With a median pay of $73K, U.S. Postal Service (USPS) Customer Service Managers make much more than the national average ($54K annually) for those in this field. Those in search of high salaries should also consider American Airlines, Bed Bath & Beyond Inc, and U.S. Bank, top-paying firms where Customer Service Managers rake in a comfortable $57K, $48K, or $48K, respectively. This snapshot results from replies to PayScale's salary survey.

$35,877 - $79,143
$36K
$54K
$79K
MEDIAN: $53,533
10%
50%
90%

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$10.27 - $21.43
$10
$15
$21
MEDIAN: $14.56
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$35,877 - $79,143  
   
Bonus
$154.41 - $9,987  
Profit Sharing
$0.00 - $5,947  
Commission
$150.00 - $14,992  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,189 - $77,836  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 4,150
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$10.27 - $21.43  
   
Hourly Tips
$3.58  
Overtime
$15.34 - $33.31  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$154.41 - $9,987  
   
Commission
$150.00 - $14,992  
Profit Sharing
$0.00 - $5,947  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,189 - $77,836  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 1,683

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Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Common Career Paths for Customer Service Manager


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As Customer Service Managers transition into upper-level roles such as Director of Customer Service, they may see a strong upturn in salary. Directors of Customer Service earn $86K on average per year. With an annual salary of $59K, Operations Manager is the most common role for Customer Service Managers to subsequently assume on their way up the ladder. Transitioning into an Office Manager role — which usually pays $39K — is also typical for Customer Service Managers, though less common by comparison.

Customer Service Manager Job Listings

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Popular Employer Salaries for Customer Service Manager

Popular Skills for Customer Service Manager


Survey results imply that Customer Service Managers deploy a substantial tool kit of skills at work. Most notably, skills in Customer Service Metrics, Project Management, Call center operations, and Operations Management are correlated to pay that is above average, with boosts between 9 percent and 15 percent. Skills that seem to negatively impact pay include Sales, Training, and Customer Service. Most people skilled in Customer Service are similarly competent in Problem Solving, Customer Relations, and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Managers with a rich background of experience are typically rewarded with larger paychecks. Although individuals who have less than five years' experience earn $40K on average, people with five to 10 years benefit from a notably larger average of $48K. Customer Service Managers see a median salary of $55K after reaching one to two decades on the job. More than 20 years of experience mean a somewhat bigger median paycheck of $60K, but it's not much more than what less experienced people make.

Pay Difference by Location

National Average: $48,480

Larger city markers indicate a job is popular in that location.

For Customer Service Managers, busy Houston offers a higher-than-average pay rate, 28 percent above the national average. Customer Service Managers can also look forward to large paychecks in cities like Seattle (+24 percent), Indianapolis (+22 percent), Salt Lake City (+18 percent), and San Francisco (+14 percent).

Customer Service Manager Reviews

Q: What is it like working as a Customer Service Manager?

Customer Service Manager in Indianapolis:
"Good."
Pros: Love my job and people I work with. But no benefits and very little pay is making it hard to live.
Cons:

Customer Service Manager in San Francisco:
"Love to work with people - make their days great."
Pros: Flexible. Telecommute whenever I want. Solid Pay. Great people who really care.
Cons: Long hours. Seasonal stress with camps. Sometimes aloen in office.

Customer Service Manager in Del City:
"Making people happy, fixing things."
Pros: Helping people quit smoking. Helping make sure that customers receive the right product and are happy with what they receive.Making someone smile or laugh makes my day brighter.
Cons: Getting upset customers that yell and scream at you. Weather they are the ones that made the mistake when they placed the order or if it was our mistake when it went out the door.

Customer Service Manager in Tyler:
"I Love It."
Pros: I love my customers the most.
Cons: The pay and stress levels.

Related Job Salaries

Key Stats for Customer Service Manager

Gender

Female
69 %
Male
31 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 883 votes.
030
Less than 1 year
1%
1-4 years
28%
5-9 years
23%
10-19 years
31%
20 years or more
17%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager Salaries




National Average
$48,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 883 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
1%
1-4 years
28%
5-9 years
23%
10-19 years
31%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 67%
vision benefits
Vision: 56%
dental benefits
None: 20%
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