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Medical Office Front Desk Specialist Salary

Women make up the vast majority of Medical Office Front Desk Specialists in the United States. The average pay in this industry is approximately $13.21 per hour. Geographic location is the biggest factor affecting pay for this group, followed by career length. Job satisfaction for Medical Office Front Desk Specialists is high. Unfortunately, some people in this line of work are without benefits — roughly one in three lack coverage. On the flip side, a majority have medical insurance and about two in five receive dental plans. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$19,483 - $39,368
(Median)
$19K
$26K
$39K
MEDIAN: $26,466
10%
50%
90%

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$10.13 - $17.24
(Median)
$10
$13
$17
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Salary
$19,483 - $39,368  
   
Bonus
$0.00 - $1,204  
Profit Sharing
$491.32 - $2,975  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,222 - $36,800  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 68
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$10.13 - $17.24  
   
Overtime
$13.22 - $25.32  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $1,204  
   
Profit Sharing
$491.32 - $2,975  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,222 - $36,800  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 744

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Job Description for Medical Office Front Desk Specialist

When patients go to an medical office, the first person they interact with is often the front desk specialist. This person helps patients check in, make payments, and make future appointments. They answer phones, perform a variety of office administration tasks, and ensure the waiting area is clean and welcoming. The front desk specialist helps manage day-to-day office tasks, such as ensuring necessary office and other supplies are in stock. They also help ensure proper records management, and they must follow all systems and protocols for records updates and storage. Individuals in this position may work part time or full time; they typically work in the clinical office environment during regular business hours.

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Medical Office Front Desk Specialist Tasks

  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.

Front Desk Receptionist, Medical or Dental Office Job Listings

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Popular Skills for Medical Office Front Desk Specialist


Medical Office Front Desk Specialists report using a pretty varied skill set on the job. Most notably, skills in Job Scheduling, Customer Relationship Management, Billing, and Electronic Medical Records (EMR) are correlated to pay that is above average. Those proficient in Customer Service are, more often than not, also skilled in Insurance and Electronic Medical Records (EMR).

Pay by Experience Level for Medical Office Front Desk Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Medical Office Front Desk Specialists — those with more experience do not necessarily bring in higher earnings. The average worker who claims fewer than five years of experience earns around $26K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $29K. Medical Office Front Desk Specialists who work for 10 to 20 years in their occupation tend to earn about $30K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $31K.

Pay Difference by Location


Surpassing the national average by 12 percent, Medical Office Front Desk Specialists in Dallas receive some of the highest pay in the country. Medical Office Front Desk Specialists can also look forward to large paychecks in cities like Charlotte (+8 percent), Austin (+7 percent), Las Vegas (+5 percent), and Phoenix (+5 percent). Jacksonville ranks last in the field for pay, reporting salaries 6 percent below the national average. Below-median salaries also turn up in San Antonio and Greensboro (4 percent lower and 3 percent lower, respectively).

Related Job Salaries

United States (change)

Experience Affects Medical Office Front Desk Specialist Salaries




National Average
$28,000


Skills That Affect Medical Office Front Desk Specialist Salaries

Job Scheduling
up arrow 3%

Scheduling
up arrow 1%

Insurance
up arrow 1%

Electronic Medical Records (EMR)
up arrow 1%

Customer Relationship Management (CRM)
up arrow 1%

Billing
up arrow 1%

Customer Service
0%

Medical Records
0%

National Average
$28,000

Microsoft Office
up arrow 1%

Medical Coding
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 149 votes.

Gender

Female
99 %
Male
1 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
26%
10-19 years
21%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 64% dental benefits Dental: 40%
vision benefits Vision: 34% employee benefits None: 33%