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Help Desk Analyst (Computer) Salary

A Help Desk Analyst (Computer) earns an average wage of $17.82 per hour. The highest paying skills associated with this job are Microsoft Active Directory and Help Desk / Desktop Support (Tier 2). Most people with this job move on to other positions after 20 years in this career.

$30,052 - $58,701
(Median)
$30K
$43K
$59K
MEDIAN: $42,528
10%
50%
90%

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$12.66 - $24.61
(Median)
$13
$18
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$30,052 - $58,701  
   
Bonus
$0.00 - $2,521  
Profit Sharing
$217.94 - $3,690  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,545 - $56,675  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 389
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$12.66 - $24.61  
   
Overtime
$18.46 - $37.78  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $2,521  
   
Profit Sharing
$217.94 - $3,690  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,545 - $56,675  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 496

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Job Description for Help Desk Analyst (Computer)

A help desk analyst (computer) provides technical support on computers. He or she offers assistance either to the employees of a company who need to use them for work or, in the case of hardware or software companies, for customers who have made purchases from the company. The help desk analyst listens to the difficulties an employee or customer is having and works to attempt to solve the problems.

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Help Desk Analyst (Computer) Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Help Desk Analyst (Computer)


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Computer Help Desk Representative Job Listings

Jobs by Simply Hired
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Popular Skills for Help Desk Analyst (Computer)

Pay by Experience Level for Help Desk Analyst (Computer)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Help Desk Analyst (Computer) Reviews

What is it like working as a Help Desk Analyst (Computer)?

Help Desk Analyst (Computer) in Menomonee Falls:
"Problem solver with an Emphasis on customer service."
Pros: New interactions with many people. Learning on a daily basis. Flexibility. Coworkers.
Cons: Repetitive tasks. Phone calls (25+ a day) Sitting long periods of time. The Commute. Payscale. Slow accumulation of vacation hours.

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United States (change)

Experience Affects Help Desk Analyst (Computer) Salaries

Late-Career
up arrow 21%



National Average
$40,000


Skills That Affect Help Desk Analyst (Computer) Salaries





A+
up arrow 3%

Network Management / Administration
up arrow 2%

Windows NT / 2000 / XP Networking
up arrow 1%

Microsoft Exchange
up arrow 1%

National Average
$40,000

Help Desk / Desktop Support
up arrow 1%

Microsoft Office
up arrow 3%

Windows Operating System General Use
up arrow 3%

Help Desk / Desktop Support (Tier 1)
up arrow 4%

Microsoft Word
up arrow 4%

Microsoft Excel
up arrow 8%

Cisco Networking
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 171 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
4%
1-4 years
46%
5-9 years
27%
10-19 years
19%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 69%
vision benefits Vision: 58% employee benefits None: 22%
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