Customer Service Manager Salary

Customer Service Managers in search of top-notch pay will find it at U.S. Postal Service (USPS), where the median salary of $73K trumps the $51K annually-national average for those in this profession. Soaring salaries can also be found at Wells Fargo & Co., American Airlines, and U.S. Bank, where earnings of $52K, $51K, or $48K are standard for Customer Service Managers. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$34,656 - $75,533
(Median)
$35K
$51K
$76K
MEDIAN: $51,007
10%
50%
90%

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$9.91 - $21.74
(Median)
$9
$15
$22
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$34,656 - $75,533  
   
Bonus
$0.00 - $9,756  
Profit Sharing
$152.60 - $7,487  
Commission
$250.00 - $16,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,029 - $75,842  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 5,403
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$9.91 - $21.74  
   
Overtime
$13.15 - $32.03  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $9,756  
   
Commission
$250.00 - $16,500  
Profit Sharing
$152.60 - $7,487  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,029 - $75,842  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 1,667
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Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.

Common Career Paths for Customer Service Manager


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Customer Service Managers often transition into Director of Customer Service positions, for which compensation tends to be much higher. On average, Directors of Customer Service earn $85K per year. The most common next step for a Customer Service Manager is to become an Operations Manager or an Operations Manager. The former position pays an additional $10K per year on average, and the latter position pays $11K more per year.

Customer Service Manager Job Listings

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Popular Employer Salaries for Customer Service Manager

Popular Skills for Customer Service Manager


Survey takers working as Customer Service Managers report using a large range of professional skills. Most notably, skills in Customer Service Metrics, Project Management, Operations Management, and People Management are correlated to pay that is above average, with boosts between 6 percent and 16 percent. Skills that pay less than market rate include Training, Windows Operating System General Use, and Microsoft Word. Most people familiar with Customer Service also know Customer Relations, Customer Relationship Management (CRM), and Problem Solving.

Pay by Experience Level for Customer Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Managers with a lot of experience do not necessarily enjoy more money. Salaries for the relatively untried average out to around $40K, but survey participants with five to 10 years of experience earn a significantly higher median of $48K. Customer Service Managers bring in $53K after working for 10 to 20 years. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $57K.

Pay Difference by Location


Customer Service Managers will find that Minneapolis offers an impressive pay rate, one which exceeds the national average by 21 percent. Customer Service Managers can also look forward to large paychecks in cities like San Francisco (+17 percent), Seattle (+16 percent), Atlanta (+11 percent), and Chicago (+10 percent). With compensation 8 percent below the national average, Orlando is not known for hefty paychecks and actually represents the lowest-paying market. Not at the bottom but still paying below the median are employers in Phoenix and Charlotte (6 percent lower and 4 percent lower, respectively).

Customer Service Manager Reviews

What is it like working as a Customer Service Manager?

Customer Service Manager in San Francisco:
"Love to work with people - make their days great."
Pros: Flexible. Telecommute whenever I want. Solid Pay. Great people who really care.
Cons: Long hours. Seasonal stress with camps. Sometimes aloen in office.

Customer Service Manager in Del City:
"Making people happy, fixing things."
Pros: Helping people quit smoking. Helping make sure that customers receive the right product and are happy with what they receive.Making someone smile or laugh makes my day brighter.
Cons: Getting upset customers that yell and scream at you. Weather they are the ones that made the mistake when they placed the order or if it was our mistake when it went out the door.

Customer Service Manager in Tyler:
"I Love It."
Pros: I love my customers the most.
Cons: The pay and stress levels.

Related Job Salaries

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Experience Affects Customer Service Manager Salaries



National Average
$48,000



Skills That Affect Customer Service Manager Salaries





Team Leadership
up arrow 4%

Leadership
up arrow 3%

Customer Relationship Management (CRM)
up arrow 2%

National Average
$48,000

Microsoft Office
up arrow 1%

Customer Relations
up arrow 1%

Problem Solving
up arrow 1%

Microsoft Excel
up arrow 2%

Customer Service
up arrow 3%

Microsoft Word
up arrow 4%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 1381 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
1%
1-4 years
24%
5-9 years
26%
10-19 years
32%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 69%
vision benefits Vision: 53% employee benefits None: 18%
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