Help Desk Analyst (Computer) Salary

A Help Desk Analyst (Computer) earns an average wage of $17.95 per hour. Most people with this job move on to other positions after 20 years in this career.

$31,894 - $59,630
$32K
$43K
$60K
MEDIAN: $42,792
10%
50%
90%

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$13.17 - $25.96
$13
$18
$26
MEDIAN: $17.95
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$31,894 - $59,630  
   
Bonus
$0.00 - $3,074  
Profit Sharing
$3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,061 - $58,146  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 232
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$13.17 - $25.96  
   
Overtime
$21.15 - $39.71  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $3,074  
   
Profit Sharing
$3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,061 - $58,146  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 237

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Help Desk Analyst (Computer)

A help desk analyst (computer) provides technical support on computers. He or she offers assistance either to the employees of a company who need to use them for work or, in the case of hardware or software companies, for customers who have made purchases from the company. The help desk analyst listens to the difficulties an employee or customer is having and works to attempt to solve the problems.

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Help Desk Analyst (Computer) Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Common Career Paths for Help Desk Analyst (Computer)


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Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Analyst (Computer)

Pay by Experience Level for Help Desk Analyst (Computer)

Pay by Experience for a Help Desk Analyst (Computer) has a positive trend. An entry-level Help Desk Analyst (Computer) with less than 5 years of experience can expect to earn an average total compensation of $38,000 based on 300 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Analyst (Computer) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $45,000 based on 158 salaries. An experienced Help Desk Analyst (Computer) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $49,000 based on 94 salaries. A Help Desk Analyst (Computer) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $47,000 based on 21 salaries.

Pay Difference by Location

National Average: $41,080

Larger city markers indicate a job is popular in that location.

Help Desk Analyst (Computer) Reviews

Q: What is it like working as a Help Desk Analyst (Computer)?

Help Desk Analyst (Computer) in Menomonee Falls:
"Problem solver with an Emphasis on customer service."
Pros: New interactions with many people. Learning on a daily basis. Flexibility. Coworkers.
Cons: Repetitive tasks. Phone calls (25+ a day) Sitting long periods of time. The Commute. Payscale. Slow accumulation of vacation hours.

Related Job Salaries

Key Stats for Help Desk Analyst (Computer)

Gender

Female
20 %
Male
79 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 85 votes.
Less than 1 year
6%
1-4 years
47%
5-9 years
25%
10-19 years
18%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Analyst (Computer) Salaries

▲18%

▲14%

▲10%

National Average
$41,000

▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 85 votes.

Gender

Female
20 %
Male
79 %

Years of Experience

Less than 1 year
6%
1-4 years
47%
5-9 years
25%
10-19 years
18%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 69%
vision benefits
Vision: 61%
no benefits
None: 19%