Medical Office Front Desk Specialist Salary

Women comprise the majority of Medical Office Front Desk Specialists in the United States. Individuals in this line of work make around $13.49 per hour on average. Geography and career length each impact pay for this group, with the former having the largest influence. Job satisfaction is reported as high by the vast majority of workers. Not all workers are lucky enough to have benefits; in fact, nearly one-third are without coverage. Medical insurance is claimed by a majority and dental insurance is reported by more than two-fifths. The numbers in this rundown were provided by PayScale's salary survey participants.

$19,811 - $38,298
(Median)
$20K
$28K
$38K
MEDIAN: $27,813
10%
50%
90%

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$10.20 - $17.35
(Median)
$10
$13
$17
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13K$26K$39K
Salary
$19,811 - $38,298  
   
Bonus
$0.00 - $1,208  
Profit Sharing
$1,548  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,418 - $36,861  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 59
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$10.20 - $17.35  
   
Overtime
$13.42 - $25.76  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $1,208  
   
Profit Sharing
$1,548  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,418 - $36,861  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 811
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Job Description for Medical Office Front Desk Specialist

When patients go to an medical office, the first person they interact with is often the front desk specialist. This person helps patients check in, make payments, and make future appointments. They answer phones, perform a variety of office administration tasks, and ensure the waiting area is clean and welcoming. The front desk specialist helps manage day-to-day office tasks, such as ensuring necessary office and other supplies are in stock. They also help ensure proper records management, and they must follow all systems and protocols for records updates and storage. Individuals in this position may work part time or full time; they typically work in the clinical office environment during regular business hours.

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Medical Office Front Desk Specialist Tasks

  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.

Common Career Paths for Medical Office Front Desk Specialist


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Medical Office Front Desk Specialists who go on to become Medical Receptionists may see somewhat stagnant compensation. On average, a Medical Receptionist, an upper-level role, pays $26K.

Front Desk Receptionist, Medical or Dental Office Job Listings

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Popular Skills for Medical Office Front Desk Specialist


Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Job Scheduling, Insurance, Electronic Medical Records, and Billing are correlated to pay that is above average. Those proficient in Customer Service are, more often than not, also skilled in Insurance and Electronic Medical Records (EMR).

Pay by Experience Level for Medical Office Front Desk Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Workers in their first five years can expect to earn $26K, but people who have been around for five to 10 years earn a noticeably bigger sum of $30K. Medical Office Front Desk Specialists who work for 10 to 20 years in their occupation tend to earn about $31K. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; a Medical Office Front Desk Specialist with more than 20 years of experience can earn $32K on average.

Pay Difference by Location

National Average: $28,356

Larger city markers indicate a job is popular in that location.

Medical Office Front Desk Specialists will find that Baltimore offers an impressive pay rate, one which exceeds the national average by 12 percent. Medical Office Front Desk Specialists will also find cushy salaries in Dallas (+10 percent), Fort Worth (+6 percent), Portland (+3 percent), and Charlotte (+3 percent). Phoenix ranks last in the field for pay, reporting salaries 12 percent below the national average. Below-median salaries also turn up in Fresno and San Antonio (10 percent lower and 8 percent lower, respectively).

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Experience Affects Medical Office Front Desk Specialist Salaries




National Average
$28,000


Skills That Affect Medical Office Front Desk Specialist Salaries

Job Scheduling
up arrow 2%

Insurance
up arrow 1%

Electronic Medical Records (EMR)
up arrow 1%

Billing
up arrow 1%

Scheduling
0%

Customer Relationship Management (CRM)
0%

National Average
$28,000

Customer Service
up arrow 1%

Medical Records
up arrow 2%

Medical Coding
up arrow 2%

Microsoft Office
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 148 votes.

Gender

Female
98 %
Male
2 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
25%
10-19 years
23%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 64%
dental benefits
Dental: 42%
medical benefits
Vision: 34%
dental benefits
None: 33%
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