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Help Desk Analyst (Computer) Salary (United States)

A Help Desk Analyst (Computer) earns an average wage of $17.48 per hour. The highest paying skills associated with this job are Microsoft Active Directory and Help Desk / Desktop Support (Tier 2). Most people with this job move on to other positions after 20 years in this career.
Help Desk Analyst (Computer) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,876 - $57,813
(Median)
30K
35K
42K
50K
58K
MEDIAN: $41,940
10%
25%
50%
75%
90%
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Help Desk Analyst (Computer) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.35 - $24.17
(Median)
12
15
17
21
24
MEDIAN: $17.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,876 - $57,813  
   
Bonus
$0.00 - $2,987  
Profit Sharing
$221.54 - $3,662  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,084 - $55,810  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 520
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$12.35 - $24.17  
   
Overtime
$18.08 - $36.54  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $2,987  
   
Profit Sharing
$221.54 - $3,662  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,084 - $55,810  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 616
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Job Description for Help Desk Analyst (Computer)

A help desk analyst (computer) provides technical support on computers. He or she offers assistance either to the employees of a company who need to use them for work or, in the case of hardware or software companies, for customers who have made purchases from the company. The help desk analyst listens to the difficulties an employee or customer is having and works to attempt to solve the problems.
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Help Desk Analyst (Computer) Tasks
  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Help Desk Analyst (Computer)

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Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Analyst (Computer)

Pay by Experience Level for Help Desk Analyst (Computer)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Washington
up arrow 26%
Philadelphia
up arrow 24%
Boston
up arrow 18%
New York
up arrow 15%
Houston
up arrow 14%
Chicago
up arrow 14%
Seattle
up arrow 6%
Atlanta
up arrow 1%
National Average
$39,000
Dallas
up arrow 3%
Columbus
up arrow 17%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Help Desk Analyst (Computer) Salaries

Late-Career
up arrow 24%
National Average
$39,000

Skills That Affect Help Desk Analyst (Computer) Salaries

Network Management / Administration
up arrow 5%
Windows NT / 2000 / XP Networking
up arrow 4%
A+
up arrow 1%
Microsoft Exchange
up arrow 1%
Windows Operating System General Use
0%
National Average
$39,000
Help Desk / Desktop Support
up arrow 1%
Microsoft Access
up arrow 1%
Microsoft Office
up arrow 2%
Microsoft Word
up arrow 3%
Microsoft Excel
up arrow 7%
Cisco Networking
up arrow 7%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 221 votes.

Gender

Female
20%
female alumni
 
Male
80%
male alumni

Years of Experience

Less than 1 year
4%
1-4 years
48%
5-9 years
26%
10-19 years
19%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 69%
vision benefits Vision: 56% employee benefits None: 23%