The engagement manager is a project lead that manages many different projects and ensures cohesion among project teams; their goal is to build productivity and morale. The engagement manager schedules and conducts meetings with both employees and clients to find solutions to conflicts and strengthen partnerships. Often, the engagement manager takes on a consulting role, but they may also be assigned to directly drive projects.
As the engagement manager is responsible for coordinating a number of large groups, it is essential they be a personable, approachable individual with strong communications skills and an aptitude for diplomacy. A thorough knowledge of the various goals of each team is necessary to effectively promote cohesion. The engagement manager tracks the progress of these groups and works to develop methods to enhance cooperation and productivity. The ability to effectively manage time, personnel, and resources is vital for success in this position.
The typical minimum educational requirement for this position is a bachelor's degree in a field of study relevant to the company's focus. Specialized education or expertise in technical aspects of their industry is a plus, and a master's degree is generally preferred and often required. In addition, the prospective employee has at least two to five years as a member of project teams.
Engagement Manager Tasks
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers.