A Hotel, Motel, or Resort Desk Clerk earns an average wage of $9.48 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career.

$19,592 - $45,509
(Median)
$20K
$33K
$46K
MEDIAN: $33,000
10%
50%
90%

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$7.78 - $12.21
(Median)
$7
$9
$12
MEDIAN: $9.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$19,592 - $45,509  
   
Bonus
$100.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$16,285 - $26,546  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 14
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$6$12$18
Hourly Rate
$7.78 - $12.21  
   
Hourly Tips
$0.49  
Overtime
$9.79 - $17.38  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12K$24K$36K
Bonus
$100.00  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$16,285 - $26,546  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 307
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Job Description for Hotel, Motel, or Resort Desk Clerk

One of the first employees that guests meet at a hotel or resort is the desk clerk. The first impression made by the hotel, motel, or resort desk clerk can set the stage for a positive guest experience. For this reason, companies in the hospitality industry look for specific skills when hiring these desk clerks.

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Hotel, Motel, or Resort Desk Clerk Tasks

  • Answer, record and process all guest calls, messages, requests, questions or concerns.
  • Process all payment types such as room charges.
  • Count bank at the beginning and end of shift.
  • Process all guest check-ins by confirming reservations, assigning room and issuing key.
  • Supply guests with directions and information regarding property and local areas of interest.

Common Career Paths for Hotel, Motel, or Resort Desk Clerk


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Hotel, Motel, or Resort Desk Clerk Job Listings

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Popular Employer Salaries for Hotel, Motel, or Resort Desk Clerk

Pay by Experience Level for Hotel, Motel, or Resort Desk Clerk

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Hotel, Motel, or Resort Desk Clerk Reviews

What is it like working as a Hotel, Motel, or Resort Desk Clerk?

Hotel, Motel, or Resort Desk Clerk in Gatlinburg:
"Busy."
Pros: I enjoy working with the public. Helping guest and giving advise on what to do and attractions to do while they are here. I love working 7 to 3 am.
Cons: The way my boss treats me. He has no respect for me or anyone.

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Experience Affects Hotel, Motel, or Resort Desk Clerk Salaries

Experienced
up arrow 10%

Mid-Career
up arrow 6%

Late-Career
up arrow 3%

National Average
$20,000


Skills That Affect Hotel, Motel, or Resort Desk Clerk Salaries

Customer Relations
up arrow 2%

Customer Service
0%

National Average
$20,000

Auditing
up arrow 14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 40 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
16%
1-4 years
56%
5-9 years
14%
10-19 years
10%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 30%
dental benefits
Dental: 21%
medical benefits
Vision: 15%
dental benefits
None: 68%
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