The intake coordinator is a front-desk individual employed in a health care facility. These coordinators are responsible for the admission and registration of incoming patients, and they are often the first employee patients encounter. The intake coordinator makes sure that all required patient information is received and processed and that appointments are made with the proper medical personnel. The intake coordinator is also often tasked with clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones.
Individuals in this position should be able to work in a fast-paced environment and have the time-management and multitasking skills necessary to perform a variety of duties concurrently. Speaking with and collecting information from patients requires strong interpersonal skills and attention to detail. The intake coordinator should also have a solid understanding of the medical or care environment and knowledge of its clerical functions. In some environments, such as hospitals, working hours may vary widely. The ability to operate basic computer software is also necessary.
The Professional Association of Health Care Office Managers (PAHCOM) offers a certification program for intake coordinators; this certification or an associate's degree in a medical discipline such as data entry, medical staffing, or office management is a typical requirement for this position. Obtaining a bachelor's degree in a relevant field may enhance employment prospects and advancement opportunities.
Intake Coordinator Tasks
- Review referrals and verify all physician information.
- Initiate contact to gather required clinical and demographic data from patient and sources.
- Determine need for case management intervention.
- Schedule assessments and complete necessary paperwork.