The average pay for a Help Desk Manager is $65,497 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.

$45,342 - $92,618
(Median)
$45K
$65K
$93K
MEDIAN: $65,496
10%
50%
90%

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$14.66 - $35.75
(Median)
$15
$24
$36
MEDIAN: $23.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Salary
$45,342 - $92,618  
   
Bonus
$805 - $10,067  
Profit Sharing
$-0.50 - $6,411  
Commission
$25.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,946 - $94,481  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 321
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$14.66 - $35.75  
   
Hourly Tips
$2.00  
Overtime
$22.29 - $50.90  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$805 - $10,067  
   
Commission
$25.00  
Profit Sharing
$-0.50 - $6,411  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,946 - $94,481  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 36
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Job Description for Help Desk Manager

Help desk managers are responsible for all aspects of client support services. They manage a team of customer service analysts and are tasked with establishing policies that best identify client needs, address their issues, and provide them with accurate responses to questions. Most help desk managers are external client-directed. However, in larger companies, they may handle internal questions, such as at an information technology (IT) help desk.

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Help Desk Manager Tasks

  • Oversee servicing of a range of equipment from workstations to servers to networks.
  • Plan, direct and coordinate daily activities of a department/group/team.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.
  • Plan, direct, and coordinate of the internal information technology help desk.

Common Career Paths for Help Desk Manager


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Technical Support Manager Job Listings

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Popular Skills for Help Desk Manager

Pay by Experience Level for Help Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $64,602

Larger city markers indicate a job is popular in that location.

Help Desk Manager Reviews

What is it like working as a Help Desk Manager?

Help Desk Manager in Roswell:
Pros: With every question from a user I have a opportunity to share what I have learned or to learn something new. I love fixing things or getting daily wins!
Cons: Stupid questions and people who don't want to learn or do for themselves.

Related Job Salaries

United States (change)

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Experience Affects Help Desk Manager Salaries



National Average
$65,000



Skills That Affect Help Desk Manager Salaries

Windows Operating System General Use
up arrow 4%

Project Management
up arrow 3%

People Management
up arrow 2%

Customer Relationship Management (CRM)
up arrow 2%

Systems Help Desk Management
up arrow 1%

National Average
$65,000

Microsoft Office
up arrow 3%

Network Management / Administration
up arrow 3%





SQL
up arrow 6%


A+
up arrow 12%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 61 votes.

Gender

Female
28 %
Male
72 %

Years of Experience

Less than 1 year
1%
1-4 years
24%
5-9 years
25%
10-19 years
40%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 75%
medical benefits
Vision: 70%
dental benefits
None: 11%
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