Customer Service Manager Salary

The national average salary for Customer Service Managers is $51K per year; U.S. Postal Service (USPS) pays the most in this field, though, offering a median salary of $73K. American Airlines, Wells Fargo & Co., and U.S. Bank are a few other companies that offer generous salaries, with Customer Service Managers earning around $54K, $52K, or $48K at each firm, respectively. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$34,804 - $76,544
(Median)
$35K
$51K
$77K
MEDIAN: $51,335
10%
50%
90%

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$9.96 - $21.94
(Median)
$10
$15
$22
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$34,804 - $76,544  
   
Bonus
$0.00 - $9,791  
Profit Sharing
$101.37 - $7,068  
Commission
$204.26 - $15,101  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,804 - $76,421  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 6,049
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$9.96 - $21.94  
   
Hourly Tips
$4.17  
Overtime
$13.37 - $32.42  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $9,791  
   
Commission
$204.26 - $15,101  
Profit Sharing
$101.37 - $7,068  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,804 - $76,421  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,947
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Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.

Common Career Paths for Customer Service Manager


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Though hard to find, Customer Service Managers sometimes become Directors of Customer Service. The role averages $85K per year. Customer Service Managers typically move into roles as Operations Managers or Operations Managers, and those positions pay $10K more and $11K more, respectively.

Customer Service Manager Job Listings

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Popular Employer Salaries for Customer Service Manager

Popular Skills for Customer Service Manager


Customer Service Managers seem to wield many skills on the job. Most notably, skills in Customer Service Metrics, Project Management, Call Center, and People Management are correlated to pay that is above average, with boosts between 8 percent and 16 percent. At the other end of the pay range are skills like Training, Microsoft Word, and Customer Service. Most people who know Customer Service also know Customer Relations, Problem Solving, and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Managers do not generally earn higher incomes from more experience in the field. Respondents with less than five years' experience take home $40K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $48K. Customer Service Managers who work for 10 to 20 years in their occupation tend to earn about $53K. Customer Service Managers with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $58K.

Pay Difference by Location

National Average: $48,395

Larger city markers indicate a job is popular in that location.

For those looking to make money, Customer Service Managers in Minneapolis enjoy an exceptional pay rate, 19 percent above the national average. Customer Service Managers will also find cushy salaries in San Francisco (+16 percent), Seattle (+11 percent), Atlanta (+11 percent), and Chicago (+9 percent). In Portland, salaries are 3 percent below the national average and represent the lowest-paying market.

Customer Service Manager Reviews

What is it like working as a Customer Service Manager?

Customer Service Manager in Indianapolis:
"Good."
Pros: Love my job and people I work with. But no benefits and very little pay is making it hard to live.

Customer Service Manager in San Francisco:
"Love to work with people - make their days great."
Pros: Flexible. Telecommute whenever I want. Solid Pay. Great people who really care.
Cons: Long hours. Seasonal stress with camps. Sometimes aloen in office.

Customer Service Manager in Del City:
"Making people happy, fixing things."
Pros: Helping people quit smoking. Helping make sure that customers receive the right product and are happy with what they receive.Making someone smile or laugh makes my day brighter.
Cons: Getting upset customers that yell and scream at you. Weather they are the ones that made the mistake when they placed the order or if it was our mistake when it went out the door.

Customer Service Manager in Tyler:
"I Love It."
Pros: I love my customers the most.
Cons: The pay and stress levels.

Related Job Salaries

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Experience Affects Customer Service Manager Salaries



National Average
$48,000



Skills That Affect Customer Service Manager Salaries






Customer Relationship Management (CRM)
up arrow 2%

Leadership
up arrow 2%

Team Leadership
up arrow 2%

National Average
$48,000

Customer Relations
up arrow 1%

Microsoft Office
up arrow 1%

Microsoft Excel
up arrow 1%

Problem Solving
up arrow 3%

Customer Service
up arrow 4%

Microsoft Word
up arrow 4%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 1434 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
1%
1-4 years
25%
5-9 years
25%
10-19 years
32%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 68%
medical benefits
Vision: 54%
dental benefits
None: 18%
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