A retail sales specialist's main responsibility is providing customer service and selling products or services to consumers. To accomplish this, the specialist must be knowledgeable and up to date on the products and services offered by their business. They also help maintain visual standards and cleanliness within the store at all times, as well as ensure that stock levels on the floor are adequate (refilling stock as necessary). A retail sales specialist is also in charge of monitoring their department, section, and/or floor and assisting in other departments when needed.
Retail Sales Specialist Tasks
Ensure that paperwork such as contracts or warranties are completed properly.
Provide customer service, answering questions and resolving problems.
Sell products and services to customers, explaining and demonstrating their advantages.
Process sales transactions and handle customer payments.