Insurance claims adjusters are responsible for investigating accidents to determine liability. They do this by having phone conversations with customers, obtaining police reports, and negotiating damage settlements. They document claim activity and provide fair settlement and claim resolutions to customers. The insurance claim adjuster must work to help customers feel satisfied while making cost-effective decisions that benefit their business.
Insurance Claims Adjuster Tasks
Compile information derived from correspondence with claimant, witnesses and medical specialists.
Negotiate settlement of claims, calculate and authorize payment of claim settlements in accordance with policy and coverage.
Investigate and analyze insurance claims to determine extent of insurance company's liability.