Records clerks typically work in healthcare settings. They may be employed in larger establishments such as hospitals, though any medical center with a wide variety of records may need records clerks. A typical day for records clerks could include organizing or storing charts that are no longer needed, retrieving charts from nurses or doctors who have not handed them in, adding extra sheets to files as needed by healthcare staff, and answering the phone to take messages and answer questions. Records clerks may also need to prepare charts for nurses and physicians.
Records clerks generally need at least a high school diploma or equivalent. Receptionist, secretary, and customer service experience may be beneficial; healthcare experience may or may not be required, but records clerks must be able to understand the terminology used by healthcare staff.
Organization is crucial for records clerks. They need to handle many records at once, and each record may have dozens of files or pieces of paper. They must be able to work quickly to avoid work backing up, which could slow down the work of others. Additionally, they should be thorough and have a keen eye for detail. Records clerks may also have receptionist duties, so they need strong communication skills, and prior receptionist experience may be beneficial. Some records clerks positions may involve specific records programs which the clerk needs to be familiar with.
Records Clerk Tasks
Inventories records stored.
May assist in the destruction of records.
Locates and retrieves company records as requested.