Customer Service Manager Salary

For Customer Service Managers, higher-than-average salaries can be found at U.S. Postal Service (USPS), where the average employee brings in around $73K relative to the national average of $51K annually for those in this line of work. Other big spenders include Wells Fargo & Co., American Airlines, and U.S. Bank, top-paying firms where Customer Service Managers see paychecks nearing $52K, $51K, or $48K. Respondents to the PayScale salary survey provided the data for this report.

$34,704 - $75,550

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$9.92 - $21.78

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$34,704 - $75,550  
   
Bonus
$0.00 - $9,760  
Profit Sharing
$149.50 - $7,311  
Commission
$245.66 - $15,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,107 - $75,872  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 5,462
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$9.92 - $21.78  
   
Hourly Tips
$1.50 - $7.50  
Overtime
$13.13 - $31.99  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $9,760  
   
Commission
$245.66 - $15,000  
Profit Sharing
$149.50 - $7,311  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,107 - $75,872  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 1,679
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Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.

Common Career Paths for Customer Service Manager


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Customer Service Managers might see a strong upturn in salary after transitioning into upper-level roles such as Director of Customer Service, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $85K per year. Career advancement for the typical Customer Service Manager often leads to becoming an Operations Manager or an Operations Manager; median salaries in these positions are $10K higher and $11K higher, respectively.

Customer Service Manager Job Listings

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Popular Employer Salaries for Customer Service Manager

Popular Skills for Customer Service Manager


Survey participants wield an impressively varied skill set on the job. Most notably, skills in Customer Service Metrics, Project Management, Operations Management, and People Management are correlated to pay that is above average, with boosts between 6 percent and 16 percent. Skills that pay less than market rate include Training, Windows Operating System General Use, and Microsoft Word. Most people skilled in Customer Service are similarly competent in Customer Relations, Customer Relationship Management (CRM), and Problem Solving.

Pay by Experience Level for Customer Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Managers do not generally earn higher incomes from more experience in the field. Although individuals who have less than five years' experience earn $41K on average, people with five to 10 years benefit from a notably larger average of $48K. After working for 10 to 20 years, Customer Service Managers make a median salary of $53K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $57K.

Pay Difference by Location


Customer Service Managers will find that Minneapolis offers an impressive pay rate, one which exceeds the national average by 20 percent. Customer Service Managers can also look forward to large paychecks in cities like San Francisco (+17 percent), Seattle (+16 percent), Atlanta (+11 percent), and Chicago (+9 percent). In Orlando, salaries are 9 percent below the national average and represent the lowest-paying market. Employers pay around 5 percent less in Phoenix and 3 percent less in Charlotte, below-median salaries for those in this field.

Customer Service Manager Reviews

What is it like working as a Customer Service Manager?

Customer Service Manager in San Francisco:
"Love to work with people - make their days great."
Pros: Flexible. Telecommute whenever I want. Solid Pay. Great people who really care.
Cons: Long hours. Seasonal stress with camps. Sometimes aloen in office.

Customer Service Manager in Del City:
"Making people happy, fixing things."
Pros: Helping people quit smoking. Helping make sure that customers receive the right product and are happy with what they receive.Making someone smile or laugh makes my day brighter.
Cons: Getting upset customers that yell and scream at you. Weather they are the ones that made the mistake when they placed the order or if it was our mistake when it went out the door.

Customer Service Manager in Tyler:
"I Love It."
Pros: I love my customers the most.
Cons: The pay and stress levels.

Related Job Salaries

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Experience Affects Customer Service Manager Salaries



National Average
$48,000



Skills That Affect Customer Service Manager Salaries





Team Leadership
up arrow 3%

Customer Relationship Management (CRM)
up arrow 2%

Leadership
up arrow 2%

National Average
$48,000

Microsoft Office
up arrow 1%

Customer Relations
up arrow 1%

Problem Solving
up arrow 2%

Microsoft Excel
up arrow 2%

Customer Service
up arrow 3%

Microsoft Word
up arrow 4%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 1364 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
1%
1-4 years
24%
5-9 years
26%
10-19 years
32%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 69%
vision benefits Vision: 53% employee benefits None: 18%
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