The national average salary for Customer Service Managers is $53K per year; U.S. Postal Service (USPS) pays the most in this field, though, offering a median salary of $73K. Other big spenders include American Airlines, Banana Republic Inc., and U.S. Bank, top-paying firms where Customer Service Managers see paychecks nearing $58K, $55K, or $48K. This overview is based on answers to PayScale's salary questionnaire.

$35,526 - $78,590
(Median)
$36K
$53K
$79K
MEDIAN: $52,820
10%
50%
90%

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$10.19 - $21.68
(Median)
$10
$15
$22
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$35,526 - $78,590  
   
Bonus
$144.41 - $10,061  
Profit Sharing
$0.00 - $6,356  
Commission
$103.26 - $14,967  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,077 - $77,496  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 4,126
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$10.19 - $21.68  
   
Hourly Tips
$3.00  
Overtime
$15.19 - $33.22  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$144.41 - $10,061  
   
Commission
$103.26 - $14,967  
Profit Sharing
$0.00 - $6,356  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,077 - $77,496  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 1,636
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Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.

Common Career Paths for Customer Service Manager


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Customer Service Managers' salaries may rise greatly for those who assume a higher-end position such as a Director of Customer Service. The average Director of Customer Service brings home $86K per year. More often than not, an Operations Manager role is the next step for Customer Service Managers moving up in the field. Operations Managers usually make $59K per year. Many other Customer Service Managers choose to take on an Office Manager role, where salaries are typically $38K.

Customer Service Manager Job Listings

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Popular Employer Salaries for Customer Service Manager

Popular Skills for Customer Service Manager


Customer Service Managers report using a deep pool of skills on the job. Most notably, skills in Customer Service Metrics, Project Management, Call center operations, and Operations Management are correlated to pay that is above average, with boosts between 8 percent and 14 percent. Skills that seem to negatively impact pay include Sales, Training, and Problem Solving. Those proficient in Customer Service are, more often than not, also skilled in Problem Solving, Customer Relations, and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Customer Service Managers, extensive experience does not lead to significantly more money. Survey participants with less than five years' experience pocket $40K on average, but those with five to 10 years of experience enjoy a much bigger median of $48K. The average pay reported by folks with 10 to 20 years of experience is around $54K. More than 20 years of experience mean a somewhat bigger median paycheck of $59K, but it's not much more than what less experienced people make.

Pay Difference by Location

National Average: $48,347

Larger city markers indicate a job is popular in that location.

With a pay rate for Customer Service Managers that is 30 percent greater than the national average, Houston offers a comfortable salary for those in this profession. Customer Service Managers will also find cushy salaries in Seattle (+16 percent), Salt Lake City (+15 percent), Atlanta (+14 percent), and San Francisco (+14 percent). The lowest-paying market is Orlando, which sits 4 percent below the national average.

Customer Service Manager Reviews

What is it like working as a Customer Service Manager?

Customer Service Manager in Indianapolis:
"Good."
Pros: Love my job and people I work with. But no benefits and very little pay is making it hard to live.

Customer Service Manager in San Francisco:
"Love to work with people - make their days great."
Pros: Flexible. Telecommute whenever I want. Solid Pay. Great people who really care.
Cons: Long hours. Seasonal stress with camps. Sometimes aloen in office.

Customer Service Manager in Del City:
"Making people happy, fixing things."
Pros: Helping people quit smoking. Helping make sure that customers receive the right product and are happy with what they receive.Making someone smile or laugh makes my day brighter.
Cons: Getting upset customers that yell and scream at you. Weather they are the ones that made the mistake when they placed the order or if it was our mistake when it went out the door.

Customer Service Manager in Tyler:
"I Love It."
Pros: I love my customers the most.
Cons: The pay and stress levels.

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Experience Affects Customer Service Manager Salaries




National Average
$48,000


Skills That Affect Customer Service Manager Salaries





People Management
up arrow 4%

Customer Relationship Management (CRM)
up arrow 2%

Leadership
up arrow 1%

Team Leadership
0%

National Average
$48,000

Microsoft Office
up arrow 1%

Microsoft Excel
up arrow 2%

Customer Relations
up arrow 3%



up arrow 10%

up arrow 14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 862 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
1%
1-4 years
28%
5-9 years
23%
10-19 years
31%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 67%
medical benefits
Vision: 55%
dental benefits
None: 20%
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