An insurance claim specialist’s job is to facilitate the processing of claims. They must make sure that all regulations are followed and must be very detail-oriented. A college degree is often preferred, but it is not always necessary for this position. Knowledge of computers is very necessary, as they must be able to use software and run reports specific to their line of work.
Insurance claim specialists must be able to sit or stand for extended periods of time, due to the nature of their work. Teamwork is very important because they must be able to work in a mutually responsible environment and be able to produce consistent results as a team. Data entry skills are also very important because a lot of information must be entered into the claims reports. The ability to move up to 25 pounds is required, in order to move files and small packages throughout the office. These specialists must be able to keep a calm and relaxed demeanor in an often hectic environment. Excellent customer service skills are highly desired. Interactions with clients will happen on a reoccurring basis, and the ability to keep the customer happy and informed is a must. Analytical thinking is required, and an insurance claim specialist must be highly skilled in this area.
Insurance Claims Specialist Tasks
- Assists client in filing claims and handling other claim related correspondence.
- Assesses damages and meets with insurance personnel to receive compensation for the client.
- Analyzes and interprets insurance policy in order to answer client's questions.
- Works with insurance provider to obtain temporary car, house, or funds for the client.