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Customer Service Manager Salary

For Customer Service Managers, yearly average wages total $51K annually. Cash earnings of Customer Service Managers — including $10K in bonuses, $8K in profit sharing proceeds, and $17K in commissions near the top of the pay scale — stretch from approximately $28K to approximately $76K depending on individual performance. The specific employer is the biggest factor affecting pay for this group, followed by career duration and geography. Customer Service Managers survey participants are largely women, dominating at 68 percent. A strong majority enjoy medical while more than half get dental coverage. Vision coverage is also available to just over a half. The majority of workers are highly satisfied with their job. The data in this summary comes from the PayScale salary survey.

$34,589 - $75,369
(Median)
$35K
$51K
$75K
MEDIAN: $50,947
10%
50%
90%

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$9.84 - $21.73
(Median)
$9
$15
$22
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$34,589 - $75,369  
   
Bonus
$0.00 - $9,789  
Profit Sharing
$155.47 - $7,771  
Commission
$249.17 - $17,452  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,888 - $75,798  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 5,303
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$9.84 - $21.73  
   
Overtime
$12.90 - $32.07  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $9,789  
   
Commission
$249.17 - $17,452  
Profit Sharing
$155.47 - $7,771  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,888 - $75,798  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 1,614
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Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.

Common Career Paths for Customer Service Manager


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While rarely seen, Customer Service Managers sometimes transition into upper level Directors of Customer Service positions, where the average income is $85K per year. Operations Managers or Operations Managers are common next-step roles for Customer Service Managers moving up in their careers; annual pay for Operations Managers is $10K higher on average, and it's $11K higher for Operations Managers.

Customer Service Manager Job Listings

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Popular Employer Salaries for Customer Service Manager


Wal-Mart Stores, Inc, Food Lion, Bed Bath & Beyond Inc, Michaels Stores, and American Airlines are leaders in the field that employ a large number of Customer Service Managers. Banana Republic Inc. leads the field in terms of pay, with a median salary of $55K. Other big spenders include Wells Fargo & Co., American Airlines, and U.S. Bank, top-paying firms where Customer Service Managers see paychecks nearing $52K, $51K, or $48K.

With a median employee salary of $23K, Michaels Stores pays significantly less than its competitors (less than half of the top paying company's rate). Others at the bottom of the scale for this job include Wal-Mart Stores, Inc at $23K, Walmart.com at $28K, and Office Depot, Inc., where $30K is the norm.

Popular Skills for Customer Service Manager


Survey results imply that Customer Service Managers deploy a substantial tool kit of skills at work. Most notably, skills in Customer Service Metrics, Project Management, Operations Management, and People Management are correlated to pay that is above average, with boosts between 7 percent and 17 percent. Skills that pay less than market rate include Training, Windows Operating System General Use, and Microsoft Word. Most people experienced in Customer Service also know Customer Relations, Customer Relationship Management (CRM), and Problem Solving.

Pay by Experience Level for Customer Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Salaries of relatively inexperienced workers fall in the neighborhood of $40K, but folks who have racked up five to 10 years see a notably higher median of $48K. Customer Service Managers who work for 10 to 20 years in their occupation tend to earn about $53K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $57K on average.

Pay Difference by Location


Customer Service Managers will find that Minneapolis offers an impressive pay rate, one which exceeds the national average by 22 percent. Customer Service Managers can also look forward to large paychecks in cities like San Francisco (+19 percent), Seattle (+14 percent), Atlanta (+12 percent), and New York (+11 percent). With compensation 6 percent below the national average, Orlando is not known for hefty paychecks and actually represents the lowest-paying market. Employers pay around 4 percent less in Phoenix and 2 percent less in Austin, below-median salaries for those in this field.

Customer Service Manager Reviews

What is it like working as a Customer Service Manager?

Customer Service Manager in Del City:
"Making people happy, fixing things."
Pros: Helping people quit smoking. Helping make sure that customers receive the right product and are happy with what they receive.Making someone smile or laugh makes my day brighter.
Cons: Getting upset customers that yell and scream at you. Weather they are the ones that made the mistake when they placed the order or if it was our mistake when it went out the door.

Customer Service Manager in Tyler:
"I Love It."
Pros: I love my customers the most.
Cons: The pay and stress levels.

Related Job Salaries

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Experience Affects Customer Service Manager Salaries



National Average
$48,000



Skills That Affect Customer Service Manager Salaries






Customer Relationship Management (CRM)
up arrow 2%

Leadership
up arrow 2%

Customer Relations
0%

National Average
$48,000

Microsoft Office
up arrow 1%

Problem Solving
up arrow 1%

Microsoft Excel
up arrow 2%

Customer Service
up arrow 3%

Microsoft Word
up arrow 4%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 1407 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
1%
1-4 years
24%
5-9 years
26%
10-19 years
32%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 68%
vision benefits Vision: 53% employee benefits None: 18%
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