A reservation sales agent handles booking, cancellations, and inquiries in a hotel environment. They are responsible for responding to calls in a prompt manner, ensuring records are kept accurately, checking the occupancy of other area hotels, working with the sales department to gather information on group bookings, and acting as a liaison between the guest and hotel. Reservations sales agents work closely with clients in booking large groups and special accommodations such as VIP and private parties. Attention to detail is key, as the satisfaction of hotel guests and clients depends on the accuracy of reservations, bookings, and information.
Reservations sales agents must be knowledgeable of room rates, room availability, and high-business seasons. Additionally, these agents must respond promptly and satisfactorily when complaints are filed regarding availability and reservation extensions. Reservations sales agents also attend all hotel staff and procedure meetings to ensure they are well informed and up to date on the latest hotel reservation requirements and operating procedures.
A high school diploma or equivalent is typically required, with previous experience in a similar role required or preferred. Reservation sales agents must have strong communication skills, pay good attention to detail, and have the ability to multitask. At all times, these agents should be friendly and keep a sociable demeanor with guests. The reservation sales agent's hours may vary depending on season and the number of incoming guests.
Reservations Sales Agent Tasks
Communicate with potential clients and sell reservations for hotels, travel and experiences.
Ensure accuracy of database information, including availability and billing data.
Explain offerings, facilities, specials and limitations to clients, answering questions and representing the organization.
Process and document bookings, changes and cancellations.