Women comprise the majority of Front Desk Receptionists in the United States. Individuals in this line of work make around $11.73 per hour on average. This group's pay is mainly influenced by location, followed by years of experience and the individual firm. The majority of Front Desk Receptionists claim high levels of job satisfaction. Some workers in this field — one-half — are not awarded benefits. Medical coverage is reported by slightly less than one-half and dental plans are enjoyed by over a third. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$19,677 - $46,979
(Median)
$20K
$32K
$47K
MEDIAN: $31,510
10%
50%
90%

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$8.78 - $16.08
(Median)
$8
$12
$16
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$19,677 - $46,979  
   
Bonus
$102.87 - $3,838  
Profit Sharing
$2,599  
Commission
$100.00 - $2,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,440 - $36,003  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 259
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$8.78 - $16.08  
   
Hourly Tips
$0.11 - $1.97  
Overtime
$12.57 - $25.26  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$102.87 - $3,838  
   
Commission
$100.00 - $2,750  
Profit Sharing
$2,599  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,440 - $36,003  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 1,866
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Job Description for Front Desk Receptionist

Front desk receptionists perform a wide variety of front desk duties for an organization. They welcome and greet visitors or guests, ask if they have appointments and look at the schedule to confirm details of the visitors' appointments. They call the individuals that are expecting the visitors to let them know that they have arrived; if instructed, they direct the visitor to the appropriate location within the company. The front desk receptionist must follow all security procedures, as well as monitor the logbook of visitors and issue visitor badges if needed. They must maintain a clean reception area, as well as comply with their company’s procedures, rules and regulations at all times. Additionally, front desk receptionists must answer the phone at the front desk, routing calls and responding to questions.

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Front Desk Receptionist Tasks

  • Perform administrative support tasks; proofreading, typing, operating calculators, facsimile machine and computers.
  • Operate telephone switchboard to answer, screen, route calls and relays messages.
  • Greet and answer inquiries for general public, customers and visitors; announce and log visitors.
  • Process outgoing mail and receive deliveries.

Common Career Paths for Front Desk Receptionist


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It's not very common for Front Desk Receptionists to move on to become Hotel General Managers. Average pay for a Hotel General Manager is $52K annually. Becoming a Receptionist or an Administrative Assistant is, however, a more typical career progression for Front Desk Receptionists.

Receptionist Job Listings

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Popular Employer Salaries for Front Desk Receptionist


Leading companies who hire large numbers of Front Desk Receptionists include Holiday Inn Express, Best Western International, Inc., Holiday Inn, YMCA, and Courtyard by Marriott. Heading up the field in terms of compensation, Best Western International, Inc. offers the most; Front Desk Receptionists earn $21K on average there.

Holiday Inn Express offers the lowest pay, with a median salary of just $18K. The pay scale doesn't vary widely, either; compensation ranges from $15K to $28K.

Popular Skills for Front Desk Receptionist


Survey takers working as Front Desk Receptionists report using a large range of professional skills. Most notably, skills in Administration, Office Administration, Billing, and Phone Support are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Computer Service. Those proficient in Phone Support are, more often than not, also skilled in Data Entry. The majority of those who know Customer Service also know Scheduling, Data Entry, and Customer Relations.

Pay by Experience Level for Front Desk Receptionist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Front Desk Receptionists do not generally earn higher incomes from more experience in the field. Those in the early stages of their career can expect to make around $23K; however, individuals with five to 10 years of experience bring in $28K on average — a distinctly larger sum. Front Desk Receptionists bring in $30K after working for 10 to 20 years. Front Desk Receptionists with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $31K.

Pay Difference by Location

National Average: $25,053

Larger city markers indicate a job is popular in that location.

Front Desk Receptionists in New York, Washington, and Boston — all eastern cities in the United States — make more than the national average for those in this profession. They also represent the three highest-paid locations for Front Desk Receptionists in this country. The lowest-paying market is Oklahoma City, which sits 15 percent below the national average. A couple other locations with smaller-than-average paychecks include Virginia Beach (14 percent lower) and Buffalo (11 percent lower).

Front Desk Receptionist Reviews

What is it like working as a Front Desk Receptionist?

Front Desk Receptionist in New York City:
"Great ability to interact with the public."
Pros: Provide service and help others. Solve problems and distribute information about yoga. Talk to lots of different people and usually just help them accomplish their goal of taking classes.
Cons: Some stress at times. Some difficulty in knowing what the management is thinking or planning, little involvement of staff is changes that are planned or implemented.

Front Desk Receptionist in New Port Richey:
"Fast paced."
Pros: The management is understanding and flexible, good-natured coworkers and patients, work-at-home.
Cons: Stressful, too busy at times, and a lot of computer and phone problems.

Front Desk Receptionist in Flint:
"Front Desk Receptionist/Accounts Receivable."
Pros: There are many great things about this job, but the most thing I think I like the best is the face-to-face contact with customers and the fact that it's a smaller company with fewer employees, so it's more intimate climate.
Cons: Ironically, the thing I like least, can also be the thing I like the best. Sometimes, the area I work in can bring in unsavory people and sometimes, I feel unsafe.

Related Job Salaries

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Experience Affects Front Desk Receptionist Salaries




National Average
$25,000


Skills That Affect Front Desk Receptionist Salaries



Billing
up arrow 2%

Phone Support
up arrow 1%

Scheduling
up arrow 1%

Microsoft Excel
up arrow 1%

Data Entry
0%

Customer Relations
0%

Typing
0%

Organizing
0%

Microsoft Office
0%

National Average
$25,000

Customer Service
up arrow 1%

Filing
up arrow 1%

Microsoft Word
up arrow 1%

Computer Service
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 241 votes.

Gender

Female
91 %
Male
9 %

Years of Experience

Less than 1 year
10%
1-4 years
49%
5-9 years
16%
10-19 years
17%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 47%
dental benefits
Dental: 36%
medical benefits
Vision: 28%
dental benefits
None: 49%
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