Medical office assistants aid medical practitioners in many areas of business in an office. They handle paperwork and deal with customers outside of the medical care provided. Medical office assistants provide a fair amount of customer service and they are often the people who greet patients when they walk into the office.
The majority of the work for a medical office assistants is clerical: They keep records and schedule patients' appointments. The tools used on the job are typical office supplies including a computer, telephone, planner, pen and paper, and other normal office supplies. Other duties include patient screening, registration and discharge, patient point of care screening and occasionally assisting with examinations. Medical office assistants are supervised by higher level professional employees and the medical practitioners for whom they work. Their working environment is usually an office setting and the work hours are generally Monday through Friday between 7 a.m. and 6 p.m.
Most medical office assistants are required to have at least a high school diploma and certification in medical office assistance. They must be organized, able to multitask and work well with the public. Their position is essential in the medical field as practitioners simply could not perform their primary duties if they did not have somebody to handle all of the scheduling and paperwork.
Medical Office Assistant Tasks
- Receive insurance co-pay payments and post amounts paid to patient accounts.
- Interview patients to complete insurance and privacy forms.
- Schedule and confirm patient appointments, check-ups and physician referrals.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Answer telephones and direct calls to appropriate staff.