A service coordinator coordinates a number of operations for their company. They commonly are employed in a sales or operations department and have direct relations with clients, employees, and vendors. Service coordinators answer incoming phone calls, place return phone calls, handle email correspondence, and schedule appointments with clients. They typically work during regular business hours, but this may vary by industry and the company's hours of operations.
Service Coordinator Tasks
Consult with clients to identify services and benefits, complete the paperwork, and connect them to activities.
Conduct room inspections, monitor status of clients and ensure counseling and other goals are met by clients.
Collect, curate, and expand information and relationships with community resources, available services and benefits.
Maintain documentation on clients as well as creating periodic reports for management on services and needs.