An engagement manager for client services is responsible for maintaining relationships with their organization's existing clients. They also oversee internal projects relevant to engaging clients, monitoring progress and reaching out to the various branches of the organization to ensure efficiency and efficacy; should problems arise, the engagement manager is responsible for mediating conflicts. Engagement managers are more responsible for ensuring the execution of existing contracts and projects rather than establishing new ones.
Manager, Engagement (Client Services) Tasks
Manages the customer service operations, which deals directly with customers and is the first point of contact.
Develops, tracks and reports key performance measurements for the unit.
Develops and implements process and procedures to improve operational efficiency.
Oversees cross functional work areas targeted to resolve issues raised by customers.