A refractive surgery coordinator works in the office of an ophthalmologist offering surgery such as LASIK to improve patients' vision so that the need for glasses or contact lenses is minimized or eliminated. The coordinator may have specific sales goals, with commission potentially given based on the coordinator’s success. The refractive surgery coordinator follows up with leads and addresses any patient concerns, as well as performs front desk duties such as greeting customers, answering phone calls and scheduling appointments. The coordinator may also help people to obtain financing for the surgery or gain insurance authorization. Communication with various insurance companies may be performed by the coordinator.
A background in sales or marketing is usually preferred for refractive surgery coordinator positions, and a minimum of an associate's or bachelor’s degree may be needed as well. Refractive surgery coordinators must have strong interpersonal, communication and customer service skills, and they need to be able to use basic office equipment such as phones, computers and fax machines. It is usually preferable to have knowledge of medical terms and procedures, especially those related to vision.
Refractive surgery coordinators generally work during regular office hours, although weekend hours may be required depending on their practice's hours of operation.
Refractive Surgery Coordinator Tasks
Handles administration duties of office; ensure payment for services by verifying benefits with insurance provider and financing options.
Explain objectives and procedures to patients or forward questions to ophthalmologist if needed.
Interview patients to complete documents, case histories, intake and insurance forms.
Schedule, confirm and maintain patient laser surgeries appointments.