Medical Office Front Desk Specialist Salary
Medical Office Front Desk Specialists in the United States are largely women. The group as a whole has a nationwide average of $13.95 per hour for pay. Residence and experience level each impact pay for this group, with the former having the largest influence. Most workers in this position report high levels of job satisfaction. Unfortunately, some people in this line of work are without benefits — more than a third lack coverage. On the flip side, the larger part have medical insurance and nearly two in five receive dental plans. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
Job Description for Medical Office Front Desk Specialist
When patients go to an medical office, the first person they interact with is often the front desk specialist. This person helps patients check in, make payments, and make future appointments. They answer phones, perform a variety of office administration tasks, and ensure the waiting area is clean and welcoming. The front desk specialist helps manage day-to-day office tasks, such as ensuring necessary office and other supplies are in stock. They also help ensure proper records management, and they must follow all systems and protocols for records updates and storage. Individuals in this position may work part time or full time; they typically work in the clinical office environment during regular business hours.Read More...
Due to the specialized knowledge required by working in a clinic, many employers require front desk specialists have secondary school vocational training and certification in a related field. A medical office front desk specialist must have excellent written and verbal communication skills, as they interact daily with patients of the medical practice or clinic. They should also be proficient in basic office software, as they will likely need to enter information on payments, insurance, and other billing and patient records information. Organizational and multitasking skills are also necessary in this role.
Medical Office Front Desk Specialist Tasks
- Schedule and confirm patient appointments, check-ups and physician referrals.
- Answer telephones and direct calls to appropriate staff.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Compile and record medical charts, reports, and correspondence.
- Interview patients to complete insurance and privacy forms.
Common Career Paths for Medical Office Front Desk Specialist
Front Desk Receptionist, Medical or Dental Office Job Listings
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Popular Skills for Medical Office Front Desk Specialist
Survey results suggest that Medical Office Front Desk Specialists use a fairly large toolkit of professional skills. Most notably, skills in Insurance, Job Scheduling, Medical Coding, and Electronic Medical Records (EMR) are correlated to pay that is above average. At the other end of the pay range are skills like Microsoft Office. Those proficient in Customer Service are, more often than not, also skilled in Insurance and Electronic Medical Records (EMR).
Pay by Experience Level for Medical Office Front Desk Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
More years of relevant experience do not necessarily translate to higher paychecks. Those in the early stages of their career can expect to make around $28K; however, individuals with five to 10 years of experience bring in $30K on average — a distinctly larger sum. Medical Office Front Desk Specialists claiming one to two decades of experience make an estimated median of $31K. Veterans who have worked for more than two decades do tend to make the most in the end; the median pay for this group is $32K.
Pay Difference by Location
Home to some of the best pay for Medical Office Front Desk Specialists, Baltimore offers exceptional salaries, 8 percent above the national average. Medical Office Front Desk Specialists will also find cushy salaries in Dallas (+8 percent), Atlanta (+7 percent), Fort Worth (+3 percent), and Houston (+2 percent). Phoenix is the lowest-paying area, 14 percent south of the national average. Employers also pay below the national average in Fresno (12 percent lower) and San Antonio (10 percent lower).