A reservation sales agent handles booking, cancellations, and inquiries in a hotel environment. They are responsible for responding to calls in a prompt manner, ensuring records are kept accurately, checking the occupancy of other area hotels, working with the sales department to gather information on group bookings, and acting as a liaison between the guest and hotel. Reservations sales agents work closely with clients in booking large groups and special accommodations such as VIP and private parties. Attention to detail is key, as the satisfaction of hotel guests and clients depends on the accuracy of reservations, bookings, and information.
Reservations Sales Agent Tasks
Explain offerings, facilities, specials and limitations to clients, answering questions and representing the organization.
Process and document bookings, changes and cancellations.
Communicate with potential clients and sell reservations for hotels, travel and experiences.
Ensure accuracy of database information, including availability and billing data.