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Dispatch Manager Salary

In a profession for which the median take-home is approximately $46K, approximately one-third of overall earnings for Dispatch Managers arrives through commissions. Total incomes of Dispatch Managers incorporate potential for, in a few cases, more than $7K from bonuses and close to $5K from profit sharing; these performance components cause packages to range between $30K and $68K. Career duration and the particular city each impact pay for this group, with the former having the largest influence. The majority of Dispatch Managers (65 percent) who took the survey are men. The majority of Dispatch Managers claim high levels of job satisfaction. Slightly less than a third of professionals in this line of work do not receive benefits; however, a majority report medical coverage and the larger part claim dental coverage as well. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$30,455 - $70,006
(Median)
$30K
$47K
$70K
MEDIAN: $46,611
10%
50%
90%

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$10.95 - $21.50
(Median)
$11
$15
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Salary
$30,455 - $70,006  
   
Bonus
$0.00 - $7,213  
Profit Sharing
$51.06 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,661 - $68,005  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 253
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$10.95 - $21.50  
   
Overtime
$14.59 - $33.89  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,213  
   
Profit Sharing
$51.06 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,661 - $68,005  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 73
United States (change)

Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.

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Dispatch Manager Tasks

  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.
  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.

Common Career Paths for Dispatch Manager


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Dispatch Managers who go on to become Operations Managers may see their salaries climb quite a bit. Median pay for Operations Managers is $60K annually.

Dispatch Manager Job Listings

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Popular Skills for Dispatch Manager


Dispatch Managers typically list a handful of skills they use on the job. Logistics and Operations Management are considered valuable skills and can increase employee pay by 7 percent and 5 percent, respectively. Most people experienced in Logistics also know Customer Service.

Pay by Experience Level for Dispatch Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Dispatch Managers, experience does not seem to be a major factor in determining pay. Workers in their first five years can expect to earn $40K, but people who have been around for five to 10 years earn a noticeably bigger sum of $47K. The average pay reported by folks with 10 to 20 years of experience is around $53K. People who have worked for more than 20 years report a median income of $55K, which is barely higher than the median for folks with 10 to 20 years of experience.

Related Job Salaries

Experience Affects Dispatch Manager Salaries

Late-Career
up arrow 21%

Experienced
up arrow 17%

Mid-Career
up arrow 3%

National Average
$46,000

Entry-Level
up arrow 13%

Skills That Affect Dispatch Manager Salaries



Customer Service
up arrow 1%

National Average
$46,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 65 votes.

Gender

Female
35 %
Male
65 %

Years of Experience

Less than 1 year
2%
1-4 years
35%
5-9 years
28%
10-19 years
25%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 69% dental benefits Dental: 56%
vision benefits Vision: 44% employee benefits None: 31%