A Help Desk Analyst (Computer) earns an average wage of $18.00 per hour. Most people with this job move on to other positions after 20 years in this career.

$32,090 - $57,999
$32K
$43K
$58K
MEDIAN: $42,822
10%
50%
90%

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$13.37 - $26.06
$13
$18
$26
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$32,090 - $57,999  
   
Bonus
$0.00 - $3,098  
Profit Sharing
$503 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,036 - $57,665  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 236
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$13.37 - $26.06  
   
Overtime
$21.45 - $40.30  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $3,098  
   
Profit Sharing
$503 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,036 - $57,665  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 243

Find Out Exactly What You Should Be Paid

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Job Description for Help Desk Analyst (Computer)

A help desk analyst (computer) provides technical support on computers. He or she offers assistance either to the employees of a company who need to use them for work or, in the case of hardware or software companies, for customers who have made purchases from the company. The help desk analyst listens to the difficulties an employee or customer is having and works to attempt to solve the problems.

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Help Desk Analyst (Computer) Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Common Career Paths for Help Desk Analyst (Computer)


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Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Analyst (Computer)

Pay by Experience Level for Help Desk Analyst (Computer)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $41,002

Larger city markers indicate a job is popular in that location.

Help Desk Analyst (Computer) Reviews

Q: What is it like working as a Help Desk Analyst (Computer)?

Help Desk Analyst (Computer) in Menomonee Falls:
"Problem solver with an Emphasis on customer service."
Pros: New interactions with many people. Learning on a daily basis. Flexibility. Coworkers.
Cons: Repetitive tasks. Phone calls (25+ a day) Sitting long periods of time. The Commute. Payscale. Slow accumulation of vacation hours.

Related Job Salaries

Key Stats for Help Desk Analyst (Computer)

Gender

Female
21 %
Male
79 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 89 votes.
Less than 1 year
5%
1-4 years
47%
5-9 years
24%
10-19 years
19%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Analyst (Computer) Salaries




National Average
$41,000


Skills That Affect Help Desk Analyst (Computer) Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 89 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
5%
1-4 years
47%
5-9 years
24%
10-19 years
19%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 69%
vision benefits
Vision: 61%
dental benefits
None: 19%
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