Sales clerks in retail stores are responsible for all aspects of front-end customer service in a retail location. This involves greeting customers, answering inquiries, and directing customers to the appropriate section of the store to find their desired merchandise. Sales clerks must have knowledge of the store inventory, layout, and policies. They operate the cash register, handle cash and other payment methods, and unpack and unload shipments. Additionally, sales clerks restock merchandise, tag items with proper prices, update store displays and signage, and maintain the cleanliness and orderliness of the store. These clerks may give advice on products to customers and maintain store records, as well as resolve minor customer disputes and refer them to their manager when needed.
Sales Clerk, Retail Store Tasks
Attend special training of products/services to understand the product features, trends or styles of the products/services.
Sell the organization's products/services to new or established customers typically via walk-in business.
Process payment for products or service, may maintain customer preference records.
Assist the customer in selecting products/services, answer questions and check for stock and availability.