Customer Service Manager Salary

Updated: 31 May 2012

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National Salary Data

	National Salary Data (? XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey. )	$0	$25K	$50K	$75K
Salary	$32,639 - $72,493
Bonus	$97.20 - $9,723
Profit Sharing	$394.53 - $8,631
Commission	$-0.49 - $15,205
Total Pay (? XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare). )	$25,383 - $73,151
Country: United States \| Currency: USD \| Updated: 31 May 2012 \| Individuals Reporting: 3,235

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Job Listings for Customer Service Manager Jobs

Posted	Job Title	Company	Job Location
Jan 12	IT Customer Service Manager	Bankers' Bank	Madison, Wisconsin
	No expenses waivedThe IT Customer Service Manager is responsible for ensuring Bankers' Bank customers... Customer Service skills with previous customer... Indeed
Nov 05	Customer Service Manager	Universal Protection Service	Santa Ana, California
	to department and customer service. Promptly address... with customer service staff, oversee and resolve special customer needs and “out of the ordinary” customer... Indeed
Dec 31	Sr. Help Desk Manager/Customer Service Manage	STG, Inc.	Reston, Virginia
	Equal Opportunity Employer Sr. Help Desk Manager/Customer Service Manager Job Number 10:DEF-666 City... Desk/Service Desk manager will work with the Service... Indeed
Jan 23	Sr. Online Account Product Manager / Customer Service	Vonage	New Jersey
	Self Service within the Vonage Online Account with a primary objective to move contacts from the phone to all online support channels within the Customer Care... Indeed

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Companies and Industries for Customer Service Manager Salaries

Popular Employers

Salary Range


Burlington Coat Factory	$29,504 - $46,689
AT&T Inc.	$34,948 - $66,061
Bed Bath & Beyond Inc	$42,144 - $46,494
Wells Fargo Bank	$35,294 - $48,850
U.S. Postal Service (USPS)	$65,868 - $102,754

See more employers

Popular Industries

Salary Range


Manufacturing and Distribution	$34,039 - $76,350
Retail/Wholesale Distribution	$32,517 - $75,907
Software Development	$32,549 - $73,027
Commercial Printing	$32,288 - $72,354
Shipping / Transportation / Warehousing / Logistics / Distribution	$32,941 - $73,367

Key Statistics for Customer Service Manager Salaries and Jobs

Gender

	Female 66%			Male 34%
Salary:	$39,324 - $58,349			$40,893 - $64,261

Years of Experience

Less than 1 year

1-4 years

26%

5-9 years

28%

10-19 years

30%

20 years or more

15%

Top Degrees

Salary Range


Bachelor's Degree	$34,006 - $74,541
Associate's Degree	$31,362 - $67,895
Master of Business Administration (MBA)	$32,508 - $81,456
Bachelor of Science (BS / BSc), Business Management	$38,798 - $87,461
Bachelor of Science (BS / BSc), Business Administration	$28,730 - $69,244

See more degrees

Most Common Health Benefits

	Medical: 80%		Dental: 68%
	Vision: 50%		None: 18%

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Career Path for Customer Service Manager Jobs

Common Past Jobs

Common Future Jobs

Customer Service Manager

Salary Range

$25,383 - $73,151

	Customer Service Representative (CSR) $19,418 - $41,667
	Customer Service Supervisor $21,753 - $55,691
	Office Manager $24,152 - $56,211

Common Past Jobs

Common Future Jobs

Customer Service Manager

Salary Range

$25,383 - $73,151

	Operations Manager $34,433 - $98,022
	Director, Customer Service $44,771 - $141,036
	General / Operations Manager $31,978 - $116,605

Use GigZig to view more salary ranges for common past and future jobs

Salary Map for Customer Service Manager Jobs

Highest Salaries By City for Customer Service Manager Jobs

Top Cities by Popularity for Customer Service Manager Jobs

Highest Salaries By City

Top Cities by Popularity

Customer Service Manager Job Description

People with the job title Customer Service Manager typically fall into one of the following PayScale standard occupations.

Customer Service Managers

Manages the customer service operations, which deals directly with customers and is the first point of contact. Develops, tracks and reports key performance measurements for the unit. Develops and implements process and procedures to improve operational efficiency. Oversees cross functional work relations that is targeted to resolve issues raised by customers.

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More Charts for Customer Service Manager Jobs

Related Charts for Job: Customer Service Manager

Most Popular Years Experience for Job: Customer Service Manager
Median Salary Charts

Most Popular Employer Name for Job: Customer Service Manager
Median Salary Charts

Most Popular City for Job: Customer Service Manager
Median Salary Charts

Most Popular State or Province for Job: Customer Service Manager
Median Salary Charts

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Customer Service Manager Jobs

Told there was no money in the budget for my raise.

Customer Service Manager - (City withheld for privacy), Virginia, United States

No associate should be surprised when it comes to their end of year review. As long as both the associate and manager are doing their part. You should be receiving regular periodic performance assessments. Including a mid year review for a detailed performance discussion. At each meeting be prepared and engage in a fact based discussion. Each session should answer questions related to your performance as outlined in your annual performance objectives with written feedback. "No raise due to...

Posted in Negotiating Higher Pay on 10 Oct 2010

Did not get the raise, I was told that it was not in the budget

Customer Service Manager - (City withheld for privacy), New York, United States

I was not consider for any type of raise. I requested an increased but my supervisor felt that there was no money in budget to approve my reqeust. But there was money in the budget to send a person from my department to Vegas for 5 days for training. Her and her entire family. Guess that told me where I stood, even though I put in over 60 hours a week.

Posted in Negotiating Higher Pay on 23 May 2007