Medical Office Front Desk Specialist Salary
Most Medical Office Front Desk Specialists in the United States are women. The median pay for people in this role is approximately $13.96 per hour. Geographic location is the biggest factor affecting pay for this group, followed by career duration. Although about a third lack health benefits of any kind, the larger part do enjoy medical insurance, and just over two-fifths get dental coverage, too. Most Medical Office Front Desk Specialists are fairly content with their jobs, and work satisfaction falls in line with the national average. The numbers in this rundown were provided by PayScale's salary survey participants.
Job Description for Medical Office Front Desk Specialist
When patients go to an medical office, the first person they interact with is often the front desk specialist. This person helps patients check in, make payments, and make future appointments. They answer phones, perform a variety of office administration tasks, and ensure the waiting area is clean and welcoming. The front desk specialist helps manage day-to-day office tasks, such as ensuring necessary office and other supplies are in stock. They also help ensure proper records management, and they must follow all systems and protocols for records updates and storage. Individuals in this position may work part time or full time; they typically work in the clinical office environment during regular business hours.Read More...
Due to the specialized knowledge required by working in a clinic, many employers require front desk specialists have secondary school vocational training and certification in a related field. A medical office front desk specialist must have excellent written and verbal communication skills, as they interact daily with patients of the medical practice or clinic. They should also be proficient in basic office software, as they will likely need to enter information on payments, insurance, and other billing and patient records information. Organizational and multitasking skills are also necessary in this role.
Medical Office Front Desk Specialist Tasks
- Compile and record medical charts, reports, and correspondence.
- Interview patients to complete insurance and privacy forms.
- Receive insurance co-pay payments and post amounts paid to patient accounts.
- Schedule and confirm patient appointments, check-ups and physician referrals.
- Answer telephones and direct calls to appropriate staff.
Common Career Paths for Medical Office Front Desk Specialist
Front Desk Receptionist, Medical or Dental Office Job Listings
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Popular Skills for Medical Office Front Desk Specialist
Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Job Scheduling, Insurance, Customer Relationship Management, and Scheduling are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Microsoft Office. It is often found that people who know Customer Service are also skilled in Insurance and Electronic Medical Records (EMR).
Pay by Experience Level for Medical Office Front Desk Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Medical Office Front Desk Specialists, experience does not seem to be a major factor in determining pay. Salaries of relatively inexperienced workers fall in the neighborhood of $28K, but folks who have racked up five to 10 years see a notably higher median of $30K. Medical Office Front Desk Specialists with one to two decades of relevant experience report an average salary of approximately $31K. Veterans who have worked for more than two decades do tend to make the most in the end; the median pay for this group is $33K.
Pay Difference by Location
For those looking to make money, Medical Office Front Desk Specialists in New York enjoy an exceptional pay rate, 12 percent above the national average. Medical Office Front Desk Specialists can also look forward to large paychecks in cities like Dallas (+9 percent), Baltimore (+8 percent), Atlanta (+7 percent), and Houston (+3 percent). Phoenix ranks last in the field for pay, reporting salaries 14 percent below the national average. A couple other locations with smaller-than-average paychecks include Fresno (12 percent lower) and San Antonio (11 percent lower).
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Key Stats for Medical Office Front Desk Specialist
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