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Customer Service Manager Salary

For Customer Service Managers, Banana Republic Inc. hands out the highest paychecks — $55K on average — relative to the national average of $51K annually. Other leaders in compensation levels are American Airlines at $54K, U.S. Bank at $48K, and Bank of America Corp. (BOFA), where Customer Service Managers annually earn $44K. The data for this snapshot was collected from individuals who took PayScale's salary survey.
$34,324 - $74,172
(Median)
34K
41K
51K
62K
74K
MEDIAN: $50,531
10%
25%
50%
75%
90%

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$9.90 - $21.72
(Median)
9
12
15
18
22
MEDIAN: $14.00
10%
25%
50%
75%
90%

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Show Annual Salary Show Hourly Rate

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$34,324 - $74,172  
   
Bonus
$0.00 - $9,664  
Profit Sharing
$240.24 - $8,039  
Commission
$375.00 - $13,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,951 - $74,798  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 5,034
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$9.90 - $21.72  
   
Overtime
$12.57 - $32.17  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $9,664  
   
Commission
$375.00 - $13,500  
Profit Sharing
$240.24 - $8,039  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,951 - $74,798  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 1,501
United States (change)

Job Description for Customer Service Manager

A customer service manager manages the customer service operations, supervising a team of customer service representatives, which deals directly with customers and is the first point of contact. When the customer issue remains unresolved or the problem escalates, then the customer service manager is called upon to intervene. Customer services managers often are responsible for training customer service representatives and evaluating their ongoing performances and activities. A customer service manager develops and implements processes and procedures to improve operational efficiency, and develops, tracks and reports key performance measurements for the unit. Customer service managers must have the skills necessary to analyze statistical data. Often, a customer service manager oversees cross functional work areas targeted to resolve issues raised by customers. Because they frequently communicate with customers via phone, e-mail/letters, or face-to-face, customer service managers must have excellent communication and interpersonal skills. On-the-job training usually is required, and customer service managers typically must work at lower levels of the customer service department prior to promotion to a managerial position. Many companies require possession of a bachelor’s degree, though some only require relevant experience. The work environment can vary, but customer service managers typically work in an office environment, usually in the customer service center of a company. Sometimes, they work behind a counter, with in-person interaction with customers. The job can sometimes be stressful, since customers can be angry or upset with service. Customer service managers must have de-escalation skills that will help them handle irate customers. Additionally, customer service managers must have excellent personnel management abilities that will help in the supervision of lower-level staff.


Customer Service Manager Tasks

  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.

Common Career Paths for Customer Service Manager


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Customer Service Managers may experience if they take an upper-level role like Director of Customer Service. The position pays an average $85K annually. Customer Service Managers typically move into roles as Operations Managers or Operations Managers, and those positions pay $11K more and $12K more, respectively.

Customer Service Manager Job Listings

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Popular Employer Salaries for Customer Service Manager

Popular Skills for Customer Service Manager


Customer Service Managers report using a large range of skills on the job. Most notably, skills in Customer Service Metrics, Project Management, Operations Management, and People Management are correlated to pay that is above average, with boosts between 7 percent and 17 percent. Skills that seem to negatively impact pay include Windows Operating System General Use, Training, and Microsoft Word. Most people familiar with Customer Service also know Customer Relations, Customer Relationship Management (CRM), and Problem Solving.

Pay by Experience Level for Customer Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Customer Service Managers, extensive experience does not lead to significantly more money. Survey participants with less than five years' experience pocket $40K on average, but those with five to 10 years of experience enjoy a much bigger median of $47K. On average, Customer Service Managers make $53K following one to two decades on the job. More than 20 years of experience mean a somewhat bigger median paycheck of $56K, but it's not much more than what less experienced people make.

Pay Difference by Location


San Francisco offers some of the highest pay in the country for Customer Service Managers, 23 percent above the national average. Customer Service Managers can also look forward to large paychecks in cities like Minneapolis (+20 percent), Denver (+13 percent), New York (+13 percent), and Atlanta (+12 percent). Orlando ranks last in the field for pay, reporting salaries 10 percent below the national average. Two other places where employers offer below-median salaries are Phoenix (4 percent less) and San Diego (3 percent less).

Customer Service Manager Reviews

What is it like working as a Customer Service Manager?

Customer Service Manager in Del City:
"Making people happy, fixing things."
Pros: Helping people quit smoking. Helping make sure that customers receive the right product and are happy with what they receive.Making someone smile or laugh makes my day brighter.
Cons: Getting upset customers that yell and scream at you. Weather they are the ones that made the mistake when they placed the order or if it was our mistake when it went out the door.

Customer Service Manager in Tyler:
"I Love It."
Pros: I love my customers the most.
Cons: The pay and stress levels.

Related Job Salaries

Experience Affects Customer Service Manager Salaries



National Average
$48,000



Skills That Affect Customer Service Manager Salaries





Leadership
up arrow 3%

Problem Solving
up arrow 3%

Customer Relationship Management (CRM)
up arrow 2%

Customer Relations
up arrow 1%

Microsoft Excel
0%

National Average
$48,000

Customer Service
up arrow 1%

Microsoft Office
up arrow 2%

Windows NT / 2000 / XP Networking
up arrow 3%

Microsoft Word
up arrow 4%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 1476 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
1%
1-4 years
24%
5-9 years
27%
10-19 years
32%
20 years or more
16%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 68%
vision benefits Vision: 52% employee benefits None: 18%