Engagement Manager Salary
Engagement Managers in the United States can expect wages of $87K annually on average. Overall compensation packages to Engagement Managers range from $43K on the low end to $157K on the high end; this includes bonuses that peak near $29K and profit sharing that approaches $19K, with some high rollers snagging commissions as high as $51K. The most important factor affecting compensation for this group is residence, followed by experience level and the specific company. Women are just slightly outnumbered, with male Engagement Managers making up 52 percent of survey respondents. Medical benefits are awarded to nearly all, and most earn dental coverage. Job satisfaction is reported as high by the vast majority of workers.
Job Description for Engagement Manager
The engagement manager is a project lead that manages many different projects and ensures cohesion among project teams; their goal is to build productivity and morale. The engagement manager schedules and conducts meetings with both employees and clients to find solutions to conflicts and strengthen partnerships. Often, the engagement manager takes on a consulting role, but they may also be assigned to directly drive projects.Read More...
As the engagement manager is responsible for coordinating a number of large groups, it is essential they be a personable, approachable individual with strong communications skills and an aptitude for diplomacy. A thorough knowledge of the various goals of each team is necessary to effectively promote cohesion. The engagement manager tracks the progress of these groups and works to develop methods to enhance cooperation and productivity. The ability to effectively manage time, personnel, and resources is vital for success in this position.
The typical minimum educational requirement for this position is a bachelor's degree in a field of study relevant to the company's focus. Specialized education or expertise in technical aspects of their industry is a plus, and a master's degree is generally preferred and often required. In addition, the prospective employee has at least two to five years as a member of project teams.
Engagement Manager Tasks
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers.
Engagement Manager Job Listings
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Popular Employer Salaries for Engagement Manager
Dominating the field, Syntel, Inc., Cognizant Technology Solutions Corp, TATA CONSULTANCY SERVICES LIMITED, IMS Health Inc, and Mu Sigma are top firms with a reputation for hiring a great number of Engagement Managers. Heading up the field in terms of compensation, Cognizant Technology Solutions Corp offers the most; Engagement Managers earn $140K on average there.
Popular Skills for Engagement Manager
Engagement Managers report using a deep pool of skills on the job. Most notably, facility with Consulting Management, IT Consulting, and Business Analysis are correlated to pay that is significantly above average, leading to increases of 41 percent, 34 percent, and 20 percent, respectively. Those listing Event Planning as a skill should be prepared for drastically lower pay. Social Media Marketing and Marketing Communications also typically command lower compensation. Those educated in Client Interaction tend to be well versed in Account Management and Program Management.
Pay by Experience Level for Engagement Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Engagement Managers generally obtain higher compensation for more plentiful past experience. Those in the early stages of their career can expect to make around $61K; however, individuals with five to 10 years of experience bring in $94K on average — a distinctly larger sum. After one to two decades on the job, professionals can reap plentiful salaries that average out to the six-figure sum of $114K. Engagement Managers who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $126K on average.
Pay Difference by Location
Atlanta offers some of the highest pay in the country for Engagement Managers, 46 percent above the national average. Engagement Managers can also look forward to large paychecks in cities like Arlington (+45 percent), Charlotte (+44 percent), Seattle (+23 percent), and San Francisco (+20 percent). Location is a huge contributor to overall pay, with Engagement Managers in Phoenix earning a whopping 32 percent below the national average. Washington and Denver are a couple other places where companies are known to pay below the median — salaries are 11 percent lower and 6 percent lower, respectively.