Service Team Leader Salary (United States)

The average pay for a Service Team Leader is $59,323 per year.
Service Team Leader Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,446 - $100,775
(Median)
34K
44K
59K
79K
100K
MEDIAN: $59,323
10%
25%
50%
75%
90%
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Service Team Leader Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.13 - $24.94
(Median)
9
14
18
25
MEDIAN: $14.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$34,446 - $100,775  
   
Bonus
$0.00 - $9,759  
Profit Sharing
$1,058 - $4,250  
Commission
$101.74 - $9,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,248 - $91,277  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 120
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$9.13 - $24.94  
   
Overtime
$13.19 - $38.86  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $9,759  
   
Commission
$101.74 - $9,826  
Profit Sharing
$1,058 - $4,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,248 - $91,277  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 115
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Job Description for Service Team Leader

The service team leader is generally considered part of the customer service department. They are responsible for leading a team of customer service agents and technicians to ensure that all clients have a high-quality customer service experience. The service team leader's day-to-day responsibilities include interviewing, hiring, motivating, and coaching customer service representatives and technicians. Additionally, they are responsible for assisting the customer service manager with staff selection, training, and scheduling. The service team leader oversees the customer service "floor" and ensures any customer service complaints are handled efficiently and effectively. This position is generally full time, although overtime hours may be necessary during certain times of the year. A majority of time is spent in an office environment, though some outside travel to customer locations may be required.
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Service Team Leader Tasks
  • Investigate and resolve problems.
  • Coach and train staff.
  • Lead a team in serving customers and ensuring compliance.
  • Recruit, hire, and schedule staff.

Service Team Leader Job Listings

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Pay by Experience Level for Service Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Service Team Leader Reviews

What is it like working as a Service Team Leader?
Service Team Leader in Williamsport:
"It Is A Dual Responsibility Job."
Pros: I have to opportunity to employ and develop employees on a day-to-day. Occasionally I am assigned projects and am given full control on how to acclimate the project to my department and it's overall benefits. I am responsible for evaluating employees' job performance and have discussion on the matter in the form of performance conversations and annual job performance reviews. Another facet of the job is being a night manager, where I am responsible for the store performance in the evening and night hours of the store. I love my team, my peers and my bosses, which allows for a very welcoming culture and they generally invested in me as an employee and as a person.
Cons: The hours are erratic, you can work 8 am to 4:30 pm one day and then 4 pm to 12:30 am the next day, and vice-versa. In my opinion, my pay does not match the responsibilities of my position. Occasionally I have to manage an upset or irate customer or employee. My accomplishments are not always celebrated. Opportunity for advancement is not high.

Related Job Salaries

Experience Affects Service Team Leader Salaries

Late-Career
up arrow 47%
Experienced
up arrow 37%
National Average
$44,000
Mid-Career
up arrow 1%
Entry-Level
up arrow 29%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 46 votes.

Gender

Female
47%
female alumni
 
Male
53%
male alumni

Years of Experience

1-4 years
27%
5-9 years
33%
10-19 years
25%
20 years or more
16%

Common Health Benefits

medical benefits Medical: 71% dental benefits Dental: 69%
vision benefits Vision: 52% employee benefits None: 27%
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