Customer Service Manager Salary

Compared to the national salary average for Customer Service Managers, those in the same line of work who choose to work for U.S. Postal Service (USPS) enjoy much larger paychecks — $73K on average versus $54K per year. American Airlines, Bed Bath & Beyond Inc, and U.S. Bank also offer top salaries for Customer Service Managers. Workers at these firms can expect to earn about $55K, $48K, and $48K, respectively. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$36,291 - $79,748
$36K
$54K
$80K
MEDIAN: $54,066
10%
50%
90%

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$10.58 - $21.68
$11
$15
$22
MEDIAN: $14.73
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$36,291 - $79,748  
   
Bonus
$150.44 - $10,072  
Profit Sharing
$0.00 - $6,003  
Commission
$392.54 - $15,542  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,656 - $78,352  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 4,162
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$10.58 - $21.68  
   
Hourly Tips
$3.58  
Overtime
$15.61 - $33.45  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$150.44 - $10,072  
   
Commission
$392.54 - $15,542  
Profit Sharing
$0.00 - $6,003  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,656 - $78,352  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 1,696

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Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.

Common Career Paths for Customer Service Manager


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Customer Service Managers may experience a large salary bump if they progress into a role such as Director of Customer Service. The latter position pays an average of $86K annually. As Customer Service Managers progress in their field, many go on to become Operations Managers. In fact, this transition is more common than anything else, and pay for the position is usually $59K per year. Another common career choice for Customer Service Managers is to move into an Office Manager role. Typically, Office Managers get paid $39K.

Customer Service Manager Job Listings

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Popular Employer Salaries for Customer Service Manager

Popular Skills for Customer Service Manager


Customer Service Managers seem to exploit a large range of skills on the job. Most notably, skills in Customer Service Metrics, Project Management, Call center operations, and Operations Management are correlated to pay that is above average, with boosts between 7 percent and 14 percent. At the other end of the pay range are skills like Sales, Training, and Customer Service. For most people, competency in Customer Service indicates knowledge of Problem Solving, Customer Relations, and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 2,107 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $49,000 based on 1,893 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $55,000 based on 2,104 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $60,000 based on 947 salaries.

Pay Difference by Location

National Average: $48,947

Larger city markers indicate a job is popular in that location.

For those looking to make money, Customer Service Managers in Houston enjoy an exceptional pay rate, 29 percent above the national average. Customer Service Managers will also find cushy salaries in Indianapolis (+23 percent), Seattle (+21 percent), Portland (+20 percent), and San Francisco (+15 percent).

Customer Service Manager Reviews

Q: What is it like working as a Customer Service Manager?

Customer Service Manager in Indianapolis:
"Good."
Pros: Love my job and people I work with. But no benefits and very little pay is making it hard to live.
Cons:

Customer Service Manager in San Francisco:
"Love to work with people - make their days great."
Pros: Flexible. Telecommute whenever I want. Solid Pay. Great people who really care.
Cons: Long hours. Seasonal stress with camps. Sometimes aloen in office.

Customer Service Manager in Del City:
"Making people happy, fixing things."
Pros: Helping people quit smoking. Helping make sure that customers receive the right product and are happy with what they receive.Making someone smile or laugh makes my day brighter.
Cons: Getting upset customers that yell and scream at you. Weather they are the ones that made the mistake when they placed the order or if it was our mistake when it went out the door.

Customer Service Manager in Tyler:
"I Love It."
Pros: I love my customers the most.
Cons: The pay and stress levels.

Related Job Salaries

Key Stats for Customer Service Manager

Gender

Female
69 %
Male
31 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1008 votes.
Less than 1 year
1%
1-4 years
27%
5-9 years
23%
10-19 years
31%
20 years or more
17%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Manager Salaries

▲22%

▲12%

▼0%

National Average
$49,000

▼19%

Skills That Affect Customer Service Manager Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1008 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
1%
1-4 years
27%
5-9 years
23%
10-19 years
31%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 66%
vision benefits
Vision: 56%
no benefits
None: 21%
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