Front Desk Receptionist Salary
Women comprise the majority of Front Desk Receptionists in the United States. Individuals in this line of work make around $11.73 per hour on average. This group's pay is mainly influenced by location, followed by years of experience and the individual firm. The majority of Front Desk Receptionists claim high levels of job satisfaction. Some workers in this field — one-half — are not awarded benefits. Medical coverage is reported by slightly less than one-half and dental plans are enjoyed by over a third. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
Job Description for Front Desk Receptionist
Front desk receptionists perform a wide variety of front desk duties for an organization. They welcome and greet visitors or guests, ask if they have appointments and look at the schedule to confirm details of the visitors' appointments. They call the individuals that are expecting the visitors to let them know that they have arrived; if instructed, they direct the visitor to the appropriate location within the company. The front desk receptionist must follow all security procedures, as well as monitor the logbook of visitors and issue visitor badges if needed. They must maintain a clean reception area, as well as comply with their company’s procedures, rules and regulations at all times. Additionally, front desk receptionists must answer the phone at the front desk, routing calls and responding to questions.Read More...
A high school diploma or equivalent is generally the minimum educational requirement for front desk receptionist positions. Possessing a certificate in a relevant field from a trade or vocational school may be beneficial. Experience as a receptionist is generally required or preferred as well. Many employers require their front desk receptionists to be knowledgeable in basic computer software such as the Microsoft Office suite. Additionally, front desk receptionists must have excellent typing, communication and multitasking skills. They should be able to work effectively with a wide variety of coworkers and visitors.
Front Desk Receptionist Tasks
- Greet and answer inquiries for general public, customers and visitors; announce and log visitors.
- Process outgoing mail and receive deliveries.
- Perform administrative support tasks; proofreading, typing, operating calculators, facsimile machine and computers.
- Operate telephone switchboard to answer, screen, route calls and relays messages.
Common Career Paths for Front Desk Receptionist
It's not very common for Front Desk Receptionists to move on to become Hotel General Managers. Average pay for a Hotel General Manager is $52K annually. Becoming a Receptionist or an Administrative Assistant is, however, a more typical career progression for Front Desk Receptionists.
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Popular Employer Salaries for Front Desk Receptionist
Leading companies who hire large numbers of Front Desk Receptionists include Holiday Inn Express, Best Western International, Inc., Holiday Inn, YMCA, and Courtyard by Marriott. Heading up the field in terms of compensation, Best Western International, Inc. offers the most; Front Desk Receptionists earn $21K on average there.
Holiday Inn Express offers the lowest pay, with a median salary of just $18K. The pay scale doesn't vary widely, either; compensation ranges from $15K to $28K.
Popular Skills for Front Desk Receptionist
Survey takers working as Front Desk Receptionists report using a large range of professional skills. Most notably, skills in Administration, Office Administration, Billing, and Phone Support are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Computer Service. Those proficient in Phone Support are, more often than not, also skilled in Data Entry. The majority of those who know Customer Service also know Scheduling, Data Entry, and Customer Relations.
Pay by Experience Level for Front Desk Receptionist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Front Desk Receptionists do not generally earn higher incomes from more experience in the field. Those in the early stages of their career can expect to make around $23K; however, individuals with five to 10 years of experience bring in $28K on average — a distinctly larger sum. Front Desk Receptionists bring in $30K after working for 10 to 20 years. Front Desk Receptionists with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $31K.
Pay Difference by Location
Front Desk Receptionists in New York, Washington, and Boston — all eastern cities in the United States — make more than the national average for those in this profession. They also represent the three highest-paid locations for Front Desk Receptionists in this country. The lowest-paying market is Oklahoma City, which sits 15 percent below the national average. A couple other locations with smaller-than-average paychecks include Virginia Beach (14 percent lower) and Buffalo (11 percent lower).