Help Desk Manager Salary (United States)

A Help Desk Manager earns an average salary of $61,419 per year. A skill in Information Technology Infrastructure Library (ITIL) is associated with high pay for this job. People in this job generally don't have more than 20 years' experience.
Help Desk Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$45,128 - $85,985
(Median)
45K
61K
74K
86K
MEDIAN: $61,418
10%
50%
75%
90%
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Help Desk Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$14.09 - $36.10
(Median)
14
20
25
36
MEDIAN: $20
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Salary
$45,128 - $85,985  
   
Bonus
$0.00 - $8,809  
Profit Sharing
$824 - $6,787  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,607 - $89,132  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 419
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$14.09 - $36.10  
   
Overtime
$17.62 - $53.73  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $8,809  
   
Profit Sharing
$824 - $6,787  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,607 - $89,132  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 27
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Job Description for Help Desk Manager

Help desk managers are responsible for all aspects of client support services. They manage a team of customer service analysts and are tasked with establishing policies that best identify client needs, address their issues, and provide them with accurate responses to questions. Most help desk managers are external client-directed. However, in larger companies, they may handle internal questions, such as at an information technology (IT) help desk.
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Help Desk Manager Tasks
  • Oversee servicing of a range of equipment from workstations to servers to networks.
  • Plan, direct and coordinate daily activities of a department/group/team.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.
  • Plan, direct, and coordinate of the internal information technology help desk.

Help Desk Manager Job Listings

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Popular Skills for Help Desk Manager

Pay by Experience Level for Help Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

San Francisco
up arrow 37%
San Diego
up arrow 28%
Washington
up arrow 21%
Atlanta
up arrow 11%
Chicago
up arrow 8%
New York
up arrow 8%
Dallas
up arrow 2%
National Average
$62,000
Philadelphia
up arrow 3%
Houston
up arrow 9%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Help Desk Manager Salaries

Late-Career
up arrow 14%
National Average
$62,000

Skills That Affect Help Desk Manager Salaries

Information Technology Infrastructure Library (ITIL)
up arrow 23%
Help Desk / Desktop Support
0%
National Average
$62,000
Help Desk / Desktop Support (Tier 2)
up arrow 1%
Network Management / Administration
up arrow 1%
Windows NT / 2000 / XP Networking
up arrow 2%
Microsoft Exchange
up arrow 2%
A+
up arrow 2%
Microsoft Office
up arrow 3%
Windows Operating System General Use
up arrow 3%
Systems Help Desk Management
up arrow 3%
Microsoft Access
up arrow 3%
SQL
up arrow 3%
Microsoft Excel
up arrow 5%
Microsoft Word
up arrow 8%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 96 votes.

Gender

Female
21%
female alumni
 
Male
79%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
17%
5-9 years
32%
10-19 years
42%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 82%
vision benefits Vision: 69% employee benefits None: 10%