Get a Salary Report for



- Compare Your Salary
- Evaluate a Job Offer


- Price a New Hire
- Give a Raise



- Benchmark Jobs
- Create a Comp Plan

Customer Service Manager Salary

Change Country United States » Job » Customer Service Manager Overview » Customer Service Manager Salary
Updated: 19 May 2013
Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 784 Customer Service Manager votes.
Follow Us On:
follow us on twitter    linkedin  
Subscribe to Our Newsletter
Salary and career advice to put you a step ahead.
newsletter icon

ADVERTISEMENT
Customer Service Manager 2013 Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$26,359 - $74,268
(Median)
0
26K
36K
47K
60K
74K
MEDIAN: $46,649
10%
25%
50%
75%
90%

Customer Service Manager Job Listings

jobs by Indeed job search
Search for more jobs:
national salary data
National Salary Data

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary$34,063 - $73,082  
   
Bonus$0.00 - $9,597  
Profit Sharing$247.47 - $7,771  
Commission$0.00 - $11,562  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,359 - $74,268  
PayScale
Country: United States | Currency: USD | Updated: 19 May 2013 | Individuals Reporting: 2,885

Job Description for Customer Service Manager

A customer service manager manages the customer service operations, supervising a team of customer service representatives, which deals directly with customers and is the first point of contact. When the customer issue remains unresolved or the problem escalates, then the customer service manager is called upon to intervene. Customer services managers often are responsible for training customer service representatives and evaluating their ongoing performances and activities. A customer service manager develops and implements processes and procedures to improve operational efficiency, and develops, tracks and reports key performance measurements for the unit. Customer service managers must have the skills necessary to analyze statistical data. Often, a customer service manager oversees cross functional work areas targeted to resolve issues raised by customers. Because they frequently communicate with customers via phone, e-mail/letters, or face-to-face, customer service managers must have excellent communication and interpersonal skills. On-the-job training usually is required, and customer service managers typically must work at lower levels of the customer service department prior to promotion to a managerial position. Many companies require possession of a bachelor’s degree, though some only require relevant experience. The work environment can vary, but customer service managers typically work in an office environment, usually in the customer service center of a company. Sometimes, they work behind a counter, with in-person interaction with customers. The job can sometimes be stressful, since customers can be angry or upset with service. Customer service managers must have de-escalation skills that will help them handle irate customers. Additionally, customer service managers must have excellent personnel management abilities that will help in the supervision of lower-level staff.
Customer Service Manager Tasks
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
Read more about: Customer Service Managers
Your Customer Service Manager Connections Invite your friends

Please log in with Facebook to see who you know.


Facebook_Login

company salaries
Companies and Industries for Customer Service Manager Salaries

Popular Employers

Salary Range

Wells Fargo Bank$35,976 - $51,492
Bed Bath & Beyond Inc$41,494 - $52,000
Burlington Coat Factory$25,500 - $46,500
American Airlines$48,000 - $59,933
Bank of America Corp. (BOFA)$37,906 - $61,000
Popular Industries

Salary Range

Manufacturing$33,917 - $85,440
Banking$32,902 - $79,379
Software Development$32,816 - $79,949
Customer Service Management Solutions$31,024 - $75,704
Shipping, Transportation, Warehousing, or Logistics$33,118 - $80,308

key statistics
Key Statistics for Customer Service Manager Salaries and Jobs

Female
67%
female alumni
 
Male
33%
male alumni
Salary:$39,317 - $59,768 $41,898 - $64,269
Years of Experience
Less than 1 year
1%
1-4 years
24%
5-9 years
29%
10-19 years
31%
20 years or more
15%
Most Common Health Benefits
medical benefits Medical: 79% dental benefits Dental: 68%
vision benefits Vision: 51% employee benefits None: 18%

alumni reports
Special Features

ceo incomes
Fortune 100 CEO Income Compared to Average Worker at Company
Many CEOs earn millions a year, but how does their pay compare to the average worker at their company? We list the highest earners.
More Special Features
»
Which jobs, cities and industries are seeing wages rise or fall? Track the latest compensation trends with The PayScale Index Q1 2013 results.
» You think you have a bad boss? We reveal the Top 5 Jobs That Hate Their Boss.

career path
Career Path for Customer Service Manager Jobs

Common Past Jobs
Common Future Jobs

Customer Service Manager

Salary Range

$26,359 - $74,268
payscale
Customer Service Representative (CSR)
$19,518 - $41,573
Customer Service Supervisor
$21,822 - $55,998
Office Manager
$24,378 - $56,606
 
Common Future Jobs

Customer Service Manager

Salary Range

$26,359 - $74,268
payscale
Operations Manager
$34,491 - $98,397
Director, Customer Service
$44,844 - $138,486
General / Operations Manager
$31,718 - $116,503
 

career path
Salary Map for Customer Service Manager Jobs

Highest Salaries By City for Customer Service Manager Jobs

Top Cities by Popularity for Customer Service Manager Jobs

Highest Salaries By City Top Cities by Popularity

average job salaries
More Charts for Customer Service Manager Jobs

Next Steps
Start the survey
- OR -
Sign in with LinkedIn
PayScale Research
Center