Medical Office Front Desk Specialist Salary

Women comprise the majority of Medical Office Front Desk Specialists in the United States. Individuals in this line of work make around $13.29 per hour on average. Location and experience level each impact pay for this group, with the former having the largest influence. While some workers in this profession — nearly one in three — do not have any health coverage, more than half do receive medical benefits and more than two-fifths have dental insurance. For the most part, Medical Office Front Desk Specialists enjoy their work and report high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.

$19,820 - $39,146

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$10.15 - $17.29

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Salary
$19,820 - $39,146  
   
Bonus
$0.00 - $1,204  
Profit Sharing
$491.32 - $2,975  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,281 - $36,684  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 63
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$10.15 - $17.29  
   
Overtime
$12.97 - $25.17  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $1,204  
   
Profit Sharing
$491.32 - $2,975  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,281 - $36,684  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 798
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Job Description for Medical Office Front Desk Specialist

When patients go to an medical office, the first person they interact with is often the front desk specialist. This person helps patients check in, make payments, and make future appointments. They answer phones, perform a variety of office administration tasks, and ensure the waiting area is clean and welcoming. The front desk specialist helps manage day-to-day office tasks, such as ensuring necessary office and other supplies are in stock. They also help ensure proper records management, and they must follow all systems and protocols for records updates and storage. Individuals in this position may work part time or full time; they typically work in the clinical office environment during regular business hours.

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Medical Office Front Desk Specialist Tasks

  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.

Front Desk Receptionist, Medical or Dental Office Job Listings

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Popular Skills for Medical Office Front Desk Specialist


Medical Office Front Desk Specialists generally report applying a varied skill set to their work. Most notably, skills in Job Scheduling, Scheduling, Electronic Medical Records, and Billing are correlated to pay that is above average. It is often found that people who know Customer Service are also skilled in Insurance and Electronic Medical Records (EMR).

Pay by Experience Level for Medical Office Front Desk Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Medical Office Front Desk Specialists, more experience in the field does not usually mean bigger paychecks. Respondents with less than five years' experience take home $26K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $29K. After working for 10 to 20 years, Medical Office Front Desk Specialists make a median salary of $30K. More than 20 years of experience mean a somewhat bigger median paycheck of $31K, but it's not much more than what less experienced people make.

Pay Difference by Location


Baltimore is home to an above-average pay rate for Medical Office Front Desk Specialists, 18 percent higher than the national average. Medical Office Front Desk Specialists will also find cushy salaries in Dallas (+9 percent), Austin (+5 percent), Portland (+4 percent), and Charlotte (+4 percent). Falling short of the national average by 10 percent, the area with the worst salaries is Phoenix. Not at the bottom but still paying below the median are employers in Jacksonville and Fresno (7 percent lower and 6 percent lower, respectively).

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Experience Affects Medical Office Front Desk Specialist Salaries




National Average
$28,000


Skills That Affect Medical Office Front Desk Specialist Salaries

Job Scheduling
up arrow 3%

Scheduling
up arrow 1%

Insurance
up arrow 1%

Electronic Medical Records (EMR)
up arrow 1%

Billing
up arrow 1%

Customer Service
0%

Customer Relationship Management (CRM)
0%

National Average
$28,000

Medical Records
up arrow 1%

Microsoft Office
up arrow 2%

Medical Coding
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 149 votes.

Gender

Female
98 %
Male
2 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
26%
10-19 years
22%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 65% dental benefits Dental: 42%
vision benefits Vision: 35% employee benefits None: 32%
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