Help Desk Manager Salary

The average pay for a Help Desk Manager is $65,759 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.

$45,072 - $94,420
$45K
$66K
$94K
MEDIAN: $65,801
10%
50%
90%

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$14.29 - $32.44
$14
$23
$32
MEDIAN: $22.99
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$33K$66K$99K
Salary
$45,072 - $94,420  
   
Bonus
$784 - $10,181  
Profit Sharing
$250.00 - $9,583  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,903 - $97,368  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 325
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$14.29 - $32.44  
   
Hourly Tips
$2.00  
Overtime
$22.11 - $43.92  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$784 - $10,181  
   
Profit Sharing
$250.00 - $9,583  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,903 - $97,368  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 37

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United States (change)

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Job Description for Help Desk Manager

Help desk managers are responsible for all aspects of client support services. They manage a team of customer service analysts and are tasked with establishing policies that best identify client needs, address their issues, and provide them with accurate responses to questions. Most help desk managers are external client-directed. However, in larger companies, they may handle internal questions, such as at an information technology (IT) help desk.

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Help Desk Manager Tasks

  • Hire, review, and fire non-management employees.
  • Plan, direct, and coordinate of the internal information technology help desk.
  • Perform extensive customer communication.
  • Oversee servicing of a range of equipment from workstations to servers to networks.
  • Plan, direct and coordinate daily activities of a department/group/team.

Common Career Paths for Help Desk Manager


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Help Desk Manager Job Listings

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Popular Skills for Help Desk Manager

Pay by Experience Level for Help Desk Manager

Pay by Experience for a Help Desk Manager has a positive trend. An entry-level Help Desk Manager with less than 5 years of experience can expect to earn an average total compensation of $56,000 based on 125 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $61,000 based on 118 salaries. An experienced Help Desk Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $75,000 based on 145 salaries. A Help Desk Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $73,000 based on 34 salaries.

Pay Difference by Location

National Average: $64,461

Larger city markers indicate a job is popular in that location.

Help Desk Manager Reviews

Q: What is it like working as a Help Desk Manager?

Help Desk Manager in Roswell:
Pros: With every question from a user I have a opportunity to share what I have learned or to learn something new. I love fixing things or getting daily wins!
Cons: Stupid questions and people who don't want to learn or do for themselves.

Related Job Salaries

Key Stats for Help Desk Manager

Gender

Female
28 %
Male
72 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 70 votes.
Less than 1 year
1%
1-4 years
25%
5-9 years
26%
10-19 years
38%
20 years or more
10%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Manager Salaries

▲16%

▲14%

National Average
$64,000

▼5%

▼13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 70 votes.

Gender

Female
28 %
Male
72 %

Years of Experience

Less than 1 year
1%
1-4 years
25%
5-9 years
26%
10-19 years
38%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 76%
vision benefits
Vision: 68%
no benefits
None: 12%
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