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Help Desk Manager Salary

The average pay for a Help Desk Manager is $61,827 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.
$45,339 - $85,577
(Median)
45K
62K
74K
86K
MEDIAN: $61,826
10%
50%
75%
90%

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$14.58 - $36.87
(Median)
15
22
26
37
MEDIAN: $21.00
10%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Salary
$45,339 - $85,577  
   
Bonus
$0.00 - $8,308  
Profit Sharing
$817 - $6,851  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,930 - $88,932  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 447
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$14.58 - $36.87  
   
Overtime
$18.03 - $52.44  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $8,308  
   
Profit Sharing
$817 - $6,851  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,930 - $88,932  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 30
United States (change)

Job Description for Help Desk Manager

Help desk managers are responsible for all aspects of client support services. They manage a team of customer service analysts and are tasked with establishing policies that best identify client needs, address their issues, and provide them with accurate responses to questions. Most help desk managers are external client-directed. However, in larger companies, they may handle internal questions, such as at an information technology (IT) help desk.

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Help Desk Manager Tasks

  • Oversee servicing of a range of equipment from workstations to servers to networks.
  • Plan, direct and coordinate daily activities of a department/group/team.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.
  • Plan, direct, and coordinate of the internal information technology help desk.

Help Desk Manager Job Listings

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Popular Skills for Help Desk Manager

Pay by Experience Level for Help Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Experience Affects Help Desk Manager Salaries

Late-Career
up arrow 10%



National Average
$62,000


Skills That Affect Help Desk Manager Salaries

Information Technology Infrastructure Library (ITIL)
up arrow 7%

People Management
up arrow 6%

National Average
$62,000

Help Desk / Desktop Support
up arrow 1%

A+
up arrow 1%

Help Desk / Desktop Support (Tier 2)
up arrow 2%

Network Management / Administration
up arrow 2%

Windows Operating System General Use
up arrow 2%

Systems Help Desk Management
up arrow 2%

Microsoft Office
up arrow 3%

Windows NT / 2000 / XP Networking
up arrow 3%

Microsoft Exchange
up arrow 3%

SQL
up arrow 3%

Microsoft Access
up arrow 4%

Microsoft Excel
up arrow 6%

Microsoft Word
up arrow 7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 104 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
1%
1-4 years
17%
5-9 years
32%
10-19 years
43%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 83%
vision benefits Vision: 70% employee benefits None: 10%