Help Desk Manager Salary

The average pay for a Help Desk Manager is $63,278 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.

$45,196 - $88,447
(Median)
$45K
$63K
$88K
MEDIAN: $63,278
10%
50%
90%

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$14.20 - $34.49
(Median)
$14
$22
$34
MEDIAN: $22.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$45,196 - $88,447  
   
Bonus
$0.00 - $9,594  
Profit Sharing
$780 - $6,589  
Commission
$25.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,862 - $90,598  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 538
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18$36$54
Hourly Rate
$14.20 - $34.49  
   
Overtime
$21.47 - $53.88  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,594  
   
Commission
$25.00  
Profit Sharing
$780 - $6,589  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,862 - $90,598  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 41
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Job Description for Help Desk Manager

Help desk managers are responsible for all aspects of client support services. They manage a team of customer service analysts and are tasked with establishing policies that best identify client needs, address their issues, and provide them with accurate responses to questions. Most help desk managers are external client-directed. However, in larger companies, they may handle internal questions, such as at an information technology (IT) help desk.

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Help Desk Manager Tasks

  • Oversee servicing of a range of equipment from workstations to servers to networks.
  • Plan, direct and coordinate daily activities of a department/group/team.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.
  • Plan, direct, and coordinate of the internal information technology help desk.

Common Career Paths for Help Desk Manager


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Help Desk Manager Job Listings

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Popular Skills for Help Desk Manager

Pay by Experience Level for Help Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

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Experience Affects Help Desk Manager Salaries




National Average
$63,000


Skills That Affect Help Desk Manager Salaries

Project Management
up arrow 7%

People Management
up arrow 3%

Windows Operating System General Use
0%

National Average
$63,000

Systems Help Desk Management
up arrow 1%

Network Management / Administration
up arrow 1%

Help Desk / Desktop Support
up arrow 2%

Windows NT / 2000 / XP Networking
up arrow 2%

Help Desk / Desktop Support (Tier 2)
up arrow 3%

A+
up arrow 3%

SQL
up arrow 4%



Microsoft Access
up arrow 7%


Microsoft Word
up arrow 10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 104 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
1%
1-4 years
19%
5-9 years
29%
10-19 years
43%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 81%
medical benefits
Vision: 70%
dental benefits
None: 9%
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