Network operations technicians generally work in an office. They are responsible for proactively monitoring their organization's computer systems to make sure that they run smoothly. They are responsible for monitoring system alerts and for fixing them in accordance with their companies' standard operating procedures and policies. They must make sure that their system's virus and firewall detection software is up to date.
Network operations technicians must be able to troubleshoot various system issues. Therefore, strong analytical and problem solving skills are required. They must be flexible and may work different shifts since companies' systems usually have to run 24/7. They usually must have a bachelor's degree in computer science, informational technology, or a related field. However, years of working experience as network operations technicians may replace educational requirements. They must have excellent interpersonal skills and exceptional oral and written communications skills. Since they have to record systems issues and their solutions, knowledge of Microsoft Office, databases, email, internal chat platforms, and the internet are often required. General knowledge of scripting automation related to software applications and operating systems is a plus.
Network operations technicians must continuously educate themselves due to frequent changes in technology. They must be self-motivated and be willing to learn. They must be aware of various technology and software that are available in the market place. Network operations technicians do not usually travel other than going to vendors' sites for training. They may be required to coach, train, or mentor new network operations technicians.
Network Operations Technician Tasks
Install, monitor, and repair network infrastructure, including routers, switches, wireless access point, cabling, and related equipment and software.
Participate in disaster recovery and capacity management.