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Customer Service Manager Salary

Earnings for Customer Service Managers in the United States come in at around $51K per year on average. Individual bonuses, profit sharing and commission for Customer Service Managers — as high as $10K, $7K and $17K, respectively — each contribute to the degree of variation within overall compensation, ranging from $28K to $76K. While career length and geography impact pay for this group, the particular firm is the most influential factor. Customer Service Managers survey participants are largely women, dominating at 68 percent. A fair number enjoy medical while the greater part get dental coverage. Vision coverage is also available to a little more than half. Most Customer Service Managers report high levels of job satisfaction. The numbers in this rundown were provided by PayScale's salary survey participants.

$34,578 - $75,192
(Median)
$35K
$51K
$75K
MEDIAN: $50,922
10%
50%
90%

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$9.86 - $21.76
(Median)
$9
$15
$22
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$34,578 - $75,192  
   
Bonus
$0.00 - $9,785  
Profit Sharing
$153.19 - $7,446  
Commission
$250.00 - $16,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,978 - $75,684  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 5,262
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$9.86 - $21.76  
   
Overtime
$12.86 - $32.09  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $9,785  
   
Commission
$250.00 - $16,500  
Profit Sharing
$153.19 - $7,446  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,978 - $75,684  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 1,589

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United States (change)


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Job Description for Customer Service Manager

A customer service manager manages the customer service operations, supervising a team of customer service representatives, which deals directly with customers and is the first point of contact. When the customer issue remains unresolved or the problem escalates, then the customer service manager is called upon to intervene. Customer services managers often are responsible for training customer service representatives and evaluating their ongoing performances and activities. A customer service manager develops and implements processes and procedures to improve operational efficiency, and develops, tracks and reports key performance measurements for the unit. Customer service managers must have the skills necessary to analyze statistical data. Often, a customer service manager oversees cross functional work areas targeted to resolve issues raised by customers. Because they frequently communicate with customers via phone, e-mail/letters, or face-to-face, customer service managers must have excellent communication and interpersonal skills. On-the-job training usually is required, and customer service managers typically must work at lower levels of the customer service department prior to promotion to a managerial position. Many companies require possession of a bachelor’s degree, though some only require relevant experience. The work environment can vary, but customer service managers typically work in an office environment, usually in the customer service center of a company. Sometimes, they work behind a counter, with in-person interaction with customers. The job can sometimes be stressful, since customers can be angry or upset with service. Customer service managers must have de-escalation skills that will help them handle irate customers. Additionally, customer service managers must have excellent personnel management abilities that will help in the supervision of lower-level staff.


Customer Service Manager Tasks

  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.

Common Career Paths for Customer Service Manager


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Customer Service Managers often transition into Director of Customer Service positions, for which compensation tends to be much higher. On average, Directors of Customer Service earn $85K per year. Typical career progression for a Customer Service Manager involves becoming an Operations Manager or an Operations Manager, roles that pay $10K more and $11K more on average.

Customer Service Manager Job Listings

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Popular Employer Salaries for Customer Service Manager


Wal-Mart Stores, Inc, Food Lion, Bed Bath & Beyond Inc, Michaels Stores, and American Airlines are all popular places to work. Those at Banana Republic Inc. can expect to make the most, with the company offering a median salary of $55K. Also paying near the top of the field are Wells Fargo & Co. at $52K, American Airlines at $51K, and U.S. Bank, where Customer Service Managers annually earn $48K.

The smallest paychecks in the field are found at Michaels Stores, where the median salary is a mere $23K, less than half of the top paying employer's rate. Employees at Wal-Mart Stores, Inc, Walmart.com, and Food Lion can also expect below-average earnings of $23K, $28K, and $31K.

Popular Skills for Customer Service Manager


Survey participants wield an impressively varied skill set on the job. Most notably, skills in Customer Service Metrics, Project Management, Operations Management, and People Management are correlated to pay that is above average, with boosts between 7 percent and 17 percent. Skills that are correlated to lower pay, on the other hand, include Training, Windows Operating System General Use, and Microsoft Word. Those familiar with Customer Service also tend to know Customer Relations, Customer Relationship Management (CRM), and Problem Solving.

Pay by Experience Level for Customer Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Customer Service Managers, extensive experience does not lead to significantly more money. Relatively untried employees who have less than five years' experience make $40K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $48K. Customer Service Managers bring in $53K after working for 10 to 20 years. Customer Service Managers who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $57K on average.

Pay Difference by Location


Surpassing the national average by 22 percent, Customer Service Managers in Minneapolis receive some of the highest pay in the country. Customer Service Managers will also find cushy salaries in San Francisco (+18 percent), Seattle (+12 percent), Atlanta (+12 percent), and New York (+11 percent). The lowest-paying market is Orlando, which sits 6 percent below the national average. Below-median salaries also turn up in Phoenix and Austin (4 percent lower and 2 percent lower, respectively).

Customer Service Manager Reviews

What is it like working as a Customer Service Manager?

Customer Service Manager in Del City:
"Making people happy, fixing things."
Pros: Helping people quit smoking. Helping make sure that customers receive the right product and are happy with what they receive.Making someone smile or laugh makes my day brighter.
Cons: Getting upset customers that yell and scream at you. Weather they are the ones that made the mistake when they placed the order or if it was our mistake when it went out the door.

Customer Service Manager in Tyler:
"I Love It."
Pros: I love my customers the most.
Cons: The pay and stress levels.

Related Job Salaries

 
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United States (change)

Experience Affects Customer Service Manager Salaries



National Average
$48,000



Skills That Affect Customer Service Manager Salaries






Leadership
up arrow 3%

Customer Relationship Management (CRM)
up arrow 2%

Customer Relations
0%

Problem Solving
0%

National Average
$48,000

Microsoft Office
up arrow 2%

Microsoft Excel
up arrow 2%

Customer Service
up arrow 3%




Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 1416 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
1%
1-4 years
24%
5-9 years
26%
10-19 years
32%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 68%
vision benefits Vision: 53% employee benefits None: 18%
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