Customer Service Manager Salary

Customer Service Managers in search of top-notch pay will find it at U.S. Postal Service (USPS), where the median salary of $73K trumps the $51K per year-national average for those in this profession. Customer Service Managers will also find cushy salaries at Wells Fargo & Co. (+$52K), American Airlines (+$51K), and U.S. Bank (+$48K). This report is based on responses to the PayScale salary survey.

$34,608 - $75,555
(Median)
$35K
$51K
$76K
MEDIAN: $51,032
10%
50%
90%

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$9.88 - $21.78
(Median)
$9
$15
$22
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$34,608 - $75,555  
   
Bonus
$0.00 - $9,794  
Profit Sharing
$152.05 - $7,522  
Commission
$249.17 - $17,452  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,960 - $75,970  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 5,387
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$9.88 - $21.78  
   
Overtime
$12.92 - $32.02  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $9,794  
   
Commission
$249.17 - $17,452  
Profit Sharing
$152.05 - $7,522  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,960 - $75,970  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 1,652
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Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.

Common Career Paths for Customer Service Manager


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Advancing into a Director of Customer Service role seems to be a popular career move for Customer Service Managers, and folks who currently work in the latter position report a notably larger median income of $85K per year. The most common next step for a Customer Service Manager is to become an Operations Manager or an Operations Manager. The former position pays an additional $10K per year on average, and the latter position pays $11K more per year.

Customer Service Manager Job Listings

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Popular Employer Salaries for Customer Service Manager

Popular Skills for Customer Service Manager


Customer Service Managers seem to exploit a large range of skills on the job. Most notably, skills in Customer Service Metrics, Project Management, People Management, and Operations Management are correlated to pay that is above average, with boosts between 6 percent and 17 percent. Skills that seem to negatively impact pay include Training, Windows Operating System General Use, and Microsoft Word. For most people, competency in Customer Service indicates knowledge of Customer Relations, Customer Relationship Management (CRM), and Problem Solving.

Pay by Experience Level for Customer Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Customer Service Managers, extensive experience does not lead to significantly more money. Workers in their first five years can expect to earn $40K, but people who have been around for five to 10 years earn a noticeably bigger sum of $48K. On average, Customer Service Managers make $53K following one to two decades on the job. More than 20 years of experience mean a somewhat bigger median paycheck of $57K, but it's not much more than what less experienced people make.

Pay Difference by Location


For those looking to make money, Customer Service Managers in Minneapolis enjoy an exceptional pay rate, 21 percent above the national average. Customer Service Managers will also find cushy salaries in San Francisco (+18 percent), Seattle (+16 percent), Atlanta (+11 percent), and Chicago (+10 percent). Orlando is home to the smallest salaries in the field, lagging the national average by 8 percent. Employers also pay below the national average in Phoenix (6 percent lower) and Charlotte (4 percent lower).

Customer Service Manager Reviews

What is it like working as a Customer Service Manager?

Customer Service Manager in San Francisco:
"Love to work with people - make their days great."
Pros: Flexible. Telecommute whenever I want. Solid Pay. Great people who really care.
Cons: Long hours. Seasonal stress with camps. Sometimes aloen in office.

Customer Service Manager in Del City:
"Making people happy, fixing things."
Pros: Helping people quit smoking. Helping make sure that customers receive the right product and are happy with what they receive.Making someone smile or laugh makes my day brighter.
Cons: Getting upset customers that yell and scream at you. Weather they are the ones that made the mistake when they placed the order or if it was our mistake when it went out the door.

Customer Service Manager in Tyler:
"I Love It."
Pros: I love my customers the most.
Cons: The pay and stress levels.

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Experience Affects Customer Service Manager Salaries



National Average
$48,000



Skills That Affect Customer Service Manager Salaries






Customer Relationship Management (CRM)
up arrow 2%

Leadership
up arrow 2%

Customer Relations
0%

National Average
$48,000

Microsoft Office
up arrow 1%

Problem Solving
up arrow 1%

Microsoft Excel
up arrow 2%

Customer Service
up arrow 3%

Microsoft Word
up arrow 4%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 1390 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
1%
1-4 years
24%
5-9 years
26%
10-19 years
32%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 69%
vision benefits Vision: 53% employee benefits None: 18%
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