The average pay for a Service Team Leader is $58,153 per year.
Service Team Leader Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,560 - $98,371
(Median)
35K
43K
58K
77K
98K
MEDIAN: $58,153
10%
25%
50%
75%
90%
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Service Team Leader Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.26 - $24.69
(Median)
9
14
18
25
MEDIAN: $14.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$33K$66K$99K
Salary
$34,560 - $98,371  
   
Bonus
$0.00 - $9,000  
Profit Sharing
$1,058 - $4,250  
Commission
$98.26 - $10,174  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,901 - $89,864  
PayScale
Country: United States | Currency: USD | Updated: 17 Apr 2014 | Individuals Reporting: 196
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$9.26 - $24.69  
   
Overtime
$13.01 - $38.37  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $9,000  
   
Commission
$98.26 - $10,174  
Profit Sharing
$1,058 - $4,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,901 - $89,864  
PayScale
Country: United States | Currency: USD | Updated: 17 Apr 2014 | Individuals Reporting: 196
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Service Team Leader Job Listings

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Job Description for Service Team Leader
The service team leader is generally considered part of the customer service department. They are responsible for leading a team of customer service agents and technicians to ensure that all clients have a high-quality customer service experience. The service team leader's day-to-day responsibilities include interviewing, hiring, motivating, and coaching customer service representatives and technicians. Additionally, they are responsible for assisting the customer service manager with staff selection, training, and scheduling. The service team leader oversees the customer service "floor" and ensures any customer service complaints are handled efficiently and effectively. This position is generally full time, although overtime hours may be necessary during certain times of the year. A majority of time is spent in an office environment, though some outside travel to customer locations may be required.
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Service Team Leader Tasks
  • Investigate and resolve problems.
  • Coach and train staff.
  • Lead a team in serving customers and ensuring compliance.
  • Recruit, hire, and schedule staff.
Pay by Experience Level for Service Team Leader
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Related Job Salaries

Experience Affects Service Team Leader Salaries

Experienced
up arrow 46%
Late-Career
up arrow 43%
National Average
$44,000
Mid-Career
up arrow 3%
Entry-Level
up arrow 29%

Skills That Affect Service Team Leader Salaries

National Average
$44,000
Customer Relations
up arrow 28%
Oral / Verbal Communication
up arrow 28%
Customer Service
up arrow 35%
Operations Management
up arrow 35%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 41 votes.
Gender
Female
47%
female alumni
 
Male
53%
male alumni
Years of Experience
1-4 years
26%
5-9 years
33%
10-19 years
26%
20 years or more
15%
Common Health Benefits
medical benefits Medical: 71% dental benefits Dental: 68%
vision benefits Vision: 54% employee benefits None: 27%
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