HVAC Service Manager Salary
Job Description for HVAC Service Manager
Heating, ventilation and air conditioning (HVAC) service managers’ responsibilities include leading their technicians who install and fix the units, ensuring customer satisfaction, training new employees, and responding to service calls. While HVAC service managers can work in an office, they typically spend at least a portion of their time at customers’ homes to perform necessary HVAC services; this may include working on the outside and the inside of the homes.Read More...
This job has physical - as well as mental - components. HVAC service managers need to be able to use relevant tools in HVAC repair; they also must possess excellent customer service skills to communicate with clients about necessary repairs. The ability to squat, kneel, bend, and perform other physical movements required during repair is also necessary.
Educational requirements for this position typically include a related degree or a certificate from a community or technical college; employers may prefer that applicants obtain their degree or certificate from a program recognized by a major accrediting agency. Most of the time, HVAC service managers work during the regular business hours, but they may respond to service calls outside of these times. They often work 40 hours a week, although overtime may be required.
HVAC Service Manager Tasks
- Provide customers with price estimations for parts and labor; effectively estimate project hours for specific services and coordinate with team to shorten downtime.
- Work with customers and team to provide technical support, resolve issues, and provide HVAC product maintenance.
- Manage, develop and lead HVAC service staff by recruiting, interviewing, hiring, training, and reviewing the performance of all staff employees.
- Maintain a well-trained team that is up to date on new technology, use tools and materials properly and provide each customer with quality workmanship.
HVAC Service Manager Job Listings
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Popular Skills for HVAC Service Manager
HVAC Service Managers report using a diverse set of skills on the job. Most notably, skills in Technical Services, Controls, Systems Troubleshooting, and Operations Management are correlated to pay that is above average. For most people, competency in Customer Service indicates knowledge of Operations Management and Controls.
Pay by Experience Level for HVAC Service Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience does not seem to be a strong driver of pay increase in this role. Relatively untried employees who have less than five years' experience make $53K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $63K. The average pay reported by folks with 10 to 20 years of experience is around $66K. Veterans who have acquired more than 20 years report a median income of $71K, which is generally higher than the pay reported by other tenure groups.
Pay Difference by Location
For HVAC Service Managers, New York provides a pay rate that is 41 percent greater than the national average. HVAC Service Managers will also find cushy salaries in San Antonio (+22 percent), Milwaukee (+14 percent), Seattle (+12 percent), and Atlanta (+10 percent). With compensation 16 percent below the national average, Richmond is not known for hefty paychecks and actually represents the lowest-paying market. Nashville and Orlando are a couple other places where companies are known to pay below the median — salaries are 8 percent lower and 5 percent lower, respectively.