A patient care coordinator works in collaboration with the doctor, clinical nurse specialist (CNS), and treatment team. They formulate, develop, and revise treatment plans. The care coordinator must be able to prioritize and coordinate treatment activities, as well as interview patients and loved ones to gather information for assessments and complete them accurately.
Patient care coordinators prove continuity of care by ensuring a smooth transition between care settings. They develop a relationship and trust with patients to identify each patient’s individual needs. A patient care coordinator must be available to handle concerns with insurance, as well as transfers and any other treatment areas that may arise. Patient care coordinators typically work during regular business hours.
Patient care coordinators provide information, education, and advocacy for the care of the patient. It is the patient care coordinator's responsibility to assist leadership in developing program visions, goals, and objectives. They also assist in the development, implementation, and maintenance of programs.
Most patient care coordinators need to possess a bachelor’s degree in nursing, social work, substance abuse, education, counseling, psychology, sociology, criminal justice, or a related field. Many employers also prefer at least one year of related work experience. However, some companies will substitute a master’s degree in a related field for experience.
Patient Care Coordinator Tasks
Perform analytical and data entry tasks.
Answer patient calls, emails and questions, including finding answers and insurance estimates.
Confidentially manage patient accounts, including contact information, insurance, and financial information.
Schedule patient visits and answer pre-visit questions, including about billing and preparation.
Ensure services are in compliance with professional standards, state and federal regulatory requirements.