Dispatch Manager Salary

A big portion of take-home pay for Dispatch Managers — close to a third, in fact — arrives through commissions. This profession's median overall income is approximately $48K. Including potential for bonuses and profit sharing — peaking near $11K and $12K, respectively — total cash payment to Dispatch Managers can bottom out near $31K or peak near $71K depending on individual performance. Residence and tenure each impact pay for this group, with the former having the largest influence. Job satisfaction is reported as high by the vast majority of workers. Health benefits are not enjoyed by everyone in this line of work, and about a third lack any coverage at all. Medical benefits are reported by more than half and dental coverage is claimed by the greater part. Men working as Dispatch Managers who took the survey just slightly outnumber women at 55 percent. The data in this summary comes from the PayScale salary survey.
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$35,074 - $73,000
$35K
$50K
$73K
MEDIAN: $50,000
10%
50%
90%

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$11.96 - $23.96
$12
$17
$24
MEDIAN: $17.01
10%
50%
90%

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$0$72K
Salary $35,074 - $73,000
Bonus $824 - $11,037
Profit Sharing $242.82 - $11,836
Commission $15,800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,826 - $71,240
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 260
Hourly Data $0$35
Hourly Rate $11.96 - $23.96
Overtime $19.34 - $35.04
Annual Data $0$71K
Bonus $824 - $11,037
Commission $15,800
Profit Sharing $242.82 - $11,836
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,826 - $71,240
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 113

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.

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Dispatch Manager Tasks

  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.
  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.

Common Career Paths for Dispatch Manager


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For Dispatch Managers, progressing to a Transportation Manager role may result in a significant raise. On average, a Transportation Manager can earn $60K annually. Typical career progression for a Dispatch Manager involves becoming an Operations Manager or an Operations Manager, roles that pay $11K more and $11K more on average.

Dispatch Manager Job Listings

Popular Skills for Dispatch Manager


Dispatch Managers only report a few specific skills. Most notably, skills in Operations Management, Logistics, Customer Service, and Customer Relationship Management (CRM) are correlated to pay that is above average. Customer Relationship Management, on the other hand, is typically associated with much lower pay. Most people familiar with Logistics also know Customer Service.

Pay by Experience Level for Dispatch Manager

Pay by Experience for a Dispatch Manager has a positive trend. An entry-level Dispatch Manager with less than 5 years of experience can expect to earn an average total compensation of $42,000 based on 149 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Dispatch Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $49,000 based on 109 salaries. An experienced Dispatch Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 115 salaries. A Dispatch Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $56,000 based on 51 salaries.

Pay Difference by Location

National Average: $48,279

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Dispatch Managers, Atlanta offers exceptional salaries, 8 percent above the national average. Dispatch Managers will also find cushy salaries in Chicago (+8 percent) and Dallas (+6 percent). Dispatch Managers in Jacksonville make 28 percent less than the national average, proving that location is a major factor in pay. Employers in Denver and Los Angeles also lean toward paying below-median salaries (20 percent lower and 11 percent lower, respectively).

Dispatch Manager Reviews

Q: What is it like working as a Dispatch Manager?

Dispatch Manager in Lafayette:
Pros: 7 days on / 7 days off with opportunity for extra days if desired.
Cons: Must work up to 14 hours per day to complete tasks properly.

Dispatch Manager in Jacksonville:
"Work work work."
Pros: I like that we can dress casual, and that the boss actually cares for his employees.
Cons: Overtime with no extra pay due to salary, also working for $15 an hour.

Related Job Salaries

Key Stats for Dispatch Manager

Gender

Female
45 %
Male
55 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 70 votes.
Less than 1 year
1%
1-4 years
33%
5-9 years
24%
10-19 years
28%
20 years or more
14%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Dispatch Manager Salaries

▲17%

▲8%

▲1%

National Average
$48,000

▼14%

Skills That Affect Dispatch Manager Salaries


▲1%

National Average
$48,000

Customer Service
▼2%

Customer Relationship Management (CRM)
▼40%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 70 votes.

Gender

Female
45 %
Male
55 %

Years of Experience

Less than 1 year
1%
1-4 years
33%
5-9 years
24%
10-19 years
28%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 66%
dental benefits
Dental: 56%
vision benefits
Vision: 49%
no benefits
None: 32%
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