Food servers are tasked with taking orders accurately, answering guest questions about the menu or restaurant in general, and then delivering that food in a timely manner. A food server is also expected to perform quality control work by checking back with guests. The server also presents the check at the end of service and may process the payment. In restaurants without bus persons, the server also cleans and resets his or her table after guests depart.
A good server must be fluent and knowledgeable about the menu at his or her restaurant and able to answer at least basic questions that a guest may have.
The server is typically expected to serve the tables as food comes up, or at least be available if a food runner is used to bring food out of the kitchen. Servers are the first line of customer service. They must be skilled at handling any issues or complaints that may arise, while also understanding the point at which escalating things to a supervisor or manager becomes necessary. Servers are also expected to maintain service at tables, keeping drinks refilled and clearing plates as courses are completed. Servers are typically expected to try to offer add-ons and upsells to guest orders in a pleasant manner, as well as courses like appetizers or desserts.
Servers typically do not need extensive formal education, with practical experience and aptitude being favored in this field. This can be a very high-stress occupation, and most servers spend long shifts in constant motion and on their feet. Servers typically work lunch and/or dinner hours in a restaurant environment.
Food Server Tasks
Input the order to the kitchen.
Record the details of the order from the guests.
When complete, retrieve order the from kitchen, confirm its accuracy, and deliver to guest.
Greet guests in a friendly and courteous manner and explain any specials and restaurant promotions for guest awareness.
Operate procedures to pre-check order and close out the check.