Many beauty salons and spas offer a variety of services, and it is the salon manager’s job to ensure that each aspect runs smoothly. They oversee the daily activities of the salon and ensure that customers are satisfied.
Salons may offer services such as hair and makeup, manicures and pedicures, massage and aromatherapy, facials, and waxing. Salon managers must monitor each of these specific services to ensure top quality and customer satisfaction; if a customer is unhappy with a service or employee, it is the salon manager’s job to rectify the situation. They may offer the customer a discount or other appropriate compensation. They are also required to deal with the employee who has caused the dissatisfaction and respond with more training or possibly disciplinary action.
Salon managers must ensure the salon is hiring effective and experienced employees. They may complete the entire hiring process themselves, from interviewing to training. Salon managers may watch new hires closely to ensure that they are working as expected, and they may pair up a new employee with a more experienced one for more on-the-job training.
Salon managers are required to manage the account activity of the salon. They order new products, track daily and weekly expenses, and track as salaries for the employees. Their role requires a good degree of prior managerial experience, and many salon managers are required to have a professional background in management. Most salon managers also have experience and are licensed in cosmetology.