A Customer Service Manager earns an average salary of $50,076 per year.
Customer Service Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$33,669 - $73,975
(Median)
34K
40K
50K
61K
74K
MEDIAN: $50,076
10%
25%
50%
75%
90%
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Customer Service Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.70 - $21.00
(Median)
9
14
18
21
MEDIAN: $14.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$33,669 - $73,975  
   
Bonus
$0.00 - $9,658  
Profit Sharing
$258.31 - $7,934  
Commission
$0.00 - $14,899  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,858 - $74,845  
PayScale
Country: United States | Currency: USD | Updated: 24 Apr 2014 | Individuals Reporting: 6,740
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$9.70 - $21.00  
   
Overtime
$12.02 - $31.56  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $9,658  
   
Commission
$0.00 - $14,899  
Profit Sharing
$258.31 - $7,934  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,858 - $74,845  
PayScale
Country: United States | Currency: USD | Updated: 24 Apr 2014 | Individuals Reporting: 6,740
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Customer Service Manager Job Listings

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Popular Employer Salaries for Customer Service Manager
Job Description for Customer Service Manager
A customer service manager manages the customer service operations, supervising a team of customer service representatives, which deals directly with customers and is the first point of contact. When the customer issue remains unresolved or the problem escalates, then the customer service manager is called upon to intervene. Customer services managers often are responsible for training customer service representatives and evaluating their ongoing performances and activities. A customer service manager develops and implements processes and procedures to improve operational efficiency, and develops, tracks and reports key performance measurements for the unit. Customer service managers must have the skills necessary to analyze statistical data. Often, a customer service manager oversees cross functional work areas targeted to resolve issues raised by customers. Because they frequently communicate with customers via phone, e-mail/letters, or face-to-face, customer service managers must have excellent communication and interpersonal skills. On-the-job training usually is required, and customer service managers typically must work at lower levels of the customer service department prior to promotion to a managerial position. Many companies require possession of a bachelor’s degree, though some only require relevant experience. The work environment can vary, but customer service managers typically work in an office environment, usually in the customer service center of a company. Sometimes, they work behind a counter, with in-person interaction with customers. The job can sometimes be stressful, since customers can be angry or upset with service. Customer service managers must have de-escalation skills that will help them handle irate customers. Additionally, customer service managers must have excellent personnel management abilities that will help in the supervision of lower-level staff.
Customer Service Manager Tasks
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
Read more about: Customer Service Managers
Popular Skills for Customer Service Manager
Pay by Experience Level for Customer Service Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
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National Average
$47,000
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Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Customer Service Manager Salaries

National Average
$47,000

Skills That Affect Customer Service Manager Salaries

Leadership
up arrow 4%
Customer Relationship Management (CRM)
up arrow 2%
Customer Relations
up arrow 1%
Microsoft Office
0%
Problem Solving
0%
National Average
$47,000
Customer Service
up arrow 1%
Microsoft Word
up arrow 2%
Training
up arrow 4%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 1497 votes.
Gender
Female
67%
female alumni
 
Male
33%
male alumni
Years of Experience
Less than 1 year
1%
1-4 years
25%
5-9 years
27%
10-19 years
32%
20 years or more
16%
Common Health Benefits
medical benefits Medical: 80% dental benefits Dental: 68%
vision benefits Vision: 51% employee benefits None: 17%
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