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Dispatch Manager Salary

A large fraction of take-home pay for Dispatch Managers comes from commissions — approximately one-third on average, in fact. The median overall income in this field is approximately $46K. Total cash earnings of Dispatch Managers range from $30K on the low end to $69K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $8K and $5K, respectively. Experience level and the particular city each impact pay for this group, with the former having the largest influence. Unfortunately, some people in this line of work are without benefits — just under a third lack coverage. On the flip side, the larger part have medical insurance and more than half receive dental plans. There are more male Dispatch Managers than female among those who completed the questionnaire, making up 65 percent. Most Dispatch Managers report high levels of job satisfaction. The numbers in this rundown were provided by PayScale's salary survey participants.
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$31,005 - $71,517
(Median)
$31K
$47K
$72K
MEDIAN: $47,042
10%
50%
90%

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$10.98 - $21.47
(Median)
$11
$15
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Salary
$31,005 - $71,517  
   
Bonus
$0.00 - $7,991  
Profit Sharing
$51.06 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,884 - $69,338  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 276
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$10.98 - $21.47  
   
Overtime
$14.90 - $33.05  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,991  
   
Profit Sharing
$51.06 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,884 - $69,338  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 74

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Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.

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Dispatch Manager Tasks

  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.
  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.

Common Career Paths for Dispatch Manager


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As Dispatch Managers transition into upper-level roles such as Operations Manager, they may see a strong upturn in salary. Operations Managers earn $59K on average per year.

Dispatch Manager Job Listings

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Popular Skills for Dispatch Manager


Typical Dispatch Managers report a focused set of job skills. Customer Service, Operations Management, and Logistics are considered valuable skills that consequently increase employee pay by 6 percent. Most people who know Logistics also know Customer Service.

Pay by Experience Level for Dispatch Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Dispatch Managers, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Salaries for the relatively untried average out to around $41K, but survey participants with five to 10 years of experience earn a significantly higher median of $48K. For Dispatch Managers, 10 to 20 years of experience on the job amounts to an average salary of $52K. People who have worked for more than 20 years report a median income no higher than the median for folks with 10 to 20 years of experience.

Related Job Salaries

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Experience Affects Dispatch Manager Salaries

Experienced
up arrow 13%

Late-Career
up arrow 13%

Mid-Career
up arrow 5%

National Average
$46,000

Entry-Level
up arrow 12%

Skills That Affect Dispatch Manager Salaries

Customer Service
up arrow 6%



National Average
$46,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 72 votes.

Gender

Female
35 %
Male
65 %

Years of Experience

Less than 1 year
2%
1-4 years
34%
5-9 years
28%
10-19 years
25%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 69% dental benefits Dental: 58%
vision benefits Vision: 47% employee benefits None: 30%