Front Desk/Receptionist, Medical or Dental Office Salary
Most Medical or Dental Office Receptionists in the United States are women. The median pay for people in this role is approximately $12.63 per hour. Career length is the biggest factor affecting pay for this group, followed by geography. Most workers in this position report moderate levels of job satisfaction. Health benefits are not enjoyed by everyone in this line of work, and just under one-half lack any coverage at all. Medical benefits are reported by approximately half and dental coverage is claimed by just under one in three. This report is based on answers to PayScale's salary questionnaire.
Job Description for Front Desk/Receptionist, Medical or Dental Office
A front desk receptionist at a medical or dental office performs front desk-related tasks such as greeting customers, checking them in, and scheduling follow-up appointments. At the same time, the front desk receptionist also answers calls and emails from patients requesting information and appointments. They may have to operate a telephone switchboard to route calls to the appropriate department, as well as perform clerical duties such as completing correspondence, data entry, and organizing files. Additionally, the receptionist obtains information from patients such as billing information, identification, and consent and patient information forms. They may also call insurance companies to verify insurance information, often before patient arrival. The front desk receptionist also performs transactions related to payments and co-payments involving cash and credit cards.Read More...
Usually, this position requires a high school diploma or equivalent; relevant experience is usually required or preferred as well. Customer service skills are important, as the front desk receptionist has to greet patients and interact with them. Since there are multiple duties corresponding with this job, the ability to multitask is essential as well. Positions may be part time or full time, and the hours that a front desk receptionist at a medical or dental office must work depend on their employer's operating hours.
Front Desk/Receptionist, Medical or Dental Office Tasks
- Answer telephones and direct calls to appropriate staff.
- Transcribe dictation for a variety of medical reports from physicians.
- Make travel arrangements for physicians.
- Receive and route messages and documents to appropriate staff.
- Compile and record medical charts, reports, and correspondence.
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Popular Skills for Front Desk/Receptionist, Medical or Dental Office
Survey takers who work as Medical or Dental Office Receptionists report a focused set of job skills. Those who have experience with Insurance, Scheduling, and Customer Service can expect to be compensated well for these skills. For most people, competency in Customer Service indicates knowledge of Insurance.
Pay by Experience Level for Front Desk/Receptionist, Medical or Dental Office
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Salaries for the relatively untried average out to around $25K, but survey participants with five to 10 years of experience earn a significantly higher median of $29K. Medical or Dental Office Receptionists with one to two decades of relevant experience report an average salary of approximately $31K. Respondents who boast more than two decades on the job don't boast commensurate pay, unfortunately; these veterans see average earnings of only $30K.