A retail sales specialist's main responsibility is providing customer service and selling products or services to consumers. To accomplish this, the specialist must be knowledgeable and up to date on the products and services offered by their business. They also help maintain visual standards and cleanliness within the store at all times, as well as ensure that stock levels on the floor are adequate (refilling stock as necessary). A retail sales specialist is also in charge of monitoring their department, section, and/or floor and assisting in other departments when needed.
Retail sales specialists generally work full time, although this can sometimes be a part-time position. This job requires spending long periods of time walking and moving around the sales floor, as well as potentially lifting heavy objects. Schedule flexibility is needed, as retail sales specialists may work a variety of shifts during days, evenings, and weekends.
Educational requirements for retail sales specialist positions typically include a high school diploma or equivalent, with a postsecondary degree preferred. Retail sales specialists must have excellent interpersonal skills, as they regularly interact with customers and other team members. They also have to be able to communicate effectively with customers, team members, and management staff. Additionally, retail sales specialists should have strong multitasking, time management, and customer service skills.
Retail Sales Specialist Tasks
Ensure that paperwork such as contracts or warranties are completed properly.
Provide customer service, answering questions and resolving problems.
Sell products and services to customers, explaining and demonstrating their advantages.
Process sales transactions and handle customer payments.