Dispatch Manager Salary

The average salary for a Dispatch Manager is $47,043 per year.
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$31,005 - $71,517
(Median)
$31K
$47K
$72K
MEDIAN: $47,042
10%
50%
90%

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$10.98 - $21.47
(Median)
$11
$15
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Salary
$31,005 - $71,517  
   
Bonus
$0.00 - $7,991  
Profit Sharing
$51.06 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,884 - $69,338  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 276
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$10.98 - $21.47  
   
Overtime
$14.90 - $33.05  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,991  
   
Profit Sharing
$51.06 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,884 - $69,338  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 74

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Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.

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Dispatch Manager Tasks

  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.
  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.

Common Career Paths for Dispatch Manager


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Dispatch Manager Job Listings

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Popular Skills for Dispatch Manager

Pay by Experience Level for Dispatch Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

United States (change)

Experience Affects Dispatch Manager Salaries

Experienced
up arrow 13%

Late-Career
up arrow 13%

Mid-Career
up arrow 5%

National Average
$46,000

Entry-Level
up arrow 12%

Skills That Affect Dispatch Manager Salaries

Customer Service
up arrow 6%



National Average
$46,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 72 votes.

Gender

Female
35 %
Male
65 %

Years of Experience

Less than 1 year
2%
1-4 years
34%
5-9 years
28%
10-19 years
25%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 69% dental benefits Dental: 58%
vision benefits Vision: 47% employee benefits None: 30%