
up arrow 15%

Experienced
up arrow 12%

Mid-Career
up arrow 4%

National Average
$48,000

Entry-Level
up arrow 12%

Skills That Affect Dispatch Manager Salaries

Logistics
up arrow 3%

Operations Management
up arrow 3%

National Average
$48,000

Customer Service
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 72 votes.

Gender

Female
38 %
Male
63 %

Years of Experience

Less than 1 year
2%
1-4 years
33%
5-9 years
27%
10-19 years
25%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 70% dental benefits Dental: 60%
vision benefits Vision: 50% employee benefits None: 28%
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