A Help Desk Analyst (Computer) earns an average wage of $17.87 per hour. People in this job generally don't have more than 20 years' experience. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience.

$32,921 - $58,441
(Median)
$33K
$43K
$58K
MEDIAN: $42,625
10%
50%
90%

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$13.18 - $26.85
(Median)
$13
$18
$27
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$32,921 - $58,441  
   
Bonus
$0.00 - $3,878  
Profit Sharing
$503 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,197 - $58,522  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 226
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$13.18 - $26.85  
   
Hourly Tips
$2.00  
Overtime
$21.58 - $40.30  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $3,878  
   
Profit Sharing
$503 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,197 - $58,522  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 228
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Job Description for Help Desk Analyst (Computer)

A help desk analyst (computer) provides technical support on computers. He or she offers assistance either to the employees of a company who need to use them for work or, in the case of hardware or software companies, for customers who have made purchases from the company. The help desk analyst listens to the difficulties an employee or customer is having and works to attempt to solve the problems.

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Help Desk Analyst (Computer) Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Help Desk Analyst (Computer)


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Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Analyst (Computer)

Pay by Experience Level for Help Desk Analyst (Computer)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $40,919

Larger city markers indicate a job is popular in that location.

Help Desk Analyst (Computer) Reviews

What is it like working as a Help Desk Analyst (Computer)?

Help Desk Analyst (Computer) in Menomonee Falls:
"Problem solver with an Emphasis on customer service."
Pros: New interactions with many people. Learning on a daily basis. Flexibility. Coworkers.
Cons: Repetitive tasks. Phone calls (25+ a day) Sitting long periods of time. The Commute. Payscale. Slow accumulation of vacation hours.

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Experience Affects Help Desk Analyst (Computer) Salaries




National Average
$41,000


Skills That Affect Help Desk Analyst (Computer) Salaries

SQL
up arrow 7%

A+
up arrow 6%



Windows Support
up arrow 3%

Virtual Private Networking (VPN)
up arrow 3%

Windows Operating System General Use
up arrow 1%

Help Desk / Desktop Support
0%

Microsoft Exchange
0%

Account Management
0%

National Average
$41,000

Help Desk / Desktop Support (Tier 1)
up arrow 1%

Microsoft Office
up arrow 1%

Applications
up arrow 2%



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 82 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
6%
1-4 years
48%
5-9 years
23%
10-19 years
19%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 70%
medical benefits
Vision: 61%
dental benefits
None: 19%
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