Customer Service Manager Salary (United States)

The average salary for a Customer Service Manager is $50,317 per year. The highest paying skills associated with this job are Customer Service Metrics and Project Management.
Customer Service Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,002 - $73,740
(Median)
34K
41K
50K
62K
74K
MEDIAN: $50,317
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px
Customer Service Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.85 - $21.48
(Median)
9
12
14
18
21
MEDIAN: $14.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$34,002 - $73,740  
   
Bonus
$0.00 - $9,631  
Profit Sharing
$295.90 - $8,176  
Commission
$309.13 - $14,544  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,497 - $74,476  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 4,936
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$9.85 - $21.48  
   
Overtime
$12.71 - $31.89  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $9,631  
   
Commission
$309.13 - $14,544  
Profit Sharing
$295.90 - $8,176  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,497 - $74,476  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,494
Is Customer Service Manager your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:

Job Description for Customer Service Manager

A customer service manager manages the customer service operations, supervising a team of customer service representatives, which deals directly with customers and is the first point of contact. When the customer issue remains unresolved or the problem escalates, then the customer service manager is called upon to intervene. Customer services managers often are responsible for training customer service representatives and evaluating their ongoing performances and activities. A customer service manager develops and implements processes and procedures to improve operational efficiency, and develops, tracks and reports key performance measurements for the unit. Customer service managers must have the skills necessary to analyze statistical data. Often, a customer service manager oversees cross functional work areas targeted to resolve issues raised by customers. Because they frequently communicate with customers via phone, e-mail/letters, or face-to-face, customer service managers must have excellent communication and interpersonal skills. On-the-job training usually is required, and customer service managers typically must work at lower levels of the customer service department prior to promotion to a managerial position. Many companies require possession of a bachelor’s degree, though some only require relevant experience. The work environment can vary, but customer service managers typically work in an office environment, usually in the customer service center of a company. Sometimes, they work behind a counter, with in-person interaction with customers. The job can sometimes be stressful, since customers can be angry or upset with service. Customer service managers must have de-escalation skills that will help them handle irate customers. Additionally, customer service managers must have excellent personnel management abilities that will help in the supervision of lower-level staff.
Customer Service Manager Tasks
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.

Common Career Paths for Customer Service Manager

Add this chart to your site:   640px 640px    300px 300px   Copy and paste this HTML:

Customer Service Manager Job Listings

Search for more jobs:
job title / company
location

Popular Employer Salaries for Customer Service Manager

Popular Skills for Customer Service Manager

Pay by Experience Level for Customer Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

up arrow 16%
up arrow 13%
up arrow 12%
up arrow 12%
up arrow 10%
Seattle
up arrow 9%
up arrow 7%
up arrow 4%
0%
National Average
$47,000
up arrow 12%
Larger circles over a city indicate a job is popular in that location.

Customer Service Manager Reviews

What is it like working as a Customer Service Manager?
Customer Service Manager in Tyler:
"I Love It."
Pros: I love my customers the most.
Cons: The pay and stress levels.

Related Job Salaries

Experience Affects Customer Service Manager Salaries

National Average
$47,000

Skills That Affect Customer Service Manager Salaries

Leadership
up arrow 4%
Customer Relationship Management (CRM)
up arrow 3%
Customer Relations
up arrow 2%
Problem Solving
up arrow 2%
Microsoft Excel
up arrow 1%
National Average
$47,000
Microsoft Office
up arrow 1%
Customer Service
up arrow 1%
Windows NT / 2000 / XP Networking
up arrow 2%
Microsoft Word
up arrow 4%
Windows Operating System General Use
up arrow 4%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 1527 votes.

Gender

Female
68%
female alumni
 
Male
32%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
24%
5-9 years
27%
10-19 years
32%
20 years or more
16%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 68%
vision benefits Vision: 52% employee benefits None: 18%
Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -