Medical Office Front Desk Specialist Salary

The larger portion of Medical Office Front Desk Specialists in the United States are women. Median pay in this female-dominated area goes for around $13.49 per hour. Geography and career duration each impact pay for this group, with the former having the largest influence. Health benefits are not claimed by all — one in three lack any form of coverage — but the greater part have medical insurance, and more than two-fifths have dental, too. Most Medical Office Front Desk Specialists report high levels of job satisfaction. This snapshot results from replies to PayScale's salary survey.

$19,811 - $38,298
(Median)
$20K
$28K
$38K
MEDIAN: $27,813
10%
50%
90%

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$10.20 - $17.35
(Median)
$10
$13
$17
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13K$26K$39K
Salary
$19,811 - $38,298  
   
Bonus
$0.00 - $1,208  
Profit Sharing
$1,548  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,418 - $36,861  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 59
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$10.20 - $17.35  
   
Overtime
$13.42 - $25.76  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $1,208  
   
Profit Sharing
$1,548  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,418 - $36,861  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 811
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Job Description for Medical Office Front Desk Specialist

When patients go to an medical office, the first person they interact with is often the front desk specialist. This person helps patients check in, make payments, and make future appointments. They answer phones, perform a variety of office administration tasks, and ensure the waiting area is clean and welcoming. The front desk specialist helps manage day-to-day office tasks, such as ensuring necessary office and other supplies are in stock. They also help ensure proper records management, and they must follow all systems and protocols for records updates and storage. Individuals in this position may work part time or full time; they typically work in the clinical office environment during regular business hours.

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Medical Office Front Desk Specialist Tasks

  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.

Common Career Paths for Medical Office Front Desk Specialist


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Medical Office Front Desk Specialists who transition into an upper level Medical Receptionist position will not necessarily make much more than they do in their current role. The average Medical Receptionist makes $26K a year.

Front Desk Receptionist, Medical or Dental Office Job Listings

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Popular Skills for Medical Office Front Desk Specialist


Medical Office Front Desk Specialists seem to require a number of specific skills. Most notably, skills in Job Scheduling, Insurance, Electronic Medical Records, and Billing are correlated to pay that is above average. Those educated in Customer Service tend to be well versed in Insurance and Electronic Medical Records (EMR).

Pay by Experience Level for Medical Office Front Desk Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Medical Office Front Desk Specialists — those with more experience do not necessarily bring in higher earnings. Relatively untried employees who have less than five years' experience make $26K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $30K. Medical Office Front Desk Specialists see a median salary of $31K after reaching one to two decades on the job. Medical Office Front Desk Specialists who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $32K.

Pay Difference by Location

National Average: $28,356

Larger city markers indicate a job is popular in that location.

Baltimore is home to an above-average pay rate for Medical Office Front Desk Specialists, 12 percent higher than the national average. Medical Office Front Desk Specialists will also find cushy salaries in Dallas (+10 percent), Fort Worth (+6 percent), Portland (+3 percent), and Charlotte (+3 percent). Phoenix is home to the smallest salaries in the field, lagging the national average by 12 percent. Workers in Fresno and San Antonio earn salaries that trail the national average for those in this profession (10 percent less and 8 percent less, respectively).

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Experience Affects Medical Office Front Desk Specialist Salaries




National Average
$28,000


Skills That Affect Medical Office Front Desk Specialist Salaries

Job Scheduling
up arrow 2%

Insurance
up arrow 1%

Electronic Medical Records (EMR)
up arrow 1%

Billing
up arrow 1%

Scheduling
0%

Customer Relationship Management (CRM)
0%

National Average
$28,000

Customer Service
up arrow 1%

Medical Records
up arrow 2%

Medical Coding
up arrow 2%

Microsoft Office
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 148 votes.

Gender

Female
98 %
Male
2 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
25%
10-19 years
23%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 64%
dental benefits
Dental: 42%
medical benefits
Vision: 34%
dental benefits
None: 33%
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