Total annual pay for Dispatch Managers is approximately $48K, and commissions account for a significant portion of this final number — close to one-half on average. With some bonuses approaching $15K and certain profit sharing proceeds approaching $12K, overall incomes of Dispatch Managers spread between $31K and $73K depending on individual performance. Location and career duration each impact pay for this group, with the former having the largest influence. Although a fair number have medical coverage and more than half have dental coverage, just under a third claim no health benefits at all. Men working as Dispatch Managers who took the survey just slightly outnumber women at 52 percent. Work is enjoyable for Dispatch Managers, who typically claim high levels of job satisfaction. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
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$34,940 - $76,611
$35K
$50K
$77K
MEDIAN: $49,777
10%
50%
90%

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$11.71 - $23.85
$12
$16
$24
MEDIAN: $16.29
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$34,940 - $76,611  
   
Bonus
$1,000 - $14,830  
Profit Sharing
$242.90 - $11,920  
Commission
$23,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,625 - $73,155  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 257
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.71 - $23.85  
   
Overtime
$18.81 - $32.64  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$1,000 - $14,830  
   
Commission
$23,300  
Profit Sharing
$242.90 - $11,920  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,625 - $73,155  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 91

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.

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Dispatch Manager Tasks

  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.
  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.

Common Career Paths for Dispatch Manager


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Dispatch Managers who move on to become Operations Managers may enjoy significant pay raises, as Operations Managers get paid an average of $59K per year.

Dispatch Manager Job Listings

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Popular Skills for Dispatch Manager


Dispatch Managers only report a few specific skills. Most notably, skills in Operations Management, Logistics, Customer Service, and Customer Relationship Management (CRM) are correlated to pay that is above average. Customer Relationship Management, on the other hand, is typically associated with much lower pay. Those educated in Logistics tend to be well versed in Customer Service.

Pay by Experience Level for Dispatch Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Dispatch Managers do not generally earn higher incomes from more experience in the field. Salaries for the relatively untried average out to around $41K, but survey participants with five to 10 years of experience earn a significantly higher median of $49K. The average pay reported by folks with 10 to 20 years of experience is around $52K. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $55K.

Dispatch Manager Advice

Q: What is it like working as a Dispatch Manager?

Dispatch Manager in Willow Springs:
"Know your equipment."
Know the season of all freight. It moves around the country and you can work for the best rates when you position your equipment in the right areas.

Related Job Salaries

Key Stats for Dispatch Manager

Gender

Female
48 %
Male
52 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 61 votes.
031
Less than 1 year
1%
1-4 years
32%
5-9 years
24%
10-19 years
28%
20 years or more
15%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Dispatch Manager Salaries

Late-Career
up arrow 14%

Experienced
up arrow 7%

Mid-Career
up arrow 1%

National Average
$48,000

Entry-Level
up arrow 15%

Skills That Affect Dispatch Manager Salaries


Logistics
0%

National Average
$48,000

Customer Service
up arrow 1%

Customer Relationship Management (CRM)
up arrow 40%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 61 votes.

Gender

Female
48 %
Male
52 %

Years of Experience

Less than 1 year
1%
1-4 years
32%
5-9 years
24%
10-19 years
28%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 60%
vision benefits
Vision: 53%
dental benefits
None: 28%
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