Salary for Customer Service Manager Jobs

Updated: 8 Feb 2012
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National Salary Data

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary$32,067 - $74,215  
   
Bonus$287.71 - $10,016  
Profit Sharing$391.49 - $8,275  
Commission$201.34 - $18,121  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)		$25,071 - $75,006  
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Country: United States | Currency: USD | Updated: 8 Feb 2012 | Individuals Reporting: 3,383
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company salaries
Companies and Industries for Customer Service Manager Jobs

Popular Employers

Salary Range
Burlington Coat Factory$23,766 - $46,689
Wells Fargo Bank$34,744 - $46,700
Bed Bath & Beyond Inc$42,144 - $46,494
Schwans Home Services, Inc.$35,000 - $38,941
U.S. Postal Service (USPS)$65,347 - $107,500
Popular Industries

Salary Range
Manufacturing and Distribution$33,931 - $77,233
Retail/Wholesale Distribution$32,403 - $76,970
Information Technology (IT) Services$32,569 - $76,738
Commercial Printing$32,058 - $73,041
Shipping / Transportation / Warehousing / Logistics / Distribution$32,811 - $74,355

key statistics
Key Statistics for Customer Service Manager Jobs

Gender
Female
66%
female alumni
  
Male
34%
male alumni
Salary:$39,323 - $58,424 $40,987 - $65,311
Years of Experience
Less than 1 year
1%
1-4 years
27%
5-9 years
27%
10-19 years
31%
20 years or more
15%
Most Common Health Benefits
medical benefits Medical: 79% dental benefits Dental: 68%
vision benefits Vision: 49% employee benefits None: 18%

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career path
Career Path for Customer Service Manager Jobs

Common Past Jobs
Common Future Jobs

Customer Service Manager

Salary Range

$25,071 - $75,006
payscale
Customer Service Representative (CSR)
$19,277 - $42,550
Customer Service Supervisor
$21,641 - $57,500
Office Manager
$23,743 - $57,968
 
Common Past Jobs
Common Future Jobs

Customer Service Manager

Salary Range

$25,071 - $75,006
payscale
Operations Manager
$34,192 - $102,463
Director, Customer Service
$44,867 - $145,768
General / Operations Manager
$31,818 - $125,889
 

career path
Salary Map for Customer Service Manager Jobs

Highest Salaries By City for Customer Service Manager Jobs

Top Cities by Popularity for Customer Service Manager Jobs

Highest Salaries By City Top Cities by Popularity

sample job description
Customer Service Manager Job Description

People with the job title Customer Service Manager typically fall into one of the following PayScale standard occupations.

Customer Service Managers
Manages the customer service operations, which deals directly with customers and is the first point of contact. Develops, tracks and reports key performance measurements for the unit. Develops and implements process and procedures to improve operational efficiency. Oversees cross functional work relations that is targeted to resolve issues raised by customers.

See Sample Job Descriptions for All Jobs

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The latest career advice from people with this job:

Customer Service Manager Jobs

Told there was no money in the budget for my raise.
Customer Service Manager - (City withheld for privacy), Virginia, United States
No associate should be surprised when it comes to their end of year review. As long as both the associate and manager are doing their part. You should be receiving regular periodic performance assessments. Including a mid year review for a detailed performance discussion. At each meeting be prepared and engage in a fact based discussion. Each session should answer questions related to your performance as outlined in your annual performance objectives with written feedback. "No raise due to...
Posted in Negotiating Higher Pay on 10 Oct 2010
Did not get the raise, I was told that it was not in the budget
Customer Service Manager - (City withheld for privacy), New York, United States
I was not consider for any type of raise. I requested an increased but my supervisor felt that there was no money in budget to approve my reqeust. But there was money in the budget to send a person from my department to Vegas for 5 days for training. Her and her entire family. Guess that told me where I stood, even though I put in over 60 hours a week.
Posted in Negotiating Higher Pay on 23 May 2007
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